Fitness Evolution

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because: At fitness evolution the membership agreement is fill out by the manager or the registry at their gym. They only ask you to initials, not on their computer but on the credit card machine after you have swipe your card. I have never received any email from fitness evolution after my registration with their. l believe they dont even know my email address. Some of the small bussiness owners are mostly out there to steal from their customers and fitness evolution is one of them. l was at fitness evolution on the 22nd of november at 3:32pm to cancel my membership with them and they refused to cancel my membership. They told me that l still owe them, after stealing from my account for five good months they still have the mind to tell me that l still owe them. l had only one month of training with them, l was not told by the  personal trainer non the manager that l have to cancel within the second month of the training. l didn't receive any copy of the contract or agreement to remind me that l have to cancal with in the second month of tne training. not even verbally by the personal trainer.  Tell me how am l supposed to know what they have on the contract. The personal trainer admited that it was her fault by not telling me that l have to cancel in the second month before her manager. During registration at fitness evolution they do not tell you anything about what is in the contract. They only tell you what the $19.99 package have and the $9.99 package dont have.
Regards,
[redacted]

We apologize if there is any confusion. At this time we don't show we received the refund form. I attached an updated form. We want to make sure we have accurate CC information to process the refund to, as the card charged was from 2/2016. Please fill out the form and return it with your Revdex.com...

response email.Thank you

Per charges on account, only one payment was made from the member from the time of sign up to termination of $14.99. All other charges returned. See attached transaction history. Note history reflects more than once member was not cooperative with different staff members. At the time of termination, there was a balance on the account that was removed, per transaction history.

To terminate all membership there is a 30 day written request that needs to be provided to terminate the membership any and all fees during that time need to be paid in order to complete the request.  We have waived the 30 day notice and not additional fees will be charged to the account.

Hi [redacted]. I will be happy to look into your account, but I will need your full name.

Hello,The member did not cancel the membership per the membership agreement or the staff's instructions. Fitness Evolution, however, will remove the member's account from collections as a courtesy. Thank you.

Account is set to cancel as of 1/15/2016. No more billing will go through for the account, as we have waived the 30 day notice and RGF as a courtesy to the member.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this is a case of bait and switch however I signed the agreement so I will settle up on the amount owed.
Regards,
[redacted]

Per [redacted]'s rebuttal "the credit card company reversed the charges twice (Nov and Dec 2016).  Fitness Evolution reversed the charges for December 2016.  Therefore there were 3 credits to offset 2 charges equaling a net loss of $146.00 to Fitness Evolution.  The credit card company received from FE $292.00 and paid to [redacted] $438.00.  When FE notified the credit card of the error the credit card company applied the $146 back onto [redacted]'s credit card statement.Fitness Evolution considers this matter closed.

I am rejecting this response because:I don't agree I owe anything for not even going. Not recommending the gym for anyone.  I wish they were more customer friendly and shouldn't treat mother's with a special needs child different.  My son couldn't go because he has Autism.  Thanks again.

Hi [redacted], we are so sorry about this. Please confirm that the phone number we need to locate is: [redacted]

11/14/2014Fitness Evolution issued a return in the amount of 158.99 to [redacted]. The billing was found to be an error that has been corrected

I am rejecting this response because: there is NO time limit on the message from the business?PS I am still NOT getting email from you???

We do not have any record of an inquiry to cancel the account. The member was notified of the balance due on the account in May and June of 2014. We do show this as a valid balance, however we are taking the $300 already paid as a settlement payment and we have notified the collections agency to...

have the remainder of the balance removed and the collections account closed out. Thank you.

The member will be contacted in the next few days for a refund of $199, to be issued.Thank you.

Hello,We have attached the refund form. Please attach the form to your Revdex.com response and we will send a check for the refund. Thank you.

Sorry for the delay on this account, we are still working the conversion.  Attached is the refund acknowledgement form that needs to be signed by the member so I can process the refund.  If she could please return it with a copy of her id, I could process the request.  If you have any further questions please let me know.

Hi [redacted]. Just wanted to let you know that the refund check for [redacted] ID #11883687 was mailed on 12/31.

We do have some advertising for our Basic membership plan at $9.99 but also offer other plans. Your agreement was for a Premium membership, discounted to $17.99. Please see attached agreement.

Hi,All of our month to month membership accounts have a $39 rate guarantee fee, which is in the agreement.  A copy of the agreement was resent to the member to review after she spoke to our staff. The rate guarantee is a valid charge.