Flick Enterprises Inc

Complaint:[redacted]I am rejecting this response because: the total amount that is being deposited is $[redacted] and it should be $[redacted].  WHERE IS THE REMAINING[redacted]?!!  Please make sure that you are referencing the same account I am disputing....yes both accounts are mine and the problem of not being issued my money is the same for both but I chose to dispute the account that the larger dollar amount is being held in.  PLEASE REALESE ALL MY FUNDS FROM ACCOUNT [redacted].  TOTAL AMOUNT IS [redacted]Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because:There is no reason to deactivate an account that is in good standing.  I have hundreds of satisfied customers that can attest to my business practices.Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because: I have contacted my bank and they are still unable to locate the funds. What do I do next?Sincerely,[redacted]

The business ignored me for months, I never received any explanation or proof that the claim was denied. I believe the business is being dishonest and is holding my funds as the dispute was in my favor twice. They said that the customer disputed the 3rd time but I was never sent this request so either they were negligent in not responding or they are holding the funds. I need clear documentation stating that the claim was resolved in the card holder favor is the last request showed it t was in the arbitration stage.

Complaint: [redacted]I am rejecting this response because:
It tells me nothing. How can you not tell me why you canceled my account? It also does not tell me when I can expect them to give me my money they have in suspense. I feel thisnis an unethical business practice. The answer they gave to why is basicaly, because. Sincerely,[redacted]

Complaint:[redacted]I am rejecting this response because:
Square deactivated my entire account and has been holding $[redacted]+ of my money for 9 months now.  The chargeback was settled in MY favor and is an issue that has been settled for months...I won the charge back, OF COURSE I WILL ACCEPT THE OFFER IT SETTLED IN MY FAVOR... WHEN DO YOU PLAN ON RELEASING MY FUNDS TOTALLING $[redacted].  They have been pending for 9 months.  I HAVE WON ANY AND EVERY CHARGEBACK YOU NO LONGER HAVE A RIGHT TO HOLD MY MONEY.  Please return it to me promptly
 
Sincerely,[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Hello [redacted],We wanted to let you know that the hold on your Square account has expired, and your funds are scheduled to be deposited to your linked bank account within one to two business days. Please note that your account status remains unchanged.We appreciate your patience and apologize again...

for any inconvenience this may have caused.Sincerely,Square Account Services

Square has already replied on this manner

We wanted to let you know that after reviewing your account we were able to release the pending funds on 8/10, and your funds are scheduled to be deposited to your linked bank account within one to two business days. Please note that your account status remains unchanged.We appreciate your patience and apologize again for any inconvenience this may have caused.Sincerely,Square Account Services

Initial Business Response /* (1000, 5, 2015/08/19) */
Hello,
Upon further investigation, a member from Square's Account Services Team reached out to you on August 5 to inform you that "we've returned your account to active status and resumed regular deposits to your linked bank account"....


Furthermore, Article 43 of Square's Seller Agreement states that: "We will not be liable to you for compensation, reimbursement, or damages in connection with your use of the Services, or in connection with any termination or suspension of the Services. Any termination of this Agreement does not relieve you of any obligations to pay any Fees or costs accrued prior to the termination and any other amounts owed by you to us as provided in this Agreement."

Square is sorry to inform you that Square has deactivated your account. Square reviewed your account and found that your business is prohibited by Section 3 of the Payment Terms and/or Section 4 of the General Terms, which means Square cannot accept payments related to your business. Square regrets...

that, starting from the date of your deactivation notice, you will no longer be able to process transactions using Square. Your outstanding Square balance will be paid out per our normal payment schedule. Square appreciates your having chosen Square and apologize for any inconvenience this may cause.

Please refer to the following email sent on October 21: It is against our Terms to use Square for anything related to credit counseling or credit repair agencies. We regret to inform you that your account has been deactivated. Any funds currently in your account will be held for 90 days before...

being released to your linked bank account. You may also consider refunding the payments back to the original cards and seeking an alternate form of payment. Please note that we refund all the fees too. Please refund the payments in question. If you aren’t sure how to refund a payment, this Support Center article will help you. It usually takes two to seven days for refunded payments to get credited back to the original payment card. We apologize for the inconvenience, however our decision is final.

Initial Business Response /* (1000, 10, 2015/09/10) */
Hello,
Upon further investigation, a member of Square's Account Services team reviewed your account and elected to terminate the account in accordance with Article 42 of the Square Seller Agreement: "We may terminate this Agreement and close...

your Square Account for any reason or no reason at any time upon notice to you. We may also suspend the Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct."
Article 43 further states that: "We will not be liable to you for compensation, reimbursement, or damages in connection with your use of the Services, or in connection with any termination or suspension of the Services. Any termination of this Agreement does not relieve you of any obligations to pay any Fees or costs accrued prior to the termination and any other amounts owed by you to us as provided in this Agreement."
The decision to deactivate your account is final. Any funds currently in your account will be held for 90 days from the date of the deactivation. If you do not wish to wait the 90 days, you may issue a refund at any time within 60 days of the date of the transaction. To learn more about issuing refunds, please reference this article found on the online Help Center: https://help.squareup.com/customer/portal/articles/XXXXXX-how-do-i-process-a-ref...⇄ /> For security purposes, Square cannot disclose further details regarding the reason for account deactivation.
Initial Consumer Rebuttal /* (3000, 12, 2015/09/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I've been doing business with Square since 2012. During this time I have never encountered a chargeback situation, nor have I experienced any fraudulent transactions. The fact that you are "holding" this transaction for this amount of time, and terminating my account without a valid reason; is in my opinion, totally UNACCEPTABLE!
Last but not least, I've been constantly attempting to communicate with the representatives at SQUARE ever since May; in order to resolve this non-funding issue, and get those much needed funds released to me as soon as possible. As you can see, me following that "route-to-resolution" has not been very successful.
Final Business Response /* (4000, 14, 2015/10/05) */
Hello,
A member of Square's Account Services team reviewed your account and elected to terminate the account in accordance with Article 42 of the Square Seller Agreement: "We may terminate this Agreement and close your Square Account for any reason or no reason at any time upon notice to you. We may also suspend the Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct."
Upon further inspection, a member from Square's Account Services team reached out to you on September 27, 2015. The message states: "We wanted to let you know that the hold on your Square account has expired, and your funds are scheduled to be deposited to your linked bank account within one to two business days. Please note that your account status remains unchanged."

Complaint: [redacted]I am rejecting this response because:Sincerely,[redacted]

Please refer to the email correspondence between you and Square from 3/22/**. The message states: "I looked at your Cash account and can confirm these funds have already been successfully delivered to your recipient. Square is unable to cancel Cash transactions after they've completed transferring...

to your recipient's bank. However, you're able to request the same amount of money from your recipient with the Cash app or by email to receive the equivalent amount of money back. If you're unable to resolve the matter with the recipient, please contact your card-issuing bank for assistance."

Initial Business Response /* (1000, 10, 2016/01/21) */
Square was unable to locate a Square account associated with this name and email address. If you could provide the name and email address on the account of which you are inquiring, Square can further assist you.
Initial Consumer Rebuttal /*...

(2000, 12, 2016/01/25) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I don't accept their response because I still have account with them that associated with my name and email address. By the way, we can close my case at this point because I already got my money by somebody's help, not from square company. However, still they need to have a customer service with working phone number. I am not the only victim for this unorganized business. Anyway, Revdex.com, before I go, I want to say thank you for your help.

Thank you for writing in, after reviewing your account I can see a refund for $[redacted] was issued to Visa on 6/7/[redacted].

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Thanks for reaching out. So that I can look into this for you, I’ll need you to provide the following information: The email & phone number that was used...

to open the Square account
Once I receive this information, I’ll be able to investigate further.

Phishing is an attempt by a fraudulent actor to collect personal and/or financial information over email, phone or text message. These fraudulent actors typically acquire this information by verbally requesting it over the phone or by sending unsolicited emails or texts messages that direct...

recipients to enter personal information into fake websites posing as real ones.