Fitness Evolution

The Member's first request to cancel was sent 9/via mailAll cancellations require a day notice to cancel, making the 9/charges due to cancelThe Member spoke to corporate office representative regarding the cancellation and was informed she must pay $to process cancellation (There were all charges within the last days) Member never came in to make payment, which is why she is receiving calls regarding the past due balance

Revdex.com: I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me if they do indeed contact me and refund the amount of $either automatically to my bank account of which the amount was deducted from or by a check mailed directly to my home address I left my home number on one previous occasion with no call back The information should be on the paperwork originally filled out If I do not receive a phone call either in person or a message on my home voice mail from the business (Fitness Evolution) within five (5) business days; I will again make a complaint with Revdex.com Thank you

Revdex.com: I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me That they will refund the $for each accountThank you

Hello,We show only [redacted] called the club on 7/30 andrequested to cancel. At that time, our staff informed her of the cancellation policy and the 30 daynotice. The Member refused to pay the last month’s dues as stated in the cancellationpolicy. If the member submits a certified letter by 8/31... to have her membership cancelled,we will waive the 30 day notice. Or, make an appointment prior to 8/31with the manager, M-F 9a-6p, to cancel in person.

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me provided: 1) This issue is removed from collections 2) No monies are due from me and I have a clear paid in full record with the company 3) My account is closed with the company and no future action will be taken with regard to this issue Regards, [redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because:Nobody is disputing the fact that there is a buyout fee nor has that ever been an issueThe issue is that Fitness Evolution says one thing and then does another and that's a proven fact with my scenario and countless others as I've read countless other similar complaintsFurthermore, we were told verbally via phone conversation at approximately 11:on 6/14/17, by manager Wes, that there are no refunds for any unused portionYes, the $is a benefit from my employer.Wes changed his tone after this complaint was filed and presumably after Fitness Evolutiom received itAs stated above, he stated that no refund would be provided in June when attempting to resolve this matter without the support of the Revdex.com and at the time of the cancellation and buyoutThen, on 7/11/17, there was no question when we presented Wes and Fitness Evolution regarding the request of refundIt was only at the point of filing this complaint with the Revdex.com that the representative and manager of this business decided and even thought to cooperate in-regards to the request of a refundIt makes me wonder how many customers has this business kept money they weren't entitled to.Furthermore, when looking at your itemization of payments/fees, there is a $returned item fee that I see Fitness Evolution has deducted from available credit which further reduced the balanceThis is inaccurate, as once again, Fitness Evolution attempted to inaccurately charge my credit card when there was still a positive balance on my account with Fitness EvolutionTo fully resolve this, the amount refunded to my employer will need to be $as the additional $fee is a result of their negligence to ensure their systems are properly billing and deducting charges from the appropriate accounts for each and every customer's membershipI'm not quite sure why there is a handwritten not on the itemization for disputing it with the credit card companyThat $charge isn't a charge that shows on my personal accountThat is a fee that Fitness Evolution isn't entitled to as they continue to incorrectly bill, even after brining this issue to their attention on June 14, If this can't be resolved through the platform of the Better Business Burea complaint, the Maryland Attorney General's Office - Consumer Protection division will be the next step in ensuring Fitness Evolution is operating in an ethical manner and not allowing themselves to profit and benefit from their own negligence Regards, [redacted]

I am rejecting this response because: I have not gotten paid yet, I am owed for six months

Hello,The collections agency has already been contacted to remove the balance by Fitness Evolution as of 2weeks ago.Since this was a paid in full membership, and cancellation was not requested within days, the member will not receive a refundThe collection issue, however, has been taken care of

Hi ***Just wanted to let you know that the refund check for [redacted] ID #was mailed on 12/

Revdex.com: I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to meThank you so much! Sorry for any inconveniene[redacted]

We do not offer day trials to members The membership agreement that was signed was for a month to month membership The only termination request we have for you is in February There will not be a refund issued

Regarding the recent response, if the member is able to provide proof of medical leave, we will be able to remove the balance from collectionsIf not, the balance is valid, as there were attempts to contact her regarding the balance on her account prior to it being sent to collections.Thank you

Hi ***, there isn't a training agreement on your membershipPlease let me know your boyfriend's name and birthday so I can take a look at his account

The collection agency has been notified about the payment made in club to settle the account We have reviewed your concerns and addressed them with club management

I am rejecting this response because: Hello,Thanks for your prompt reply, please check your Camera Recordings at the GYM I stop by every months and asked for freezing my accountI even talked to the representative at the Front Desk about the charge she said that they had a glitch on their system as some other people also complained the same.Please check your Video recording for Proof

Hi [redacted] I see from the notes in [redacted] account that member services has received your refund form and a check has been issuedWe are glad this is resolved

The member was notified by the club and warned verbally, more than once, that the motion cage is for personal training use onlyThere are plaques by the motion cage and it is roped off with a sign that says "for PT use only"The staff felt that the member was discourteous regarding the matterThe membership contract states that the Club may cancel Members membership at any time for breach of the club's rules

We do not show we ever received a request to freeze the accounts so the accounts remained active There will not be a refund issued What I'm able to do is terminate the memberships moving forward Please note if the payment is returned for any reason included but not limited to charge backs, insufficient funds, etcthe account will be referred to collections

The member has a signature on file for membership which states "ANNUAL RATE GUARANTEE FEEYou agree a non-refundable $annual rate guarantee fee will be charged to your account within approximately days from the date you joined the Club and each year thereafter on approximately the same date so long as your membership remains in effectThe purpose of the annual rate guarantee fee is to guarantee that there will be no increase in your monthly dues during the term of your membership." The rate guarantee fee (RGF) was charged in November, which was the second billing cycle for the member after the initial paymentThe member was informed both in club and on the phone what the charge was forThe member became irate and disrespectful to the staff on more than one occasionThe account was terminated for the behavior which is clearly stated in the agreement "(d) Cancellation by Club: The Club reserves the right at any time to cancel and/or suspend your membership or any of your membership privileges for (i) failure to comply with any of the Club’s Rules and Regulations, (ii) any conduct the Club determines to be improper or in any way harmful to the best interests of the Club or other members, (iii) any payment due under this Agreement is late, or (iv) any other reason not prohibited by lawTermination of your membership in such cases is effective on the date the Club mails a written notice of termination to you at your last address shown on the records of the ClubYou will remain liable for financial obligations incurred by you prior to terminationThe Club will refund any unused dues that you have already paid for the billing period in which such notification is mailed to you calculated in the same manner as stated for Regular Cancellations above" We have chosen to terminate the member's account based on his behaviorHis account was terminated as of 11/We will issue a refund of $for his account from NovemberThe member's friends accounts were terminated at their request and no final dues were chargedThe friends last day available to use the club is 12/

Hi [redacted] The cancellation notice we have on file is dated 9/12, after the charges you notedWe couldn't determine the date of the doctor's note or a medical recommendation against physical activity