Fitness Evolution

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because: I have nothing more to add to my initial email.  When we came in to the gym to cancel we were told that the manager was out and that their system was down and we would have to come back.  We called at that point.  This was prior to July 1.  We were then contacted via email after the 1st and told we would be charged.  I have copies of the emails in which I stated that we came in for the no contract deal and were up-sold to the more expensive plan that included classes, but were not told about the contract.  We'll have to agree to disagree on this point.  
Regards,
[redacted]

I am rejecting this response because:I refuse to pay anything to this company, I tried to cancel my contract on the 6th day from signing up. The attached is what they mailed to my home and the notes I've kept from each time I called to try and resolve the charges! That's not even counting how many times I went in person to their gym and speak to their general manager [redacted]. We signed up on 3/21/16, their contract says that we have a 5 day cancellation right, so I called them on 3/25/16 to ask if the $108.99 balance was waived off the account. That's when I spoke with [redacted] who confirmed with me that the balance would not go through due to their promotion. Then the April came around and the charges were applied!! So we went in person to talk to [redacted] who gave me their corporate phone number (that they never answer or return calls) and their "reps" e-mail (who also Never replies) and nothing was corrected. We tried to clear it numerous times in person, on the phone, and by e-mail. So no, we Do Not Owe them Anything because we tried to cancel within the allowed time and we were lied to!?!? This place is false advertising!! I didn't seek their business, they looked for mine! It is so frustrating that this place is in business of lying to consumers and no one is doing anything for the protection of the consumer!! I cancelled my five year membership with fitness 19 for this BS!! Where are the rights to the consumer? I trusted these people, I gave them my account information for god's sake, and this is what they do?!?! Lie, string customers along so that the time to cancel expires and Oh now you owe me this?!?!?

Per charges on account, only one payment was made from the member from the time of sign up to termination of $14.99. All other charges returned. See attached transaction history. Note history reflects more than once member was not cooperative with different staff members. At the time of termination, there was a balance on the account that was removed, per transaction history.

The member was notified by the club and warned verbally, more than once, that the motion cage is for personal training use only. There are plaques by the motion cage and it is roped off with a sign that says "for PT use only". The staff felt that the member was discourteous regarding the matter. The membership contract states that the Club may cancel Members membership at any time for breach of the club's rules.

To terminate all membership there is a 30 day written request that needs to be provided to terminate the membership any and all fees during that time need to be paid in order to complete the request.  We have waived the 30 day notice and not additional fees will be charged to the account.

Hi [redacted]. I will be happy to look into your account, but I will need your full name.

hi [redacted].I have attached a refund form. If you can fill it out and sign and email or mail back we can get the refund processed as soon as received.The email address and address are at the bottom of the form.Thank you.

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me as long as they honor their statement to provide me with a refund. As requested, I am attaching a copy of my current PG&E bill showing my current address. Additionally, I would like the business to provide me with the contact information of the person that can process my refund as the fitness manager at the club I went to is not helpful at all.Please respond back with the information I have requested.Thank you,[redacted]

Hi [redacted], we are so sorry about this. Please confirm that the phone number we need to locate is: [redacted]

We do have some advertising for our Basic membership plan at $9.99 but also offer other plans. Your agreement was for a Premium membership, discounted to $17.99. Please see attached agreement.

We do not have any record of an inquiry to cancel the account. The member was notified of the balance due on the account in May and June of 2014. We do show this as a valid balance, however we are taking the $300 already paid as a settlement payment and we have notified the collections agency to...

have the remainder of the balance removed and the collections account closed out. Thank you.

Hi [redacted]. Just wanted to let you know that the refund check for [redacted] ID #11883687 was mailed on 12/31.

Sorry for the delay on this account, we are still working the conversion.  Attached is the refund acknowledgement form that needs to be signed by the member so I can process the refund.  If she could please return it with a copy of her id, I could process the request.  If you have any further questions please let me know.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this is a case of bait and switch however I signed the agreement so I will settle up on the amount owed.
Regards,
[redacted]

Hi,All of our month to month membership accounts have a $39 rate guarantee fee, which is in the agreement.  A copy of the agreement was resent to the member to review after she spoke to our staff. The rate guarantee is a valid charge.

Our PT agreement does require that cancellation be done within 5 days in order to receive a refund. We are unable to issue a refund. We show that there are 6 sessions left on the account and the member is still able to use these sessions. We can work with the member to set up convenient training...

times.

HI [redacted],I apologize for any confusion. We do show that you paid a past due balance on 5/2 and cancelled your membership on 5/3 after being informed that there was a form you needed to sign in order to cancel. The 6/1 charge is valid, because there is a 30 day cancellation notice within the...

membership agreement. However, as a courtesy we have removed the balance due and closed out the membership account.

11/14/2014Fitness Evolution issued a return in the amount of 158.99 to [redacted]. The billing was found to be an error that has been corrected

I am rejecting this response because: there is NO time limit on the message from the business?PS I am still NOT getting email from you???

Hello,We have attached the refund form. Please attach the form to your Revdex.com response and we will send a check for the refund. Thank you.