Flick Enterprises Inc

Hello, Square is sorry to inform you that Square is deactivating your account. Square's Account Services team reviewed your account and found a pattern of transactions associated with high-risk activity. For further information about our policies, you can review section 36 of the Square Payment...

Terms. Square regrets to inform you that, starting today, you will no longer be able to process transactions using Square. Any funds currently in your account will be held for 90 days before being released to your linked bank account. If you’d prefer to receive funds more quickly, you should consider refunding the payments back to the original cards and seeking alternate forms of payment. (Please note that Square will refund all the fees, too. Refunds are available within 60 days of the original payment. To process a refund, log in to the Square dashboard. Use the date selector tool to locate the specific payment. Click the payment you'd like to refund, then click "Issue Refund". Select the reason you're refunding the payment, and click "Issue Refund."

Hello,
While there’s typically no limit to the amount that you can transact with Square, larger transactions have a higher rate of decline.Unfortunately, after reviewing the information you submitted, Square was not be able to process your recent payment for $25,000. If you have any concerns,...

please refer to Part 1, Section 12 of Square's Seller Agreement.
Square's Account Services team  reviewed your account and determined that Square is no longer able to support processing your payments. Starting from the date Square notified you by email, your account with Square is deactivated. Any funds pending in your account balance were released to you on February 22, 2018 and will be available in your bank account within two business days of that date. For more information about our policies, please review the Square Payment Terms.

Square is sorry to inform you that Square is deactivating your account. Square reviewed your account and found a persistent pattern of transactions generally associated with high-risk activity.
Square regrets that, starting today, you will no longer be able to process transactions using Square. Due...

to the unusual or high risk activity associated with your account, your outstanding Square balance will be reserved for up to 180 days (but no less than 150 days), unless circumstances require that Square extend this reserve period. If you do not want Square to reserve your funds, you may refund the payment back to the cardholder account.
Square Compliance Team
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Square is happy to report they have successfully merged your accounts into one! This means you’ll be able to cash out your money to your bank from the app.

Square wanted to let you know that the hold on your Square account has expired, and your funds are scheduled to be deposited to your linked bank account within one to two business days. Please note that your account status remains unchanged. Square appreciates your patience and apologizes for any...

inconvenience this may have caused. Sincerely, Square Account Services

Thanks for reaching out. So that I can look into this for you, I’ll need you to provide the following information:
The email & phone number that was used to open the Square account

According to Square's Merchant User Agreement Article 42. Suspension or Termination by Us: "We may terminate this Agreement and close your Square Account for any reason or no reason at any time upon notice to you. We may also suspend the Services and access to your Square Account (including the...

funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct."The decision to deactivate your account is final. Any funds currently in your account will be held for 90 days. If you do not wish to wait the 90 days, you may issue a refund at any time within 60 days of the date of the transaction. To learn more about issuing refunds, please reference this article found on the online Help Center[redacted]

Square is sorry to inform you that Square is deactivating your account. Square reviewed your account and found a persistent pattern of transactions generally associated with high-risk activity.Square regrets that, starting today, you will no longer be able to process transactions using Square. Due...

to the unusual or high risk activity associated with your account, your outstanding Square balance will be reserved for up to 180 days (but no less than 150 days), unless circumstances require that Square extend this reserve period. If you do not want Square to reserve your funds, you may refund the payment back to the cardholder account.

I am NOT fully satisfied with anything yet.  Square said they need 4 pieces of basic info, so here it is.  I am giving formal notice that they have 72 to hours to refund my fiancee the money they processed from her illegally or they will see further action thru[redacted].
 
Email:  [redacted]
Phone #:  [redacted]
Business Name:  [redacted]
Registered Name: [redacted]

THank you for writing in, in-order to review your account we would need the email you used when you open your account, there's no account under [redacted]

Complaint: [redacted]I am rejecting this response because: The issue is NOT resolved.  The funds were sent to a closed account, and when contacting [redacted] re the money they informed me that they returned them to the issuer (which is you) and now are lost.  The proper bank account for deposit is now linked...which took 8 months of the account showing pending verification, is linked and has been linked eagerly awaiting the money to be deposited.  Your terms state that if the money is routed back they will be sent to the proper account within 2-3 business days.  I have now been waiting 35 days plus and haven't received anything.  I do not know why such a seemingly reputable company can be so poorly run and why obtaining MY MONEY is nearly impossible and how that is even legal.  Nonetheless please deposit the [redacted] into my [redacted] account listed and verified asap as that is the ONLY fair resolution Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because:  It is verbatim of the 1st and 2nd response.  I hate to have to repeat myself, but there is no communication, no way for a customer to be able to work this out or at least be given a fair answer as to why this decision was made.     What is a high risk activity?  After being in business 11 years I don't understand the accusations made against us or our business, I want to know and have a RIGHT TO KNOW WHEN THAT KIND OF ACCUSATIONS IS LEVELED AT US.  Is holding our funds 90 days (Or much longer in some people's cases) make it less high risk?  Why aren't the people who had their credit card used for our business complaining?  They are not, I have already called the both of them and told them since I feel this is a scam to keep a close on  their credit card activity. 
No resolution, it takes 2 parties to come to an agreement over an issue.
[redacted]
 
 
 
 
 
Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because: [redacted] did offer a legitimate business service to[redacted]. His credit card account does not belong to me or my business. We sent Square Inc. A copy of the invoice and also our business trade certificate. You have no reason to not to pay out the transaction. I have every reason to believe that you planned to cheat my business by withholding the $[redacted].30 in processing and transaction fees and not pay me the money. I am dissatisfied and I hope to come to a resolution that includes you returning the fees you took from me. You had to pay the customer the entire transaction amount but charged me for a processing fee of a payment I didn't receive. I feel it is unethical and unfair to hide behind your legal terns and conditions to cheat customers in the end because you've found a reason to not pay out. As I forestated The credid card account does not belong to me and it was a legitimate fee for services provided. I'm asking that you return my money or pay out the $[redacted] because you've already taken the processing fee.
 
 
 
 
 
 
 
Sincerely,Toshira Maldonado

Complaint: [redacted]I am rejecting this response because:Sincerely,Michelle [redacted]
My bank has been trying to reach out them, but of course....they only want to discuss the matter via email and they continue to send the same messages.  This is unacceptable when their name was listed as the recipient.  If they continue, I will file a class action suit against them.

Hello,
The transactions you mentioned were disputed by the cardholders through their card-issuing bank(s).
Cardholders are afforded the right to issue a billing dispute for any transaction processed by their credit-issuing bank. While Square does its best to represent you in challenging the...

chargeback with the information provided, your customer's card-issuing bank is the ultimate arbiter of each dispute.
Square debited your account for this dispute in accordance with Article 28 of the Square Seller Agreement: "For any transaction that results in a Chargeback, we may withhold the Chargeback amount in a Reserve. We may debit the amount of any Chargeback and any associated Fees, fines, or penalties listed in the Fee Schedule or assessed by the Association or our processor from your Square Account (including without limitation any Reserve), any proceeds due to you, your bank account, or other payment instrument registered with us. If you have pending Chargebacks, we may delay payouts from your Square Account. Further, if we reasonably believe that a Chargeback is likely with respect to any transaction, we may withhold the amount of the potential Chargeback from payments otherwise due to you under this Agreement until such time that: (a) a Chargeback is assessed due to a Buyer's complaint, in which case we will retain the funds; (b) the period of time under applicable law or regulation by which the Buyer may dispute that the transaction has expired; or (c) we determine that a Chargeback on the transaction will not occur. If we are unable to recover funds related to a Chargeback for which you are liable, you will pay us the full amount of the Chargeback immediately upon demand. You agree to pay all costs and expenses, including without limitation attorneys' fees and other legal expenses, incurred by or on behalf of us in connection with the collection of all Square Account deficit balances unpaid by you."

Complaint: [redacted]I am rejecting this response because:Sincerely,[redacted]
 
This response is ridiculous and truly shows the lack of character that this company displays. I took the liberty of providing 4 of the 6 corresponding emails from myself and square in chronological order. I have two more emails but I was only allowed to attach four. I was NEVER told by square that anything was wrong with my account until I made the complaint against they're representative [redacted]. As I write this response I still haven't been given the decency of being told exactly why my account was terminated. My company has ONLY processed ONE transaction so "How does my transaction(s) not comply with square's guidelines"?. It's plain as day as you can see in my corresponding that my initial investigation was complete and I was given the ability to resume transactions UNTIL I SIMPLY ASKED A BELLIGERENT EMPLOYEE A QUESTION. I have more emails that I am willing to release.

Complaint: [redacted]I am rejecting this response because:
the business failed to explain what the "high risk activity" they allege I committed. It is totally unacceptable to be accused of wrong doing without anything definitive. Their action not only inconvenienced me in my financial transaction, but also left me burden with the cost of a brand new $[redacted] card reader device I can no longer use. Since the business doesn't want to release the findings of the high risk activity they should at least reemburse me the cost of their device.Sincerely,[redacted]

Initial Business Response /* (1000, 5, 2016/01/20) */
Square has credited your account $780.66 on 1/6/16. Please refer to the latest email correspondence between you and Square for additional questions or concerns.

Complaint: [redacted]I am rejecting this response because I will be going to the[redacted] Attorney General.Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because:
Square claimed that my account was deemed "high risk."  I see absolutely no reason for me to have a high risk account at all.  They never gave this reason in their initial e-mail explaining why they deactivated my account.  Now they are just fishing for excuses.  I am not a con artist, nor am I engaged in anything fraudulent practices online.  I am merely accepting payments from the general public for consultation services that I offer.  Any declined payments indicate that the payees were not able to use Square, and some of them reside in foreign countries where Square cannot be used.  That is the reason for declined payments.  Again, Square's deactivation of my account is completely baseless and unacceptable.
Sincerely,[redacted]