Flagship Credit Acceptance LLC

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] They are working to resolve it in my eyes it's not fully resolved unless it doesn't happen again Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

As Flagship Credit Acceptance LLC values its customers, it takes each review seriously and welcomes the opportunity to assist its customers as effectively as possible While Flagship cannot respond publicly to the customer’s allegations out of respect for the customer’s privacy, Flagship has completed a thorough investigation of the customer’s concerns A written response will be sent directly to the customer today April 7, 2017, and we ask that the customer please allow sufficient time for delivery We ask the customer to contact us directly should there be any additional questions or concerns

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I have received a fair resolution and will be closing out this matterThank you Regards, [redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because:They are an absolute horrible company! They use scare tactics and threats when they don't get their way and they have not been able to provide me with an answer as to what happened with several hundred dollarsI call one day and there's no re off, call the next day it's there then the next day it's goneHundreds of dollars in late fees when it's their fault and never will to work with me to straighten this outIf I could turn back the clock I never would have financed with them and will make it my goal in life to let the world know via social media to not do business with these crooks! Regards, [redacted] **

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: I have no direct reply from the company as they stated they had done so in their reply to the Revdex.comI request the Revdex.com keep the complaint open until the written reply is received and reviewed Regards, [redacted]

We appreciate you bringing this matter to our attention As Flagship Credit Acceptance LLC values its customers, it takes each review seriously and welcomes the opportunity to assist its customers as effectively as possible While Flagship cannot respond publicly to the customer’s allegations out of respect for the customer’s privacy, Flagship has been in direct contact with the customer to obtain additional information and we believe we have answered the customers concerns We ask the customer to contact us directly should there be any additional questions or concerns

Thank you for bringing this matter to our attention Flagship Credit Acceptance LLC values our customers, takes every customer concern seriously, and welcomes the opportunity to assist our customers as effectively as possible While privacy concerns prevent us from publicly responding to the customer’s complaint, we have completed a thorough investigation of the customer’s concerns and have responded directly to the customer by mail on December 20, We respectfully request that the customer allow sufficient time for delivery and contact us directly should there be any additional questions or concerns

We appreciate you bringing this matter to our attention As Flagship Credit Acceptance LLC values its customers, it takes each review seriously and welcomes the opportunity to assist its customers as effectively as possible While Flagship cannot respond publicly to the customer’s allegations out of respect for the customer’s privacy, Flagship has completed a thorough investigation of the customer’s concerns A written response has been sent directly to the customer, March 21, and we ask that the customer please allow sufficient time for delivery We ask the customer to contact us directly should there be any additional questions or concerns

Thank you for bringing this matter to our attention Flagship Credit Acceptance LLC values our customers, takes every customer concern seriously, and welcomes the opportunity to assist our customers as effectively as possible While privacy concerns prevent us from publicly responding to the customer’s complaint, we have completed a thorough investigation of the customer’s concerns and have spoken with the customer directly to resolve the issue We respectfully request that the customer contact us directly should there be any additional questions or concerns

We appreciate you bringing this matter to our attention As Flagship Credit Acceptance LLC values its customers, it takes each review seriously and welcomes the opportunity to assist its customers as effectively as possible While Flagship cannot respond publicly to the customer’s allegations out of respect for the customer’s privacy, Flagship is in the process of completing a thorough investigation of the customer’s concerns A written response will be sent directly to the customer on May 31, and we ask that the customer please allow sufficient time for delivery We ask the customer to contact us directly should there be any additional questions or concerns

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because: every rep I spoke with at their company has stated the same and it has never been resolved Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me They sent my refund via [redacted] Overnight and I received it today, November 2, Regards, [redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meFlagship has delivered the payoff letter as I requested in my complaintI feel Revdex.com is the reason my problem was resolvedThank you very much Revdex.com Regards, [redacted]

April 6, Subject: Complaint # [redacted] To Whom It May Concern: We appreciate your bringing this matter to our attention As Flagship Credit Acceptance, LLC (“Flagship”) highly values its customers; it takes each complaint very seriously and welcomes the opportunity to assist its customers as effectively as possible In an effort to provide quality service, Flagship has completed a thorough investigation of the customer’s complaint and a written response has been sent directly to the customer Flagship asks that the customer allow sufficient time for delivery and upon receipt should there be any further questions, we ask the customer to contact us directly at the information provided in our written response Respectfully, Kelly H [redacted] Escalated Complaint Specialist

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because: We have no account any longer with Flagship Credit Acceptance, so we are not concerned with there being any privacy violationsThe rather generic response from Flagship further highlights the type of response we've been receiving over the past months, as we've respectfully asked, begged, and have had to sometimes argue for an effective and timely resolution to our requestsDespite being assured that the issue was being handled and that someone would be contacting us (first by the Supervisors SherryAann and Valerie G, and then by a supervisor within Accounts Payable), we feel we should have a specific course of action laid out by Flagship Acceptance (i.e- timeframe for resolution).This is a very simple case, with urgent ramifications given the amount of money we have been waiting to receive patiently, and the reason why the money is needed (purchase of a new home; deadline is weeks from today)We're being asked to allow for more time, which is the same response we've basically been receiving since May A supervisor should have simply escalated this issue to a supervisor in Accounts Payable, and that supervisor could simply assign an employee to this case to ensure are refund was issuedWe've done the legwork already and supplied Flagship with the checks that they wrongfully cashed, so they have the proof that they requested and need to simply rush our refund to usThey had no right to cash those checks and then make us jump through hoops to receive the monies owed to usWhy are we being inconvenienced continuously when we're the victim? Flagship gets to keep putting our issue on the backburner while we can only check the mailbox everyday to see if our refund has arrivedWe just discovered that Corporate Headquarters is located in Irving, TX last night, and are strongly considering simply driving to that location for a resolutionThis is not a satisfactory response from Flagship Regards, [redacted]

Refinanced my auto with them signed up for bill pay like I always have done in the past with all my billsCheck was mailed to Flagship Credit on 9/30/and Flagship Credit Cashed the check on 10/11/but was receiving phone calls that I was past due on my car paymentAfter speaking with reps and a supervisor telling them I had the voided check proving that flagship had deposited my check at JPMorhanChase Bank they still argued that they had no record of thisI offered to provide them with a copy of the voided check and they refused, told me there was nothing I could do and that my issue was not going to be resolved today

July 21, Subject: [redacted] To Whom It May Concern: We appreciate your bringing this matter to our attentionAs Flagship Credit Acceptance, LLC (“Flagship”) highly values its customers; it takes each complaint very seriously and welcomes the opportunity to assist its customers as effectively as possibleIn an effort to provide quality service, Flagship has completed a thorough investigation of the customer’s complaint and a written response has been sent directly to the customerFlagship asks that the customer allow sufficient time for delivery and upon receipt should there be any further questions, we ask the customer to contact us directly at the information provided in our written response Respectfully, Dominique H [redacted] Escalated Complaint Specialist

We appreciate you bringing this matter to our attentionAs Flagship Credit Acceptance LLC values its customers, it takes each review seriously and welcomes the opportunity to assist its customers as effectively as possibleWhile Flagship cannot respond publicly to the customer’s allegations out of respect for the customer’s privacy, Flagship has completed a thorough investigation of the customer’s concerns Our management team has addressed the customer's concerns and have come to a resolution with the customer We ask the customer to contact us directly should there be any additional questions or concerns

Thank you for bringing this matter to our attention Flagship Credit Acceptance LLC values our customers, takes every customer concern seriously, and welcomes the opportunity to assist our customers as effectively as possible While privacy concerns prevent us from publicly responding to the customer’s complaint, we have completed a thorough investigation of the customer’s concerns and have responded directly to the customer via USPS Certified Mail sent on October 23, We respectfully request that the customer contact us directly should there be any additional questions or concerns

Thank you for bringing this matter to our attention Flagship Credit Acceptance LLC values our customers, takes every customer concern seriously, and welcomes the opportunity to assist our customers as effectively as possible While privacy concerns prevent us from publicly responding to the customer’s complaint, we have completed a thorough investigation of the customer’s concerns and have responded directly to the customer by mail sent on September 21, We respectfully request that the customer contact us directly should there be any additional questions or concerns