Flagship Credit Acceptance LLC

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. 
Regards,
[redacted]

July 21, 2015
Subject: [redacted]
To Whom It May Concern:
We appreciate your bringing this matter to our attention. As Flagship Credit Acceptance, LLC (“Flagship”) highly values its customers; it takes each complaint very seriously and welcomes the opportunity to assist its...

customers as effectively as possible. In an effort to provide quality service, Flagship has completed a thorough investigation of the customer’s complaint and a written response has been sent directly to the customer. Flagship asks that the customer allow sufficient time for delivery and upon receipt should there be any further questions, we ask the customer to contact us directly at the information provided in our written response.
Respectfully,
Dominique H[redacted]
Escalated Complaint Specialist

We appreciate your bringing this matter to our attention. Flagship Credit Acceptance LLC (“Flagship”) takes each complaint very seriously and welcomes the opportunity to assist as effectively as possible. In an effort to provide quality service, Flagship has completed a thorough investigation of...

the complaint and a written response has been sent directly to the complainant. Flagship asks that the sufficient time be allowed for delivery and upon receipt should there be any further questions, we ask to be contacted directly at the information provided in our written response.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:I wish to pass along my thanks and appreciation to BBQ for its rapid response and aid in helping to resolve this matter but there still remains a problem.   While we did receive the correct Lien release with the correct VIN number, the name on the release was incorrect.  It was made out to myself when it should have been made out to my mother, [redacted].  She is the proper owner of the vehicle in question and the Lien release needs to be included with mine or be the only one so as to be properly submitted to the local department of motor vehicle.   If you can please assist me once again in passing this notification onto FlagShip Credit Acceptance,  then hopefully they can rectify this minor problem and we can all be satisfied.   Once agaon, the Lien release should either be made out to [redacted] or added on with my name, [redacted].  If they wish they can contact me at my cell phone number is [redacted] and we can try to resolve this issue ourselves.   Thank you.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

May 4, 2015
                                               ...

                Subject:
Complaint #[redacted]
To Whom It May Concern:
We appreciate your bringing this matter to our
attention.  As Flagship Credit Acceptance, LLC (“Flagship”) highly values
its customers; it takes each complaint very seriously and welcomes the
opportunity to assist its customers as effectively as possible.  In an
effort to provide quality service, Flagship has completed a thorough
investigation of the customer’s complaint and a written response has been sent
directly to the customer.  Flagship asks that the customer allow
sufficient time for delivery and upon receipt should there be any further
questions, we ask the customer to contact us directly at the information
provided in our written response. 
Respectfully,
Kelly H[redacted]
Escalated Complaint Specialist

Horrible customer service. Constant phone calls throughout the day and weekends. They do not keep they're database or the account current.

We appreciate your bringing this matter to our attention. As Flagship Credit Acceptance, LLC (“Flagship”) highly values its customers; it takes each complaint very seriously and welcomes the opportunity to assist its customers as effectively as possible. In an effort to provide quality service, Flagship has completed a thorough investigation of the customer’s complaint and a written response has been sent directly to the customer. Flagship asks that the customer allow sufficient time for delivery and upon receipt should there be any further questions, we ask the customer to contact us directly at the information provided in our written response.

This companies representatives are horribly rude and disrespectful. As well as this company service practice is ridiculous they refuse to make positive notes onto the account they will not allow you to speak and they speak over you. If you don't say something fast or what they like they say that you have refused to do something and then hang up on you. The information on your account suddenly disappears they can't keep track of on time payments and they report to the credit buearea incorrectly. All together this company is horrible in how they treat the customers.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

No type of reapect bad

I purchased a vehicle from a Westside Nissan in Jacksonville, FL. I returned the vehicle within 30 days as I was having issues with the alignment, vehicle was too small and seat wouldn't go back any further. Dealership didn't want to assist and after getting the runaround from Westside Nissan, I made the decision to turn in the vehicle. I contacted Flagship (the finance company for this vehicle) and informed them that I wanted to voluntarily surrender this vehicle and informed them where the car was parked. Flagship said they would send a tow truck to pickup the vehicle. It as been almost 60 days now and the vehicle has not been picked up nor can they give me an estimated time frame. The staff at Flagship is very rude and takes no responsibility whatsoever. I informed them that the car is parked 2 1/2 hours away from where I live and that I gave the keys to person that lives at the location where the car is parked. This person is moving in 2 wks and can no longer be responsible for the keys. I am very disappointed with the customer service with Flagship. I just want this vehicle picked up so that I can take it off my insurance. They are saying I'm still responsible for the car until it gets picked up and that I have to keep it on my insurance until then. I have not made any payments on this vehicle and they are aware of this as I did a voluntary surrender on this vehicle.

January 29, 2014
 
Attn: [redacted]
Enclosed below has been our correspondence with the obligor as of today 01.29.2014.  Our Collections Manager, [redacted] has reached an agreement with the obligor.  We also researched the obligor's payment history...

which has been reported as current throughout the history of the loan.  If you have any further concerns, please do not hesitate to contact me. 
Regards, 
[redacted]
Quality Assurance Manager
###-###-####
Hi [redacted],
I spoke to the customer
yesterday who stated that he faxed his signed form back to ###-###-#### in
December.  I advised him that I understand that he did so, however we do
not show receipt of it and it was not processed.  I advised him that
unfortunately now he was due for Jan pmt as well and the ext would not be able
to be processed until he made a payment.  He stated that he mailed out his
pmt last week to us, I asked him for the check number or money order number to
note his account, he stated he did not have it and would call me today with
it.  I asked him why his payment was not made on time and was it explained
to him that the purpose of the extension is to bring him current and
expectation is for on time payments going forward.  He stated that he did
not know.  I asked him to send me the paperwork so that I can research for
him and process once we received his payment.  His payment posted yesterday,
I already have talked to him  today and advised him of this and that I
sent his paperwork for processing and will follow up with him once it
does.  He thanked me for the follow up.
His entire complaint to me was
that we did not process his extension in Dec.  I explained to him that we
didn’t have the paperwork to do so. 
Thanks
[redacted]