Flagship Credit Acceptance LLC

We appreciate your bringing this matter to our attention. As Flagship Credit Acceptance, LLC (“Flagship”) highly values its customers; it takes each complaint very seriously and welcomes the opportunity to assist its customers as effectively as possible. In an effort to provide quality
service, Flagship is in the process of completing a thorough investigation of the customer’s complaint and a written response will be sent directly to the customer. Flagship asks that the customer allow sufficient time for delivery and upon receipt should there be any further questions, we ask the customer to contact us directly at the information provided in our written response

We appreciate your bringing this matter to our
attention. As Flagship Credit Acceptance, LLC (“Flagship”) highly values
its customers; it takes each complaint very seriously and welcomes the
opportunity to assist its customers as effectively as possible. In
an
effort to provide quality service, Flagship has completed a thorough
investigation of the customer’s complaint and a written response has been sent
directly to the customer. Flagship asks that the customer allow
sufficient time for delivery and upon receipt should there be any further
questions, we ask the customer to contact us directly at the information
provided in our written response

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
As of 09/03/*** *** *** paid Flagship the outstanding balance on the car I treated in
There by settling mater which was causing Flagship calling me constantly for their pay off!
As far as I'm concerned the matter was settled! Thank you so much!

February 26,
Subject:
Complaint ID ***
To Whom It May Concern:
We appreciate your bringing this matter to our
attention. As Flagship Credit Acceptance, LLC (“Flagship”) highly values
its customers; it takes each complaint very seriously and welcomes the
opportunity to assist its customers as effectively as possible. In an
effort to provide quality service, Flagship has completed a thorough
investigation of the customer’s complaint and a written response has been sent
directly to the customer. Flagship asks that the customer allow
sufficient time for delivery and upon receipt should there be any further
questions, we ask the customer to contact us directly at the information
provided in our written response.
Respectfully,
Kelly H***
Escalated Complaint Specialist

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered].
Complaint: ***I am rejecting the response because their investigation is nothing more then a someone calling me to ask about the complaint and then turning around to ask for the past payment in the same breathIts hard to believe that we are having this much trouble getting them to resend any of these notices, no one has apologize for the bullying type scare tactics and their "investigation" needs to include some customer service soft skills because as of now, they just made it worst, as we wanted is time to get mattered paid without being bullying and rush into something that was dropped into our lapI'm tired of being asked "can we afford this?"We are human with rights to go through difficult times personally and we are just trying to adjust to this *** car paymentIt would be nice if they could break it down over time or give us real options because we are tryingNot only did we not receive any bill statement, we didn't receive any past statements; the only statement we got was for end of October 26th saying we were days past due and they already billed us for November on top of that coming to a total They also stated that this was need asap because we are days past dueHow do we know we days due without a billing statement

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

We appreciate you bringing this matter to our attentionAs Flagship Credit Acceptance LLC values its customers, it takes each review seriously and welcomes the opportunity to assist its customers as effectively as possibleWhile Flagship cannot respond publicly to the customer’s allegations out of
respect for the customer’s privacy, Flagship has completed a thorough investigation of the customer’s concernsWe have made multiple attempts to contact the customer by telephone to advise the investigation resultsA written response will be sent directly to the customer, and we ask that the customer please allow sufficient time for deliveryWe ask the customer to contact us directly should there be any additional questions or concerns

We appreciate you bringing this matter to our attention As Flagship Credit Acceptance LLC values its customers, it takes each review seriously and welcomes the opportunity to assist its customers as effectively as possible While Flagship cannot respond publicly to the customer’s allegations out of respect for the customer’s privacy, Flagship has been in direct contact with the customer to obtain additional information and is in the process of completing a thorough investigation of the customer’s concerns. We ask the customer to contact us directly should there be any additional questions or concerns

Thank you for bringing this matter to our attention We at Flagship Credit Acceptance LLC value our customers; take every concern expressed by our customers seriously, and welcome the opportunity to assist our customers as effectively as possible While we do respond publicly to the
customer’s allegations out of respect for the customer’s privacy, we have completed a thorough investigation of the customer’s concerns and have responded directly to the customer. We respectfully request that the customer contact us directly should there be any additional questions or concerns. Please advise to the closure of this request

May 20,
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Subject:
Complaint # ***
To Whom It May Concern:
We appreciate your bringing this matter to our
attention. As Flagship Credit Acceptance, LLC (“Flagship”) highly values
its customers; it takes each complaint very seriously and welcomes the
opportunity to assist its customers as effectively as possible. In an
effort to provide quality service, Flagship has completed a thorough
investigation of the customer’s complaint and a written response has been sent
directly to the customer. Flagship asks that the customer allow
sufficient time for delivery and upon receipt should there be any further
questions, we ask the customer to contact us directly at the information
provided in our written response.
Respectfully,
Kelly H***
Escalated Complaint Specialist

We appreciate you bringing this matter to our attention As Flagship Credit Acceptance LLC values its customers, it takes each review seriously and welcomes the opportunity to assist its customers as effectively as possible While Flagship cannot respond publicly to the customer’s
allegations out of respect for the customer’s privacy, Flagship is in the process of completing a thorough investigation of the customer’s concerns A written response will be sent directly to the customer no later than March 27, 2017, and we ask that the customer please allow sufficient time for delivery. We ask the customer to contact us directly should there be any additional questions or concerns

To Whom It May
Concern:We appreciate your bringing this matter
to our attention. As Flagship Credit Acceptance, LLC
(“Flagship”) highly values its customers; it takes each complaint
very seriously and welcomes the opportunity to assist its customers
as effectively as
possible. In an effort to provide quality
service, Flagship has completed a thorough investigation of the
customer’s complaint and a written response has been sent directly
to the customer. Flagship asks that the customer allow
sufficient time for delivery and upon receipt should there be any
further questions, we ask the customer to contact us directly at the
information provided in our written response. Respectfully,Dominique H***Escalated Complaint
Specialist

August 21,
Subject: ***
To Whom It May Concern:
We appreciate your bringing this matter to our attentionAs Flagship Credit Acceptance, LLC (“Flagship”) highly values its customers; it takes each complaint very seriously and welcomes the opportunity to assist its
customers as effectively as possibleIn an effort to provide quality service, Flagship has completed a thorough investigation of the customer’s complaint and a written response has been sent directly to the customerFlagship asks that the customer allow sufficient time for delivery and upon receipt should there be any further questions, we ask the customer to contact us directly at the information provided in our written response
Respectfully,
Dominique H***
Escalated Complaint Specialist

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: I have never revieved anything from Flagship and I have talked to other customers that has had the same problemThey were told that the company would look into it and nothing has ever been doneI do not want this to be swept under the rug this timeSomething needs to be done so that they do not keep doing this to other people
Regards,
*** ***

We appreciate you bringing this matter to our attention As Flagship Credit Acceptance LLC values its customers, it takes each review seriously and welcomes the opportunity to assist its customers as effectively as possible While Flagship cannot respond publicly to the customer’s
allegations out of respect for the customer’s privacy, Flagship has been in direct contact with the customer and has discussed the options available to resolve the customer's concern. We ask the customer to contact us directly should there be any additional questions or concerns

We appreciate you bringing this matter to our attention As Flagship Credit Acceptance LLC values its customer, it takes each review seriously and welcomes the opportunity to assist its customers as effectively as possible While Flagship cannot respond publicly to the customer's
allegations out of respect for the customer's privacy, Flagship has has completed a thorough investigation of the customer's concerns Flagship has been in direct contact with the customer and have resolved the customer's concerns We ask the customer to contact us directly should there be any additional questions or concerns

Thank you for bringing this matter to our attention. Flagship Credit Acceptance LLC values our customers, takes every customer concern seriously, and welcomes the opportunity to assist our customers as effectively as possible. While privacy concerns prevent us from publicly
responding to the customer’s complaint, we have completed a thorough investigation of the customer’s concerns and have responded directly to the customer by phone. We respectfully request that the customer contact us directly should there be any additional questions or concerns

June 4,
Subject:
Complaint # ***
To Whom It May Concern:
We appreciate your bringing this matter to our
attention. As Flagship Credit Acceptance, LLC (“Flagship”) highly values
its customers; it takes each complaint very seriously and welcomes the
opportunity to assist its customers as effectively as possible. In an
effort to provide quality service, Flagship has completed a thorough
investigation of the customer’s complaint and a written response has been sent
directly to the customer. Flagship asks that the customer allow
sufficient time for delivery and upon receipt should there be any further
questions, we ask the customer to contact us directly at the information
provided in our written response.
Respectfully,
Kelly H***
Escalated Complaint Specialist

We appreciate you bringing this matter to our attention As Flagship Credit Acceptance LLC values its customers, it takes each review seriously and welcomes the opportunity to assist its customers as effectively as possible While Flagship cannot respond publicly to the customer’s
allegations out of respect for the customer’s privacy, Flagship has been in direct contact with the customer to obtain additional information and the customer’s concerns has been resolved. We ask the customer to contact us directly should there be any additional questions or concerns

We appreciate you bringing this matter to our attention As Flagship Credit Acceptance LLC values its customers, it takes each review seriously and welcomes the opportunity to assist its customers as effectively as possible While Flagship cannot respond publicly to the customer’s
allegations out of respect for the customer’s privacy, the customer has been in contact daily with Flagship and has requested no correspondence by telephone. Flagship will respond to the customer's concern via mail. We ask the customer to contact us directly should there be any additional questions or concerns