Flagship Credit Acceptance LLC

February 26,
Subject:
Complaint ID ***
To Whom It May Concern:
We appreciate your bringing this matter to our
attention. As Flagship Credit Acceptance, LLC (“Flagship”) highly values
its customers; it takes each complaint very seriously and welcomes the
opportunity to assist its customers as effectively as possible. In an
effort to provide quality service, Flagship has completed a thorough
investigation of the customer’s complaint and a written response has been sent
directly to the customer. Flagship asks that the customer allow
sufficient time for delivery and upon receipt should there be any further
questions, we ask the customer to contact us directly at the information
provided in our written response.
Respectfully,
Dominique H***
Escalated Complaint Specialist

June 9,
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Subject:
Complaint ***
To Whom It May Concern:
We appreciate your bringing this matter to our
attention. As Flagship Credit Acceptance, LLC (“Flagship”) highly values
its customers; it takes each complaint very seriously and welcomes the
opportunity to assist its customers as effectively as possible. In an
effort to provide quality service, Flagship has completed a thorough
investigation of the customer’s complaint and a written response has been sent
directly to the customer. Flagship asks that the customer allow
sufficient time for delivery and upon receipt should there be any further
questions, we ask the customer to contact us directly at the information
provided in our written response.
Respectfully,
Dominique H***
Escalated Complaint Specialist

We appreciate you bringing this matter to our attentionAs Flagship Credit Acceptance LLC values its customers, it takes each review seriously and welcomes the opportunity to assist its customers as effectively as possibleWhile Flagship cannot respond publicly to the customer’s allegations out of
respect for the customer’s privacy, Flagship has completed a thorough investigation of the customer’s concernsWe have reached out to the customer and resolved their concern. We ask the customer to contact us directly should there be any additional questions or concerns

Thank you for bringing this matter to our attention. Flagship Credit Acceptance LLC values our customers, takes every customer concern seriously, and welcomes the opportunity to assist our customers as effectively as possibleWe are still actively investigating the issues raised in ***
***’s complaint and will contact *** *** directly as soon as we have concluded the investigation. We respectfully request that *** *** contact our Customer Advocacy Team directly at ###-###-####, ext*** should he have any questions or concerns in the meantime

Thank you for bringing this matter to our attentionFlagship Credit Acceptance LLC values our customers, takes every customer concern seriously, and welcomes the opportunity to assist our customers as effectively as possibleWhile privacy concerns prevent us from publicly responding to the
customer’s complaint, we have completed a thorough investigation of the customer’s concerns and have contacted the customer by phone on October 5, to address her concernsWe respectfully request that the customer contact us directly should there be any additional questions or concerns

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:Confirmation notwithstanding I have yet to receive any refundIf issued on the 25th I would think I would have received it already
Regards,
*** ***

From: *** *** Date: Mon, Jun 13, at 12:PMSubject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #***.To: Revdex.com I have made several attempts to reach out to flagship and I have left several messages no one has gotten back to me, I am constantly placed on hold for to minutes only to be hung up on

We appreciate your bringing this additional information to our attentionFlagship Credit Acceptance, LLC (“Flagship”) confirms that a refund check was issued to the customer on August 26, Flagship respectfully requests that the customer allow sufficient time for the refund to be delivered and to contact us directly should there be any further questions

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because The business has not provided answers to my questions and are now refusing to speak with me or my attorney
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]Please send a copy of my signature giving your company the ok to pull my credit report.
Complaint: ***
I am rejecting this response because:
Regards,
*** ***

We appreciate your bringing this matter to our attentionAs Flagship Credit Acceptance, LLC (“Flagship”) highly values its customers; it takes each complaint very seriously and welcomes the opportunity to assist its customers as effectively as possibleIn an effort to provide quality service,
Flagship has completed a thorough investigation of the customer’s complaint and a written response has been sent directly to the customerFlagship asks that the customer allow sufficient time for delivery and upon receipt should there be any further questions, we ask the customer to contact us directly at the information provided in our written response

We appreciate your bringing the customer’s additional concerns to our attentionAs Flagship Credit Acceptance, LLC (“Flagship”) highly values its customers; it takes each complaint and response very seriously and welcomes the opportunity to assist its customers as effectively as possibleA thorough investigation of the customer’s complaint and additional concerns was conducted and a written response has been sent directly to the customer on September 11, 2015, via FedexFlagship asks that the customer allow sufficient time for delivery and upon receipt, should there be any further questions, to contact us directly at the information provided in our written response

We appreciate you bringing this matter to our attention As Flagship Credit Acceptance LLC values its customers, it takes each review seriously and welcomes the opportunity to assist its customers as effectively as possible While Flagship cannot respond publicly to the customer’s
allegations out of respect for the customer’s privacy, Flagship has completed a thorough investigation of the customer’s concerns A written response has been sent directly to the customer, on May 15, and we show it was delivered May 16, 2017. We ask the customer to contact us directly should there be any additional questions or concerns

We appreciate you bringing this matter to our attention As Flagship Credit Acceptance LLC values its customers, it takes each review seriously and welcomes the opportunity to assist its customers as effectively as possible While Flagship cannot respond publicly to the customer’s
allegations out of respect for the customer’s privacy, Flagship has been in direct contact with the customer multiple times and the last conversation was April 4, 2017 to obtain additional information We ask the customer to contact us directly should there be any additional questions or concerns

From: ***Date: Thu, May 11, at 6:PMSubject: Re: Your complaint has been receivedTo: Revdex.com This is in regards to my complaint against Flagship Credit Acceptance, which I just submitted online a few days ago. I am
happy to advise you that this issue has FINALLY been resolvedIt took a lot of effort, phone calls and emails, but I finally managed to get satisfactionThey emailed me a letter to sign and email back to them and told me the matter would be cleared up once they received it. Thank you. *** ** ** ***

EXTREMELY disappointed in their customer service representativesApparently, the third party company (PDA) that they are using messed up on my allotment to where the company have not been receiving payment since JanuaryWas not aware until my truck was repossessedSeems as though NO ONE wants to helpFirst, we were told to pay the minimum and then a form for an extension will be sent via fax within 1-hoursWaited a lot longer than that and still nothingWe were told by Patty from collections and even spoke to Jonathan (supervisor) but they were making it seem like they were doing me a favorI don't appreciate being told that I'm impatient as that is not the caseIf I was told from the beginning that my truck would not be released today then I would not have tried so hard to get things taken care of on the same dayAsked to speak to someone higher but Jonathan was being resistant and told me there was no one higher than him that I could talk toI was then told I can not get my vehicle for a few more daysI would understand if I was not making any attempt to pay or communicate in trying to get this resolved I was also told that if I pay the amount due in full my vehicle will be released right away This is unacceptable

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: the business has not return my phone calls , or I have not gotten anything from them in writing from the business
Regards,
*** ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because:I have contacted this company multiple times over the last monthI have been told multiple stories from 'It will be sold soon' to 'We have up to months to sell it', all the while I am STILL being offered to keep making payments on the carI am now a disabled veteran, and on a fixed incomeI cannot drive, and do not want the darn carIt has negatively impacted my credit nearly points since the start of thisTWO HUNDRED! This response is no sufficient at allI want it done and over with
Regards,
*** ***