Filmed Entertainment, Inc

April 22, 2014>
*** *** ***
Revdex.com
NFront St
Harrisburg, PA
Re: Revdex.com Complaint ID ***
*** ***
COLUMBIA HOUSE DVD CLUB
*** *** *** ***
*** ** ***
Dear *** ***
I am responding to the inquiry your office forwarded for ***
In order for us to locate a Club account and assist ***, we will need further information. Please have ***, provide us with account numbers, as well as any previous addresses or names that may have been on the accounts.
It would be helpful if *** could send us a copy of the portion of his credit report that pertains to the DVD Club
*** may send the information by mail to SMarket Street, Mechanicsburg, PA 17055, or by fax to ###-###-####
We will make every effort to resolve ***’s concerns as soon as we hear from him.
Thank you for your cooperation
You may contact me at ###-###-#### with any questionsYou may also send an e-mail to [email protected].
Sincerely,
*** ***
Correspondence Specialist
Email: [email protected]

June 19, 2015Dear *** ***:I am responding to the inquiry your office forwarded for *** ***.On review, our records show that a COLUMBIA HOUSE DVD CLUB account was opened in *** ***’s name on October 30, We shipped the enrollment package of DVDs to the address listed above.The purchase commitment associated with this membership was to buy five DVDs at regular Club price within a specified period of time.When the purchase commitment was not fulfilled within the specified time period, we added a charge of $to the account which represents the cost of the five DVDs, plus shipping and processing charges and tax.Since we did not receive payment of the $balance, we placed the debt in collectionsWe subsequently sold the account to *** *** *** (***).Though we are not the creditor on record, as a courtesy we have contacted *** on *** ***’s behalf and requested that they close their file*** has confirmed that they have closed their file and have taken steps to remove information regarding this account from *** ***’s credit report.If *** *** would like to contact *** directly, she may do so by mail at P.OBox ***, Atlanta, GA ***, or by phone at ###-###-####.We trust this resolves *** ***’s concerns.If you have further questions, you may contact me by phone at ###-###-####.Sincerely,Rachel HCorrespondence Specialist

May 5,
*** *** ***
Revdex.com
">NFront St
Harrisburg, PA
RE: Revdex.com Complaint ID ***
*** ***
COLUMBIA
HOUSE DVD CLUB Account #***
[Address
on account]: *** *** *** *** *** ***
Chicago,
IL ***
Dear *** ***:
I am responding to the inquiry
your office forwarded for *** ***
On review, our records show
that a COLUMBIA HOUSE DVD CLUB account was opened in *** ***’ name on May 31,
We shipped the enrollment package of DVDs to the address listed above and
charged $to the account
When the balance remained unpaid,
we added two $late charges to the account on July 13, and August 10,
2007, in accordance with our delinquent payment policies
The purchase commitment
associated with this membership was to buy two DVDs at regular Club price
within a specified period of time
When the purchase commitment
was not fulfilled within the specified time period, we added a charge of $
to the account which represents the cost of the two DVDs,
plus shipping and processing charges and tax
Since we did not receive
payment of the $balance, we placed the debt in collectionsWe
subsequently sold the account to *** *** *** (***)
Though we are not the
creditor on record, as a courtesy we have contacted *** on *** ***’ behalf
and requested that they close their file*** has confirmed that they have
closed their file and have taken steps to remove information regarding this
account from *** ***’ credit report
If *** *** would like to
contact *** directly, she may do so by mail at P.OBox ***, Atlanta, GA
***, or by phone at ###-###-####
We trust this resolves *** ***’ concerns
If you have further questions,
you may contact me by phone at ###-###-#### or you may send an email to
[email protected]
Sincerely,
Rachel H***
Correspondence Specialist
Phone: ###-###-####
Fax: ###-###-####
Email: [email protected]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
I received another email at 5:52pm today requesting payment for items which I did not purchaseIf my account is deleted, and my name has been removed from their email list then how do they explain this? I have had this same problem for at least three years nowThey tell me the problem is resolved, and then continue to send me invoices for items I never wanted
Regards,
*** ***

October
7, Dear
*** ***:I am
responding to the follinquiry your office forwarded for *** ***.As noted in our earlier
response, our records indicate that this COLUMBIA HOUSE DVD CLUB account was
opened in *** ***’s name on August 13, 2006. The
address on record is ** ** *** *** *** ***, NC ***. With regard to
account activity, our records show that DVD purchases totaling $were
shipped and paid for.We are unable to provide a
copy of the membership agreement associated with this enrollment, as we retain
enrollment information for a limited period of time. When consumers join our Club
they agree to the terms of membership, including the commitment to purchase a
certain number of DVDs within a specified time period. As noted previously, the purchase commitment
associated with this membership was to buy DVDs at regular Club price within
years. When the purchase commitment
was not fulfilled within the 2-year period, on November 7, 2008, we added the
$charge to the account.This DVD Club account is
closed in our records. In addition, we
have confirmed with *** *** *** (***) that they have closed
their file and taken steps to remove any adverse information pertaining to this
DVD Club account from *** ***’s credit report.We trust this information is
helpful. If *** *** would like
additional assurance regarding the status of this account, she might want to
consider contacting *** directly. You
may contact me at ###-###-#### with any questionsYou may also send
an e-mail to [email protected],Kaitlynne GCorrespondence
Specialist

December 16, Dear *** ***:I am responding to the inquiry
your office forwarded for *** ***.
*** ***’s inquiry mentions two COLUMBIA HOUSE DVD CLUB
accounts. We were able to locate one
account, the status of which is described
below.Account # ***On review, our records show
that this account was established in *** ***’s name on March 5,
2007. On March 5, 2007, we shipped an
enrollment package to *** *** *** *** Indianapolis, IN *** and charged
$to the account. According to our
records, we did not receive payment for this shipment.The purchase commitment
associated with this account was to buy DVDs at regular Club prices within a
specified period of time. When the
purchase commitment remained unfulfilled, we added a Due on Contract charge of
$to the account. This amount
represents the price of the DVDs, plus shipping and processing charges and
tax.We also added late fees of
$each to the account on April 20, and May 18, 2007, in accordance
with our delinquent payment policies.
This brought the total unpaid balance due to $57.82.Since we did not receive
payment, we placed the debt in collections.
We subsequently sold the account to *** *** *** (***).Although we are not the
creditor of record, as a courtesy we have contacted *** on *** ***’s
behalf. *** informs us that they have
closed the account and taken steps to remove this account from *** ***’s
credit report.If *** *** would like to
contact *** directly, she may do so at P.OBox Atlanta, GA 30356,
###-###-####With regard to the second
account described in *** ***’s complaint, we ask that she please provide
us with any previous address or different names that she may used when the
account was createdIt would be most helpful if *** *** would provide us
with a copy of that section of her credit report pertaining to this account. *** *** can fax the information to my
attention at ###-###-####.You may contact me at
###-###-#### with any questionsYou may also send an e-mail [email protected],Brooke KCorrespondence Specialist

February 10, *** *** ***
Revdex.com
NFront St
Harrisburg, PA RE: Revdex.com Complaint ID ***
*** ***
COLUMBIA
HOUSE DVD CLUB Account #***
*** * *** *** *** ***
Buckeye,
AZ ***
Dear *** ***:
I am responding to the additional
follinquiry your office forwarded for *** ***We have reviewed our records
and were unable to locate further information to add to our previous responses
regarding this DVD Club account
We contacted *** again
today on *** ***’s behalf to confirm that this account has been
closed. *** confirmed that they closed
the account on January 29, *** informs us that they are taking steps to report the closure of
this account to the credit bureaus.
If you have any further
questions or concerns, you may contact me by phone at ###-###-#### or you may
email
[email protected]
Sincerely,
Rachel H***
Correspondence Specialist
Phone: ###-###-####
Fax: ###-###-####
Email: [email protected]

August
5,
*** *** ***
RevDex.com
N
Front St
Harrisburg,
PA
Re: Revdex.com
Complaint ID: ***
*** ***
COLUMBIA HOUSE DVD CLUB
Account #***
*** *** **
*** ** ***
Dear *** *** ***:
I am
responding to the follinquiry your office forwarded for *** ***
We
recently corresponded with *** *** via email and assured her that her
COLUMBIA HOUSE DVD CLUB has been cancelled.
We explained why she was still able to access her account information online
and advised that we were taking steps to remove her information, as she requested
This
will confirm that *** ***’s account information, including credit card
information, has been removed; she should no longer be able to access her
account via our website
You may
contact me at ###-###-#### with any questionsYou may also send an
e-mail to [email protected]
Sincerely,
Kaitlynne
G***
Correspondence
Specialist
Email: [email protected]

See attached document

May 18,
*** *** ***
Revdex.com
">NFront St
Harrisburg, PA
RE: Revdex.com Complaint ID ***
*** ***
*** *** *** ***
Richmond, VA ***
Dear *** ***:
I am responding to the
inquiry your office forwarded for *** ***
We have been unable to locate
an account for *** ***
It would be helpful if Mr
Cooper could provide us with an account number, the club name, any previous
address that may be on the account, a copy of that section of his credit report
pertaining to the account, the collection agency name, or any other information
that might prove pertinent in locating the account
*** *** may send the
information to me directly via fax at ###-###-####. As soon as we receive additional information,
we will take steps to locate *** ***’s account and resolve his inquiry.
If you have further questions,
you may contact me by phone at ###-###-#### or you may send an email to
[email protected]
Sincerely,
Rachel H***
Correspondence Specialist
Phone: ###-###-####
Fax: ###-###-####
Email: [email protected]

April 10,
**o-bidi->
*** *** ***
Revdex.com
NFront St
Harrisburg, PA
Re: Revdex.com Complaint ID ***
*** ***
COLUMBIA HOUSE DVD CLUB
*** *** *** *** **
*** ** ***
Dear ***:
I am responding to the inquiry your office forwarded for ***
In order for us to locate a Club account and assist ***, we will need further information. Please have *** provide us with account numbers, as well as any previous addresses or names that may have been on the accounts.
It would be helpful if *** could provide a copy of the section of her credit report that refers to the COLUMIA HOUSE DVD CLUB account
*** may send the information by mail to SMarket Street, Mechanicsburg, PA 17055, or by fax to ###-###-####
We will make every effort to resolve ***’s concerns as soon as we hear from her.
Thank you for your cooperation
You may contact me at ###-###-#### with any questionsYou may also send an e-mail to [email protected].
Sincerely,
*** ***
Correspondence Specialist
Email: [email protected]

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

March 31,
*** *** ***
Revdex.com
">NFront St
Harrisburg, PA
RE: Revdex.com Complaint ID ***
*** ***
COLUMBIA
HOUSE DVD CLUB Account #***
*** *** *** **
Valley
Grande, AL ***
Dear *** ***:
I am responding to the inquiry
your office forwarded for *** ***
Please assure *** ***
that we have issued the following credits to her COLUMBIA HOUSE DVD CLUB
account:
Invoice: ***
Date: 2/21/
Item: ***
Amount: $
We have also removed a $
late charge from *** ***’s account.
The account has been closed with a zero balance*** *** may
disregard any future communications she might receive from the Club
Please assure *** ***
that her account was not sent to collections and we did not place any adverse
information on her credit report
We regret that *** ***
experienced difficulty resolving her concerns
If you have any further
questions, you may contact me by phone at ###-###-#### or you may send an email
to
[email protected]
Sincerely,
Rachel H***
Correspondence Specialist
Phone: ###-###-####
Fax: ###-###-####
Email: [email protected]

July 16,
face="Times New Roman">
*** *** ***
Revdex.com
NFront St
Harrisburg, PA
Re: Revdex.com Complaint ID ***
*** ***
*** *** *** (*** and ***) Account #***
*** ** *** ***
*** ** ***
Dear *** ***:
I am responding to the
inquiry your office forwarded for *** ***
On review, our records
indicate that a *** *** SERVICE account was opened in *** ***’s name. Our records also show that there was an
outstanding balance due on the account, as detailed below:
Date CD Title Amount
9/1/06 Mighty Long
Way $
10/30/06 Top of My Lungs
11/17/ WOW Christmas [Green]
11/29/06 Absolute All Time
12/11/06 Ultimate Worship
Late charges
TOTAL $
When the account balance remained
unpaid, we placed the debt in collections.
We subsequently sold this account to *** *** *** (***)
Though we are not the
creditor of record, as a courtesy we have contacted *** on *** ***’s
behalf. *** assures us that they have
closed the file and taken steps to remove any adverse information from *** ***’s credit report
*** *** may contact ***
directly at:
*** *** *** (***)
*** *** ***
*** ** ***
###-###-####
You may contact me at
###-###-#### with any questionsYou may also send an e-mail to [email protected]
Sincerely,
*** ***
Correspondence Specialist
Email: [email protected]

October 7,
*** *** ***
RevDex.com
NFront St
Harrisburg, PA
Re: Revdex.com Complaint ID ***
Deborah Kraft
COLUMBIA HOUSE DVD CLUB
*** ** *** ***
*** *** ** ***
Dear *** ***:
I am responding to the
inquiry your office forwarded for *** ***
We have been unable to locate
an account for *** *** with the information she has provided
Please ask *** *** to
provide us with any previous addresses that may she may have used in the past
It would be most helpful to receive that part of her credit report that refers
to the account in question. *** ***
may fax the information and documentation to the fax number noted below
As soon as we receive
additional information that will enable us to locate an account for *** ***,
we will research her inquiry
You may contact me at
###-###-#### with any questionsThe fax number for our office is
###-###-####You may also send an e-mail to [email protected]
Sincerely,
Kaitlynne G***
Correspondence Specialist
Email: [email protected]

January 6,
*** *** ***
">Revdex.com
NFront St
Harrisburg, PA
RE: Revdex.com Complaint ID #***
Jaclyn
Perry (a/k/a Jaclyn EPrato)
COLUMBIA
HOUSE DVD CLUB Account #***
[Address on the account: *** ** *** ***, Benicia, CA ***]
*** *** *** *** *
Benicia, CA ***
Dear *** ***,
I am responding to the
inquiry your office forwarded for *** ***
Please assure *** *** that
we have closed her COLUMBIA HOUSE DVD Club with a zero balanceWe have also
removed *** ***’s name, address and email address from our solicitation
lists
We regret that *** ***
experienced a delay in resolving her concerns.
We thank her for her past membership
If you have any additional
questions or concerns, you may contact me by phone at ###-###-#### or by
email at
[email protected]
Sincerely,
Rachel H***
Correspondence Specialist
Email: [email protected]

--------- Forwarded message ----------
From: *** ***-***
Date: Thu, Feb 6, at 7:PM
Subject: Revdex.com COMPLAINT NUMBER *** - Re: Billing / Payment (***)
To: "[email protected]"
Due to the lack of support and assistance, I am very dissatisfied with the outcome and have sought assistance from Revdex.comI pray that after your company trace where the additional movies I am being charged for will find themI have never received products and did not payIt see** as though you are overlooking the movies I do have and returned of the same movies but yet I have a balance of $I have never known for movies to cost so much money
I have been trying since December to get this matter resolved even when I noticed that the ordered had been placed twice in error days apart
Your prompt attention is greatly appreciated
*** ***-***
From: "[email protected]"
To: "***"
Sent: Thursday, February 6, 9:AM
Subject: Re: Billing / Payment (***)
Dear ***,
Thank you for contacting us
There is currently a balance due on your account of $92.59.
We have credited your account for the return of the following selection(s) If this was a credit/debit card purchase, we have applied
the credit to the card you used
TYLER PERRY'S GOOD DEEDS
If we may be of further service, please don't hesitate to contact us
Sincerely,
*** ***
Customer Service
Original Message Follows: ------------------------
Name: ***
E-mail: ***
Order Number:
Telephone:
Topic: Billing / Payment
Comment: I refused to pay for ite** I do not haveI only have movies and returned two of the same (Good Deeds BluRay)I have never had this type of problem with your company before and finding it very stressful.
I appreciate you getting my balance current so that I can pay for the movies I did received
Thank you,
Columbia House (http://www.columbiahouse.com)
Columbia House (http://www.columbiahouse.com/)
______________________________________________________________________
This email has been scanned by the Symantec Email Security.cloud
service

August 6,
*** *** ***
Revdex.com
NFront St
Harrisburg, PA
Re: Revdex.com Complaint ID ***
*** *** (formerly *** ***)
COLUMBIA HOUSE DVD CLUB Account #***
*** ***
*** ** ***
Dear *** ***:
I am responding to the foll
inquiry your office forwarded for *** ***
We spoke with *** ***,
of *** *** ***s, on August 6, 2014. *** *** informs us that he has taken steps
to remove information relating to this COLUMBIA HOUSE DVD Club account from
*** ***’s credit report. In order to
resolve this matter, we are processing a refund check in the amount of $
for *** ***
You may contact me at
###-###-#### with any questionsYou may also send an e-mail to [email protected]
Sincerely,
Kaitlynne G***
Correspondence Specialist
Email: [email protected]

October 8,
class="MsoNormal" "text-indent:-.25in">
*** *** ***
Revdex.com
NFront St
Harrisburg, PA
Re: Revdex.com Complaint ID ***
Jamie
***
COLUMBIA HOUSE
DVD CLUB Account #***
*** *** ***
*** *** ** ***
Dear *** ***:
I am responding to the
inquiry your office forwarded for *** ***
We have reviewed our records
and located an account for a *** *** using the information provided
The DVD Club account that we located does not reflect any collection activity
In order for us to assist in
this matter, it would be helpful if *** could forward a copy of the
section of his credit report that pertains to this inquiry. *** may send the information via fax
to my attention, at ###-###-####
Once we receive the
additional information, we will attempt to resolve ***’s concerns
You may contact me at
###-###-#### with any questionsYou may also send an e-mail to [email protected]
Sincerely,
Kaitlynne G***
Correspondence Specialist
Email: [email protected]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***