Filmed Entertainment, Inc

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID
[redacted], and find that this resolution is satisfactory to me.  However, please
note that it would have been impossible to have received the following CD’s:
11/17/06     WOW
Christmas [Green]        26.31
11/29/06      Absolute
All Time                  23.13
12/11/06      Ultimate Worship                   26.31
I had a complete house fire on November 6, 2006 and did not
return to the residence until March 2007 due to the home being inhabitable. I
had forwarded all mail to another residence. There were no CD’s that were
forwarded to that address. This proves that this was indeed another fraudulent
account made in my name. Thank you so much [redacted] for your prompt
attention to this issue. I appreciate [redacted]s assistance in resolving
the derogatory credit reporting
 
Cordially,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

February 27, 2014
[redacted]
Revdex.com
[redacted]
[redacted]
Re: Revdex.com Complaint ID [redacted]
       [redacted]
       [redacted]
Dear **. [redacted]:
I am responding to the inquiry your office forwarded for [redacted].
We were able to locate an account in [redacted]’s name, but with different addresses.  Please ask [redacted] to provide us with any previous addresses that may have been on the account.   
It would also be helpful if **. [redacted] could provide a copy of that portion of her credit report relating to her inquiry.
[redacted] may send the information by mail to 1225 S. Market Street, Mechanicsburg, PA 17055, or by fax to ###-###-####.
We will make every effort to resolve [redacted]’s concerns as soon as we confirm the account information. 
Thank you for your cooperation.
You may contact me at ###-###-#### with any questions. You may also send an e-mail to [email protected].  
Sincerely,
[redacted]
Correspondence Specialist
Email: [email protected]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:  My complaint is with Columbia House Dvd Club not Direct Brands.  Plus, I never mentioned anything about my credit report - did this woman even read the complaint?  My address has not changed in eight years, so they obviously have it in order to send bills and unwanted dvds to me.   Maybe the wrong business was contacted?    For future reference, my account number with Columbia House is [redacted] and the last bill they sent to me was on 09/11/14.   Please keep pursuing this on my behalf - I don't anything more to do with this company. 
Regards,
[redacted]

February 25, 2014
[redacted]
Revdex.com
1337 N. Front St.
Harrisburg, PA17102
Re: Revdex.com Complaint ID [redacted]
       [redacted]
       COLUMBIA HOUSE DVD CLUB Account# [redacted]
    [redacted]      
  [redacted]
      
Dear **. [redacted]:
I am responding to the inquiry your office forwarded for **. [redacted].
    
We have processed a refund of $25.94 to the [redacted] on file for **. [redacted].  **. [redacted] may keep the DVD with our compliments.
                We have confirmed that **. [redacted]’s DVD Club account has been closed with a zero balance.
In order to consider **. [redacted]’s request for reimbursement of overdraft charges, we will need to review her bank/credit card statement referencing the charges. **. [redacted] may send the information to me directly, by mail, to [redacted], or by fax it to my attention at ###-###-####.
You may contact me at ###-###-#### with any questions. You may also send an e-mail to [email protected].  
Sincerely,
[redacted]
Correspondence Specialist
Email: [email protected]

May 21, 2014
 
[redacted]
Revdex.com
1337 N. Front St.
Harrisburg, PA17102
 
Re: Revdex.com Complaint ID [redacted]
       [redacted]
       COLUMBIA HOUSE DVD CLUB Account #[redacted]
       [redacted]
       [redacted]
       
Dear [redacted]:
 
I am responding to the inquiry your office forwarded for [redacted].
 
 Upon review, our records indicate that a COLUMBIA HOUSE DVD CLUB membership account was opened in [redacted]’s name on April 23, 2007. We shipped the enrollment package on April 23, 2007 and charged $5.00 to the Club account for the shipment.
 
The purchase commitment associated with this membership was to buy 2 DVDs at regular Club price within 1 year of enrollment. 
 
Since we did not receive payment for the enrollment package, we added two late charges, at $3.00 each, to the account on June 8, 2007 and July 6, 2007, in accordance with our delinquent payment policies.
 
When balance remained unpaid, we added a charge of $43.88 to the account.  This amount represents the cost of the 2 DVDs remaining in the purchase commitment, plus shipping and processing charges.  This brought the total balance due to $54.88.
 
We subsequently placed the $54.88 debt in collections with our agency, [redacted]).
 
As a courtesy, we have contacted [redacted] and instructed that they close their file and cease collection efforts.  [redacted] assures us that they have closed the file and have taken steps to remove any adverse information from [redacted]’s credit report.
 
We have closed this DVD Club account with a zero balance. [redacted] may disregard any further Club communications received.
 
                We trust this resolves [redacted]’s concerns.
 
You may contact me at ###-###-#### with any questions. You may also send an e-mail to [email protected].  
 
 
Sincerely,
[redacted]
Correspondence Specialist.
Email:  [email protected]

I am responding to the inquiry your office forwarded for **. [redacted].
Upon review, our records show that when **. [redacted] enrolled in COLUMBIA HOUSE DVD CLUB on February 9, 2012, she selected the credit/debit card payment method which authorized us to apply all future orders and...

charges, including Director’s Selections, to the [redacted] she provided. 
**. [redacted]’s membership was established as an “online membership.”  Members who select this method of communication receive an email each month, announcing the Director’s Selection with a specific “reply by” date.  Unless we receive a response declining the Director’s Selection by the specific date, we send the Director’s Selection automatically.  
Since we have no record of receiving responses from **. [redacted], a Director’s Selection was automatically shipped to her on July 27, 2013.  We charged $24.38 to the [redacted] on file.  **. [redacted] returned the selection on September 9, 2013. On September 17, 2013, we applied a credit of $24.38 to **. [redacted]’s [redacted].  Our records show that we erroneously applied an additional credit of $24.38 to the [redacted] on September 17, 2013, even though another credit was not due to **. [redacted].
We automatically shipped another Director’s Selection to **. [redacted] on January 26, 2014.  We charged $27.56 to the [redacted].  **. [redacted] returned the selection on March 21, 2014, at which time we applied a credit of $27.56 to **. [redacted]’s [redacted]. 
If **. [redacted]’s bank or credit card statements do not reflect these credits, please have **. [redacted] let us know.
We have closed **. [redacted]’s COLUMBIA HOUSE DVD CLUB account with a zero balance.
You may contact me at ###-###-#### with any questions. You may also send an e-mail to [email protected]. 
Sincerely, 
[redacted]
Correspondence Specialist
Email: [email protected]

July 21, 2015
Ms. [redacted]...

[redacted]
Revdex.com
1337 N. Front St.
Harrisburg, PA 17102
RE:         Revdex.com Complaint ID [redacted]
COLUMBIA
HOUSE DVD CLUB Account #[redacted]
Cypress,
TX 77429
Dear Ms. [redacted]:
I am responding to the inquiry
your office forwarded for Ms. [redacted].
On review, we note that on
July 16, 2015, we responded to Ms. [redacted]’ most recent email regarding her
order for her COLUMBIA HOUSE DVD CLUB account.
We have re-processed Ms.
[redacted]’ order, free of charge. Ms. [redacted] will receive her complimentary DVD
in approximately 3-4 weeks.
With regard to Ms. [redacted]’
Bonus Points, our records show that Bonus Points were not applied to her
order.  Ms. [redacted]’ Bonus Points balance
remains unchanged.
We trust this resolves Ms.
[redacted]’ concerns.
If you have further questions,
you may contact me by phone at ###-###-####.
Sincerely,
Rachel H[redacted]
Correspondence Specialist
Phone: ###-###-####
Fax: ###-###-####

November 12, 2014
[redacted]
Better...

Business Bureau
1337 N. Front St.
Harrisburg, PA 17102
Re:          Revdex.com Complaint ID [redacted]
[redacted]
[redacted]
[redacted]
Dear [redacted]:
I am responding to the
inquiry your office forwarded for [redacted].
We have been unable to locate
a COLUMBIA HOUSE DVD CLUB account for [redacted].
It would be helpful if [redacted] could provide us with any previous names or addresses she may have used.
We would also ask that [redacted] please provide a copy of the section of her
credit report that pertains to the DVD Club account.
[redacted] may send the
information to me directly via fax at ###-###-####.  As soon as we receive additional information,
we will take steps locate [redacted]’ account and resolve her inquiry. 
You may contact me at
###-###-#### with any questions. You may also send an e-mail to
[email protected].
Sincerely,
Brooke K[redacted]
Correspondence Specialist
Email: [email protected]

February 26, 2014
[redacted]
Revdex.com
1337 N. Front St.
Harrisburg, PA 17102
Re: Revdex.com Complaint ID [redacted]
       COLUMBIA HOUSE DVD CLUB
       [redacted]
       [redacted]
       [redacted]
Dear **. [redacted]:
I am responding to the inquiry your office forwarded for **. [redacted].
We were able to locate a DVD Club account in **. [redacted]’s name, but with a different address.  Please ask **. [redacted] to provide us with any previous addresses that may have been on the account. 
It would also be helpful if **. [redacted] could provide a copy of that portion of her credit report that relates to the DVD Club. 
**. [redacted] may send the information by mail to 1225 S. Market Street, Mechanicsburg, PA 17055, or by fax to ###-###-####.
We will make every effort to resolve **. [redacted]’s concerns as soon as we confirm the account information. 
Thank you for your cooperation.
You may contact me at ###-###-#### with any questions. You may also send an e-mail to [email protected].  
Sincerely,
[redacted]
Correspondence Specialist
Email: [email protected]

June 25, 2014

face="Times New Roman">
 
 
[redacted]
Revdex.com
1337 N. Front St.
Harrisburg, PA 17102
 
 
Re: Revdex.com Complaint ID [redacted]
COLUMBIA HOUSE DVD CLUB Account #[redacted]
[redacted]
 
Dear [redacted]:
 
I am responding to the
inquiry your office forwarded for **. [redacted].
 
Upon review, our records show
that **. [redacted] has fulfilled her Club purchase commitment.  We have no record of receiving a request to
cancel her account, so the account remains open and active.
 
Since we did not receive
responses declining certain Director’s Selections, we shipped the following to
**. [redacted] and charged the amounts shown to her DVD Club account:
 
Date
Shipped                        Amount Charged [Date Returned]
 
10/25/2013                           $ 25.94  [returned 12/2/13]
11/25/2013                              25.94 [returned 12/17/13]
12/27/2013                              25.94 [returned 3/11/14]
01/26/2014                              25.94 [returned 2/11/14]
Total Charges                       $103.76
 
We have credited the amount
of $103.76 to **. [redacted]’s DVD Club account, leaving the account with a zero
balance.
 
We would like to offer **.
[redacted] the opportunity to maintain her DVD Club account without the need to
reply to our Director’s Selection announcements.  We can convert the account so that **. [redacted]
will only need to reply if she would like to place an order.  We will not ship any selections to her automatically.  **. [redacted] may contact me directly at the
phone number below to let me know if she would like to keep her account open or
cancel it.
 
We regret that **. [redacted] experienced
a delay in resolving this matter; we trust this resolves her concerns.
 
You may contact me at
###-###-#### with any questions. You may also send an e-mail to [email protected].
 
Sincerely,
[redacted]
Correspondence
Specialist.
Email: [email protected]