Flick Enterprises Inc

Initial Business Response /* (1000, 5, 2015/07/10) */
Hello,
Upon further investigation, a member of Square's Account Services team reviewed your account and elected to terminate the account in accordance with Article 42 of the Square Seller Agreement: "We may terminate this Agreement and close...

your Square Account for any reason or no reason at any time upon notice to you. We may also suspend the Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct."
Article 43 further states that: "We will not be liable to you for compensation, reimbursement, or damages in connection with your use of the Services, or in connection with any termination or suspension of the Services. Any termination of this Agreement does not relieve you of any obligations to pay any Fees or costs accrued prior to the termination and any other amounts owed by you to us as provided in this Agreement."
The decision to deactivate your account is final. For security purposes, Square cannot disclose further details regarding the reason for account deactivation.
Initial Consumer Rebuttal /* (3000, 7, 2015/07/14) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Citing your terms of service did not answer my concerns at all. Where does it say that you can hold my money as long as you want? You have my checking account info on file, why not refund my money and in the event of a chargeback, debit the account?
Final Business Response /* (4000, 9, 2015/07/28) */
Hello,
Upon further investigation, a member of Square's Account Services team reviewed your account and elected to terminate the account in accordance with Article 42 of the Square Seller Agreement: "We may terminate this Agreement and close your Square Account for any reason or no reason at any time upon notice to you. We may also suspend the Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct."
Article 19 of the Square Seller Agreement provides further information related to held funds in a section titled "Reserve".
For security purposes, Square cannot disclose further details regarding the reason for account deactivation.
Final Consumer Response /* (4200, 11, 2015/08/03) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Again, the company has completely ignored the issue and just regurgitated their terms of service. This is NOT a resolution.

Initial Business Response /* (1000, 5, 2016/01/12) */
Square was unable to locate a Square account associated with this name and email address. If you could provide the name and email address on the account of which you are inquiring, Square can further assist you.

Please refer to the following email sent on October 21: It is against our Terms to use Square for anything related to credit counseling or credit repair agencies. We regret to inform you that your account has been deactivated. Any funds currently in your account will be held for 90 days before...

being released to your linked bank account. You may also consider refunding the payments back to the original cards and seeking an alternate form of payment. Please note that we refund all the fees too. Please refund the payments in question. If you aren’t sure how to refund a payment, this Support Center article will help you. It usually takes two to seven days for refunded payments to get credited back to the original payment card. We apologize for the inconvenience, however our decision is final.

Complaint: [redacted]I am rejecting this response because: I have contacted my bank and they are still unable to locate the funds. What do I do next?Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because:
There was still no explanation offered as to specifically what was deemed a "fraudulent transaction" as Square stated in there original message to me. All they offer is a statement from there terms stating that they can terminate at any time for any reason?  Furthermore the young lady I spoke with at square told me she would escalate our issue over a week ago now and said someone would contact us and no one has done so.
I find Square as being fraudulent by withholding our funds without offering any specifics what-so-ever.  Furthermore the funds that they are holding when released after 90 days should include the prevailing interest rate!  This is totally unacceptable!
This is there specific explanation?
36. Termination of Payment Services
Square may Terminate your use of the Payment Services at any time for any reason. Any termination of these terms does not relieve you of obligations to pay Fees or costs accrued prior to the termination, Chargebacks, and any other amounts owed to us as provided in these Payment Terms or the Terms of Service. If your access to Payment Services has been terminated, you may still be permitted to use Square’s other products, subject to our discretion.
Sincerely,[redacted]

Complaint:[redacted]I am rejecting this response because:
Square deactivated my entire account and has been holding $[redacted]+ of my money for 9 months now.  The chargeback was settled in MY favor and is an issue that has been settled for months...I won the charge back, OF COURSE I WILL ACCEPT THE OFFER IT SETTLED IN MY FAVOR... WHEN DO YOU PLAN ON RELEASING MY FUNDS TOTALLING $[redacted].  They have been pending for 9 months.  I HAVE WON ANY AND EVERY CHARGEBACK YOU NO LONGER HAVE A RIGHT TO HOLD MY MONEY.  Please return it to me promptly
 
Sincerely,[redacted]

Hello,As previously stated to you on April 12, Square’s Privacy Policy is in place to protect both sellers and their customers. Given Square’s Privacy Policy we are unable to disclose information about the business, other than what appears on that business’ receipts.Square is unable to refund...

transactions on behalf of its sellers. If you have filed a dispute on these charges with your bank, Square will work directly with your bank once Square receives notification of the billing dispute.
If you believe that any suspicious or unlawful activity has occurred, you may want to report the situation to law enforcement. If you report the matter to law enforcement, Square will cooperate in their investigation.

The business ignored me for months, I never received any explanation or proof that the claim was denied. I believe the business is being dishonest and is holding my funds as the dispute was in my favor twice. They said that the customer disputed the 3rd time but I was never sent this request so either they were negligent in not responding or they are holding the funds. I need clear documentation stating that the claim was resolved in the card holder favor is the last request showed it t was in the arbitration stage.

Initial Business Response /* (1000, 5, 2015/11/04) */
Hello,
Upon further investigation, a member of Square's Account Services team reviewed your account and elected to terminate the account in accordance with Article 42 of the Square Seller Agreement: "We may terminate this Agreement and close...

your Square Account for any reason or no reason at any time upon notice to you. We may also suspend the Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct."
Article 43 further states that: "We will not be liable to you for compensation, reimbursement, or damages in connection with your use of the Services, or in connection with any termination or suspension of the Services. Any termination of this Agreement does not relieve you of any obligations to pay any Fees or costs accrued prior to the termination and any other amounts owed by you to us as provided in this Agreement."
The decision to deactivate your account is final. Any funds currently in your account will be held for 90 days from the date of the deactivation. If you do not wish to wait the 90 days, you may issue a refund at any time within 60 days of the date of the transaction. To learn more about issuing refunds, please reference this article found on the online Help Center: https://help.squareup.com/customer/portal/articles/XXXXXX-how-do-i-process-a-ref...⇄ /> For security purposes, Square cannot disclose further details regarding the reason for account deactivation.

Square has already replied on this manner

Initial Business Response /* (1000, 5, 2015/11/04) */
Based on the email sent by Square on 11/03/15, your funds are scheduled to be deposited into your linked bank account within one to two business days.
Initial Consumer Rebuttal /* (2000, 7, 2015/11/06) */
(The consumer indicated he/she...

ACCEPTED the response from the business.)

Please refer to the following email sent to you on November 14: Hello[redacted], It was nice speaking to you today. Your account has been deactivated. Square accounts will always be free, and you’re welcome to create a new one at any time. Please let me know if you have any other questions or...

concerns.

Hello, Square is sorry to inform you that Square is deactivating your account. Square's Account Services team reviewed your account and found a pattern of transactions associated with high-risk activity. For further information about our policies, you can review section 36 of the Square Payment...

Terms. Square regrets to inform you that, starting today, you will no longer be able to process transactions using Square. Any funds currently in your account will be held for 90 days before being released to your linked bank account. If you’d prefer to receive funds more quickly, you should consider refunding the payments back to the original cards and seeking alternate forms of payment. (Please note that Square will refund all the fees, too.) Refunds are available within 60 days of the original payment. To process a refund, log in to the Square dashboard. Use the date selector tool to locate the specific payment. Click the payment you'd like to refund, then click "Issue Refund". Select the reason you're refunding the payment, and click "Issue Refund." Unfortunately, Square's decision to deactivate your account is final. Due to security reasons and the obligations of Square's agreements with card networks and other financial institutions, Square cannot reverse this decision and are unable to provide additional details.

Phishing is an attempt by a fraudulent actor to collect personal and/or financial information over email, phone or text message. These fraudulent actors typically acquire this information by verbally requesting it over the phone or by sending unsolicited emails or texts messages that direct...

recipients to enter personal information into fake websites posing as real ones.

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Thanks for reaching out. So that I can look into this for you, I’ll need you to provide the following information: The email & phone number that was used...

to open the Square account
Once I receive this information, I’ll be able to investigate further.

Thank you for writing in, after reviewing your account I can see a refund for $[redacted] was issued to Visa on 6/7/[redacted].

Initial Business Response /* (1000, 5, 2015/08/19) */
Hello,
Upon further investigation, a member from Square's Account Services Team reached out to you on August 5 to inform you that "we've returned your account to active status and resumed regular deposits to your linked bank account"....


Furthermore, Article 43 of Square's Seller Agreement states that: "We will not be liable to you for compensation, reimbursement, or damages in connection with your use of the Services, or in connection with any termination or suspension of the Services. Any termination of this Agreement does not relieve you of any obligations to pay any Fees or costs accrued prior to the termination and any other amounts owed by you to us as provided in this Agreement."

Complaint: [redacted]I am rejecting this response because:Sincerely,[redacted]
First of all I never agreed to anything and never signed anything.
Second of all if they are referring to Either none working antique guns or parts
they are way out of line. Holding my money is stealing as far as I'm concerned.
Third of all I don't want to do business with a nitpicking company such as them.
I know the laws and have been in and around law enforcement most of my life
and this is stealing plane and simple.

Initial Business Response /* (1000, 10, 2016/01/21) */
Square was unable to locate a Square account associated with this name and email address. If you could provide the name and email address on the account of which you are inquiring, Square can further assist you.
Initial Consumer Rebuttal /*...

(2000, 12, 2016/01/25) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I don't accept their response because I still have account with them that associated with my name and email address. By the way, we can close my case at this point because I already got my money by somebody's help, not from square company. However, still they need to have a customer service with working phone number. I am not the only victim for this unorganized business. Anyway, Revdex.com, before I go, I want to say thank you for your help.

Please refer to the following email sent on DATE:  
Hello, Square is sorry to inform you that Square is deactivating your account. Square's Account Services team reviewed your account and found a pattern of transactions associated with high-risk activity. For further information about...

our policies, you can review section 36 of the Square Payment Terms. Square regrets to inform you that, starting today, you will no longer be able to process transactions using Square. Any funds currently in your account will be held for 90 days before being released to your linked bank account. If you’d prefer to receive funds more quickly, you should consider refunding the payments back to the original cards and seeking alternate forms of payment. (Please note that Square will refund all the fees, too.) Refunds are available within 60 days of the original payment. To process a refund, log in to the Square dashboard. Use the date selector tool to locate the specific payment. Click the payment you'd like to refund, then click "Issue Refund". Select the reason you're refunding the payment, and click "Issue Refund." Unfortunately, Square's decision to deactivate your account is final. Due to security reasons and the obligations of Square's agreements with card networks and other financial institutions, Square cannot reverse this decision and are unable to provide additional details.