Fieldston Management Consulting LLC

Hello C***, Thank you for reaching outIt appears your order has returned to our warehouse and a full refund has been issued to your original form of payment as of 12/5/Unfortunately, we are unable to reship this order to you since it has already been returnedWe recommend you place a new
order on our websiteWe do apologize for any inconvenienceThank you, adidas America Consumer Relations

Hello M***, Thank you for taking the time to contact usWe are happy to inform you that you have been credited for the full amount of your orderPlease note, refunds can take several business days to reach your accountThank you, adidas America Consumer Relations

Hello E***, Thank you for taking the time to contact usWe are happy to inform you that you have been credited for the full amount of your orderPlease note, refunds can take several business days to reach your accountThank you, adidas America Consumer Relations

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
T*** L**

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com,
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
K*** S***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.
Regards,
*** *** WHY I am rejecting the offer is because they are saying "you can return the item if you are unhappy", MY COMPLAINT IS THIS: They NEVER sent me out THE EXACT ITEM I ORDERED!!! They are trying to scam me by having me accept a pair of shorts in a color that I did NOT order off their webpage! I want the shorts THAT I ORDERED that THEY ARE REFUSING TO SEND TO ME BUT THEY TOOK MY MONEY ANYWAYS!!! That is FRAUD! Did anyone at ADIDAS even read my complaint??? Where is the PINK/WHITE PIPING/BLACK LOGO shorts that I ordered in XL??? Are they ever going to send them to me like I had ordered???? Even if I wanted to order more pairs of them, I CAN'T because they took that specific color combo OFF THEIR WEBSITE! That's why they did the old 'switcharoo' thinking I wouldn't notice that they sent me a COMPLETELY DIFFERENT PAIR OF SHORTS!!! THEY TOOK MY MONEY AND SENT ME OUT A DIFFERENT PRODUCT! THAT IS FRAUD!!!!

Hello ***
*Below is the return tracking number for the incorrect product sent.FedEx-***
Thank you,adidas AmericaConsumer Relations

Hello D*, Thank you for taking the time to contact usWe are happy to inform you that you have been credited for the full amount of your orderPlease note, refunds can take several business days to reach your accountThank you, adidas America Consumer Relations

Hello ***,
This adidas Six-Month Outsole
Guarantee covers eligible
Barricade tennis shoes if the outsole wears out within six months of the date
of purchaseThis offer is good for only one replacement pair per purchase, the
same style and color is not a guaranteeThe replacement style sent was a
*** *** ***Custom mi adidas Barricades that qualify for the
guarantee are replaced with a current inline style, not a custom pair
Thank you,
adidas America
Consumer Relations

I want adidas to re deliver my order, I don't want refund

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.
I would ask the business to please show where they state the dollar amount on the receipt, and NOT the MSRP, would be awarded to the customer. I have attached a PDF copy of the email I received from the Adidas returns department as proof that the policy indicated was never communicated. In contrast, the bulleted item in bold regarding "Full MSRP" and the "NOTE:" highlighted in green on the communication indicates a policy contrary to the one stated in the business's response
Regards,
W*** P***

Hello ***,
Thank you for taking the time to contact us, a return
pre-paid shipping label has been sent to the email address on the orderThe
label will come from FedExJust follow the instructions in the email
We will process your return within 7-10* business days of
receipt and apply a credit to your original payment methodYou’ll receive an
email from us when this is completeA credit will appear on your next
statement, depending on the issuing bank and billing cycleWe do not refund
shipping charges
*During peak seasons please allow up to business days
for your return to process
If your order was purchased with a gift card, your refund
will be issued to a new adidas gift card sent to the shipping address on your
order via USPS
If your payment method was a combination of a credit card
and a gift card, your refund will be issued to a new gift card first and sent
to you via USPSAny remaining credit owed will be applied to your original
payment credit card
Thank you,
adidas America
Consumer Relations

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
J*** T***

Hello J***, Thank you for reaching outUnfortunately, we are currently experiencing delays at our warehouseWe are researching the issue behind this orderWe do apologize for the inconvenienceThank you, adidas America Consumer Relations

I ordered soccer ballsI received The balls were all the same, but I received the incorrect quantity

Hello S***,Thank you for taking the time to contact usWe are happy to inform you that you have been credited for the full amount of your orderYou should have access to these funds shortlyThank you, adidas AmericaConsumer Relations

Hello Y***, Thank you for your responseWe have sent a digital gift card to your emailFeel free to use this gift card credit on your next purchase from adidasThank you, adidas America Consumer Relations

Hello S***, Thanks for taking the time to contact usUnfortunately, we are unable to assist with Canadian ordersFor further assistance, please contact our office in Canada at: adidas Canada LtdThimens Boulevard Ville St-Laurent, Quebec H4R 1V Phone: 888-823-or
514-331- Thank you, adidas America Consumer Relations

Hello P***, We do apologize for any confusion or inconvenienceUnfortunately, your order was placed during a time when we were experiencing delays at the factory due to Chinese New YearWe are investigating the delay behind your order specificallyWe appreciate your continued patienceFor the
trouble, we have sent an accommodation gift card to your emailThank you, adidas America Consumer Relations

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.
As stated in my original complaint, I have video evidence of the FedEx driver arriving that day and he does not deliver that packageI’ve requested for adidas to file an appeal of the claim with FedEx and am willing to provide the video evidence but they refuse to do any additional work to do what is right and return my money for the product that did not make it to meI don’t know why Adidas won’t simply file an appeal and help get this resolved. Evidence to present to FedEx: video, package was never scanned onto a truck, package was manually changed from pending and entered as delivered days after the date of claimed delivery, FedEx claims there is a signature on file but Adidas refuses to obtain that signaturei would be very curious to see what evidence was submitted in the initial claim because I don’t know how much more concrete this could be
Regards,
D*** H***