Flagship Credit Acceptance LLC

March 17,
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Subject:
Complaint ID ***
To Whom It May Concern:
We appreciate your bringing this matter to our
attention. As Flagship Credit Acceptance, LLC (“Flagship”) highly values
its customers; it takes each complaint very seriously and welcomes the
opportunity to assist its customers as effectively as possible. In an
effort to provide quality service, Flagship has completed a thorough
investigation of the customer’s complaint and a written response has been sent
directly to the customer. Flagship asks that the customer allow
sufficient time for delivery and upon receipt should there be any further
questions, we ask the customer to contact us directly at the information
provided in our written response.
Respectfully,
Kelly H***
Escalated Complaint Specialist

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because: This is a customer service complaintThis rude person that works for you has called me again since the complaintI am asking that my account is handled by another rep immediately
Regards,
*** ***

We appreciate your bringing this additional information to our attentionAs stated in our previous response to the customer’s rejection, Flagship Credit Acceptance LLC (“Flagship”) has been completing a thorough investigation of the additional information provided by the customerAs of August 28, 2015, Flagship has completed the investigation and has confirmed that the customer’s information for both accounts has been updatedA written response will be sent directly to the customerFlagship asks that the customer allow sufficient time for delivery and to contact us directly should there be any further questions

May 18,
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Subject:
Complaint # [redacted]
To Whom It May Concern:
We appreciate your bringing this matter to our
attention. As Flagship Credit Acceptance, LLC ("Flagship") highly values
its customers; it takes each complaint very seriously and welcomes the
opportunity to assist its customers as effectively as possible. In an
effort to provide quality service, Flagship has completed a thorough
investigation of the customer's complaint and a written response has been sent
directly to the customer. Flagship asks that the customer allow
sufficient time for delivery and upon receipt should there be any further
questions, we ask the customer to contact us directly at the information
provided in our written response.
Respectfully,
Kelly H[redacted]
Escalated Complaint Specialist

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because:I am purchasing a home and this is not going to be tolerated. It is preventing me from approval for a mortgage. You will need to reach out to me via phone to discuss. 
Regards,
[redacted]

We appreciate your bringing the customer's additional concerns to our attention. Flagship Credit Acceptance LLC ("Flagship") takes each complaint very seriously and on January 20, 2016, Flagship sent a written response directly to the customer asking him to contact us so we can obtain a better understanding of the customer's concerns and resolve the issue.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  This company is great on how they handled this situation very good customer serviceRegards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  i WOULD LIKE TO ASK FLAGSHIP ACCEPTANCE TO CONSIDER PUTTING TO CAR NOTE PAYMENT AT THE END OF MY CONTRACT, II HAVE BEEN OFF WORK FOR SEVERAL MONTHS, I RECEIVED VERY LITTLE PAY WHEN II WAS OFF, ALL MY BILLS ARE NOW BEHIND, I AM RELEASED BY MY DOCTOR TO GO BACK TO WORK ONLY PART TIME, II HAVE MADE TWO CAR NOTE PAYMENTS SINCE I HAVE BEEN BACK TO WORK PART TIME, CAN FLAGSHIP PLEASE, PLEASE PUT TWO OR THREE CAR NOTE PAYMENTS AT THE END OF MY CONTRACT WITH FLAGSHIP PLEASE, 
Regards,
[redacted]

We appreciate you bringing this matter to our attention.  As Flagship Credit Acceptance LLC values its customers, it takes each review seriously and welcomes the opportunity to assist its customers as effectively as possible.  While Flagship cannot respond publicly to the customer’s allegations out of respect for the customer’s privacy, Flagship is in the process of completing a thorough investigation of the customer’s concerns.  A written response will be sent directly to the customer, and we ask that the customer please allow sufficient time for delivery.  We ask the customer to contact us directly should there be any additional questions or concerns.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because: My late fee still has not been allocated properly a month later.  I will accept the response once my matter has been corrected per my request. 
Regards,
[redacted]

June 9,...

2015
                                        ...⇄ Subject:
Complaint [redacted]
 
To Whom It May Concern:
 
We appreciate your bringing this matter to our
attention.  As Flagship Credit Acceptance, LLC (“Flagship”) highly values
its customers; it takes each complaint very seriously and welcomes the
opportunity to assist its customers as effectively as possible.  In an
effort to provide quality service, Flagship has completed a thorough
investigation of the customer’s complaint and a written response has been sent
directly to the customer.  Flagship asks that the customer allow
sufficient time for delivery and upon receipt should there be any further
questions, we ask the customer to contact us directly at the information
provided in our written response. 
 
Respectfully,
 
Dominique H[redacted]
Escalated Complaint Specialist

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]
As of 09/03/16[redacted] paid Flagship the outstanding balance on the car I treated inThere by settling mater which was causing Flagship calling me constantly for their pay off!As far as I'm concerned the matter was settled! Thank you so much!

We appreciate you bringing this matter to our attention. As Flagship Credit Acceptance LLC values its customers, it takes each review seriously and welcomes the opportunity to assist its customers as effectively as possible. While Flagship cannot respond publicly to the customer’s allegations out of...

respect for the customer’s privacy, Flagship has completed a thorough investigation of the customer’s concerns. We have reached out to the customer by telephone to address the concerns.  We ask the customer to contact us directly should there be any additional questions or concerns.

Thank you for bringing this matter to our attention.   Flagship Credit Acceptance LLC values our customers, takes every customer concern seriously, and welcomes the opportunity to assist our customers as effectively as possible.  While privacy concerns prevent us from publicly responding...

to the customer’s complaint, we have completed a thorough investigation of the customer’s concerns and have spoken with the customer directly to resolve the issue.  We respectfully request that the customer contact us directly should there be any additional questions or concerns.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Thank you for bringing this matter to our attention.   Flagship Credit Acceptance LLC values our customers, takes every customer concern seriously, and welcomes the opportunity to assist our customers as effectively as possible.  While privacy concerns prevent us from...

publicly responding to the customer’s complaint, we have completed a thorough investigation of the customer’s concerns and have responded directly to the customer on December 12, 2017.  We respectfully request that the customer contact us directly should there be any additional questions or concerns.

I received a call from Flagship after stating to them I made this complaint.   As long as all goes well, I consider this resolved.A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because:This is the same generic message from their previous response. I tried to call Flagship three times this morning in which each representative hung up the phone while I was on hold. I finally spoke to someone and do not agree with her response. If the response was in fact true, this would have been explained to me back in August. This company is not consistent with their practices and very difficult to speak to someone on the phone! I will be seeking further action!
Regards,
[redacted]

We appreciate you bringing this matter to our attention.  As Flagship Credit Acceptance LLC values its customers, it takes each review seriously and welcomes the opportunity to assist its customers as effectively as possible.  While Flagship cannot respond publicly to the customer’s...

allegations out of respect for the customer’s privacy, Flagship is in the process of completing a thorough investigation of the customer’s concerns.  A written response will be sent directly to the customer, and we ask that the customer please allow sufficient time for delivery.  We ask the customer to contact us directly should there be any additional questions or concerns.

We appreciate you bringing this matter to our attention.  As Flagship Credit Acceptance LLC values its customers, it takes each review seriously and welcomes the opportunity to assist its customers as effectively as possible.  While Flagship cannot respond publicly to the customer’s...

allegations out of respect for the customer’s privacy, Flagship has  completed a thorough investigation of the customer’s concerns.  A written response was sent directly to the customer on December 20, 2016, and we ask that the customer please allow sufficient time for delivery.  We ask the customer to contact us directly should there be any additional questions or concerns.