Fieldston Management Consulting LLC

Hello [redacted] , Thank you for taking the time to contact us! Please noteYour account has been credited the 30% that was offeredYou should receive an email shortly with a credit conformationThank you, adidas America Consumer Relations

Hello T**, Thank you for reaching outUnfortunately, it appears your order was cancelled due to an inventory issueYou have not been charged for this orderWe are so sorry for this inconvenienceThank you, adidas America Consumer Relations

Hello J***, Thank you for your responseAs stated in the return authorization paperwork that was emailed to you at the start of this process, we can only provide digital gift card credit for the return of defective productWe apologize for this inconveniencePlease keep in mind that this gift card does not expire, and can be used in any adidas store and on adidas.comThank you, adidas America Consumer Relations

Hello ***, In reference to your PayPal account, the authorization hold was released on March 25thIt can take up to days for PayPal to remove the hold on the fundsYour funds should be returned to your account shortlyWe apologize for any confusion or inconvenience.Thank you,adidas AmericaConsumer Relations

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, S [redacted] P**

Hello S [redacted] ,Thank you for taking the time to contact us, and we apologize for the delayPlease note: your account has been credited $35.Thank you,adidas AmericaConsumer Relations

Hi ***, We do apologize for the delay, and any inconvenience this may have causedI do see both credits have been processedAt this time you should see the funds on your accountFor the troubles, you should receive an accommodation gift card in your email address by end of day today If you would like to talk with us our number is 1- [redacted] We are here Monday - Friday am - pm PSTThank you for your pursuit of the adidas brandIt’s always great to hear from customers who share our passion for sports and the sporting lifestyle Thank you, adidas America Consumer Relations / [redacted] Style Definitions */

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint this is not correct I only received a package with empty shoe boxYou can clearly see that the original tape was broke and re-seal! And I already called ups and they said I have to contact adidasI already file a claim for both companySo who should be responsible for my loss? Regards, [redacted] ***

Hello I***, Thank you for taking the time to contact usWe are happy to inform you that you have been credited for the remainder of your orderPlease note, refunds can take several business days to reach your accountThank you, adidas America Consumer Relations

Hello D***,Thank you for your response, and we do apologize for the troubleUnfortunately we are unable to manipulate our payment security system to allow you to place ordersAt this point we recommend you reach out to a friend of family member to place the order for youAs stated previously, you will not be able to place an order using the current payment information you have provided.Thank you,adidas AmericaConsumer Relations

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint Once again, I ask the business to show where they communicated their policy clearly If I had been made aware of the policy I would not have taken actions that resulted in me losing the product and money for shipping I paid more for the product and shipping to return the product than the value I was provided as compensation All I want to do is replace the defective product with a comparable one I would ask the business to demonstrate how I can accomplish this, given the amount provided to me.Furthermore, as a loyal customer of over years to the brand I have spent much more than the value I am being denied I have personally purchased and used at least pair of Copa Mundial soccer shoes, I own at least a dozen Adidas brand jerseys for professional teams, and countless items of apparel from socks and shoes to hats, and everything in between I have recommended the Adidas brand more times than I can count to friends, family and players I coach.I've never experienced a company wishing to lose customers over such a minor amount We aren't talking about cash being returned to the customer - this is credit on a gift card You are losing nothing by making me a satisfied customer Instead, you are turning a champion of your brand towards your competitors, to never return How do you stay in business that way? Regards, W [redacted] P***

Hello K***, Thank you for your responseYour return has been processed and a digital gift card has been emailed to youWe appreciate your patience on this matterThank you, adidas America Consumer Relations

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, S [redacted] A***

Hello ***,We do apologize you were not able to get the shoe you wantedPlease be aware that we are not holding your funds for the attempted orderWe did issue you a accommodations gift card.It’s unfortunate, with the item being a high profile item, they do sell out really fast If you would like to talk with us our number is 1- [redacted] We are here Monday - Friday am - pm PST Thank you,adidas AmericaConsumer Relations

Hello X***,Thank you for your responseUnfortunately we are unable to reship your missing orderPlease feel free to use your refund to purchase your replacementWe apologize for any inconvenienceIf you would like to talk with us, our number is 1-800-***-***.Thank you, adidas AmericaConsumer Relations

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.] RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. That is all I wanted. Regards, A [redacted] O***

Dear ***, We regret to inform you that your recent request for a new gift card has been deniedGift Cards are treated as cash; please view the terms and conditions for gift card purchases on www.adidas.com/us/giftcards Thank you, adidas America Consumer Relations / [redacted] Style Definitions */

Hello [redacted] , We do apologize for any inconvenience this may have caused, please noteA return label has been sent again today to [redacted] , it will come from *** Thank you,adidas AmericaConsumer Relations

Hello [redacted] We do have a process in place for lost packages, please see the email that was sent to you on 10/26/Dear [redacted] Thank you for your interest in adidas!Please accept our apologies for the difficulties you have experienced with receiving your order [redacted] *I have submitted a carrier claim for your packageYour request identification number is [redacted] Please be advised that the claim can take up to days to be completedYou will receive an email notification once the claim has been completedWe appreciate your patience while this situation is being resolved.Kind Regards, [redacted] Your adidas online shop teamWe do need to wait until the claim is completeThank you,adidas Consumer Relations

Hello [redacted] , We unfortunately are sold out of the Yeezy boostWe would like to offer you a 30% discount for adidas.comPlease contact us @ [redacted] and reference your complaint Thank you, adidas America Consumer Relations / [redacted] Style Definitions */