Flagship Credit Acceptance LLC

We appreciate you bringing this matter to our attention. As Flagship Credit Acceptance LLC values its customers, it takes each review seriously and welcomes the opportunity to assist its customers as effectively as possible. While Flagship cannot respond publicly to the customer’s... allegations out of respect for the customer’s privacy, Flagship has completed a thorough investigation of the customer’s concerns. A written response will be sent directly to the customer, today April 21, 2014 and we ask that the customer please allow sufficient time for delivery. We ask the customer to contact us directly should there be any additional questions or concerns.

Thank you for bringing this matter to our attention Flagship Credit Acceptance LLC values our customers, takes every customer concern seriously, and welcomes the opportunity to assist our customers as effectively as possible While privacy concerns prevent us from publicly responding to the customer’s complaint, we have addressed the customer’s concerns directly with the customer by phone on November 7, We respectfully request that the customer contact us directly should there be any additional questions or concerns

Worst finance company ever they will not work with you or help you I owe like of it is late fees due to having to bury my grandmother I tried to trade the vehicle in and I was offered since they say the car is worth due to the accident so I called flagship to see if they would wave that late fees and settle with the so they could just close out the account and the new dealership could get title they turned us down and said they will never work with me on this matter I hate that they bought the loan from the first finance company I'm on a fixed income and they would never work with me I had to pay every month plus the charge for the past years

We appreciate you bringing this matter to our attention As Flagship Credit Acceptance LLC values its customers, it takes each review seriously and welcomes the opportunity to assist its customers as effectively as possible While Flagship cannot respond publicly to the customer’s allegations out of respect for the customer’s privacy, Flagship has been in direct contact with the customer to obtain additional information and is in the process of completing a thorough investigation of the customer’s concerns We ask the customer to contact us directly should there be any additional questions or concerns

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: I prefer that flagship acceptance send me a written letter to my home address please, I prefer to communicate with flagship acceptance to avoid any futher misunderstandings, all future communication be in writing only not by email, I request all future communication be in letter form mailed to my home address please do not communication with me by telephone, only communicate n the form of a letter, because of the misunderstandings that have occurred, I reiterate I prefer all communication to be in the form of a letter I will reject emails from flagship acceptance Regards, [redacted]

We appreciate you bringing this matter to our attention As Flagship Credit Acceptance LLC values its customers, it takes each review seriously and welcomes the opportunity to assist its customers as effectively as possible While Flagship cannot respond publicly to the customer’s allegations out of respect for the customer’s privacy, Flagship has completed a thorough investigation of the customer’s concerns A written response was sent directly to the customer on December 20, 2016, and we ask that the customer please allow sufficient time for delivery We ask the customer to contact us directly should there be any additional questions or concerns

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: There was nothing done to help me with my dispute
Regards,
*** ***

We appreciate you bringing this matter to our attention As Flagship Credit Acceptance LLC values its customers, it takes each review seriously and welcomes the opportunity to assist its customers as effectively as possible While Flagship cannot respond publicly to the customer’s
allegations out of respect for the customer’s privacy, Flagship is in the process of completing a thorough investigation of the customer’s concerns A written response will be sent directly to the customer no later than March 2, 2017, and we ask that the customer please allow sufficient time for delivery. We ask the customer to contact us directly should there be any additional questions or concerns

This company is a fraud do not get involved with them, high interest rateThey conned me by stating they would help me with my car payment due to a tow for ticketsbut they kept my car they flat out lied When I ask for a copy of their company policy after realizing they lied and they transferred me to the rudest supervisor in the collections department who refused to disclose the written policy Very suspicious behavior asking for cash payment of large some, refused any other for, of payment Stay away from these people

As Flagship Credit Acceptance LLC values its customers, it takes each review seriously and welcomes the opportunity to assist its customers as effectively as possible While Flagship cannot respond publicly to the customer’s allegations out of respect for the customer’s privacy, Flagship is in the process of completing a thorough investigation of the customer’s concerns A written response will be sent directly to the customer, and we ask that the customer please allow sufficient time for delivery. We ask the customer to contact us directly should there be any additional questions or concerns

I sumitted payment a week prior and still received calls for collection of paymentWhen I called to see what was going on I was hung up on when I asked for a managerWhen I called back again was told none were available and hung up on againNo one can give me a straight answer where my payment has wentVery unprofessional and very uncaring to try and resolve the issue

April 28,
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Subject:
Complaint #***
To Whom It May Concern:
We appreciate your bringing this matter to our
attention. As Flagship Credit Acceptance, LLC (“Flagship”) highly values
its customers; it takes each complaint very seriously and welcomes the
opportunity to assist its customers as effectively as possible. In an
effort to provide quality service, Flagship has completed a thorough
investigation of the customer’s complaint and a written response has been sent
directly to the customer. Flagship asks that the customer allow
sufficient time for delivery and upon receipt should there be any further
questions, we ask the customer to contact us directly at the information
provided in our written response.
Respectfully,
Kelly H***
Escalated Complaint Specialist

We appreciate you bringing this matter to our attention As Flagship Credit Acceptance LLC values its customers, it takes each review seriously and welcomes the opportunity to assist its customers as effectively as possible While Flagship cannot respond publicly to the customer’s
allegations out of respect for the customer’s privacy, Flagship has been in direct contact with the customer to obtain additional information and has completed a thorough investigation of the customer’s concerns and we have confirmation that the situation was rectified on May 2, 2017. We ask the customer to contact us directly should there be any additional questions or concerns

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
Confirmation notwithstanding I have yet to receive any refundIf issued on the 25th I would think I would have received it already
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Thank you for bringing this matter to our attention. Flagship Credit Acceptance LLC values our customers, takes every customer concern seriously, and welcomes the opportunity to assist our customers as effectively as possible. While privacy concerns prevent us from publicly
responding to the customer’s complaint, we have completed a thorough investigation of the customer’s concerns and discussed the matter directly with the customer on December 18, 2017. We respectfully request that the customer contact us directly should there be any additional questions or concerns

Per the letter from flagship, I was not satisfied with their responseI still maintain that my account has not been explained to my satisfactionAdditionally, I made a payment on 11-01-using the incorrect banking informationWhen I discovered my error I contacted Flagship by telephone and corrected my account informationI was told it would not be an issue, but was then charged $in interest for my errorOn two separate times my entire payment was applied to interest due to their calculations. The did detail how they calculated the interest, but it did not explain the vast differences in interest when the days between payments dates were identicalI would like a more detailed printout of all interest chargedIn addition I would like a readjustment to my account to reflect my payments made

We appreciate you bringing this matter to our attention As Flagship Credit Acceptance LLC values its customers, it takes each review seriously and welcomes the opportunity to assist its customers as effectively as possible While Flagship cannot respond publicly to the customer’s
allegations out of respect for the customer’s privacy, Flagship has been in direct contact with the customer to obtain additional information and has completed a thorough investigation of the customer’s concerns. A letter will be sent to the customer directly no later than April 3, 2017. We ask the customer to contact us directly should there be any additional questions or concerns

We appreciate your bringing this matter to our attention. As Flagship Credit Acceptance, LLC (“Flagship”) highly values its customers, it takes each complaint very seriously and welcomes the opportunity to assist its
customers as effectively as possible. In an effort to provide quality service, Flagship has completed a thorough investigation of the customer’s complaint and a written response has been sent directly to the customer. Flagship asks that the customer allow sufficient time for delivery and upon receipt should there be any further questions, we ask the customer to contact us directly at the information provided in our written response

We appreciate you bringing this matter to our attention As Flagship Credit Acceptance LLC values its customers, it takes each review seriously and welcomes the opportunity to assist its customers as effectively as possible While Flagship cannot respond publicly to the customer’s
allegations out of respect for the customer’s privacy, Flagship has been in direct contact with the customer to obtain additional information and is in the process of completing a thorough investigation of the customer’s concernsA written response will be sent directly to the customer, and we ask that the customer please allow sufficient time for delivery. We ask the customer to contact us directly should there be any additional questions or concerns