Flick Enterprises Inc

Complaint: [redacted]I am rejecting this response because:
I located the funds then yesterday your company made my bank return...

the funds causing my acct to overdraft & create fees. I should not be responsible for any overdraft fees occurred because your company took the money from my account only to reissue the funds back to cash app where I had to send it back to the bank to be deposited.Sincerely,Angela [redacted]

(The consumer indicated he/she DID NOT accept the response from the business.)I still do not understand why I am unable to reach you by phone. Please explain how customers are to reach you by phone because the code is a myth- no one I have talked to has ever been able to find it.

Hello,
Square's Account Services team conducted a review of your account. As a result, we are sorry to inform you that Square has elected to exercise the right outlined in the Cash App Agreement to deactivate your account. You will no longer be able to use Cash App to send or receive payments.Some...

potential reasons for this decision may include activity outlined as a prohibited business or activities, activity deemed high-risk, chargebacks, or other violations of Square's Terms of Service.To learn more, please visit Square’s Cash Terms of Service and Payment Terms.

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Thanks for bringing it to Square's attention that you have received this unusual email. Square understands that you do not have a Square account, and can confirm that this message was not a legitimate email...

sent by Square. Please note that due to our security and privacy policy, we are unable to disclose any further specific information. At you discretion, you can report the situation to law enforcement and we will be able to cooperate with any investigation they initiate.

Your account was deactivated and messaging was set out on 9/28/18 to let you know that Square was releasing held funds associated with your prior usage of Square. For more information about our policies, please visit section 37 of the Square Payment Terms. Square's Account Services team...

has also reviewed your account. Your account is now activated. You can access your [redacted] the Square Point of Sale app by logging in with the email address and the password that you created. If you need to reset your password, you can do so directly from the Square Point of Sale app or by visiting [redacted].
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Complaint: [redacted]I am rejecting this response because:
I question what information they are using to make this decision.  I have not made ANY transaction in the 6+ weeks prior to their decision.  How do I know that my account hasn't been hacked and thats driving all of this?  Since it has been deactivated, I no longer can see what activity has been going on with the account and they refuse to provide me with any details or a conversation for me to understand this issue better.  
 
To be clear, my business is absolutely not a "high risk" business or one engaging in high risk transactions.  If that is what they are seeing, I believe they owe me some insight so that I can better understand what is going on with my account.  I can't see the details anymore, so I am in the dark.  But if High risk activity is the reason, they owe me at least a conversation and certainly some insight into what has happened with my account to cause that to be the reason to deactivate with no warning or appeals process and no no insight into what activity has caused this.  Sincerely,[redacted]

Hello, Square is sorry to inform you that Square is deactivating your account. Square's Account Services team reviewed your account and found a pattern of transactions associated with high-risk activity. For further information about our policies, you can review section 36 of the Square Payment...

Terms. Square regrets to inform you that, starting today, you will no longer be able to process transactions using Square. Any funds currently in your account will be held for 90 days before being released to your linked bank account. If you’d prefer to receive funds more quickly, you should consider refunding the payments back to the original cards and seeking alternate forms of payment. (Please note that Square will refund all the fees, too.) Refunds are available within 60 days of the original payment. To process a refund, log in to the Square dashboard. Use the date selector tool to locate the specific payment. Click the payment you'd like to refund, then click "Issue Refund". Select the reason you're refunding the payment, and click "Issue Refund." Unfortunately, Square's decision to deactivate your account is final. Due to security reasons and the obligations of Square's agreements with card networks and other financial institutions, Square cannot reverse this decision and are unable to provide additional details

Initial Business Response /* (1000, 5, 2015/08/07) */
Hello,
Upon further investigation, a member from Square's Compliance Team sent you a message through email on June 29, 2015 requesting additional information about your account by completing a form available through the Square Dashboard. The...

message states: "Until we have confirmed this information, deposits to your bank account will be deferred. During this period, you will still be able to accept payments using Square".
Square's Compliance Team currently only communicates via email in order to maintain an accurate record of all correspondence and best explain policies and procedures. Square strives to respond to all inquiries within 24 hours.
If you require further assistance please reply directly to the email that was sent to you on June 29, 2015 by Square's Compliance Team.

Initial Business Response /* (1000, 5, 2015/10/05) */
Hello,
For questions related to this matter please contact Square's Support team. Square's Support Team currently only communicates via email in order to maintain an accurate record of all correspondence and best explain policies and...

procedures. Square strives to respond to all inquiries within 24 hours.

Complaint:[redacted]I am rejecting this response because: the total amount that is being deposited is $[redacted] and it should be $[redacted].  WHERE IS THE REMAINING[redacted]?!!  Please make sure that you are referencing the same account I am disputing....yes both accounts are mine and the problem of not being issued my money is the same for both but I chose to dispute the account that the larger dollar amount is being held in.  PLEASE REALESE ALL MY FUNDS FROM ACCOUNT [redacted].  TOTAL AMOUNT IS [redacted]Sincerely,[redacted]

Please refer to the following email sent on [redacted]: Hello [redacted], We're sorry to inform you that we are deactivating your account. We reviewed your account and found a persistent pattern of transactions generally associated with high-risk activity. We regret that, starting today, you will no longer be able to process transactions using Square. Due to the unusual or high risk activity associated with your account, your outstanding Square balance will be reserved for up to 180 days (but no less than 180 days), unless circumstances require that we extend this reserve period. If you do not want us to reserve your funds, you may refund the payment back to the cardholder account. We appreciate your having chosen Square and apologize for any inconvenience this may cause. Sincerely, Square Compliance TeamThis is a non-commercial message sent to you by Square, Inc.Email preferences: Please note that you may receive non-commercial email in accordance with your Square Seller Agreement, whether or not you elect to receive promotional email.FAQ: If you have any questions about Square, please see our help center at: https://squareup.com/helpPrivacy and security: Keeping your personal information secure is one of our most important responsibilities. For an explanation of how Square protects your personal information, please visit the Square website to read our Privacy Policy

Hello,When you started an account with Square, you agreed to Square’s Payment Terms. Section 8 of these terms states “Square may request additional information from you at any time. For example, Square may ask you to present invoices from your suppliers, a government issued identification such as a...

passport or driver’s license, a business license, or other information. Square may also ask for permission to inspect your business location. If you refuse any of these requests, your Square Account may be suspended or terminated.”This also corresponds with Section 12 of the Payment Terms, which states "We may defer payout or restrict access to your Proceeds if we need to conduct an investigation or resolve any pending dispute related to your use of the Services. We also may defer payout or restrict access to your Proceeds as necessary to comply with applicable law or court order, or if requested by any governmental entity."Square exercised these terms when Square’s Account Services team reviewed your account and found a pattern of transactions associated with high-risk activity. A pattern of chargebacks from payments taken through your Square account is included in the general reasons why Square might conduct a review.When you created your Square Account, you also agreed to Square’s Payment Terms stating that you would be liable for any chargeback-related balance. For more information, you may review Section 14, 18 and 19 of Square’s Payment Terms (Found [redacted]Also included in Section 16 of Square’s Payment Terms is Square’s policy regarding offsets for connected accounts; “To the extent permitted by law, we may set off against the Balances for any obligation you owe us under any agreement with Square (e.g., Chargebacks or refunds). If you owe us an amount that exceeds your Balance, we may charge or debit a payment instrument registered in your Square Account or any connected Square Account (as well as set off against any Balance in any connected Square Account). Your failure to fully pay amounts that you owe us on demand will be a breach of these terms. You are liable for any of our costs associated with collection in addition to any amounts owed, including attorneys’ fees and expenses, collection agency fees, and any applicable interest.”On March 8, Square determined that your account was connected to another Square account, and exercised the right to offset, as described above.Square deactivated your account in accordance with section 36 of Square’s Payment Terms, which states;“Square may Terminate your use of the Payment Services at any time for any reason. Any termination of these terms does not relieve you of obligations to pay Fees or costs accrued prior to the termination, Chargebacks, and any other amounts owed to us as provided in these Payment Terms or the Terms of Service. If your access to Payment Services has been terminated, you may still be permitted to use Square’s other products, subject to our discretion.”Square has acted within its rights as described by the agreed-upon Payment Terms. Although Square has deactivated your account, as of March 25, Square has nonetheless released the hold on both accounts, and any funds currently in your Square balance are available for deposit. A deposit was made on March 25 to the linked bank for one of the accounts - the other currently does not have a bank linked to it, and will need to relink from the Square Dashboard before funds can be deposited.

Initial Business Response /* (1000, 5, 2016/01/05) */
Square sent an email on 4/14/15 requesting information, but they did not receive a response. The message states: "To ensure the financial security of both you and your customers, we need to verify some information about your account....

Unfortunately, we cannot deposit funds to your bank account until we verify this information, although you will still be able to accept payments using Square during this period. Our goal is to resume deposits to your bank account as quickly as possible."
Initial Consumer Rebuttal /* (3000, 7, 2016/01/06) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Please tell me why you haven't responded to my multiple emails to customer service for months after that date, including at least two in December? Please email me at the email address on my account or tell me how else I can get in touch with you. I would love to provide you with any and all information you need regarding the company so that you can release the funds. I have tried to email you multiple times and tried getting a passcode ** call you but neve can. Please call or email me ASAP and resolve this.
Final Business Response /* (4000, 9, 2016/01/20) */
Square has credited your account $2844.46 on 1/7/16. Please refer to your latest email correspondence between you and Square for additional questions or concerns.
Final Consumer Response /* (2000, 11, 2016/01/21) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Thank you for finally doing what your company is supposed to do after almost 1 year of holding my funds.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Hi, Thanks for reaching out. So that Square can look into this for you, I’ll need you to provide the following information: The email & phone number that was used to open the Square account
Once Square receives this information, Square will be able to investigate further.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution is satisfactory to me. Sincerely, Princess [redacted]

Hi [redacted],
I’m not sure that I fully understand your question. So that I can better assist you, could you please reply back to this email with more information on the issue you’re experiencing?
I’ll be sure to get you an answer as soon as I can, but if you need information right away, feel free to visit our Support Center.

Hi, Thanks for reaching out. So that Square can look into this for you, Square will need you to provide the following information: The email & phone number that was used to open the Square account. Once Square receives this information, Square will be able to investigate further.

Complaint: [redacted]I am rejecting this response because:  At this point Square has been so totally untrustworthy that we cannot believe anything they say.  We will continue to monitor our bank account to see if they actually follow through on what they say they are going to do.  If and when we find that the money they have owed us since January, 20** is finally deposited into our bank account, we will notify you so this matter can finally be resolved. Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because:
It is the same response I was given in the initial response. It does not tell me whyni was deactivated, and it does not tell me when I will get the moneynthey have tied up that belongs to me. If I do not get a response fromnthe the business, or the better business burea in the next 10 days, I will contact a lawyer and handle this matter through the courts. I would also like a phone call from someone at the Revdex.com to explain to me why you have done nothing to help me in this matterSincerely,[redacted]