Filmed Entertainment, Inc

September
23, 2014
Dear
[redacted]:I am
responding to the inquiry your office forwarded for [redacted].On review, our records indicate that a COLUMBIA
HOUSE DVD CLUB account was opened in [redacted]’ name on August 30, 2006.  We shipped an enrollment package to...

the
address on the account ([redacted], FL [redacted]) and
billed $5.30 to the DVD Club account for the shipment.  When we did not receive payment, we added two
late charges, at $3.00 each, in accordance with our delinquent payment
policies.The purchase commitment
associated with this membership was to buy 2 DVDs at regular Club price within
1 year.  When the commitment was not
fulfilled within the specified time period we added a charge of $46.52 to the
Club account. This amount represents the cost of the 2 DVDs remaining in the
purchase commitment, plus shipping and processing charges and tax.Since the debt of $57.82
remained unpaid, we placed the account in collections. We subsequently sold the
account to [redacted]).Though we are not the creditor
of record, as a courtesy we have contacted [redacted] on [redacted]’ behalf.  We have requested that [redacted] close the account
and remove any negative information regarding the DVD Club account from [redacted]s’ credit report. On September 17, 2014, [redacted] confirmed that they have
taken these steps.[redacted]’ may contact [redacted]
directly at:[redacted]
([redacted])[redacted]You may
contact me at ###-###-#### with any questions. You may also send an
e-mail to [email protected], Kaitlynne G
Correspondence
Specialist

I am responding to the inquiry your office forwarded for **. [redacted]. 
Please assure **. [redacted] that we have credited her Club account in the amount of $34.93 for the Director’s Selections shipped on June 7, 2013.
We have...

also closed **. [redacted]’s Club account with a zero balance.  
We regret that **. [redacted] experienced a delay in resolving this matter; we trust this resolves her concerns.
You may contact me at ###-###-#### with any questions. You may also send an e-mail to [email protected].   
Sincerely, 
[redacted]
Correspondence Specialist
Email: [email protected]

February 17, 2015
[redacted]...

[redacted]
Revdex.com
1337 N. Front St.
Harrisburg, PA 17102
RE:         Revdex.com Complaint ID [redacted]
Pamela
Casey
COLUMBIA
HOUSE DVD CLUB Account #[redacted]
[redacted]
Blue
Springs, MO [redacted]
Dear [redacted]:
I am responding to the inquiry
your office forwarded for [redacted].
Please assure [redacted] that
we have credited her COLUMBIA HOUSE DVD CLUB account in the amount of $130.71.
Her account has a current balance of $45.90. Once we receive [redacted]’s
payment, we will apply it to her account.
We regret that [redacted]
experienced difficulty in resolving her concerns. We thank her for her
continued membership.
If you have any further
questions or concerns, you may contact me by phone at ###-###-#### or you may
email
[email protected].
Sincerely,
Rachel H[redacted]
Correspondence Specialist
Phone: ###-###-####
Fax: ###-###-####
Email: [email protected]

March 3, 2015
Ms. [redacted]...

[redacted]
Revdex.com
1337 N. Front St.
Harrisburg, PA 17102
RE:         Revdex.com Complaint ID [redacted]
[redacted]
[redacted]
[redacted] Account #[redacted]
[redacted] [redacted]
Chicago,
IL 60620
Dear Ms. [redacted]:
I am responding to the inquiry
your office forwarded for Ms. [redacted].
On review, we were able to
identify an account for Ms. [redacted].  Our
records show that a [redacted] DVD CLUB account was opened in Ms. [redacted]’ name
on May 20, 2007. The address listed on the account is [redacted] [redacted] Avenue,
Chicago, IL 60620-1715.
The purchase commitment
associated with this account was to buy two DVDs at regular Club price within a
specified period of time.  When the
commitment was not fulfilled within the time period, we added a charge of $55.19
to the account.  This represents the cost
of the two DVDs, plus shipping and processing charges and tax.
Since we did not receive
payment of the balance, we placed the debt of $55.19 in collections. 
The account was subsequently sold
to [redacted] (Orion).
Though we are not the
creditor on record, as a courtesy we have contacted [redacted] on Ms. [redacted]’
behalf and requested that they close their file. Orion has confirmed that they
have closed their file and have taken steps to remove information regarding this
account from Ms. [redacted]’ credit report.
If Ms. [redacted] would like to
contact Orion directly, she may do so at P.O. Box [redacted] Atlanta, GA 30356, ###-###-####.
We trust this resolves Ms.
[redacted]’ concerns.
If you have any further
questions or concerns, you may contact me by phone at ###-###-#### or you may
email
[redacted].
Sincerely,
Rachel H[redacted]
Correspondence Specialist
Phone: ###-###-####
Fax: ###-###-####
Email: [email protected]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

April 22, 2014
mso-bidi-font-weight: bold">
 
[redacted]
Revdex.com
1337 N. Front St.
Harrisburg, PA 17102
 
 
Re: Revdex.com Complaint ID [redacted]
       [redacted]
       COLUMBIA HOUSE DVD CLUB
    [redacted]     
                      [redacted]
 
Dear [redacted]:
 
I am responding to the inquiry your office forwarded for **. [redacted].
 
In order for us to locate a Club account and assist **. [redacted], we will need further information. 
 
Please have **. [redacted] provide us with a copy of the portion of his credit report that pertains to the DVD Club. 
 
**. [redacted] may send the information by mail to 1225 S. Market Street, Mechanicsburg, PA 17055, or by fax to ###-###-####.
 
We will make every effort to resolve **. [redacted]’s concerns as soon as we hear from him. 
 
Thank you for your cooperation.
 
You may contact me at ###-###-#### with any questions. You may also send an e-mail to [email protected].  
 
 
Sincerely,
[redacted]
Correspondence Specialist
Email: [email protected]
.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because I do not understand why I have to pay over $65 for just 3 movies. I called and left a message for [redacted] at ###-###-#### and left the titles of the DVDs that I did received. I have never paid this amount of money for 3 DVDs and hereby request that Columbia House correct this issue.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

October 14, 2014
[redacted]
Revdex.com
1337 N. Front St.
Harrisburg, PA 17102
Re:  Revdex.com Complaint ID [redacted]
        [redacted]
 COLUMBIA HOUSE
DVD CLUB Account # [redacted]  
                [redacted]
                [redacted], ME [redacted]
Dear [redacted]:
I am responding to the follow-up
inquiry your office forwarded for [redacted].
We have confirmed that [redacted]’s DVD Club account has been cancelled with a zero balance. We believe
that [redacted] viewed her online account history while the account closure was
in process.  All charges have now been
removed from our systems.
With regard to the shipment
that was already in process, our records indicate that the items were returned
to us as the address was shown as “undeliverable.” We have already removed the
charges for these items from [redacted]’s account.
You may contact me at
###-###-#### with any questions. You may also send an e-mail to [email protected].
Sincerely,
Brooke K[redacted]
Correspondence Specialist
Email: [email protected]

October 30, 2014
[redacted]
class="MsoNormal">Revdex.com
1337 N. Front St.
Harrisburg, PA 17102
Re:  Revdex.com Complaint ID [redacted]
        [redacted]
 COLUMBIA HOUSE
DVD CLUB Account #[redacted]  
                [redacted]
            
  [redacted]
Dear [redacted]:
I am responding to the
inquiry your office forwarded for [redacted].
On review, our records show that
we shipped DVD selections to [redacted] totaling $147.21 from November 1, 2013
through April 11, 2014.  Our records also
show that we received and applied the following payments from [redacted], via
[redacted]: $74.57 on November 4, 2013 and $9.95 on April 15, 2014.
[redacted]’s payment of $44.79
was declined by her bank; we subsequently applied that balance to her DVD Club
account.  The current balance showing on
[redacted]’s account is $62.69 [$147.21-$84.52=$62.69].
We are sending [redacted] a copy
of her account history, via mail, which will show details of the shipments and
payments noted above.  Once [redacted]
receives a copy of the account history, she may contact me directly at the
phone number below with any questions she may have.
As an accommodation, we are
waiving the $62.69 account balance.  [redacted]’s account has been closed with a zero balance.
We regret that [redacted]
experienced difficulty in resolving this matter; we trust this resolves her
concerns.
You may contact me at
800-480-7094 ext 3027 with any questions. You may also send an e-mail to [email protected].
Sincerely,
Brooke K[redacted]
Correspondence Specialist
Email: [email protected]

June 23, 2014
 
 
 
[redacted]
Revdex.com
1337 N. Front St.
Harrisburg, PA 17102
 
 
Re: Revdex.com Complaint ID [redacted]
       [redacted]
       COLUMBIA HOUSE DVD CLUB Account# [redacted]
    [redacted]
  [redacted]
Dear [redacted]:
 
I am responding to the inquiry your office forwarded for **. [redacted].
    
On review, our records show that **. [redacted]’s DVD Club account is open and active.  Please assure **. [redacted] that we have issued a full credit of $196.58 to his account and closed the account with a zero balance.
 
We trust this resolves **. [redacted]’s concerns.
 
You may contact me at ###-###-#### with any questions. You may also send an e-mail to [email protected].  
 
 
Sincerely,
[redacted]
Correspondence Specialist
Email: [email protected]

June 26, 2014
 
**. [redacted]
Revdex.com
1337 N. Front St.
Harrisburg, PA17102
 
Re: Revdex.com Complaint ID [redacted]
       [redacted]
       COLUMBIA HOUSE DVD CLUB Account #[redacted]
    [redacted]      
      [redacted]
Dear **. [redacted]:
 
I am responding to the inquiry your office forwarded for [redacted].
 
Upon review, our records indicate that a COLUMBIA HOUSE DVD CLUB membership account was opened in [redacted]’s name on December 7, 2006, at which time we shipped an enrollment package to the address on file ([redacted], MA [redacted]) and billed $5.00 to the account for the shipment.
 
The purchase commitment associated with this membership was to buy 2 DVDs at regular Club price within 1 year of enrollment. 
 
Since we did not receive payment for the enrollment package, we added two late charges, at $3.00 each, to the account on January 19, 2007 and February 16, 2007, in accordance with our delinquent payment policies.
 
When the purchase commitment was not fulfilled within the specified time period, we added a charge of $43.88 to the account.  This amount represents the cost of the 2 DVDs remaining in the purchase commitment, plus shipping and processing charges.
 
When the account balance of $54.88 remained unpaid, we placed the debt in collections with our agency, [redacted] ([redacted]).
 
We have contacted [redacted] and instructed that they close their file and cease collection efforts.  [redacted] assures us that they have closed the file and taken steps to remove any adverse information from [redacted]’s credit report.
 
We have closed this DVD Club account with a zero balance.  [redacted] may disregard any future Club communications.
 
We trust this resolves [redacted]’s concerns.
 
You may contact me at ###-###-#### with any questions. You may also send an e-mail to [email protected].  
 
 
Sincerely,
[redacted]
Correspondence Specialist
Email:  [email protected]

July 9, 2014
Roman","serif"; font-size: 10pt;">
              [redacted]
Revdex.com
1337
N. Front St.
Harrisburg, PA17102
 
 
Re: Revdex.com Complaint ID [redacted]
      
[redacted]
      
COLUMBIA HOUSE DVD CLUB Account #[redacted]
  
    [redacted]        
    [redacted]
Dear [redacted]:
 
I am responding to the inquiry your
office forwarded for **. [redacted].
    
We
have issued a full credit of $32.90 to **. [redacted] card on file.  
 
We
regret that **. [redacted] experienced a delay in receiving his refund; we trust
this resolves his concerns.
 
You
may contact me at ###-###-#### with any questions. You may also send
an e-mail to [email protected].  
 
 
Sincerely,
Kaitlynne G[redacted]
Correspondence Specialist
Email: [email protected]

March 19, 2014
[redacted]
Revdex.com
1337 N. Front St.
Harrisburg, PA17102
Re: Revdex.com Complaint ID [redacted]
       [redacted]
       COLUMBIA HOUSE DVD CLUB Account# [redacted]
    [redacted]      
    [redacted]
      
Dear [redacted]:
I am responding to the inquiry your office forwarded for **. [redacted].
    
Please assure **. [redacted] that on March 12, 2014, a refund for $20.97 was issued to the [redacted] card charged for the October 12, 2013 order.
This will also confirm that **. [redacted]’s account has been closed with a zero balance.
We trust this resolves **. [redacted]’s concerns.
You may contact me at ###-###-#### with any questions. You may also send an e-mail to [email protected].  
Sincerely,
[redacted]
Correspondence Specialist
Email: [email protected]

Attached is a copy of the response we sent to the South Dakota Attorney General’s office regarding [redacted]’s follow-up inquiry.  Please let me know if you have questions.
 
Thank you,
Brooke K[redacted]
Correspondence Specialist
[redacted]
ATTN: [redacted]
Re:  Your Reference No.:  [redacted]
        [redacted]
 COLUMBIA HOUSE DVD CLUB Account # [redacted]
               [redacted]        [redacted]
Dear [redacted]:
Thank you for being in touch regarding [redacted]’s inquiry. 
We have also been in touch with the Revdex.com in an attempt to resolve [redacted]’s concerns regarding her COLUMBIA HOUSE DVD CLUB account.  At first, we were having difficulty locating an account in [redacted]’s name.  [redacted] provided additional information enabling us to locate the correct DVD Club account.
Please assure [redacted] that we have issued a credit to her Club account in the amount of $42.94.  We have also closed the DVD Club account with a zero balance. 
We believe we have resolved [redacted]’s concerns to her satisfaction.
You may contact me at ###-###-#### with any questions. You may also send an e-mail to
[email protected]. 
Sincerely, 
Brooke K[redacted]
Correspondence Specialist
Email: [email protected]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because I do not understand the language used by the company. While they put forth the claim that I opened this account (false), they don't provide any information to validate their claim (like what address they are talking about, a signature from me, etc.). Then they go on to say that that the file is closed. What is really going on here? What kind of proof is there that this isn't going to be reopened or that it's really off my file? They make it seem like the collection agency is stopping the collection, but they aren't? I don't understand where this leaves me. 
Regards,
[redacted]

March 17, 2015
Ms. [redacted]...

[redacted]
Revdex.com
1337 N. Front St.
Harrisburg, PA 17102
RE:         Revdex.com Complaint ID [redacted]
[redacted]
[redacted]
COLUMBIA
HOUSE DVD CLUB Account #[redacted]
[redacted] [redacted].
Nederland,
TX 77627
Dear Ms. [redacted]:
I am responding to the
inquiry your office forwarded for Ms. [redacted].
Please assure Ms. [redacted] that
we have issued a credit to her COLUMBIA HOUSE DVD CLUB account in the amount of
$31.94. Her account has been closed with a zero balance. Ms. [redacted] may
disregard any future communications she might receive from the Club.
In addition, we have removed
Ms. [redacted]’s name, address, and email address from our solicitation lists.
We regret that Ms. [redacted]
experienced difficulty in resolving her concerns. We appreciate her past membership.
If you have any further
questions, you may contact me by phone at ###-###-#### or you may send an
email to
[redacted].
Sincerely,
Rachel H[redacted]
Correspondence Specialist
Phone: ###-###-####
Fax: ###-###-####
Email: [redacted]

October 14, 2014
[redacted]
Better...

Business Bureau
1337 N. Front St.
Harrisburg, PA 17102
Re:  Revdex.com Complaint ID [redacted]
        [redacted]
 COLUMBIA HOUSE
DVD CLUB Account #[redacted] 
               [redacted]
               
[redacted]
Dear [redacted]:
I am responding to the
inquiry your office forwarded for [redacted].
We regret that [redacted] experienced difficulty reaching our Customer Service
representatives and using our automated service.  We take our members’ feedback seriously and
will review our processes in light of [redacted]’s comments.
As a courtesy, we have updated
[redacted]’s DVD Club account to our Member’s Choice plan.  [redacted] will continue to receive our
Director’s Selection announcements, but will no longer have to respond using
the Reply Card, unless he would like to place an order.
While this account change is
in process, [redacted] may receive up to 2-3 mailings from the DVD Club
indicating that he needs to respond to his Director’s Selection by the
“reply-by” date.  [redacted] need
not reply; please be assured that we will not ship anything to Mr. him
automatically.
We trust this resolves [redacted]’s concerns.
You may contact me at ###-###-#### with any questions. You may also send an e-mail to
[email protected].
Sincerely,
Brook K[redacted]
Correspondence Specialist
Email: [email protected]

July 8, 2014

face="Times New Roman">
 
**. [redacted]
Revdex.com
1337 N. Front St.
Harrisburg, PA 17102
 
Re: Revdex.com Complaint ID [redacted]
COLUMBIA HOUSE DVD CLUB
Account #[redacted].
[redacted]
 
Dear **. [redacted]:
 
I am responding to the
inquiry your office forwarded for **. [redacted].
 
Upon review, our records
indicate that a COLUMBIA HOUSE DVD CLUB account was opened in **. [redacted]’s
name on February 14, 2006.
 
The purchase commitment
associated with this membership was to buy 3 DVDs at regular Club price within
1 year of enrollment. When the purchase commitment was not fulfilled within the
specified time period, we added a charge of $69.93 to the account. This amount
represents the cost of the 3 DVDs remaining in the purchase commitment, plus
shipping and processing charges and tax.
 
When the account balance was
unpaid, we placed the debt in collections with our agency, Trident Asset
Management ([redacted]).
 
We have contacted [redacted] and
instructed that they close their file and cease collection efforts.  [redacted] assures us that they have closed the
file and taken steps to remove any adverse information from **. [redacted]’s
credit report.
 
We have closed this DVD Club
account with a zero balance. **. [redacted] may disregard any Club communications
she may receive.
 
We trust this resolves **.
[redacted]’s concerns.
 
You may contact me at
###-###-#### with any questions. You may also send an e-mail to [email protected].
 
Sincerely,
[redacted]
Correspondence Specialist.
Email: [email protected]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted]I am rejecting this response because: They lied.  However, they did refund my acct.  I never preauthorized the Director's selection and answer all my emails with them and have in the last year declined.  At first they credited my acct., but then took it back out until after the tape was mailed back to them.  They kept telling me they accredited my acct. and I kept telling them to put my money back in my bank acct.  Until I contacted you, they kept giving me the run around.  However, after contacting you, they paid me by putting my money back in my acct. on March 24th.  Thank you for your actions.Regards,[redacted]