Filmed Entertainment, Inc

April 22, 2014
**o-bidi-font-weight: bold">
 
[redacted]
Revdex.com
1337 N. Front St.
Harrisburg, PA 17102
 
 
Re: Revdex.com Complaint ID [redacted]
       [redacted]
    [redacted].      
                       [redacted]
 
Dear [redacted]:
 
I am responding to the inquiry your office forwarded for **. [redacted].
 
In order for us to locate a Club account and assist **. [redacted], we will need further information.  Please have **. [redacted], provide us with account numbers, as well as any previous addresses or names that may have been on the accounts. 
 
It would be most helpful if **. [redacted] could send us a copy of the relevant section of her credit report and/or collection notice that pertains to the Club account. 
 
**. [redacted] may send the information by mail to 1225 S. Market Street, Mechanicsburg, PA 17055, or by fax to ###-###-####.
 
We will make every effort to resolve **. [redacted]’s concerns as soon as we hear from her. 
 
Thank you for your cooperation.
 
You may contact me at ###-###-#### with any questions. You may also send an e-mail to [email protected].  
 
 
Sincerely,
[redacted]
Correspondence Specialist
Email: [email protected]
.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

January 21, 2015
[redacted]...

[redacted]
Revdex.com
1337 N. Front St.
Harrisburg, PA 17102
RE:         Revdex.com Complaint ID [redacted]
[redacted]
COLUMBIA
HOUSE DVD CLUB Account [redacted]
                [redacted]
                Montgomery, AL [redacted]
Dear [redacted]:
I am responding to the
inquiry your office forwarded for [redacted].
Please assure [redacted]
that we have issued a credit to her COLUMBIA HOUSE DVD CLUB account in the
amount of $20.15 as outlined below:
Invoice:                 [redacted]                                   ...⇄
Date:                      12-19-13                                    ...⇄
Amount:                $8.15                                     �...⇄
Late Fee:              $3.00                                     �...⇄
Invoice:                 [redacted]
Date:                      12-19-13
Amount:                $6.00
Late Fee:              $3.00
TOTAL:               $20.15
We have also sent Ms.
Pettaway a complimentary copy of the DVD she requested in her complaint.
Our records show that there
is a current balance of $37.88 on [redacted]’s DVD Club account; this balance
pertains to an invoice dated December 18, 2013 which is unrelated to her
current inquiry.
We regret [redacted]
experienced a delay in resolving her concerns; we sincerely thank her for her
continued membership.
If you have any additional
questions or concerns, you may reach me by phone at ###-###-#### or you may
email
[email protected].
Sincerely,
Rachel H[redacted]
Correspondence Specialist
Phone: ###-###-####
Email: [email protected]

Dear **. [redacted]:
 
I have reviewed the response made by COLUMBIA HOUSE DVD
CLUB/Direct Brands
in reference to complaint ID [redacted], and find that this
resolution is satisfactory to me.
 
Regards,
 
[redacted]

November 24, 2014
Dear [redacted]:I am responding to the inquiry
your office forwarded for [redacted].Please assure [redacted]
that we are processing a refund in the amount of $82.50 to his/her credit card.We hope that this resolves
[redacted]’s...

inquiry.You may contact me at
###-###-#### with any questions. You may also send an e-mail to [email protected],Brooke K

July 15,
2014
[redacted]
RevDex.com
1337 N.
Front St.
Harrisburg,
PA 17102
 
Re: Revdex.com
Complaint ID [redacted]
[redacted]
COLUMBIA HOUSE DVD CLUB
Account #[redacted]
[redacted]
[redacted]
 
Dear Ms.
Vaghari:
 
I am
responding to the inquiry your office forwarded for **. [redacted].
 
We
have credited **. [redacted]’s DVD Club account in the amount of $17.47, which
represents the charge for the DVD plus $6.00 in late charges.
 
If
**. [redacted] would still like to close his DVD Club account, he will need to
remit payment for the balance on the account ($48.20).  **. [redacted] may contact me directly at the
phone number below to arrange payment and close the account.
 
We regret that **. [redacted]
experienced in delay in receiving this account credit.
 
You may
contact me at ###-###-#### with any questions. You may also send an
e-mail to [email protected].
 
Sincerely,
[redacted]
Correspondence
Specialist
Email: [email protected]

November 18, 2014
Dear [redacted]:I am responding to the inquiry
your office forwarded for [redacted].Please be advised that we are
continuing to search for information regarding [redacted]’s inquiry.  We will get back to you as soon as we are
able to locate...

additional details.You may contact me at
###-###-#### with any questions. You may also send an e-mail [email protected],Brooke K
Correspondence Specialist

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
Hello,
 
 
I reviewed the Columbia House reply stating that my account was terminated but I have logged on and they still have my credit card info (which I can’t delete) and nothing seems to be deactivated…  I did receive my refunds, however, no email confirming termination and I will not release this complaint until I no longer hold an account with them and it's highly important that they don't have any of my credit card info...also cannot locate any option to cancel my account via online.
I have copied their customer service here - I'd like to complete these issues but absolutely will not until I feel sound with this last request...
[redacted]
###-###-####
[email protected]
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint...

ID [redacted], and find that this resolution is satisfactory to me.  I did speak with [redacted], Correspondence Specialist from direct brands this morning at 9:35am. She said she has not been able to locate this account within Columbia House and has been trying to contact the collection agency, [redacted] to resolve this. I gave her the name of the gentleman I had spoken with there, [redacted]. She said she is committed to clearing this up for me as soon as she can. Thank you for your assistance, it is greatly appreciated.
Regards,
[redacted]

January 20, 2015
[redacted]
class="MsoNormal">Revdex.com
1337 N. Front St.
Harrisburg, PA 17102
Re:          Revdex.com Complaint ID [redacted]
Buckeye,
AZ [redacted]
Dear [redacted]:
I am responding to the
inquiry your office forwarded for [redacted].
We have been unable to locate
an account for [redacted].
It would be helpful if [redacted] could provide us with an account number, any previous address that may
be on the account, a copy of the credit report with the collection agency name,
or any other information that might prove pertinent in locating the account.
[redacted] may send the
information to me directly via fax at ###-###-####.  As soon as we receive additional information,
we will take steps to locate [redacted]’s account and resolve her
inquiry. 
If you have any further
questions or concerns, you may contact me by phone at ###-###-#### or you may
email
[email protected].
Sincerely,
Rachel H[redacted]
Correspondence Specialist
Phone: ###-###-####
Fax: ###-###-####
Email: [email protected]

March 4, 2014
[redacted]
Revdex.com
1337 N. Front St.
Harrisburg, PA 17102
Re: Revdex.com Complaint ID [redacted]
[redacted]       COLUMBIA HOUSE DVD CLUB
    [redacted]
                      [redacted]
Dear **. [redacted]:
I am responding to the inquiry your office forwarded for **. [redacted].
In order for us to locate a Club account and assist **. [redacted], we will need further information.  Please have **. [redacted], provide us with account numbers, as well as any previous addresses or names that may have been on the accounts. 
**. [redacted] may send the information by mail to 1225 S. Market Street, Mechanicsburg, PA 17055, or by fax to ###-###-####.
We will make every effort to resolve **. [redacted]’s concerns as soon as we hear from her. 
Thank you for your cooperation.
You may contact me at ###-###-#### with any questions. You may also send an e-mail to [email protected].  
Sincerely,
[redacted]
Correspondence Specialist
Email: [email protected]
.

October
28, 2014
Dear
[redacted]:This
is in response to the inquiry your office forwarded for [redacted].We are currently researching [redacted]’s
account and gathering information.  We
will send our response as soon as possible.If
you have additional...

questions, please contact me at ###-###-#### or
send an e-mail to [email protected].   Sincerely,Brooke K
Correspondence
Specialist

Smith - Revdex.com rebuttal response.Revised

January 22, 2015
[redacted]
Revdex.com
class="MsoNormal">1337 N. Front St.
Harrisburg, PA 17102
Re:          Revdex.com Complaint ID [redacted]
New
Bedford, MA [redacted]
Dear [redacted]:
I am responding to the
inquiry your office forwarded for [redacted].
We have been unable to locate
an account for [redacted].
It would be helpful if [redacted] could provide us with an account number, any previous address that may
be on the account, the name of the collection agency, a copy of the section of
her credit report that summarizes the debt, or any other information that might
prove pertinent in locating the account.
[redacted] may send the
information to me directly via fax at ###-###-####.  As soon as we receive additional information,
we will take steps to locate [redacted]’s account and resolve her
inquiry. 
If you have any further
questions or concerns, you may contact me by phone at ###-###-#### or you may
email
[email protected].
Sincerely,
Rachel H[redacted]
Correspondence Specialist
Phone: ###-###-####
Fax: ###-###-####
Email: [email protected]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted] This item has since been removed from my credit reports. They did their own investigation and found there was no proof an account was issued in my name. I called the person on the email personally to let them know the reason they can't find an account is because I never had one and it's since been deleted from my reports. Thanks,[redacted]

June 11, 2014
 
[redacted]
Revdex.com
1337 N. Front St.
Harrisburg, PA17102
 
Re: Revdex.com Complaint ID [redacted]
       [redacted]
       COLUMBIA HOUSE DVD CLUB Account #[redacted]
    [redacted]      
    [redacted]
Dear [redacted]:
 
I am responding to the inquiry your office forwarded for [redacted].
    
Please advise [redacted] that we have credited his DVD Club account in full.  [redacted]’s account has been closed with a zero balance.
 
We trust this resolves [redacted]’s concerns.
 
You may contact me at ###-###-#### with any questions. You may also send an e-mail to [email protected].  
 
 
Sincerely,
[redacted]
Correspondence Specialist
Email: [email protected]

May 1, 2014
 
[redacted]
Revdex.com
1337 N. Front St.
Harrisburg, PA17102
 
Re: Revdex.com Complaint ID [redacted]
       [redacted]
       COLUMBIA HOUSE DVD CLUB Account #[redacted]
       [redacted]
       [redacted]
 
Dear [redacted]:
 
I am responding to the inquiry your office forwarded for **. [redacted].
 
 Upon review, our records indicate that a COLUMBIA HOUSE DVD CLUB account was opened in **. [redacted]’s name on October 26, 2006.
 
The purchase commitment associated with this membership was to buy 4DVDs at regular Club price within 1 year of enrollment.  When the purchase commitment was not fulfilled within the specified time period, we added a charge of $99.76 to the account.  This amount represents the cost of the 4 DVDs remaining in the purchase commitment, plus shipping and processing charges.
 
When the account balance remained unpaid, we placed the debt in collections with our agency, [redacted] ([redacted]).
 
We have contacted [redacted] and instructed that they close their file and cease collection efforts.  [redacted] assures us that they have closed the file and taken steps to remove any adverse information from **. [redacted]’s credit report.
 
We have closed this DVD Club account with a zero balance. **. [redacted] may disregard any Club communications she may receive.
 
                We trust this resolves **. [redacted]’s concerns.
 
You may contact me at ###-###-#### with any questions. You may also send an e-mail to [email protected].  
 
 
Sincerely,
[redacted]
Correspondence Specialist.
Email:  [email protected]

July 29,
2014
 
[redacted]
RevDex.com
1337 N.
Front St.
Harrisburg,
PA 17102
 
Re: Revdex.com
Complaint ID [redacted]
COLUMBIA HOUSE DVD CLUB
Account #[redacted].
[redacted]
 
Dear [redacted]:
 
I am
responding to the inquiry your office forwarded for [redacted].
 
Please
assure [redacted] that all charges have been removed from her DVD Club
account.  The account is now closed with
a zero balance.  We have also sent [redacted] the postage-paid return label she requested. 
 
We trust
this resolves [redacted]’s concerns.
 
We regret
that [redacted] encountered difficulties when she attempted to cancel her DVD
Club Account.  We appreciate [redacted]’s
comments about her customer service experience and the issues associated with using
our new chat feature. We take such comments seriously and will consider them in
improving the service we provide to our members.
 
You may
contact me at ###-###-#### with any questions. You may also send an
e-mail to [email protected].
 
Sincerely,
[redacted]
Correspondence
Specialist
Email: [email protected]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

September
17, 2014
[redacted]
class="normal">RevDex.com
1337 N.
Front St.
Harrisburg,
PA 17102
Re: Revdex.com
Complaint ID [redacted]
 [redacted]
 COLUMBIA HOUSE DVD CLUB Account # [redacted]   
 [redacted]
 [redacted] 
Dear [redacted]: 
I am
responding to the inquiry your office forwarded for [redacted].
On review, our records indicate
that a COLUMBIA HOUSE DVD CLUB account was opened in [redacted]’s name on
November 24, 2006. 
On March 27, 2008, we shipped a selection
to the address on the account [[redacted], FL [redacted]] and applied
$25.94 to the DVD Club account for the shipment.  When the balance remained unpaid, we added
three late charges, at $3.00 each, in accordance with our delinquent payment
policies.  This brought the total unpaid
balance to $34.94.
When the debt of $34.94 remained
unpaid, we placed the account in collections. We subsequently sold the account
to [redacted]).
Though we are not the creditor
of record, as a courtesy we have contacted [redacted] on [redacted]’s behalf. We have
requested that [redacted] close their file and remove any information regarding this
DVD Club account from [redacted]’s credit report. 
On September 17, 2014, we received confirmation from [redacted] that they
have taken these steps.
 
[redacted] may contact [redacted]
directly at:
 
[redacted])
[redacted]
You may
contact me at ###-###-#### with any questions. You may also send an
e-mail to [email protected].
 
Sincerely,
Kaitlynne
G[redacted]
Correspondence
Specialist
Email: [email protected]