Fieldston Management Consulting LLC

Hello A***, Thank you for reaching out and we apologize for the confusionWe have researched this further, and unfortunately your order has been lost in transitWe have issued you a full refund back to your original form of paymentWe are so sorry for this inconvenienceThank you, adidas America Consumer Relations

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint First, your response states "We will process your return as soon as it is received at our office." As per the attached USPS Delivery Confirmation, you received my return on May You responded to my Revdex.com complaint on May and act like you haven't even received it yet Secondly, your response does nothing to address my concerns that it took multiple contact attempts over a period of greater than a month to even get you to send a return authorization I do not feel this case is satisfactorily resolved until you actually honor your warranty I have done by part and you HAVE received the return Regards, K [redacted] S [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, K [redacted] G***

Hello ***,Thank you for taking the time to contact usWe are happy to inform you that you have been credited for the remainder of your orderPlease note, refunds can take several business days to reach your accountThank you, adidas AmericaConsumer Relations

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaintI appreciate that you commented that you sent me an email with a gift card, but I did NOT receive any email with a gift card attachment [To assist us in bringing this matter to a close, Please let us know below why you are rejecting the offer made by the business.] Regards, T [redacted] F [redacted]

Hello [redacted] Please describe the incorrect item you sent back that was purchased from ***?Thank you,adidas AmericaConsumer Relations

I received an email from Adidas with the electronic gift card number & pin for the amount of $ It should be $56.18, the shoes cost $+ 7% sales tax The amount they loaded also contradicts their email amountCan you please contact Adidas for clarification? Thank you

Hello T***, Thank you for reaching outWe have resent the email containing your accommodation gift cardPlease make sure to check your spam and junk folders in your inboxThank you, adidas America Consumer Relations

Hello Z [redacted] , Thank you for taking the time to contact usWe are happy to inform you that you have been credited for the full amount of your returnPlease note, refunds can take several business days to reach your accountThank you, adidas America Consumer Relations

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint I would not like a refund from adidas I was told I had successfully purchased a pair of Yeezy Boost Vshoes from adidas and had received confirmation of their shipment and a fed ex tracking number Now they can't find the shoes? If I cannot have the shoes I purchased, I would like adidas to offer me a voucher for a pair of these shoes during their next release I find it unacceptable that because of their incompetence my son cannot have the shoes that according to them I had purchased and had successfully shipped Regards, D [redacted] S [redacted]

They didn't even read my complaint and gave me a generic responseMy complaint is because they said my order was cancelled due to my requestThat never happened and they made a mistakeInstead of correcting their mistake they just told me I was out of luckI understand the hype surrounding that show but to cancel customers orders then lie and say it was by their request is not right

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Please have them email me the discount code for 50%Thank you Regards, [redacted] ***

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com, I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, I [redacted] K***

I placed an order on adidas.com (order#: [redacted] )Right after I submitted the order, I called their customer care tried to change a size but the rep said they cannot change the orderSo I asked to cancel the orderThe rep said she will send a cancellation request to the warehouse to cancel my order and I will get a confirmation after my order gets cancelledBut they still shipped my order and charged my paypal account for itI filed a complaint on Revdex.com regarding the issue (complaint ID [redacted] )They responded saying that they had cancelled the order and I will receive a refund in 3-business daysI did receive a cancellation email regarding my order and I waited days and did not see no refundSo I disputed the charge with PayPal but adidas responded saying they had provided sufficient description and the charge cannot be disputedThis is ridiculous! Adidas is playing game with mePromised to issue refund and never didSo why tell me the order is cancelled and send me a cancellation email for? A full refund and an apology!

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: The pending transaction has been cancelled yesterday after we reached out to Adidas [redacted]

Hello ***,Thank you for reaching outIt appears there were multiple credit card authorizations on your account, however only one transaction was settledThe other authorization has been reversed, so that will fall off of your credit card statement shortlyIf you continue to see this pending authorization after business days, please contact your financial institutionIf you have any questions, please don't hesitate to contact usWe can be reached at 800-***-***Thank you,adidas AmericaConsumer Relations

Hello Sheila, Thank you for your patienceUnfortunately, it appears this order was cancelled due to an inventory issueWe are so sorry for this inconvenienceFor all this trouble, we have sent an accommodation gift card to your emailFeel free to use this on your next purchase from adidasThank you, adidas America Consumer Relations

Hi W [redacted] ,Thank you for reaching outAccording to our defective return policy, the value of the gift card merchandise credit you receive is determined by your receiptIn the absence of the receipt, we use the production date listed on the item as a referenceProviding your receipt does not guarantee you full MSRP of the shoeWe apologize for any confusionIf you would like to talk with us, our number is 1-800-***-***Thank you,adidas AmericaConsumer Relations

Hello [redacted] ,In reference to your order, we do see that will be delivered on time according to our shipping processWe do have a processing time frame which is to business days from your order date with your choice of the shipping optionThe shipping you selected was the free expedited shipping we offer which is 2-business daysYour order has a delivery date for 3/10/which is on schedule.We do apologize for any confusion, or inconvenience this may have causedThank you,adidas AmericaConsumer Relations

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint [To assist us in bringing this matter to a close, Please let us know below why you are rejecting the offer made by the business.] I've been in contact with customer service for over a half a year and always had to open a new case a for someone else to automatically closed it without a refund and wasted hours on the phone arguing with customer serviceYou guys had been holding my money for a year alreadyI EXPECT A REFUND NOT A GIFT CARD!!! I do not ever want to shop in adidas store ever againAdidas have the worst customer service ever! Regards, L [redacted] Z***