Filmed Entertainment, Inc

December 8,
[redacted]
Revdex.com
">NFront St
Harrisburg, PA
RE: Revdex.com Complaint ID [redacted]
COLUMBIA
HOUSE DVD CLUB Account #[redacted]
Attleboro,
MA [redacted]
Dear [redacted]:
I am responding to the inquiry
your office forwarded for [redacted]
Please assure [redacted] that
his COLUMBIA HOUSE DVD CLUB account was closed at his request on November 20,
The mailing [redacted] received was processed prior to the date his cancellation
took effect[redacted] may disregard it, as well as any other communications he
might receive from the Club
In addition, we have removed
[redacted]'s name, address, and email address from our solicitation lists.
We trust this resolves [redacted]'s concerns
If you have further questions,
you may contact me by phone at ###-###-####
Sincerely,
Rachel H[redacted]
Correspondence Specialist
Phone: ###-###-####
Fax: ###-###-####

October 7,
"">[redacted]
Revdex.com
NFront St
Harrisburg, PA
Re: Revdex.com Complaint ID [redacted]
COLUMBIA HOUSE DVD CLUB Account
#[redacted]
Dear [redacted]:
I am responding to the inquiry your
office forwarded for [redacted]
On review, our records indicate that
a COLUMBIA HOUSE DVD CLUB account was opened in [redacted]' name on December
15, 2006. We shipped an enrollment order
and charged $to the Club account.
We received payment for the enrollment order
The purchase commitment associated
with this account was to buy a certain number of DVDs within a specified time
period
We shipped DVDs to the address on
the account, [redacted], on March 23, 2007, and
added a charge of $to the DVD Club account for the shipment. When payment was not received, we added
late charges, at $each, on May 4, 2007, June 1, and June 29, 2007, in
accordance with our delinquent payment policies.
We subsequently added a charge
of $to the Club account on July 27, 2007, which represents the DVD
remaining in the purchase commitment, plus shipping and processing charges and
tax, bringing the balance due to $
When the outstanding balance
remained unpaid, we placed the debt in collectionsWe subsequently sold the
account to [redacted])
Though we are not the creditor
of record, as a courtesy we have contacted [redacted] on [redacted]' behalf[redacted]
has informed us that they have closed the file and taken steps to remove any
adverse information from [redacted]' credit report
[redacted]' may contact [redacted]
directly at:
[redacted])
P.OBox [redacted]
Atlanta, GA
[redacted]
You may contact me at ###-###-#### with any questionsYou may also send an e-mail to [email protected]
Sincerely,
Kaitlynne G[redacted]
Correspondence Specialist
Email: [email protected]

June 12, 2015
[redacted]
Revdex.com
1337 N. Front St.
Harrisburg, PA 17102
 
RE:          Revdex.com Complaint ID [redacted]
[redacted]
COLUMBIA
HOUSE DVD CLUB
[redacted]
[redacted]...

[redacted]
Avondale,
AZ [redacted]
 
Dear [redacted]
 
I am responding to the inquiry
your office forwarded for [redacted].
 
We are in the process of
researching [redacted]’s account and will respond shortly.
 
If you have further questions,
you may contact me by phone at ###-###-####.
 
 
Sincerely,
Rachel H[redacted]
Correspondence Specialist
Phone: ###-###-####
Fax: ###-###-####

June 19, 2015Dear [redacted]:I am responding to the inquiry your office forwarded for [redacted].On review, our records show that a COLUMBIA HOUSE DVD CLUB account was opened in [redacted]’s name on June 25, 2008. We shipped the enrollment package of DVDs to the address listed above and charged $5.41 to the account.When the balance remained unpaid, we added two $3.00 late charges to the account on August 8, 2008 and September 5, 2008, in accordance with our delinquent payment policies.The purchase commitment associated with this membership was to buy five DVDs at regular Club price within a specified period of time.When the purchase commitment was not fulfilled within the specified time period, we added a charge of $135.00 to the account which represents the cost of the five DVDs, plus shipping and processing charges and tax.Since we did not receive payment of the $146,41 balance, we placed the debt in collections. We subsequently sold the account to [redacted], LLC.Though we are not the creditor on record, as a courtesy we have contacted [redacted] on [redacted]’s behalf and requested that they close their file. [redacted] has confirmed that they have closed their file and have taken steps to remove information regarding this account from [redacted]'s credit report.If [redacted] would like to contact [redacted] directly, she may do so by mail at P.O. Box [redacted], Chicago, IL [redacted], or by phone at ###-###-####.We trust this resolves [redacted]’s concerns.If you have further questions, you may contact me by phone at ###-###-####.Sincerely,Rachel H

March 10,
[redacted]
Revdex.com
">NFront St
Harrisburg, PA
RE: Revdex.com Complaint ID [redacted]
COLUMBIA
HOUSE DVD CLUB Account #[redacted]
Washington,
PA [redacted]
Dear [redacted]:
I am responding to the
inquiry your office forwarded for [redacted]
Upon review, our records
indicate that [redacted]'s COLUMBIA HOUSE DVD CLUB which was established on
February 13, 2001, remained active until April [redacted]'s account was
closed with a zero balance on July 25, 2013.
Apparently, [redacted]'s
account was reactivated in our system.
We regret any inconvenience [redacted] experienced as a result.
Please assure [redacted]
that his name, address, and email address have been removed from our promotional
lists[redacted] may disregard any future communications he might receive
from the Club
We trust this resolves [redacted]s concerns
If you have any further
questions, you may contact me by phone at ###-###-#### or you may send an
email to
[email protected]
Sincerely,
Rachel H[redacted]
Correspondence Specialist
Phone: ###-###-####
Fax: ###-###-####
Email: [email protected]

December 8, 2015
[redacted]
Revdex.com
1337 N. Front St.
Harrisburg, PA 17102
RE:         Revdex.com Complaint ID [redacted]
[redacted]
COLUMBIA
HOUSE DVD CLUB Account #[redacted]
[redacted]
Attleboro,
MA...

[redacted]
Dear [redacted]:
I am responding to the inquiry
your office forwarded for [redacted].
Please assure [redacted] that
his COLUMBIA HOUSE DVD CLUB account was closed at his request on November 20,
2015. The mailing [redacted] received was processed prior to the date his cancellation
took effect. [redacted] may disregard it, as well as any other communications he
might receive from the Club.
In addition, we have removed
[redacted]’s name, address, and email address from our solicitation lists. 
We trust this resolves [redacted]’s concerns.
If you have further questions,
you may contact me by phone at ###-###-####.
Sincerely,
Rachel H[redacted]
Correspondence Specialist
Phone: ###-###-####
Fax: ###-###-####

January 6,
[redacted]
">Revdex.com
NFront St
Harrisburg, PA
RE: Revdex.com Complaint ID [redacted]
Leslie
Bradford
COLUMBIA
HOUSE DVD CLUB Account [redacted]
Wildwood, GA [redacted]
Dear [redacted]:
I am responding to the
inquiry your office forwarded for [redacted]
Please assure [redacted]
that we have closed her COLUMBIA HOUSE DVD CLUB account with a zero
balance. We have also removed Ms
Bradford's name, address and email address from our solicitation lists
We trust this resolves [redacted]'s
concerns
If you have any additional
questions or concerns, you may reach me by phone at ###-###-#### or you may
email
[email protected]
Sincerely,
Rachel H[redacted]
Correspondence Specialist
Phone: ###-###-####
Email: [email protected]

April 10, 2014
mso-bidi-font-weight: bold">
 
[redacted]
Revdex.com
1337 N. Front St.
Harrisburg, PA 17102
 
 
 
Re: Revdex.com Complaint ID [redacted]
       [redacted]
       COLUMBIA HOUSE DVD CLUB
    [redacted]      
                      [redacted]
 
Dear [redacted]:
 
I am responding to the inquiry your office forwarded for **. [redacted].
 
In order for us to locate a Club account and assist **. [redacted], we will need further information.  Please have **. [redacted] provide us with account numbers, as well as any previous addresses or names that may have been on the accounts. 
 
It would be helpful if **. [redacted] could provide a copy of the portion of his credit report that refers to the COLUMBIA HOUSE DVD CLUB account
 
**. [redacted] may send the information by mail to 1225 S. Market Street, Mechanicsburg, PA 17055, or by fax to ###-###-####.
 
We will make every effort to resolve **. [redacted]’s concerns as soon as we hear from him. 
 
Thank you for your cooperation.
 
You may contact me at ###-###-#### with any questions. You may also send an e-mail to [email protected].  
 
 
Sincerely,
[redacted]
Correspondence Specialist
Email: [email protected]
.

July 15,
2014
 
**. [redacted]
RevDex.com
1337 N.
Front St.
Harrisburg,
PA 17102
 
Re: Revdex.com
Complaint ID [redacted]
COLUMBIA HOUSE DVD CLUB
Account # [redacted]
[redacted]
 
Dear **.
[redacted]:
 
I am
responding to the inquiry your office forwarded for **. [redacted].
 
Please
assure **. [redacted] that we have removed the charges for the last two shipments
she received.  **. [redacted] may keep the
DVDs, with our compliments.
 
**.
[redacted]’s DVD Club account has been closed with a zero balance.
 
We regret
that **. [redacted] experienced a delay in closing her account; we trust this
resolves her concerns.
 
You may
contact me at ###-###-#### with any questions. You may also send an
e-mail to [email protected].
 
Sincerely,
[redacted]
Correspondence
Specialist
Email: [email protected]

July 21, 2015
Ms. [redacted]
Revdex.com
1337 N. Front St.
Harrisburg, PA 17102
RE:         Revdex.com Complaint ID [redacted]
COLUMBIA
HOUSE DVD CLUB Account #[redacted]...

[redacted]
Cypress,
TX 77429
Dear Ms. [redacted]:
I am responding to the inquiry
your office forwarded for Ms. [redacted].
On review, we note that on
July 16, 2015, we responded to Ms. [redacted]’ most recent email regarding her
order for her COLUMBIA HOUSE DVD CLUB account.
We have re-processed Ms.
[redacted]’ order, free of charge. Ms. [redacted] will receive her complimentary DVD
in approximately 3-4 weeks.
With regard to Ms. [redacted]’
Bonus Points, our records show that Bonus Points were not applied to her
order.  Ms. [redacted]’ Bonus Points balance
remains unchanged.
We trust this resolves Ms.
[redacted]’ concerns.
If you have further questions,
you may contact me by phone at ###-###-####.
Sincerely,
Rachel H[redacted]
Correspondence Specialist
Phone: ###-###-####
Fax: ###-###-####

March 24, 2015
[redacted]
Revdex.com
1337 N. Front St.
Harrisburg, PA 17102
RE:         Revdex.com Complaint ID [redacted]
COLUMBIA
HOUSE DVD CLUB Account #[redacted]
                [redacted]
                Montgomery, AL [redacted]
Dear [redacted]:
I am responding to the
follow-up inquiry your office forwarded for [redacted].
Please assure [redacted]
that as of February 23, 2015, our records show that her DVD CLUB account
reflects a zero balance. The website should have been updated
to reflect the correct balance in [redacted]’s online account.
If [redacted] continues to see
a balance on her online account, please ask her to contact me directly at the
number or email address noted below.
If you have any additional
questions or concerns, you may reach me by phone at ###-###-#### or you may
email
[email protected].
Sincerely,
Rachel H[redacted]
Correspondence Specialist
Phone: ###-###-####
Email: [email protected]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because: I have been told that Columbia House is researching my issue since August 7th Joseph S[redacted] (at Columbia House) emailed me and said he was researching and will process my refund as quick as possible. Then again on August 26th I reached out again and was told the same thing by "Jeff" at Columbia House that my concern was being forwarded on.  Still by September no refund, I called and was told my refund was being reviewed and because there was no action made I submitted a complaint to the Revdex.com. Since then it has taken Columbia House eight weeks to respond to the Revdex.com and still I am getting the same answer of my complaint being researched. Might I add, there is still no record of this item in my past orders and I have never received the item. After of months of waiting, I disputed the charge with my credit card company. In my complain tot the Revdex.com I requested my account be cancelled by Columbia House, in addition I went on to their website to cancel my account several times and was unsuccessful. Cancel my account with Columbia House, I will not be doing business with any company that puts customers on the back burner. I am requesting this be done immediately. I've attached a copy of the email correspondence with Columbia House
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  The second account that they are unable to find is exactly what I mean about having accounts that I had no knowledge about. I will make sure to copy the info from the credit report so that it can be fixed promptly. The first account was also never something that I had any knowledge of. I appreciate that they are removing it from my report.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.    I have checked my balance online and it now shows a zero balance.  I would like to thank Columbia house for doing the right thing by crediting my account. 
Regards,
[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:Once the information has been removed from my credit report I will be gladly to close this dispute. In order for me to check my credit report, I will need to pay a fee. Please have the company send proof that this debit has been removed from my credit report.
Regards,
[redacted]

November
5, 2014
[redacted]
RevDex.com
1337 N.
Front St.
Harrisburg,
PA 17102
Re: Revdex.com
Complaint ID [redacted]
      [redacted]
      COLUMBIA HOUSE DVD CLUB Account # [redacted]
      [redacted]
      [redacted]
Dear [redacted]
I am
responding to the follow-up inquiry your office forwarded for [redacted].
Please assure [redacted] that we
have refunded $25.94 to the [redacted] card on file.  We are processing an additional refund of $1.56
to the [redacted] card for a total refund amount of $27.50.
We have closed [redacted]’s
COLUMBIA HOUSE DVD CLUB account. [redacted] may receive up to two additional mailings
from the Club; she may disregard them as they were already in process prior to
the closure of her account.
We certainly regret that [redacted] experienced a delay in receiving her
refund; we trust this resolves her concerns.
You may
contact me at ###-###-#### with any questions. You may also send an
e-mail to [email protected].
Sincerely,
Brooke
K[redacted]
Correspondence
Specialist
Email: [email protected]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

June 12, 2015
[redacted]
Revdex.com
1337 N. Front St.
Harrisburg, PA 17102
 
RE:          Revdex.com Complaint ID [redacted]
[redacted]
COLUMBIA
HOUSE DVD CLUB
[redacted]
Atlanta,
GA...

[redacted]
 
Dear [redacted]:
 
I am responding to the inquiry
your office forwarded for [redacted]
 
We are in the process of
researching [redacted]’s account and will respond shortly.
 
If you have further questions,
you may contact me by phone at ###-###-####.
 
Sincerely,
Rachel H[redacted]
Correspondence Specialist
Phone: ###-###-####
Fax: ###-###-####

March
24, 2015
Roman","serif"">
[redacted]
RevDex.com
1337
N. Front St.
Harrisburg,
PA 17102
RE:         Revdex.com Complaint ID [redacted]
                [redacted]
                COLUMBIA HOUSE DVD CLUB Account
#[redacted]
                [redacted]
                Herod, IL [redacted]
Dear
[redacted]:
I
am responding to the inquiry your office forwarded fro [redacted].
We
are in the process of researching [redacted]’s account and will respond shortly.
If
you have any further questions, you may contact me by phone at ###-###-####
or you may send an email to [email protected].
Sincerely,
Rachel
H[redacted]
Correspondence
Specialist
Phone:
###-###-####
Fax:
###-###-####
Email:
[email protected]

January 21, 2015
Ms. [redacted]...

[redacted]
Revdex.com
1337 N. Front St.
Harrisburg, PA 17102
RE:         Revdex.com Complaint ID [redacted]
[redacted]
[redacted] DVD CLUB Account #0[redacted]
                [redacted]
                Downingtown, PA 19335
Dear Ms. [redacted]:
I am responding to the
inquiry your office forwarded for Mr. [redacted].
Please assure Mr. [redacted]
that we have removed the balance from his [redacted] DVD CLUB account.  The account is now closed with a zero
balance.
In addition, we have removed Mr.
[redacted]’s name, address and email address from our solicitation lists.
We trust this resolves Mr.
[redacted]’s concerns.
If you have any additional
questions or concerns, you may reach me by phone at ###-###-#### or you may
email
[redacted].
Sincerely,
Rachel H[redacted]
Correspondence Specialist
Phone: ###-###-####
Email: [redacted]