Filmed Entertainment, Inc

June 11, 2014

class="MsoNormal"> 
[redacted]
Revdex.com
1337 N. Front St.
Harrisburg, PA 17102
 
 
Re: Revdex.com Complaint ID [redacted]
[redacted]
COLUMBIA HOUSE DVD CLUB Account# [redacted]
[redacted]
[redacted]
 
 
Dear [redacted]:
 
I am responding to the inquiry your office forwarded for **. [redacted].
 
We have confirmed that a refund of $20.00 was issued to **. [redacted]’s COLUMBIA HOUSE DVD CLUB account.  We have also waived the late charge associated with the balance.  **. [redacted]’s account has a zero balance at this time.
 
We regret that **. [redacted] experienced a delay in receiving his refund; we trust this resolves his concerns. 
 
You may contact me at ###-###-#### with any questions. You may also send an e-mail to
[email protected].
 
Sincerely,
[redacted]
Correspondence Specialist
Email: [email protected]

October 7, 2014
[redacted]
Revdex.com
class="MsoNormal">1337 N. Front St.
Harrisburg, PA 17102
Re:  Revdex.com Complaint ID [redacted]
        [redacted]
        [redacted]
        [redacted]
 
Dear [redacted]:
I am responding to the
inquiry your office forwarded for [redacted].
We have been unable to locate
an account for [redacted] with the information he has provided.
Please ask [redacted] to
provide us with any previous addresses that may he may have used in the past. It
would be most helpful to receive that part of his credit report that refers to
the account in question.  [redacted] may
fax the information and documentation to the fax number noted below.
As soon as we receive
additional information that will enable us to locate an account for [redacted], we will research his inquiry.
You may contact me at
###-###-#### with any questions. The fax number for our office is
###-###-####. You may also send an e-mail to [email protected].
Sincerely,
Kaitlynne G[redacted]
Correspondence Specialist
Email: [email protected]

November 24, 2014
Dear [redacted]:Thank you for being in touch
regarding [redacted]’s inquiry.With the assistance of the
Revdex.com, we have made every effort to resolve [redacted]’s
concerns.  In order to arrive at
resolution, we have processed a refund check for [redacted] in the amount of
$81.46; the check was sent to her [redacted] address on November 9,
2014.  We have also closed the COLUMBIA
HOUSE DVD CLUB account with a zero balance.If you have additional
questions, you may contact me at ###-###-#### or via email at [email protected],Brooke K
Correspondence Specialist

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and since they have cancelled my acct. and corrected the balance due to $0 ,this resolution is satisfactory to me. 
Regards,
[redacted]

December 2, 2014
Dear [redacted]:I am responding to the inquiry
your office forwarded for [redacted].Please assure [redacted]
that we are processing a refund check in the total amount of $25.94.  It appears that the credit card we have on
file for [redacted]...

[redacted] expired in 4/2013.In addition to closing the DVD
Club account, we have also removed [redacted]’s name, address and email
address from our solicitation lists. [redacted] may disregard any further
communications he receives from the Club.          We regret that [redacted]
experienced a delay in resolving his concerns.You may contact me at
###-###-#### with any questions. You may also send an e-mail [email protected],Brooke KCorrespondence Specialist

February 28, 2014
*** *** ***
Revdex.com
1337 N. Front St.
Harrisburg, PA17102
Re: Revdex.com Complaint ID ***
       *** ***-***
       COLUMBIA HOUSE DVD CLUB Account #***
    *** *** *** *    
    *** ** ***
      
Dear *** ***:
I am responding to the inquiry your office forwarded for **. ***-***.
We discussed **. ***-***’s concerns with her via telephone.  To resolve the matter, we have credited **. ***-***’s DVD Club account in the amount of $66.89.
**. ***–*** indicated that she was satisfied with this resolution.
You may contact me at ###-###-#### with any questions. You may also send an e-mail to [email protected].  
Sincerely,
*** ***
Correspondence Specialist
Email: [email protected]

[redacted]
*
*
[redacted]
*
RE:         Revdex.com...

Complaint ID [redacted]
*
[redacted]
I am responding to the inquiry
your office forwarded for [redacted].
 
Please assure [redacted] that
we have issued credits totaling $53.88 to his COLUMBIA HOUSE DVD CLUB account
for returned product:
 
[redacted]                 [redacted]                           [redacted]                 [redacted]                      [redacted]                           [redacted]                      [redacted]                   [redacted]                                   ...⇄ [redacted]                   [redacted]                [redacted]                                   [redacted]                [redacted]
 
We also removed three late charges
at $3.00 each, totaling $9.00.
 
The account is currently
closed with a zero balance.  [redacted]
may disregard any future communications he might receive from the Club.
 
We trust this resolves [redacted] concerns.
 
If you have further questions,
you may contact me by phone at ###-###-####.
 
 
Sincerely,
Rachel H[redacted]
Correspondence Specialist
Phone: ###-###-####
Fax: ###-###-####

June 17, 2014
 
[redacted]
Revdex.com
1337 N. Front St.
Harrisburg, PA 17102
 
 
Re: Revdex.com Complaint ID [redacted]
       [redacted]
       COLUMBIA HOUSE DVD CLUB Account ## [redacted], [redacted]
[redacted]
    [redacted]
      
Dear [redacted]:
 
I am responding to the inquiry your office forwarded for [redacted].
    
Please assure [redacted] that we have issued a credit of $51.88 to her [redacted] on file.
 
We have also closed all of the above-referenced DVD Club accounts with zero balances.
 
We regret that [redacted] experienced such a delay in receiving her refunds; we trust this resolves her concerns.
 
You may contact me at ###-###-#### with any questions. You may also send an e-mail to [email protected].  
 
 
Sincerely,
[redacted]
Correspondence Specialist
Email: [email protected]

June 19, 2015
Dear [redacted]:I am responding to the inquiry your office forwarded for [redacted].On review, our records show that a COLUMBIA HOUSE DVD CLUB account was opened in [redacted]’s name on October 30, 2005. We shipped the enrollment package of DVDs to the address listed above.The purchase commitment associated with this membership was to buy five DVDs at regular Club price within a specified period of time.When the purchase commitment was not fulfilled within the specified time period, we added a charge of $109.70 to the account which represents the cost of the five DVDs, plus shipping and processing charges and tax.Since we did not receive payment of the $109.70 balance, we placed the debt in collections. We subsequently sold the account to [redacted] ([redacted]).Though we are not the creditor on record, as a courtesy we have contacted [redacted] on [redacted]’s behalf and requested that they close their file. [redacted] has confirmed that they have closed their file and have taken steps to remove information regarding this account from [redacted]’s credit report.If [redacted] would like to contact [redacted] directly, she may do so by mail at P.O. Box [redacted], Atlanta, GA [redacted], or by phone at ###-###-####.We trust this resolves [redacted]’s concerns.If you have further questions, you may contact me by phone at ###-###-####.Sincerely,Rachel H
Correspondence Specialist

June 19, 2015Dear [redacted]:
I am responding to the inquiry your office forwarded for [redacted].
On review, our records show that a COLUMBIA HOUSE DVD CLUB account was opened in [redacted]’s name on June 25, 2008. We shipped the enrollment package of DVDs to the address listed above and charged $5.41 to the account.
When the balance remained unpaid, we added two $3.00 late charges to the account on August 8, 2008 and September 5, 2008, in accordance with our delinquent payment policies.
The purchase commitment associated with this membership was to buy five DVDs at regular Club price within a specified period of time.
When the purchase commitment was not fulfilled within the specified time period, we added a charge of $135.00 to the account which represents the cost of the five DVDs, plus shipping and processing charges and tax.
Since we did not receive payment of the $146,41 balance, we placed the debt in collections. We subsequently sold the account to [redacted], LLC.
Though we are not the creditor on record, as a courtesy we have contacted [redacted] on [redacted]’s behalf and requested that they close their file. [redacted] has confirmed that they have closed their file and have taken steps to remove information regarding this account from [redacted]'s credit report.
If [redacted] would like to contact [redacted] directly, she may do so by mail at P.O. Box [redacted], Chicago, IL [redacted], or by phone at ###-###-####.
We trust this resolves [redacted]’s concerns.
If you have further questions, you may contact me by phone at ###-###-####.
Sincerely,
Rachel H

December 3, 2014
Dear [redacted]:I am responding to the inquiry
your office forwarded for [redacted].We have been unable to locate
a COLUMBIA HOUSE DVD CLUB account with the information [redacted] has
provided.  It would be helpful if Mr.
Quinn could please...

provide us with a copy of the section of his credit report
that pertains to the DVD Club.  [redacted]
may fax it to me at ###-###-####, ATTN: Brooke K[redacted].We will address [redacted]’s
concerns once we receive this additional information.You may contact me at
###-###-#### with any questions. You may also send an e-mail [email protected],Brooke KCorrespondence Specialist

Complaint Detail
Unable to cancel account despite customer service repeatedly confirming account cancellation. I have two accounts with Columbia House (not sure how that happened) associated with one e-mail address. Each month, I used to log in to both accounts to decline the Featured...

Selection so it was not mailed. The company switched to e-mail login on their website. At that time, I contacted the company via their customer service e-mail addressed to inquire as to whether my two accounts were consolidated. I was not able to get an answer. I continued to log in to the account online to cancel Featured Selections, but they were delivered each month. I returned them to sender each time. I began contacting customer service to address the issue. I e-mailed customer service with my issue and received a form e-mail indicating that they were sorry I was experiencing website login issues and that they reset the password associated with my account. It indicated that I would receive a temporary password in a separate e-mail. No such password was ever received. I answered that I did not ask for my password to be reset and that I now had no access to my online account due to their changing my password. I exchanged many e-mails with customer service. Each time I reiterated my problem, and each time I received a form e-mail from a different person that did not answer my question or solve my issue. I began asking for my account to be cancelled. I received an e-mail indicating that my account was cancelled. I continued to receive Featured Selections in the mail. I again e-mailed requesting cancellation and again received confirmation via e-mail that the account would be cancelled. I continued to receive DVDs in the mail. I e-mailed again and this time received an e-mail indicating that I had balances on my accounts. This is not possible, as I have returned every unwanted delivery and have paid for items I've ordered at the time of check out. I indicated that I would not pay these balances and that I needed my account cancelled. I received another form email indicating that my account had been cancelled. I called customer service to ask that my accounts be cancelled. I provided the woman with both account numbers. She asked that I hold while she cancelled each account. I held for several minutes while she worked, and she then indicated that both accounts had been successfully cancelled. I continue to receive DVDs in the mail, however. I first contacted customer service in November 2013. I need my accounts cancelled.
Desired Settlement
Cancel account(s) and receive no further contact, deliveries, or e-mails from Columbia House.
Desired Settlement: Other (requires explanation)

April 8, 2015
[redacted]
Revdex.com
1337 N. Front St.
Harrisburg, PA 17102
RE:         Revdex.com Complaint ID [redacted]
[redacted]
COLUMBIA
HOUSE DVD CLUB Account #[redacted]
[redacted]
Herod,
IL [redacted]
Dear [redacted]:
Upon further review, we have
located an account in [redacted]’s name. 
Our records show that the above-referenced COLUMBIA HOUSE DVD CLUB
account was opened on January 23, 2008. We shipped the enrollment package of
DVDs to the address listed on the account ([redacted] Herod, IL [redacted])
and charged $5.00 to the account.
The purchase commitment
associated with this account was to buy 5 DVDs at regular Club price within a
specified period of time. 
When the $5.00 balance
remained unpaid, we added two $3.00 late charges to the account on March 7,
2008 and April 4, 2008, in accordance with our delinquent payment policies.
When the commitment was not
fulfilled within the specified time period, we added a charge of $109.70 to the
account which represents the cost of the 5 DVDs, plus shipping and processing
charges and tax.
Since we did not receive
payment of the $120.70 balance, we placed the debt in collections.  We subsequently sold the account to [redacted] ([redacted]).
Though we are not the
creditor on record, as a courtesy we have contacted [redacted] on [redacted]’s behalf
and requested that they close their file. [redacted] has confirmed that they have
closed their file and have taken steps to remove information regarding this
account from [redacted]’s credit report.
If [redacted] would like to
contact [redacted] directly to confirm the status of the account, she may do so at
P.O. Box [redacted] Atlanta, GA [redacted], ###-###-####.
We trust this resolves [redacted]’s concerns.
If you have any further
questions or concerns, you may contact me by phone at ###-###-#### or you may
email
[email protected].
Sincerely,
Rachel H[redacted]
Correspondence Specialist
Phone: ###-###-####
Fax: ###-###-####
Email: [email protected]

July 8, 2014

face="Times New Roman">
 
[redacted]
Revdex.com
1337 N. Front St.
Harrisburg, PA 17102
 
Re: Revdex.com Complaint ID [redacted]
COLUMBIA HOUSE DVD CLUB
Account #[redacted] 
[redacted]
 
Dear [redacted]:
 
I am responding to the
inquiry your office forwarded for **. [redacted].
 
Upon review, our records
indicate that a COLUMBIA HOUSE DVD CLUB account was opened in **. [redacted]’s
name on March 25, 2007.
 
The purchase commitment
associated with this membership was to buy 2 DVDs at regular Club price within
1 year of enrollment. When the purchase commitment was not fulfilled within the
specified time period, we added a charge of $48.88 to the account. This amount
represents the cost of the 2 DVDs remaining in the purchase commitment, plus
shipping and processing charges.
 
When the account balance was
unpaid, we placed the debt in collections with our agency, [redacted]).
 
We have contacted [redacted] and
instructed that they close their file and cease collection efforts. [redacted]
assures us that they have closed the file and taken steps to remove any adverse
information from **. [redacted]’s credit report.
 
We have closed this DVD Club
account with a zero balance. **. [redacted] may disregard any Club
communications she may receive.
 
We trust this resolves **.
[redacted]’s concerns.
 
You may contact me at
###-###-#### with any questions. You may also send an e-mail to [email protected].
 
Sincerely,
[redacted]
Correspondence Specialist.
Email: [email protected]

October 14, 2014
[redacted]...

[redacted]
Revdex.com
1337 N. Front St.
Harrisburg, PA 17102
Re:  Revdex.com Complaint ID [redacted]
       [redacted]
COLUMBIA HOUSE DVD CLUB Account #[redacted]
               [redacted]
                [redacted]
Dear [redacted]:
I am responding to the
inquiry your office forwarded for [redacted].
On review, our records show
that we received the payments [redacted] references, which were applied to his
account and outstanding DVD Club account balance. 
According to our records, the
balance of $51.88 on [redacted]’s account pertains to 2 Director’s Selections that
were shipped to him and for which we did not receive payment. 
As an accommodation, we have
removed the $51.88 charge from [redacted]’s DVD Club account.  [redacted] may disregard any further
communications he receives from the Club regarding this charge.
We trust this resolves [redacted]’s concerns.
You may contact me with any
questions at ###-###-####, ext. [redacted]. You may also send an e-mail to [email protected].
Sincerely,
Brooke K[redacted]
Correspondence Specialist
Email: [email protected]

March 19, 2014
?
              **. [redacted]
Revdex.com
1337 N. Front St.
Harrisburg, PA17102
Re: Revdex.com Complaint ID [redacted]
       [redacted]
       COLUMBIA HOUSE DVD CLUB Account #[redacted]
    [redacted] [redacted]
    [redacted]
      
Dear **. [redacted]:
I am responding to the inquiry your office forwarded for **. [redacted].
Upon review, it appears that **. [redacted]’s account was not successfully created in our customer account system.  As a result, we did not process **. [redacted]’s order.
When **. [redacted] placed his order, an authorization was placed on the credit card he used. Since the order did not process, the authorization automatically terminated.  **. [redacted]’s credit card was never actually charged for the order.
We have closed **. [redacted]’s DVD Club account and removed his name, address and email address from our solicitation lists.  **. [redacted] may disregard any further communication he receives from the Club.
We regret that **. [redacted]’s experience with the Club was unsatisfactory; we trust this resolves his concerns.
You may contact me at ###-###-#### with any questions. You may also send an e-mail to [email protected].  
Sincerely,
[redacted]
Correspondence Specialist
Email: [email protected]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because: please see explanation
below.
The ongoing situation with this scam is really outrage and
abusive, first at all, COLUMBIA HOUSE DVD CLUB, also known as Direct Brands,
started this trouble by creating a fraudulent account under my name and then
demanding payment from me, and of course, I did not pay it because I never have
bought anything from the above company.  In addition, I am not the type of person who accepts,
entertain or pay for wrong do just to get it over.  
In 2011 you recognized that I never authorized that account
and you apologized.  Why? You did not pay
your collection agency at the time the appropriate fee and closed this nonsense.   
When I contacted you in 2011 with this problem, it was your responsibility
to make the necessary arrangement with your collection agency to clear my
name.  It’s NOT of my concern that you
sold the account to [redacted]. 
Let me be clear I never engage in business with COLUMBIA HOUSE DVD CLUB or [redacted] so please stop referring as my account. 
Now, [redacted], hired [redacted], a collection
agency, and this later partly recently put a judgment on my credit report on
behalf of COLUMBIA
HOUSE DVD CLUB, and [redacted].  Furthermore, I was forced to pay $86.17 to
[redacted] to remove the derogatory item from credit report which was affecting my professional
and personal finance because of an unprecedented low FICO Score.
You should be ashamed of yourself if you are expecting me,
after all what I have been gone through with you scam, to negotiating with your
counterparts get my money back.  There is
nothing more to say or negotiate on my part just reimburse my money and close
this ordeal for good.      
Regards,
[redacted]

April 16, 2014
 
[redacted]
Revdex.com
1337 N. Front St.
Harrisburg, PA17102
 
Re: Revdex.com Complaint ID [redacted]
       [redacted]
       COLUMBIA HOUSE DVD CLUB Account# [redacted]
       [redacted]
       [redacted]
 
    Dear [redacted]:
 
I am responding to the inquiry your office forwarded for **. [redacted].
 
 Upon review, our records indicate that a bona fide COLUMBIA HOUSE DVD CLUB account was opened in **. [redacted]’ name on June 9, 2006. The purchase commitment associated with this membership was to buy 3 DVDs at regular Club price within 1 year of enrollment. 
 
When the purchase commitment was not fulfilled within the specified time period, we added a charge of $79.32 to the account.  This amount represents the cost of the 3 DVDs remaining in the purchase commitment, plus shipping and processing charges and tax.
 
When the account balance remained unpaid, we placed the debt in collections with our agency, [redacted] ([redacted]).
 
We have contacted [redacted] and instructed that they close their file and cease collection efforts.  [redacted] assures us that they have closed the file and taken steps to remove any adverse information from **. [redacted]’ credit report.
 
We have closed this DVD Club account with a zero balance. **. [redacted] may disregard any Club communications she may receive.
 
                We trust this resolves **. [redacted]’ concerns.
 
You may contact me at ###-###-#### with any questions. You may also send an e-mail to [email protected].  
 
 
Sincerely,
[redacted]
Correspondence Specialist.
Email:  [email protected]

June 23, 2014
 
[redacted]
Revdex.com
1337 N. Front St.
Harrisburg, PA17102
 
 
Re: Revdex.com Complaint ID [redacted]
       [redacted]
       COLUMBIA HOUSE DVD CLUB Account# [redacted]
    [redacted]      
    [redacted]
      
Dear [redacted]:
 
I am responding to the inquiry your office forwarded for [redacted].
    
Please assure [redacted] that we have issued a credit of $272.40 to her DVD Club account.  We have also closed the account with a zero balance.  [redacted] may disregard any further communications she may receive from the Club.
 
We regret that [redacted] experienced a delay in closing her account and obtaining a credit to her account; we trust this resolves her concerns.
 
You may contact me at ###-###-#### with any questions. You may also send an e-mail to [email protected].  
 
 
Sincerely,
[redacted]
Correspondence Specialist
Email: [email protected]