Flick Enterprises Inc

Initial Business Response /* (1000, 5, 2015/09/14) */
Hello,
Square was unable to locate a Square account associated with this name and email address. If you could provide the name and email address on the account of which you are inquiring, Square can further assist you.

Complaint:[redacted]I am rejecting this response because: Your responce really doesn't tell me anything about when my money will be released. Its been roughly 213 days since it was held with little or no contact about the status of my funds and release date. Sincerely,[redacted]

THank you for writing in, in-order to review your account we would need the email you used when you open your account, there's no account under [redacted]

Complaint: [redacted]I am rejecting this response because:
the business failed to explain what the "high risk activity" they allege I committed. It is totally unacceptable to be accused of wrong doing without anything definitive. Their action not only inconvenienced me in my financial transaction, but also left me burden with the cost of a brand new $[redacted] card reader device I can no longer use. Since the business doesn't want to release the findings of the high risk activity they should at least reemburse me the cost of their device.Sincerely,[redacted]

Hello[redacted]
 
We wanted to let you know that the hold on your Square account has expired, and your funds are scheduled to be deposited to your linked bank account within one to two business days. Please note that your account status remains unchanged.
We...

appreciate your patience and apologize again for any inconvenience this may have caused.
Sincerely,
Square Account Services

Hello,
The transactions you mentioned were disputed by the cardholders through their card-issuing bank(s).
Cardholders are afforded the right to issue a billing dispute for any transaction processed by their credit-issuing bank. While Square does its best to represent you in challenging the...

chargeback with the information provided, your customer's card-issuing bank is the ultimate arbiter of each dispute.
Square debited your account for this dispute in accordance with Article 28 of the Square Seller Agreement: "For any transaction that results in a Chargeback, we may withhold the Chargeback amount in a Reserve. We may debit the amount of any Chargeback and any associated Fees, fines, or penalties listed in the Fee Schedule or assessed by the Association or our processor from your Square Account (including without limitation any Reserve), any proceeds due to you, your bank account, or other payment instrument registered with us. If you have pending Chargebacks, we may delay payouts from your Square Account. Further, if we reasonably believe that a Chargeback is likely with respect to any transaction, we may withhold the amount of the potential Chargeback from payments otherwise due to you under this Agreement until such time that: (a) a Chargeback is assessed due to a Buyer's complaint, in which case we will retain the funds; (b) the period of time under applicable law or regulation by which the Buyer may dispute that the transaction has expired; or (c) we determine that a Chargeback on the transaction will not occur. If we are unable to recover funds related to a Chargeback for which you are liable, you will pay us the full amount of the Chargeback immediately upon demand. You agree to pay all costs and expenses, including without limitation attorneys' fees and other legal expenses, incurred by or on behalf of us in connection with the collection of all Square Account deficit balances unpaid by you."

Hello [redacted],We wanted to let you know that the hold on your Square account has expired, and your funds are scheduled to be deposited to your linked bank account within one to two business days.We appreciate your patience and apologize again for any inconvenience this may have caused.

Better Business...

Bureau:I have reviewed the response made by the business in reference to complaint ID [redacted].
[redacted]
This matter is not resolved at all. I do require a response still. All they asked in the response was for the email and phone number associated with the account. 
Sincerely, [redacted]

I am NOT fully satisfied with anything yet.  Square said they need 4 pieces of basic info, so here it is.  I am giving formal notice that they have 72 to hours to refund my fiancee the money they processed from her illegally or they will see further action thru[redacted].
 
Email:  [redacted]
Phone #:  [redacted]
Business Name:  [redacted]
Registered Name: [redacted]

Complaint:[redacted]I am rejecting this response because:
There are details to address that I would only discuss over the phone
Sincerely,[redacted]

According to Square's Merchant User Agreement Article 42. Suspension or Termination by Us: "We may terminate this Agreement and close your Square Account for any reason or no reason at any time upon notice to you. We may also suspend the Services and access to your Square Account (including the...

funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct."The decision to deactivate your account is final. Any funds currently in your account will be held for 90 days. If you do not wish to wait the 90 days, you may issue a refund at any time within 60 days of the date of the transaction. To learn more about issuing refunds, please reference this article found on the online Help Center[redacted]

Complaint: [redacted]I am rejecting this response because:Squares reason for deactivating my account is not a valid reason. I submitted a business tax id and a copy of a credit card authorization form that my client electronically signed. Theres no evidence showing that my account is high risk, Square uld have easily reached out to me if they had an questions or concerns, Square should re-evaluate their policies when it comes to new clients, there policy is backwards. They should screen peoples businesses before allowing them to sign up for their merchant services to make sure the business is suitable for Square. It makes no sense to allow someone to sign up for their services,allow them to process transactions and then determine that Square feels the business is high risk. 60 days for client to be refunded and 90 days for the funds to be released to me is inconvenience and there's no valid reason for them to hold the money for so long.
Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because:
Square claimed that my account was deemed "high risk."  I see absolutely no reason for me to have a high risk account at all.  They never gave this reason in their initial e-mail explaining why they deactivated my account.  Now they are just fishing for excuses.  I am not a con artist, nor am I engaged in anything fraudulent practices online.  I am merely accepting payments from the general public for consultation services that I offer.  Any declined payments indicate that the payees were not able to use Square, and some of them reside in foreign countries where Square cannot be used.  That is the reason for declined payments.  Again, Square's deactivation of my account is completely baseless and unacceptable.
Sincerely,[redacted]

Square is happy to report they have successfully merged your accounts into one! This means you’ll be able to cash out your money to your bank from the app.

Square is sorry to inform you that Square is deactivating your account. Square reviewed your account and found a persistent pattern of transactions generally associated with high-risk activity.Square regrets that, starting today, you will no longer be able to process transactions using Square. Due...

to the unusual or high risk activity associated with your account, your outstanding Square balance will be reserved for up to 180 days (but no less than 150 days), unless circumstances require that Square extend this reserve period. If you do not want Square to reserve your funds, you may refund the payment back to the cardholder account.

Hello, Thanks for writing in. Your referenced account is currently under review by our Account Services Team for high risk activity. Until your account has been cleared, funds will be held. Unfortunately, we do not have a specific release date that can provided at this time. Due to...

security reasons and the obligations of our agreements with card networks and other financial institutions, we cannot reverse this decision and are unable to provide additional details. For further information about our policies, you can review Sections 17 and 42 of the "Square Seller Agreement": https://squareup.com/legal/seller-agreement. Thank you for your patience and understanding. Sincerely,

Initial Business Response /* (1000, 10, 2015/12/08) */
According to Square's Merchant User Agreement Article 42. Suspension or Termination by Us: "We may terminate this Agreement and close your Square Account for any reason or no reason at any time upon notice to you. We may also suspend the...

Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct."
The decision to deactivate your account is final. Any funds currently in your account will be held for 90 days. If you do not wish to wait the 90 days, you may issue a refund at any time within 60 days of the date of the transaction. To learn more about issuing refunds, please reference this article found on the online Help Center: https://squareup.com/help/en-us/article/5060-process-refunds
Initial Consumer Rebuttal /* (3000, 17, 2016/01/04) */
Hello,
The email provided to me states that my funds will be deposited on January 8, 2015, NOT in 90 days.
Once again, Square is attempting to keep funds that have been charged fairly by a consumer without stating why or how they determined to close the account.
There is no interest being given, nothing and surely this is illegal as it is guaranteed that square is gaining interest on the hundreds of thousands of dollars that it is keeping from the multiple customers that it is retaining money from.
As for the resolution of my funds. I sold my items to people that I am in no way acquainted to. I cannot simply refund fifteen to twenty transactions to strangers and hope to get my money from them in an alternative way. I do not have any idea who they are, nor should I have been expected to. Their emails do not even work for 60% of them.
Not one of these customers has filed a dispute, and all the funds are secure.
An additional fact now, my bank account was compromised and is closed. How on earth are they going to get the funds to me, and I have moved (at Christmas.) I am a college student.
This is ridiculous. Please do not allow them to proceed with these practices.
Final Business Response /* (4000, 20, 2016/01/15) */
Square credited your account on 1/14/16 with the remaining balances of $318.79 and $2.75 to your linked bank account. Please reply to the latest email correspondence between you and Square for additional account details or questions.

Square wanted to let you know that the hold on your Square account has expired, and your funds are scheduled to be deposited to your linked bank account within one to two business days. Please note that your account status remains unchanged. Square appreciates your patience and apologizes for any...

inconvenience this may have caused. Sincerely, Square Account Services

Complaint: [redacted]I am rejecting this response because:
Square had previously associated my account with another merchant's account.  That merchant had bad charges on my account.  After a lengthy back and forth with Square they admitted that the other merchant's transactions were put on my account.  Lee at Square advised me to open another account, the one in this complaint, and all would be well.  Following Square's instruction, I opened another account and they verified it as valid.  I started to process transactions on my new account and everything was going well until I tried to have the funds deposited into my account.  I believe they have mistaken my "hacked" account with my new account.  There have been no complaints from my customers concerning false charges.  In fact, they have left very complimentary comments pertaining to their transactions on my new account.  I would like Square to contact me.  It seems they are only taking a cursory look at the situation and not fully understanding the history of their mistake on my old account.Sincerely,[redacted]

Hello [redacted],Square is sorry to inform you that Square is deactivating your account. Square reviewed your account and found a persistent pattern of transactions generally associated with high-risk activity.Square regrets that, starting today, you will no longer be able to process transactions using Square. Due to the unusual or high risk activity associated with your account, your outstanding Square balance will be reserved for up to 180 days (but no less than 150 days), unless circumstances require that Square extend this reserve period. If you do not want Square to reserve your funds, you may refund the payment back to the cardholder account.Square Compliance TeamThis is a non-commercial message sent to you by Square, Inc.Email preferences: Please note that you may receive non-commercial email in accordance with your Square Seller Agreement, whether or not you elect to receive promotional email.FAQ: If you have any questions about Square, please see our help center at: https://squareup.com/helpPrivacy and security: Keeping your personal information secure is one of our most important responsibilities. For an explanation of how Square protects your personal information, please visit the Square website to read our Privacy Policy.