Filmed Entertainment, Inc

October 29,
MsIda Vaghari
class="MsoNormal">Revdex.com
NFront St
Harrisburg, PA
Re: Revdex.com Complaint ID ***
*** ***
COLUMBIA HOUSE
DVD CLUB Account # ***
*** ** *** ***
*** ** ***
Dear *** ***:
I am responding to the
inquiry your office forwarded for *** ***
This will confirm that *** ***’s COLUMBIA HOUSE DVD CLUB account has been canceled and is now
closed with a zero balance
We have also removed *** ***’s name, address and email address from our solicitation
lists. *** *** may disregard
any communications she receives from the Club
We trust this resolves *** ***’s concerns
You may contact me at
###-###-#### with any questionsYou may also send an e-mail to
[email protected]
Sincerely,
Brooke K***
Correspondence Specialist
Email: [email protected]

April 23,
*** *** ***
Revdex.com
NFront St
Harrisburg, PA
Re: Revdex.com Complaint ID ***
*** ***
COLUMBIA HOUSE DVD CLUB Account #***
*** *** ***
*** ** ***
Dear ***:
I am responding to the inquiry your office forwarded for ***
Upon review, our records indicate that a COLUMBIA HOUSE DVD CLUB account was opened in ***’ name on June 6, 2007.
We shipped the introductory enrollment package on June 6, and charged $to the DVD Club account for that shipment. The purchase commitment associated with this membership was to buy DVDs at regular Club price within year of enrollment.
When the purchase commitment was not fulfilled within the specified time period, we added a charge of $to the account. This amount represents the cost of the DVDs remaining in the purchase commitment, plus shipping and processing charges
When the account balance remained unpaid, we applied two late fees of $each, in accordance with our delinquent payment policies, bringing the total balance due to $
We subsequently placed the debt in collections with our agency, *** *** *** (***)
We have contacted *** and instructed that they close their file and cease collection efforts. *** assures us that they have closed the file and taken steps to remove any adverse information from ***’ credit report
We have closed this DVD Club account with a zero balance*** may disregard any Club communications he may receive
We trust this resolves ***’ concerns
You may contact me at ###-###-#### with any questionsYou may also send an e-mail to [email protected].
Sincerely,
*** ***
Correspondence Specialist
Email: [email protected]

March 19,
*** *** ***
Revdex.com
NFront St
Harrisburg, PA
Re: Revdex.com Complaint ID ***
Dawn Caldwell
COLUMBIA HOUSE DVD CLUB Account# ***
*** *** ***
*** ** ***
Dear *** ***
I am responding to the inquiry your office forwarded for *** ***
Upon review, our records indicate that *** *** opened a COLUMBIA HOUSE DVD CLUB account on June 27, The purchase commitment associated with this membership was to buy DVDs at regular Club price within year of enrollment.
On June 27, 2007, we shipped an enrollment package to *** *** and charged $to her Club account
When the purchase commitment was not fulfilled within the specified time period, on October 5, we added a charge of $to the account. This amount represents the cost of the DVDs remaining in the purchase commitment, plus shipping and processing charges
When the account balance of $remained unpaid, we placed the debt in collections with our agency, *** *** *** (***)
As an accommodation, we have contacted *** and instructed that they close their file and cease collection efforts. *** assures us that they have closed the file and taken steps to remove any adverse information from *** ***’s credit report
We have closed this DVD Club account with a zero balance*** *** may disregard any Club communications she may receive
We trust this resolves *** ***’s concerns
You may contact me at ###-###-#### with any questionsYou may also send an e-mail to [email protected].
Sincerely,
*** ***
Correspondence Specialist
Email: [email protected]

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

February 24,
Ms***
***
Revdex.com
NFront St
Harrisburg, PA
RE: Revdex.com Complaint ID ***
***
***
*** *** ***
Mastic
Beach, NY
Dear Ms***:
I am responding to the
inquiry your ***ice forwarded for Ms***
We have been unable to locate
an account for Ms***
It would be helpful if Ms
*** could provide us with an account number, any previous address that may
be on the account, a copy of the section of her credit report that refers to
the debt, or any other information that might prove helpful in locating an
account
Ms*** may send the
information to me directly via fax at ###-###-####As soon as we receive
additional information, we will take steps to locate Ms***’s account and
address her inquiry
If you have any further
questions, you may contact me by phone at ###-###-#### or you may send an
email to
***
Sincerely,
Rachel H***
Correspondence Specialist
Phone: ###-###-####
Fax: ###-###-####
Email: ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

*** *** ***
"MARGIN: 0in 0in 0pt 7.5pt" class="MsoNormal">Revdex.com
NFront St
Harrisburg, PA
Re: Revdex.com Complaint ID ***
*** ***
COLUMBIA HOUSE DVD CLUB Account #***
*** ** *** ***
*** ** ***
Dear *** ***:
I am responding to the inquiry your office forwarded for *** ***
Please assure *** *** that we have processed a credit in the amount of $to his DVD Club account We have also closed *** ***’s account with a zero balance. *** *** may disregard any future communications he receives from the Club while his account closure is in process
We trust this resolves *** ***’s concerns
You may contact me at ###-###-#### with any questionsYou may also send an e-mail to [email protected]
Sincerely,
Kaitlynne G***
Correspondence Specialist
Email: [email protected]

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
Sarah Vingoe

August 5,
*** *** ***
Revdex.com
class="MsoNormal">NFront St
Harrisburg, PA
Re: Revdex.com Complaint ID ***
*** ***
COLUMBIA HOUSE DVD CLUB Account #
***
*** *** *** ***
*** ** ***
Dear MsVaghari:
I am responding to the
inquiry your office forwarded for *** ***
Our records indicate that a
COLUMBIA HOUSE DVD CLUB account was opened in *** ***’s name on June 1,
2008. We shipped the enrollment package
on June 1, 2008, and charged $to the account. The address in our account records is *** *** *** *** *** VA ***
The purchase commitment
associated with this membership was to buy books at regular Club price within
year of enrollmentWhen the purchase commitment was not fulfilled within the
specified time period, we added a charge of $to the accountThis amount
represents the cost of the books remaining in the purchase commitment, plus
shipping and processing charges
When we did not receive
payment of the outstanding balance of $129.70, we placed the debt in
collections. We subsequently sold this
account to *** *** *** (*** ***).
Though we are not the
creditor of record, as an accommodation we have contacted *** *** on *** ***’s
behalf. *** *** informs us that they
have closed the file and taken steps to remove any adverse information from *** ***’s credit report
*** *** may also contact
*** *** directly at:
*** *** ***
PO Box ***
Cranston, RI ***
###-###-####
You may contact me at
###-###-#### with any questionsYou may also send an e-mail to [email protected]
Sincerely,
Kaitlynne G***
Correspondence Specialist
Email: [email protected]

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

July 22,
*** *** ***
RevDex.com
N
Front St
Harrisburg,
PA
Re: Revdex.com
Complaint ID ***
*** ***
COLUMBIA HOUSE DVD CLUB
Account# ***
*** *** *** *** *
*** ** ***
Dear Ms
Vaghari:
I am responding
to the inquiry your office forwarded for *** ***
Please assure
*** *** that on July 9, 2014, we shipped her order. If *** *** would like to track the
shipment, she may contact me directly at the number below and I will assist her
We
regret that *** *** was not satisfied with her Chat experience. The Chat feature is relatively new and we are
working to improve the quality of this feature
We
certainly appreciate *** ***’s membership and the feedback she provided
regarding her recent orderWe regret that this caused *** *** any
inconvenience
You may
contact me at ###-###-#### with any questionsYou may also send an
e-mail to [email protected]
Sincerely,
*** ***
Correspondence
Specialist
Email: [email protected]

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** *** ***

June 12,
*** *** ***
Revdex.com
">NFront St
Harrisburg, PA
RE: Revdex.com Complaint ID ***
*** ***
COLUMBIA
HOUSE DVD CLUB
*** *** *** **
Atlanta,
GA ***
Dear *** ***:
I am responding to the inquiry
your office forwarded for *** ***
We are in the process of
researching *** ***’s account and will respond shortly
If you have further questions,
you may contact me by phone at ###-###-####
Sincerely,
Rachel H***
Correspondence Specialist
Phone: ###-###-####
Fax: ###-###-####

June 17,
**o-bidi->
*** *** ***
Revdex.com
NFront St
Harrisburg, PA
Re: Revdex.com Complaint ID ***
*** ***
COLUMBIA HOUSE DVD CLUB
*** *** *** ***
*** ** ***
Dear *** ***:
I am responding to the inquiry your office forwarded for ***
In order for us to locate a Club account and assist ***, we will need further information.
Please have *** provide us with a copy of the portion of her credit report that pertains to the DVD Club as well as any account numbers.
*** may send the information by mail to SMarket Street, Mechanicsburg, PA 17055, or by fax to ###-###-####
We will make every effort to resolve ***’s concerns as soon as we hear from her.
Thank you for your cooperation
You may contact me at ###-###-#### with any questionsYou may also send an e-mail to [email protected].
Sincerely,
*** ***
Correspondence Specialist
Email: [email protected]

April 16,
*** *** ***
Revdex.com
NFront St
Harrisburg, PA
Re: Revdex.com Complaint ID ***
*** ***
COLUMBIA HOUSE DVD Account #***
* *** ***
*** ** ***
Dear *** ***:
I am responding to the inquiry your office forwarded for ***
On review, our records show that *** selected the credit/debit card payment method when she joined the Club. Accordingly, all shipments and charges were to be applied to ***’s *** on file
It appears that three shipments in March were charged to ***’s Club account instead of to her ***. Our records show that *** made a payment and that she has a zero balance on her Club account
The prior balance of $consisted or the shipments and charges listed below.
Date of shipment
Amount charged
03/14/
$
3/19/
$
3/7/
$
Balance
$
Please note that due to the provisions of the Video Privacy Act, we cannot disclose DVD titles in this letter. If *** would like a list of the titles shipped, she may contact me directly at ###-###-####, ext***. I would be happy to provide the titles and answer any other questions she has regarding her account
Sincerely,
*** ***
Correspondence Specialist
Email: [email protected]

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

November 7,
"">
*** *** ***
Revdex.com
NFront St
Harrisburg, PA
Re: Revdex.com Complaint ID ***
*** ***
COLUMBIA HOUSE DVD CLUB
*** * * *** ***
*** *** ** ***
Dear ***:
I am responding to the inquiry your office forwarded for ***
In order for us to locate a Club account and assist ***, we will need further information. Please have ***, provide us with account numbers, as well as any previous addresses or names that may have been on the accounts.
It would be helpful if *** would send a copy of that portion of her credit report that references COLUMBIA HOUSE DVD CLUB
*** may send the information by mail to SMarket Street, Mechanicsburg, PA 17055, or by fax to ###-###-####
We will make every effort to resolve ***’s concerns as soon as we hear from her.
Thank you for your cooperation
You may contact me at ###-###-#### with any questionsYou may also send an e-mail to ***
Sincerely,
*** ***
Correspondence Specialist
Email: [email protected]

I am responding to the inquiry your office forwarded for ***-***
Please assure ***-*** that we have closed her COLUMBIA HOUSE DVD CLUB accounts with zero balances***-*** may disregard any further communication she may receive from the Club.
We trust this resolves ***-***’s concerns
You may contact me at ###-###-#### with any questionsYou may also send an e-mail to [email protected]
Sincerely,
*** ***
Correspondence Specialist
Email: [email protected]

size="3">
June 25,
*** ***
Revdex.com
NFront St
Harrisburg, PA
Re: Revdex.com Complaint ID ***
*** ***
COLUMBIA HOUSE DVD CLUB Account #***
*** *** ***
*** *** ** ***
Dear ***:
I am responding to the inquiry your
office forwarded for ***
We have given *** full credit
for the DVD we shipped to him on October 22, Accordingly, we have
credited ***’s account in the amount of $Partial credit
($16.49) was applied on November 6, 2013, and the remaining credit ($18.39) was
applied on June 25,
We trust this resolves ***’s
concerns
You may contact me at ###-###-#### with any questionsYou may also send an e-mail [email protected]
Sincerely,
*** ***
Correspondence
Specialist
Email:
[email protected]

October 7,
class="MsoNormal">*** *** ***
Revdex.com
NFront St
Harrisburg, PA
Re: Revdex.com Complaint ID ***
*** ***
COLUMBIA HOUSE DVD CLUB
*** *** ***
*** ** ***
Dear *** ***:
I am responding to the
inquiry your office forwarded for *** ***
We have been unable to locate
an account for *** *** with the information she has provided
Please ask *** *** to
provide us with any previous addresses that may she may have used in the past
It would be most helpful to receive that part of her credit report that refers
to the account in question. *** ***
may fax the information and documentation to the fax number noted below
As soon as we receive
additional information that will enable us to locate an account for *** ***, we will research her inquiry
You may contact me at
###-###-#### with any questionsThe fax number for our office is
###-###-####You may also send an e-mail to [email protected]
Sincerely,
Kaitlynne G***
Correspondence Specialist
Email: [email protected]