Flick Enterprises Inc

Please refer to the latest correspondence sent by Square on 5/27[redacted]. Hello, Thanks for following up. We understand that this can be a frustrating experience. Unfortunately, our decision to deactivate your account is final. Due to the obligations of our agreements with card networks and other...

financial institutions, we cannot reverse this decision and are unable to provide additional details. For further information about our policies, you can review the Square Seller Agreement on our website (https://squareup.com/legal/seller-agreement). Again, we apologize for any inconvenience this may have caused.

Hello,
Square is unable to cancelor refund Cash transactions after the funds have been transferred to therecipient’s bank. However, you can request the same amount of money backfrom the recipient using the Cash app or via email.
If you are not a Square Cash user, The next step to take would...

be contacting your card-issuing bank todispute this charge. Once you file a dispute with your bank, they willwork directly with Square Cash to get this matter resolved as quickly aspossible.

Thank you for writing in, after reviewing your account we found that the IRS placed a Tax Levy hold on your account.Essentially we received a legal order to hold funds from the state due to  tax debts, the funds will remain on hold until we receive a release from the state. We would recommend you contact the IRS for more information.

Hello [redacted],We're sorry to inform you that we are deactivating your account. We reviewed your account and found that your business is prohibited by Section 3 of the Payment Terms and/or Section 4 of the General Terms, which means we cannot accept payments related to your business.We regret that,...

starting today, you will no longer be able to process transactions using Square.Your outstanding Square balance will be paid out per our normal payment schedule.We appreciate your having chosen Square and apologize for any inconvenience this may cause.Sincerely,Square Compliance TeamThis is a non-commercial message sent to you by Square, Inc.Email preferences: Please note that you may receive non-commercial email in accordance with your Square Seller Agreement, whether or not you elect to receive promotional email.FAQ: If you have any questions about Square, please see our help center at: https://squareup.com/helpPrivacy and security: Keeping your personal information secure is one of our most important responsibilities. For an explanation of how Square protects your personal information, please visit the Square website to read our Privacy Policy.

Hi, Thanks for reaching out. So that Square can look into this for you, I’ll need you to provide the following information: The email & phone number that was used to open the Square account
Once Square receives this information, Square will be able to investigate further.

Please refer to the following email sent on [redacted]: Hello [redacted], We're sorry to inform you that we are deactivating your account. We reviewed your account and found a persistent pattern of transactions generally associated with high-risk activity. We regret that, starting today, you will no longer be able to process transactions using Square. Due to the unusual or high risk activity associated with your account, your outstanding Square balance will be reserved for up to 180 days (but no less than 180 days), unless circumstances require that we extend this reserve period. If you do not want us to reserve your funds, you may refund the payment back to the cardholder account. We appreciate your having chosen Square and apologize for any inconvenience this may cause. Sincerely, Square Compliance TeamThis is a non-commercial message sent to you by Square, Inc.Email preferences: Please note that you may receive non-commercial email in accordance with your Square Seller Agreement, whether or not you elect to receive promotional email.FAQ: If you have any questions about Square, please see our help center at: https://squareup.com/helpPrivacy and security: Keeping your personal information secure is one of our most important responsibilities. For an explanation of how Square protects your personal information, please visit the Square website to read our Privacy Policy

Complaint: [redacted]I am rejecting this response because:
 
I opened this square account several years ago, my sales email of[redacted] , no phone number was used or required to open the account. Sincerely,[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, Irene [redacted]

Hello, Square is sorry to inform you that Square is deactivating your account. Square's Account Services team reviewed your account and found a pattern of transactions associated with high-risk activity. For further information about our policies, you can review section 36 of the Square Payment...

Terms. Square regrets to inform you that, starting today, you will no longer be able to process transactions using Square. Any funds currently in your account will be held for 90 days before being released to your linked bank account. If you’d prefer to receive funds more quickly, you should consider refunding the payments back to the original cards and seeking alternate forms of payment. (Please note that Square will refund all the fees, too.) Refunds are available within 60 days of the original payment. To process a refund, log in to the Square dashboard. Use the date selector tool to locate the specific payment. Click the payment you'd like to refund, then click "Issue Refund". Select the reason you're refunding the payment, and click "Issue Refund." Unfortunately, Square's decision to deactivate your account is final. Due to security reasons and the obligations of Square's agreements with card networks and other financial institutions, Square cannot reverse this decision and are unable to provide additional details

Initial Business Response /* (1000, 5, 2015/10/12) */
Hello,
Upon further review, a member from Square's Support team reached out to you on September 28, 2015 through email to assist you with this matter. The email states: "I see that your bank account was recently verified and you can now...

expect to see deposits according to our standard deposit schedule. If you've selected a custom close of day time, deposits will be sent according to your set schedule. No further action is required on your part."
If you have any additional questions please reply directly to the last message sent to you by Square's Support team. Square strives to respond to all inquiries within 24 hours. If you have additional questions about your Square account, Square recommends searching the online Help Center, found at: squareup.com/help . The Help Center contains many troubleshooting tips as well as detailed articles that explain policies and procedures.
Initial Consumer Rebuttal /* (2000, 7, 2015/10/15) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Hello,
Yes accept their response, I received all my money.
Thank you,
[redacted]

Complaint: [redacted]I am rejecting this response because:
I question what information they are using to make this decision.  I have not made ANY transaction in the 6+ weeks prior to their decision.  How do I know that my account hasn't been hacked and thats driving all of this?  Since it has been deactivated, I no longer can see what activity has been going on with the account and they refuse to provide me with any details or a conversation for me to understand this issue better.  
 
To be clear, my business is absolutely not a "high risk" business or one engaging in high risk transactions.  If that is what they are seeing, I believe they owe me some insight so that I can better understand what is going on with my account.  I can't see the details anymore, so I am in the dark.  But if High risk activity is the reason, they owe me at least a conversation and certainly some insight into what has happened with my account to cause that to be the reason to deactivate with no warning or appeals process and no no insight into what activity has caused this.  Sincerely,[redacted]

Initial Business Response /* (1000, 5, 2016/01/22) */
According to Square's Merchant User Agreement Article 42. Suspension or Termination by Us: "We may terminate this Agreement and close your Square Account for any reason or no reason at any time upon notice to you. We may also suspend the...

Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct." The decision to deactivate your account is final.
Initial Consumer Rebuttal /* (3000, 7, 2016/01/25) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This may be their "legal" way of dealing with issues like this but just quoting to me that they can terminate any person at any time, is horrible customer service. I did not violate any of their terms and they still will not call me or give me an explanation. I still have not been able to collect the original funds from my customers so I am going on two weeks without being paid. At the very least, I want someone to call me and explain in person why I was terminated.
Final Consumer Response /* (3000, 13, 2016/02/05) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I had an active account. They terminated me so that they wouldn't have to talk to me on the phone. I think as long as I have an account I can access online and as long as they are holding funds, I would consider that active enough to provide phone support, or at least a live person to tell my why they terminated my account other than "see this section of the user agreement" which says they can terminate for no reason.
Final Business Response /* (4000, 15, 2016/02/10) */
Please refer to the email correspondence between you and Square from 1/8/16. The message states: "Currently phone support is only available for customers with an active Square account. For more information regarding account terminations, please visit https://squareup.com/legal/ua. We understand that it can be frustrating to have your account deactivated. Unfortunately, our review found that we cannot support any Square accounts for you or your business."

Complaint: [redacted]Bottom line, based on their own statements here are the possible options that I can understand:1) At [redacted] (first transfer), her account was NOT in good standing and none of the payments should have been allowed.OR2) At 12:04am (first transfer), her account was in good standing and all the payments should have been allowed.  If at any time after 12:04am her account went into a NOT good standing status, the payments after that point should have been cancelled.  Even if her account went into bad standing right at 12:14, only $** should have been cancelled.The email notices for payments were delayed only about a few minutes, but I did not receive any notices about the payments being cancelled until 1:23am, just an hour after all the transactions were done.  This would seem to imply that her account status was in good standing at the time of the transactions, and did not change until after they were complete.  If the account went a NOT good status after all the transactions were complete, then all transactions should have been cancelled or they all should have been left alone.The companies own response contradicts the facts of this situation.  This leads me to believe that Square Cash failed to follow its own protections/procedures, causing me to lose $** in the process.  This is why, in my desired settlement, my item #3 addresses Square Cash fixing the process.  In the Square Cash response, I would like to know exactly what time her account was no longer in a good status.** Regarding the closure of my account due to it being "high risk" **I have used my account primarily for referrals and family transfers.  I have not done any activities that I would consider risky, and the only reason I can determine this action was taken was due to the ongoing dispute over the $**.  Unless there is a legal / criminal action being pursued, Square Cash should be able to disclose details but instead they refuse to and made the decision final.  In the interest of open communications with the customers it provides, the stance of not disclosing details is unfair to the consumer.  Imagine if the legal system took the same approach - you could be put in jail or fined, but when you ask why you are simply told to go read all the laws.Not only did my account closing impact my ability to use the service but also impacted existing referrals I had pending.  The referral program provides $** per referral, and by deactivating my account Square Cash still benefited from the referrals (by gaining users) without providing the compensation the referral program offers.  This, again, is an unfair business practice by Square Cash.  Unfortunately I am not able to include that in my dispute amount because I do not know how much was lost unless Square Cash tells me.
Sincerely,[redacted]

Please refer to the email sent to you on [redacted] 23: Hello [redacted], We reviewed your account and found some payments that violate the Square Terms of Service. As a result, we won't be able to deposit funds for these payments into your account. We apologize for any inconvenience this may cause....

Under our Terms of Service, you cannot process prepaid cards, gift cards, or your own credit card using your Square account. You also may not accept payment on behalf of another business. You must be providing the goods or service in exchange for every payment processed through your Square account. In addition, you are financially liable for any and all payment disputes initiated on payments taken on your Square account. Please refund the payments in question. If you aren't sure how to refund a payment, this "Support Center article":https://square.com/help/en-us/article/5060-process-refunds will help you. It usually takes two to seven days for refunded payments to get credited back to the original payment card. Please understand that if you process these types of payments again, we'll have to deactivate your Square account. Please respond letting us know that you have completed the refund. Thank you, Square Account Services

Initial Business Response /* (1000, 5, 2016/01/05) */
Square sent an email on 4/14/15 requesting information, but they did not receive a response. The message states: "To ensure the financial security of both you and your customers, we need to verify some information about your account....

Unfortunately, we cannot deposit funds to your bank account until we verify this information, although you will still be able to accept payments using Square during this period. Our goal is to resume deposits to your bank account as quickly as possible."
Initial Consumer Rebuttal /* (3000, 7, 2016/01/06) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Please tell me why you haven't responded to my multiple emails to customer service for months after that date, including at least two in December? Please email me at the email address on my account or tell me how else I can get in touch with you. I would love to provide you with any and all information you need regarding the company so that you can release the funds. I have tried to email you multiple times and tried getting a passcode ** call you but neve can. Please call or email me ASAP and resolve this.
Final Business Response /* (4000, 9, 2016/01/20) */
Square has credited your account $2844.46 on 1/7/16. Please refer to your latest email correspondence between you and Square for additional questions or concerns.
Final Consumer Response /* (2000, 11, 2016/01/21) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Thank you for finally doing what your company is supposed to do after almost 1 year of holding my funds.

Initial Business Response /* (1000, 5, 2015/10/05) */
Hello,
For questions related to this matter please contact Square's Support team. Square's Support Team currently only communicates via email in order to maintain an accurate record of all correspondence and best explain policies and...

procedures. Square strives to respond to all inquiries within 24 hours.

Complaint: [redacted]I am rejecting this response because:
 
It does not change their business practices and the original complaint that other people/businesses need to be aware of their normal procedures for high limit transactions. Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because:  At this point Square has been so totally untrustworthy that we cannot believe anything they say.  We will continue to monitor our bank account to see if they actually follow through on what they say they are going to do.  If and when we find that the money they have owed us since January, 20** is finally deposited into our bank account, we will notify you so this matter can finally be resolved. Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because:
I located the funds then yesterday your company made my bank return...

the funds causing my acct to overdraft & create fees. I should not be responsible for any overdraft fees occurred because your company took the money from my account only to reissue the funds back to cash app where I had to send it back to the bank to be deposited.Sincerely,Angela [redacted]

Initial Business Response /* (1000, 5, 2015/07/10) */
Hello,
Upon further investigation, a member of Square's Account Services team reviewed your account and elected to terminate the account in accordance with Article 42 of the Square Seller Agreement: "We may terminate this Agreement and close...

your Square Account for any reason or no reason at any time upon notice to you. We may also suspend the Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct."
Article 43 further states that: "We will not be liable to you for compensation, reimbursement, or damages in connection with your use of the Services, or in connection with any termination or suspension of the Services. Any termination of this Agreement does not relieve you of any obligations to pay any Fees or costs accrued prior to the termination and any other amounts owed by you to us as provided in this Agreement."
The decision to deactivate your account is final. For security purposes, Square cannot disclose further details regarding the reason for account deactivation.
Initial Consumer Rebuttal /* (3000, 7, 2015/07/14) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Citing your terms of service did not answer my concerns at all. Where does it say that you can hold my money as long as you want? You have my checking account info on file, why not refund my money and in the event of a chargeback, debit the account?
Final Business Response /* (4000, 9, 2015/07/28) */
Hello,
Upon further investigation, a member of Square's Account Services team reviewed your account and elected to terminate the account in accordance with Article 42 of the Square Seller Agreement: "We may terminate this Agreement and close your Square Account for any reason or no reason at any time upon notice to you. We may also suspend the Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct."
Article 19 of the Square Seller Agreement provides further information related to held funds in a section titled "Reserve".
For security purposes, Square cannot disclose further details regarding the reason for account deactivation.
Final Consumer Response /* (4200, 11, 2015/08/03) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Again, the company has completely ignored the issue and just regurgitated their terms of service. This is NOT a resolution.