Flagship Credit Acceptance LLC

Well I had a auto loan with these people and its the worst company ever delt withTraded in my car just to get out of itMade a payment early and then got my payment refunded as we were trading in the carWell they called me for weeks saying my account was delinquent and that they havent gotten any payoffWell now about a week later I get a statement from them saying that they recieved the payoff and that I now owe Thats one crazy late feeI called my dealership and talked to the finance manager who told me that they called and verified the payoff amount and that they sent the payoff down to the pennySo flagship went into their system and changed things up in order to charge me more money? I strongly believe that this is due to the personal issues I have had with them in the past.I want this goneAccording to this statement I was reimbersed for my extra payment on the same exact day and the dealership got the payoff amount days laterSo they have changed something in their system to cost me more money

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because:i spoke with the office of the president and presented proof of the issueI haven't heard back and feel before I approve the response I should know the issue has been resolved fully.
Regards,
*** ***

We appreciate you bringing this matter to our attention As Flagship Credit Acceptance LLC values its customers, it takes each review seriously and welcomes the opportunity to assist its customers as effectively as possible While Flagship cannot respond publicly to the customer’s
allegations out of respect for the customer’s privacy, Flagship has been in direct contact with the customer to obtain additional information and has completed a thorough investigation of the customer’s concerns. All documents have been sent to the customer, and we ask that the customer please allow sufficient time for delivery We ask the customer to contact us directly should there be any additional questions or concerns

We appreciate you bringing this matter to our attention As Flagship Credit Acceptance LLC values its customers, it takes each review seriously and welcomes the opportunity to assist its customers as effectively as possible While Flagship cannot respond publicly to the customer’s
allegations out of respect for the customer’s privacy, Flagship has made multiple phone call attempts to get in direct contact with the customer to provide the resolution/result of the customer’s concerns. We have communicated via mail to the customer to update them on the research and resultsWe ask the customer to contact us directly should there be any additional questions or concerns

This company is not a reputable companyThey do not do what they promise to do even though they say they willI called them on several occasions regarding a late fee they charged after I changed my payment date with them, that late fee was promised to be taken off and noted in their system to be removed but still remains on my accountI will avoid this company as best as possible and warn others to stay away

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I am rejecting this response because: You have some customer service that are nice and some don't know what they are talking aboutI have dealt with this company and dealt not so truth information
Regards,
*** ***

We appreciate you bringing this matter to our attention As Flagship Credit Acceptance LLC values its customers, it takes each review seriously and welcomes the opportunity to assist its customers as effectively as possible While Flagship cannot respond publicly to the customer’s allegations out of respect for the customer’s privacy, Flagship has completed a thorough investigation of the customer's concerns. A written response was sent to the customer on April 21, 2017,and we ask that the customer allow sufficient time for delivery. The customer was also called and two messages were left for a return call. We ask the customer to contact us directly should there be any additional questions or concerns

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. I just want this matter to be resolved as soon as possibleHopefully the outcome will be in the best interest of our creditLooking forward to hearing from them soon.
Regards,
*** *** **

August 7,
Subject: Complaint ***
To Whom It May Concern:
We appreciate your bringing this matter to our attentionAs Flagship Credit Acceptance, LLC (“Flagship”) highly values its customers; it takes each complaint very seriously and welcomes the opportunity to assist
its customers as effectively as possibleIn an effort to provide quality service, Flagship has completed a thorough investigation of the customer’s complaint and a written response has been sent directly to the customerFlagship asks that the customer allow sufficient time for delivery and upon receipt should there be any further questions, we ask the customer to contact us directly at the information provided in our written response
Respectfully,
Dominique H***
Escalated Complaint Specialist

Thank you for bringing this matter to our attention Flagship Credit Acceptance LLC values our customers, takes every customer concern seriously, and welcomes the opportunity to assist our customers as effectively as possible While privacy concerns prevent us from publicly responding
to the customer’s complaint, we have completed a thorough investigation of the customer’s concerns and have responded directly to the customer via USPS Certified Mail sent on August 21, 2017. We respectfully request that the customer contact us directly should there be any additional questions or concerns Tell us why here

Complaint: ***
I am rejecting this response because:Flagship credit contacted me last week but did not resolve any of the issues They stated they could not locate my payment history I had requested due to "changes in their system" nor could they provide me with any further information on my gap refund amount other than "we are working on it and will get back to you in weeks", and they denied calling my work phone multiple times a day after I requested they please stop So nothing was resolved and my complaint still stands
Regards,
*** ***

We appreciate you bringing this matter to our attention As Flagship Credit Acceptance LLC values its customers, it takes each review seriously and welcomes the opportunity to assist its customers as effectively as possible While Flagship cannot respond publicly to the customer’s allegations out of respect for the customer’s privacy, Flagship has been in direct contact with the customer. Flagship has fulfilled the customer's initial request and sent a detailed letter recapping the resolution. We ask the customer to contact us directly should there be any additional questions or concerns

YES I HAVE NOW RECEIVED MY REFUNDTHANK YOU

Thank you for bringing this matter to our attention Flagship Credit Acceptance LLC values our customers, takes every customer concern seriously, and welcomes the opportunity to assist our customers as effectively as possible While privacy concerns prevent us from publicly responding
to the customer’s complaint, we have completed a thorough investigation of the customer’s concerns and have responded directly to the customer via USPS Fist-Class Mail sent on August 24, We respectfully request that the customer allow sufficient time for delivery and that the customer contact us directly should there be any additional questions or concerns

We appreciate you bringing this matter to our attention As Flagship Credit Acceptance LLC values its customers, it takes each review seriously and welcomes the opportunity to assist its customers as effectively as possible While Flagship cannot respond publicly to the customer’s
allegations out of respect for the customer’s privacy, Flagship has been in direct contact with the customer to obtain additional information and completed a thorough investigation of the customer’s concerns. We ask the customer to contact us directly should there be any additional questions or concerns

We have an auto loan with Flagship Credit AcceptanceWe used them to try and build a good credit rating, however their tricky and dishonest business practices have actually hurt our credit rating and cost us a lot of moneyLast year I called to ask that the extra money I had payed in go directly towards the principleThey said it would go towards the principle automaticallyI maid extra payments, and then I got a bill that said I didn't owe a payment that monthI called, they said the extra money had gone toward the payments, not the principleSo, I didn't make the payment that monthIn the next few months I paid the payment as usualI later found out that they were reporting my account as delinquent to the credit agenciesI called and they said I missed a payment months ago, and I was paying late fees every monthI then made car payments that month to get currentI then started paying extra every month to pay it off fasterI got a bill saying I didn't owe a payment this monthI looked on the website and it says I owe a full paymentI called, the recording said I owe a partial paymentAfter an incredibly long wait, I spoke with a customer service rep, she could not explain where the extra money went or why it happened and then lectured me that I should just pay the exact amount according to my contractI asked for a supervisor, she sent me to voicemail and I never got a call backThis company is being very dishonest with their business practicesMy car should have been payed off by now and they have made sure we cannot go to another lender

We appreciate you bringing this matter to our attentionAs Flagship Credit Acceptance LLC values its customers, it takes each review seriously and welcomes the opportunity to assist its customers as effectively as possibleWhile Flagship cannot respond publicly to the customer’s allegations out of
respect for the customer’s privacy, Flagship has completed a thorough investigation of the customer’s concerns. The customer has been in contact with FCA and was provided an update to the complaint and the timeframe of resolutionWe ask the customer to contact us directly should there be any additional questions or concerns

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meTina made a world of difference by explaining, in depth, what happened with my account, and why the situation happenedAlthough we were not able to come to my requested solution I am satisfied with the solution I have received, as Tina did make an effort in making my requested resolution possibleAgain, Tina is the reason why I am satisfied even if its not what I wantedHer patience, her calm demeanor and her willingness to listen and then explain what happenedThat is really what I wanted all along, was just an explanation from the company and communication and I got itThank you Tina!
Regards,
*** ***

From: *** ***Date: Mon, Aug 3, at 3:AMSubject: ***To: "[email protected]" The company infield the complaint against, Flagship Credit never attempted to contact me for the complaint I filed. This company appears to not care for the customers nor the law by contacting customers at their place of business when they have been advised on separate occasions to not call me at work and not to contact me by cell phone. All communication can be handled via mail through the U.SPostal Service. I would advise no one to use this company die to the harassment of senior citizens and their customers. With no response it just goes further that they will do whatever they want and feel they are invincible. My next step will be an attorney. Thank you for trying to resolve this matter.Sent from my ***

We appreciate you bringing this matter to our attention As Flagship Credit Acceptance LLC values its customers, it takes each review seriously and welcomes the opportunity to assist its customers as effectively as possible While Flagship cannot respond publicly to the customer’s allegations out of respect for the customer’s privacy, Flagship has been in direct contact with the customer to obtain additional information and is in the process of completing a thorough investigation of the customer’s concerns