Filmed Entertainment, Inc

December 3,
*** *** ***
class="MsoNormal">Revdex.com
NFront St
Harrisburg, PA
Re: Revdex.com Complaint ID # ***
*** ** ***
COLUMBIA
HOUSE DVD CLUB Account #***
*** *** ***
*** ** ***
Dear *** ***:
I am responding to the
inquiry your office forwarded for *** ***
This will confirm that we
have issued refunds totaling $to *** ***’s *** ending in ***
We trust this resolves *** ***’s concerns
You may contact me at ###-###-####
with any questionsYou may also send an e-mail to
[email protected]
Sincerely,
Brooke K***
Correspondence Specialist
Email: [email protected]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: Their reply to you is untrueThe DVD's have not shipped-the order in question is order# ***,placed 07/30. they have not cancelled my membership, and they show a balance due on my acct as shown below, taken from my acctpage today, 10/Hello, *** ***!
Account Number***
Your Account Overview provides a snapshot of your account details and recent activitySelect a link below to view or update informationAccount Balance
Your current balance is: $Pay balance
Recent Orders
Order #
Date
Ship To
Total
Status
Action
***
10/6/*** ***
$Pending
View Order | Reorder
***
8/12/*** ***
$Canceled
View Order
***
7/30/*** ***
$Pending
View Order | Reorder
Regards,
*** ***

October
28, Dear *** ***This is in response to the inquiry your office forwarded regarding *** ***.We are currently researching *** ***’s account and gathering information We will send our response as soon as possible.If you have additional
questions, please contact me at ###-###-#### or send an e-mail to [email protected] Sincerely,Brooke K

October 8, Dear *** ***:I am responding to the inquiry your office forwarded for Ms
Martin.On review, our records show that *** ***’s July 30,
order was reprocessed for shipment after we received *** ***’s request to
cancel the order. At that
time, we were
unable to cancel the order.As a courtesy, *** *** may keep the DVDs at no
charge. Please assure *** *** that we
have removed all charges associated with the order from her account. We have also canceled the DVD Club account
and closed it with a zero balance.We apologize for the delay *** *** experienced in
receiving information about her order; we trust this resolves her concerns.You may contact me at ###-###-#### with any
questionsYou may also send an e-mail to [email protected],Kaitlynne GCorrespondence Specialist

August 28,
*** *** ***
class="normalchar1">RevDex.com
N
Front St
Harrisburg,
PA
Re: Revdex.com
Complaint ID ***
*** *** ***
COLUMBIA HOUSE DVD CLUB
Account #***
*** *** *** ***
*** ** ***
Dear *** ***:
I am
responding to the inquiry your office forwarded for *** ***
Please assure *** *** that we have removed the charges totaling $from
her COLUMBIA HOUSE DVD CLUB account.
This amount includes charges for Director’s Selection shipments, as
well as late charges that were applied to the account.
This will confirm that *** ***’ DVD Club account has been closed with a zero balance
We regret that *** ***
experienced a delay in receiving her account credit; we trust this resolves her
concerns.
You may
contact me at ###-###-#### with any questionsYou may also send an
e-mail to [email protected].
Sincerely,
Kaitlynne
G***
Correspondence
Specialist
Email: [email protected]

Dear *** ***:Upon review, our records indicate that two
COLUMBIA HOUSE DVD CLUB membership accounts
were established in *** ***’s
name on May 9, The purchase commitment associated with each membership
was to buy DVDs at regular Club price within year of enrollment. When the purchase commitments were not
fulfilled within the specified time period, we added a charge of $to
each account. This amount represents the
cost of the DVDs remaining in the purchase commitment, plus shipping and
processing chargesWhen the balances remained unpaid we
placed the accounts in collections with our agencies, *** *** ***
(***) and *** *** *** *** (*** ***).We have
contacted *** and *** *** and instructed that they close their files and
cease collection efforts. *** and West
Bay assure us that they have closed the files and taken steps to remove any
adverse information from *** ***’s credit report.We have closed both DVD Club accounts
with zero balances*** *** may disregard any Club communications she may
receive. We
trust this resolves *** ***’s concernsYou
may contact me at ###-###-#### with any questionsYou may also send
an e-mail to [email protected]. Sincerely,

February 12,
class="**oNormal">
*** *** ***
Revdex.com
NFront St
Harrisburg, PA
Re: Revdex.com Complaint ID ***
*** ***
COLUMBIA HOUSE DVD CLUB Account# ***
*** *** *** **
*** *** ** ***
Dear ***:
I am responding to the inquiry your office forwarded for ***
We have closed ***’s account with a zero balance
We trust this resolves ***’s concerns
You may contact me at ###-###-#### with any questionsYou may also send an e-mail to [email protected].
Sincerely,
*** ***
Correspondence Specialist
Email: [email protected]

March 25,
Ms***
***
Revdex.com
NFront St
Harrisburg, PA
RE: Revdex.com Complaint ID ***
***
** ***
COLUMBIA
HOUSE DVD CLUB Account #***
** *** *** ***
Sangerville,
ME
Dear Ms***:
I am responding to the
inquiry your office forwarded for Ms***
Please assure Ms*** that we
have issued the following credits to her COLUMBIA HOUSE DVD CLUB account:
Invoice: ***
Date: 11/4/
Item : ***
Amount: $
Invoice: ***
Date: 2/10/
Item: Late Fee
Amount: $
Invoice: ***
Date: 3/10/
Item: Late Fee
Amount: $
Total Credit: $
Ms***’s account is closed
with a zero balanceMs*** may disregard any future communications she might
receive from the Club
We trust this resolves Ms
***’s concerns
If you have any further
questions, you may contact me by phone at ###-###-#### or you may send an
email to
***
Sincerely,
Rachel H***
Correspondence Specialist
Phone: ###-###-####
Fax: ###-###-####
Email: ***

May 14,
*** *** ***
Revdex.com
NFront St
Harrisburg, PA
Re: Revdex.com Complaint ID ***
*** ***
COLUMBIA HOUSE DVD CLUB Account #***
*** *** *** ***.
*** ** ***
Dear *** ***:
I am responding to the inquiry your office forwarded for ***
Upon review, our records indicate that a COLUMBIA HOUSE DVD CLUB account was opened in ***’s name on April 29, We shipped the enrollment package on April 29, and charged $to the Club account for the shipment
The purchase commitment associated with this membership was to buy DVDs at regular Club price within year of enrollment. When the purchase commitment was not fulfilled within the specified time period, we added a charge of $to the account. This amount represents the cost of the DVDs remaining in the purchase commitment, plus shipping and processing charges and tax
When the balance remained unpaid, we applied late charges of $each to the account, in accordance with our delinquent payment policies
We subsequently placed the $debt in collections with our agency, *** *** *** (***)
We have contacted *** and instructed that they close their file and cease collection efforts. *** assures us that they have closed the file and taken steps to remove any adverse information from ***’s credit report
We have closed this DVD Club account with a zero balance*** may disregard any Club communications she may receive
We trust this resolves ***’s concerns
You may contact me at ###-###-#### with any questionsYou may also send an e-mail to [email protected].
Sincerely,
*** ***
Correspondence Specialist
Email: [email protected]

November 5,
*** *** ***
class="MsoNormal">Revdex.com
NFront St
Harrisburg, PA
Re: Revdex.com Complaint ID ***
*** ***
COLUMBIA HOUSE
DVD CLUB Account # ***
*** *** **
*** ** ***
Dear *** ***:
I am responding to the
inquiry your office forwarded for *** ***
On review, our records show
that *** ***’s DVD Club account has now been canceled
Our records also show that
there is a shipment in process at our warehouse. Unfortunately, we are unable to cancel a
shipment once it is in process. When
*** *** receives the shipment, she may keep it with our compliments. We are processing a refund check for *** *** in the total amount of $
In addition to closing the
DVD Club account, we have also removed *** ***’s name, address and email
address from our solicitation lists*** *** may disregard any
communications she receives from the Club
We certainly regret that *** *** experienced a delay in resolving her concerns; we trust this resolution
is satisfactory
You may contact me at
###-###-#### with any questionsYou may also send an e-mail to
[email protected]
Sincerely,
Brooke K***
Correspondence Specialist
Email: [email protected]

October
1, Dear
*** ***:I am
responding to the inquiry your office forwarded for *** ***.We are processing a total
refund of $to *** ***’s ***.
We regret that *** *** has experienced a delay in receiving
her
refund.You
may contact me at ###-###-#### with any questionsYou may also send
an e-mail to [email protected],Kaitlynne GCorrespondence
SpecialistEmail: [email protected]

July 30,
face="Times New Roman">
*** *** ***
Revdex.com
NFront St
Harrisburg, PA
Re: Revdex.com Complaint ID ***
*** *** (formerly *** ***)
COLUMBIA HOUSE DVD CLUB Account #***
*** ***
*** ** ***
Dear *** ***:
I am responding to the
inquiry your office forwarded for *** ***
Please be advised that we
have also contacted *** *** directly via phone in an effort to resolve this
matter
We were able to locate
COLUMBIA HOUSE DVD CLUB account #*** under *** ***’s maiden name, *** *** As we advised *** *** in
2011, we subsequently sold this account to *** *** ***s (***)
As an accommodation, we contacted
*** in on *** ***’s behalf. ***
informed us at the time that they had closed the file and updated *** ***’s
credit report
We have contacted *** again
on *** ***’s behalf in an attempt to locate this accountIf we are able to
obtain further information from ***, we will update our response. We also suggest that *** *** contact ***
directly at:
*** *** ***s
*** *** ***
*** ** ***
***
You may contact me at
###-###-#### with any questionsYou may also send an e-mail to [email protected]
Sincerely,
Kaitlynne G***
Correspondence Specialist
Email: [email protected]

June 11, 2014>
*** *** ***
Revdex.com
NFront St
Harrisburg, PA
Re: Revdex.com Complaint ID ***
*** ***
COLUMBIA HOUSE DVD CLUB
*** ***
*** ** ***
Dear *** ***:
I am responding to the inquiry your office forwarded for ***
In order for us to locate a Club account and assist ***, we will need further information.
Please have *** provide us with a copy of the portion of her credit report that pertains to the DVD Club.
*** may send the information by mail to SMarket Street, Mechanicsburg, PA 17055, or by fax to ###-###-####
We will make every effort to resolve ***’s concerns as soon as we hear from her.
Thank you for your cooperation
You may contact me at ###-###-#### with any questionsYou may also send an e-mail to [email protected].
Sincerely,
*** ***
Correspondence Specialist
Email: [email protected]

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

March 29,
">?
Dear *** ***:Upon review, our records indicate that a
COLUMBIA HOUSE DVD CLUB membership account was opened in *** ***’s name on
April 15, We shipped the enrollment package on April 15, and charged
$to the Club account for the shipment.The purchase commitment associated with
this membership was to buy DVDs at regular Club price within year of
enrollment. When the purchase commitment
was not fulfilled within the specified time period, we added a charge of
$to the account. This amount
represents the cost of the DVDs remaining in the purchase commitment, plus
shipping and processing chargesWhen the account balance of $remained
unpaid, we placed the debt in collections with our agency, *** *** *** (***).We have
contacted *** and instructed that they close their file and cease collection
efforts. *** assures us that they have
closed the file and taken steps to remove any adverse information from *** ***’s credit report.We have closed this DVD Club account
with a zero balance*** *** may disregard any Club communications she may
receive. We
trust this resolves *** ***’s concernsYou
may contact me at ###-###-#### with any questionsYou may also send
an e-mail to [email protected]. Sincerely,

October 28,
*** *** ***
class="MsoNormal">Revdex.com
NFront St
Harrisburg, PA
Re: Revdex.com Complaint ID ***
*** ***
** *** ***
*** ** ***
Dear *** ***
I am responding to the
inquiry your office forwarded for *** ***
We are unable to locate a COLUMBIA
HOUSE DVD CLUB account for *** ***’ with the information provided
It would be helpful if *** *** would please provide us with any previous addresses or names that she may
have usedIn addition, please ask *** *** to fax a copy of that section of
her credit report to me at ###-###-####
As soon as we receive
additional information, we will undertake further research regarding *** ***’ inquiry.
You may contact me at
###-###-#### with any questionsYou may also send an e-mail to
[email protected]
Sincerely,
Brooke K***
Correspondence Specialist
Email: [email protected]

January 20,
[redacted]
">Revdex.com
NFront St
Harrisburg, PA
RE: Revdex.com Complaint ID [redacted], AKA [redacted]
COLUMBIA
HOUSE DVD CLUB Account #[redacted]
Baton Rouge, LA [redacted]
Dear [redacted]:
I am responding to the inquiry
your office forwarded for [redacted]
Please assure [redacted] that
we have issued a credit to her COLUMBIA HOUSE DVD CLUB account in the amount of
$The account now reflects a zero balance
We thank [redacted] for her
continued business and sincerely apologize for the difficulty she experienced
in resolving these concerns
As a courtesy, we would like
to offer [redacted] a complimentary DVD of her choice. [redacted] may contact me at ###-###-####
and I will be happy to place her order
If you have any additional
questions or concerns, you may reach me by phone or via email at [email protected]
Sincerely,
Rachel H[redacted]
Correspondence Specialist
Phone: ###-###-####
Email: [email protected]

November 7,
"">
**[redacted]
Revdex.com
NFront St
Harrisburg, PA
Re: Revdex.com Complaint ID [redacted]
COLUMBIA HOUSE DVD CLUB
[redacted]
[redacted]
Dear **[redacted]:
I am responding to the inquiry your office forwarded for **[redacted]
In order for us to locate a Club account and assist **[redacted], we will need further information. Please have **[redacted], provide us with account numbers, as well as any previous addresses or names that may have been on the accounts. It would be very helpful if **[redacted] could send a copy of his credit report
**[redacted] may send the information by mail to [redacted], or by fax to ###-###-####
We will make every effort to resolve **[redacted]'s concerns as soon as we hear from him.
Thank you for your cooperation
You may contact me at ###-###-#### with any questionsYou may also send an e-mail to [email protected].
Sincerely,
[redacted]
Correspondence Specialist
Email: [email protected]

June 12,
[redacted]
Revdex.com
">NFront St
Harrisburg, PA
RE: Revdex.com Complaint ID [redacted]
COLUMBIA
HOUSE DVD CLUB
[redacted]
Avondale,
AZ [redacted]
Dear [redacted]
I am responding to the inquiry
your office forwarded for [redacted]
We are in the process of
researching [redacted]'s account and will respond shortly
If you have further questions,
you may contact me by phone at ###-###-####
Sincerely,
Rachel H[redacted]
Correspondence Specialist
Phone: ###-###-####
Fax: ###-###-####

December
9,
">[redacted]
RevDex.com
NFront St
Harrisburg,
PA
Re: Revdex.com Complaint ID # [redacted]
COLUMBIA HOUSE DVD CLUB Account #[redacted]
Lincoln, VT [redacted]
Dear
[redacted]:
I
am responding to the inquiry your office forwarded for [redacted]
Please
assure [redacted] that we have removed the $balance from his DVD Club
account. The account has been closed
with a zero balance
We
regret that [redacted] experienced difficulty with his account. We take comments from our members regarding
their customer experience very seriously.
We
trust this resolves [redacted]'s concerns
You
may contact me at ###-###-#### with any questionsYou may also send an e-mail
to
[email protected]
Sincerely,
Brooke
K[redacted]
Correspondence
Specialist
Email:
[email protected]