Flagship Credit Acceptance LLC

Purchased a vehicle,traded it flagship recieved payment in full,I have Calle numerous for a payoff letter so that I could recieve a refund for the warenty,but they have failed to send it,funny how you get calls if your late on a payment,but they take there sweet time to even send you a simple letter the your in titled too.bad business I will never use them again,so beware

We appreciate your bringing this matter to our attentionAs Flagship Credit Acceptance, LLC (“Flagship”) highly values its customers; it takes each complaint very seriously and welcomes the opportunity to assist its customers as effectively as possibleIn an effort to provide quality service, Flagship is in the process of completing a thorough investigation of the customer’s complaint and a written response will be sent directly to the customerFlagship asks that the customer allow sufficient time for delivery and upon receipt should there be any further questions, we ask the customer to contact us directly at the information provided in our written response

Re-Financed my car thru them back in JuneI sold the car a month later, and am due a GAP insurance refundI was told there was an issue with the state, but it was resolvedThat was a Month ago, and still no check????Send me my GAP refund!!!!

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because:I am purchasing a home and this is not going to be toleratedIt is preventing me from approval for a mortgageYou will need to reach out to me via phone to discuss Regards, [redacted] ***

We appreciate your bringing this additional information to our attentionFlagship Credit Acceptance LLC (“Flagship”) has been in direct contact with the customer and is working with the customer to resolve the complaintFlagship has sent the customer a written response and is in the process of providing the customer another written response with the additional information requestedShould there be any further questions, we ask the customer to contact us directly at the information provided in our response

Revdex.com:Dominique called me the same day that I filled the complaint and apologized for the experience I had trying to get this doneI usually don't have any contact with this company other than paying my billShe called and said the extension had been put through and everything was taken care of She also let me know that they are going to look into why I was huon/dropped so many times in a row when trying to get something doneI do appreciate the effort that was put forth in trying to make this right Regards, [redacted]

May 18, Subject: Complaint # [redacted] To Whom It May Concern: We appreciate your bringing this matter to our attention As Flagship Credit Acceptance, LLC (“Flagship”) highly values its customers; it takes each complaint very seriously and welcomes the opportunity to assist its customers as effectively as possible In an effort to provide quality service, Flagship has completed a thorough investigation of the customer’s complaint and a written response has been sent directly to the customer Flagship asks that the customer allow sufficient time for delivery and upon receipt should there be any further questions, we ask the customer to contact us directly at the information provided in our written response Respectfully, Kelly H [redacted] Escalated Complaint Specialist

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I WOULD LIKE TO ASK FLAGSHIP ACCEPTANCE TO CONSIDER PUTTING TO CAR NOTE PAYMENT AT THE END OF MY CONTRACT, II HAVE BEEN OFF WORK FOR SEVERAL MONTHS, I RECEIVED VERY LITTLE PAY WHEN II WAS OFF, ALL MY BILLS ARE NOW BEHIND, I AM RELEASED BY MY DOCTOR TO GO BACK TO WORK ONLY PART TIME, II HAVE MADE TWO CAR NOTE PAYMENTS SINCE I HAVE BEEN BACK TO WORK PART TIME, CAN FLAGSHIP PLEASE, PLEASE PUT TWO OR THREE CAR NOTE PAYMENTS AT THE END OF MY CONTRACT WITH FLAGSHIP PLEASE, Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

We appreciate you bringing this matter to our attention As Flagship Credit Acceptance LLC values its customers, it takes each review seriously and welcomes the opportunity to assist its customers as effectively as possible While Flagship cannot respond publicly to the customer’s allegations out of respect for the customer’s privacy, Flagship is in the process of completing a thorough investigation of the customer’s concerns A written response will be sent directly to the customer, and we ask that the customer please allow sufficient time for delivery We ask the customer to contact us directly should there be any additional questions or concerns

We appreciate you bringing this matter to our attention As Flagship Credit Acceptance LLC values its customers, it takes each review seriously and welcomes the opportunity to assist its customers as effectively as possible While Flagship cannot respond publicly to the customer’s allegations out of respect for the customer’s privacy, Flagship has been in direct contact with the customer to obtain additional information and give additional information We ask the customer to contact us directly should there be any additional questions or concerns

We appreciate your bringing this matter to our attention. As Flagship Credit Acceptance, LLC (“Flagship”) highly values its customers; it takes each complaint very seriously and... welcomes the opportunity to assist its customers as effectively as possible. In an effort to provide quality service, Flagship has completed a thorough investigation of the customer’s complaint and a written response has been sent directly to the customer. Flagship asks that the customer allow sufficient time for delivery and upon receipt should there be any further questions, we ask the customer to contact us directly at the information provided in our written response.

We appreciate you bringing this matter to our attention As Flagship Credit Acceptance LLC values its customers, it takes each review seriously and welcomes the opportunity to assist its customers as effectively as possible While Flagship cannot respond publicly to the customer’s allegations out of respect for the customer’s privacy, we completed a thorough investigation of the customer’s concerns and responded directly to the customer on August 11, We ask the customer to contact us directly should there be any additional questions or concerns Tell us why here

I received a call from Flagship after stating to them I made this complaint As long as all goes well, I consider this resolved.A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because: The issue hasn't been resolved on 2/22/a representative by the name of Tina called me at 10:16am stating that she was going to pull the calls I had made and also said she was going to have the extension form faxed to me immediately so that I can get it back to her so that it wouldn't affect my creditI called back on 2/22/spoke to a customer service rep named Cedric who stated that I was told incorrect information by her and that it takes at least hours before they fax itOn 2/23/I called at 9:30am and spoke to a representative name Leslie and I told her that I still haven't received the fax, she stated that she would send Tina an email asking her to call me about it, I never received a call from TinaSo I called at 2:57pm on 2/23/and spoke to Jean about not receiving the fax or phone call from Tina she said she would have a manager call me, which I never received a callOn 2/24/I called at 9:09am and spoke to Kim about still not receiving the fax or returned phone call, she said she would also email Tina and her supervisor about itAt 9:39am I received a call on my voicemail from Jonathan T [redacted] (###-###-####) saying he was from the Escalation Dept so I returned his call at 11:26am to let him know that I finally received the fax and he asked that I fax it asap then call himOn 2/24/at 3:08pm I called Jonathan T [redacted] about faxing the extension form but never received a response from him to let me know that he got itI called Jonathan T [redacted] on 2/27/at 8:37am on 2/27/at 8:37am, on 2/28/at 7:23am I left voicemail messages for him but never received a returned phone callOn 2/28/at I called at 7:24am and first spoke to Tonya who stated that no one had approved the extension formShe put a supervisor name Larry on the phone who stated the same thingI told him that on 2/21/I spoke to a manager name Carrie Smith who said the extension was approvedHe said he would make sure that Carrie called after 1pm on 2/28/Also Larry stated that there isn't a Escalation Dept I then told him that I have a voicemail on my phone from Jonathan T [redacted] stating he was from that DepartmentAt 3:43pm I called Larry back to let him know that Carrie never called me back and stated that he would find out why and the status of the extensionSo as you can see it hasn't been resolved this is the same issue I have had with Flagship since 2/8/ Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me This company is great on how they handled this situation very good customer serviceRegards, [redacted]

We appreciate your bringing this matter to our attention As Flagship Credit Acceptance LLC values its customers, it takes each review seriously and welcomes the opportunity to assist its customers as effectively as possible While Flagship cannot respond publicly to the customer's allegations out of respect for the customer's privacy, Flagship has been in direct contact with the customer to obtain additional information and is in the process of completing a thorough investigation of the customer's concerns We ask the customer to contact us directly should there be any additional questions or concerns

The original contract was with [redacted] so when the company went bankrupt and out of business, Flagship taking over this company's debt doesn't validate a contract between them and me. Therefore, I'm not liable for any debt to Flagship.

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Regards, [redacted]