Flick Enterprises Inc

Initial Business Response /* (1000, 5, 2015/11/05) */
According to Square's Merchant User Agreement Article 42. Suspension or Termination by Us: "We may terminate this Agreement and close your Square Account for any reason or no reason at any time upon notice to you. We may also suspend the...

Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct."
The decision to deactivate your account is final. Any funds currently in your account will be held for 90 days. If you do not wish to wait the 90 days, you may issue a refund at any time within 60 days of the date of the transaction. To learn more about issuing refunds, please reference this article found on the online Help Center:

Hello,
 
On December 20, Square sent you the following message by email;
 
"We are happy to inform you that we have completed our review of your release agreement and have removed the deferred payout status on your account. If your account has a pending deposit, your funds will be deposited within 1-2 business days.As each bank has its own deposit processing procedures, some banks will reflect the deposit within twenty four hours, while other banks may take longer. Most banks do not process deposits during weekends and holidays.You may visit the Square Help Center to learn more about deposits.Thank you for your cooperation."

Initial Business Response /* (1000, 5, 2016/01/27) */
Square was unable to locate a Square account associated with this name and email address. If you could provide the name and email address on the account of which you are inquiring, Square can further assist you.

Hello [redacted],We wanted to let you know that the hold on your Square account has expired, and your funds are scheduled to be deposited to your linked bank account within one to two business days. Please note that your account status remains unchanged.We appreciate your patience and apologize again...

for any inconvenience this may have caused.Sincerely,Square Account Services

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Please refer to the email sent to you on 10/6/[redacted]...SquareHello [redacted],We wanted to let you know that the hold on your Square account has expired, and your funds are scheduled to be deposited to your linked bank account within one to two business days. Please note that your account status remains unchanged.We appreciate your patience and apologize again for any inconvenience this may have caused.Sincerely,Square Account Services© 2016 Square, Inc.

Initial Business Response /* (1000, 10, 2015/09/10) */
Hello,
Upon further investigation, a member of Square's Account Services team reviewed your account and elected to terminate the account in accordance with Article 42 of the Square Seller Agreement: "We may terminate this Agreement and close...

your Square Account for any reason or no reason at any time upon notice to you. We may also suspend the Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct."
Article 43 further states that: "We will not be liable to you for compensation, reimbursement, or damages in connection with your use of the Services, or in connection with any termination or suspension of the Services. Any termination of this Agreement does not relieve you of any obligations to pay any Fees or costs accrued prior to the termination and any other amounts owed by you to us as provided in this Agreement."
The decision to deactivate your account is final. Any funds currently in your account will be held for 90 days from the date of the deactivation. If you do not wish to wait the 90 days, you may issue a refund at any time within 60 days of the date of the transaction. To learn more about issuing refunds, please reference this article found on the online Help Center: https://help.squareup.com/customer/portal/articles/XXXXXX-how-do-i-process-a-ref...⇄ /> For security purposes, Square cannot disclose further details regarding the reason for account deactivation.
Initial Consumer Rebuttal /* (3000, 12, 2015/09/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I've been doing business with Square since 2012. During this time I have never encountered a chargeback situation, nor have I experienced any fraudulent transactions. The fact that you are "holding" this transaction for this amount of time, and terminating my account without a valid reason; is in my opinion, totally UNACCEPTABLE!
Last but not least, I've been constantly attempting to communicate with the representatives at SQUARE ever since May; in order to resolve this non-funding issue, and get those much needed funds released to me as soon as possible. As you can see, me following that "route-to-resolution" has not been very successful.
Final Business Response /* (4000, 14, 2015/10/05) */
Hello,
A member of Square's Account Services team reviewed your account and elected to terminate the account in accordance with Article 42 of the Square Seller Agreement: "We may terminate this Agreement and close your Square Account for any reason or no reason at any time upon notice to you. We may also suspend the Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct."
Upon further inspection, a member from Square's Account Services team reached out to you on September 27, 2015. The message states: "We wanted to let you know that the hold on your Square account has expired, and your funds are scheduled to be deposited to your linked bank account within one to two business days. Please note that your account status remains unchanged."

Complaint: [redacted]I am rejecting this response because:Sincerely,[redacted]

We wanted to let you know that after reviewing your account we were able to release the pending funds on 8/10, and your funds are scheduled to be deposited to your linked bank account within one to two business days. Please note that your account status remains unchanged.We appreciate your patience and apologize again for any inconvenience this may have caused.Sincerely,Square Account Services

Please refer to the email correspondence between you and Square from 3/22/**. The message states: "I looked at your Cash account and can confirm these funds have already been successfully delivered to your recipient. Square is unable to cancel Cash transactions after they've completed transferring...

to your recipient's bank. However, you're able to request the same amount of money from your recipient with the Cash app or by email to receive the equivalent amount of money back. If you're unable to resolve the matter with the recipient, please contact your card-issuing bank for assistance."

Hello,
As previously stated, Square challenged the dispute with your sender’s bank, but unfortunately the bank has resolved the dispute in the sender’s favor.Because this resolution is final, Square no longer has rights within the credit card networks to continue challenging this payment dispute.
Please note Square reserves the right to recover funds for disputed transactions. To learn more, please visit Square’s Cash Terms of Service and Payment Terms.

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Square wanted to let you know that the hold on your Square account has expired, and your funds are scheduled to be deposited to your linked bank account within one to two business days. Please note that your...

account status remains unchanged. Square appreciates your patience and apologizes for any inconvenience this may have caused.

Square is sorry to inform you that Square has deactivated your account. Square reviewed your account and found that your business is prohibited by Section 3 of the Payment Terms and/or Section 4 of the General Terms, which means Square cannot accept payments related to your business. Square regrets...

that, starting from the date of your deactivation notice, you will no longer be able to process transactions using Square. Your outstanding Square balance will be paid out per our normal payment schedule. Square appreciates your having chosen Square and apologize for any inconvenience this may cause.

Hello, Square is sorry to inform you that Square is deactivating your account. Square's Account Services team reviewed your account and found a pattern of transactions associated with high-risk activity. For further information about our policies, you can review section 36 of the Square Payment...

Terms. Square regrets to inform you that, starting today, you will no longer be able to process transactions using Square. Any funds currently in your account will be held for 90 days before being released to your linked bank account. If you’d prefer to receive funds more quickly, you should consider refunding the payments back to the original cards and seeking alternate forms of payment. (Please note that Square will refund all the fees, too. Refunds are available within 60 days of the original payment. To process a refund, log in to the Square dashboard. Use the date selector tool to locate the specific payment. Click the payment you'd like to refund, then click "Issue Refund". Select the reason you're refunding the payment, and click "Issue Refund."

Square is sorry to inform you that Square is deactivating your account. Square reviewed your account and found that your business is prohibited by Section 3 of the Payment Terms and/or Section 4 of the General Terms, which means Square cannot accept payments related to your business.Square regrets that, starting today, you will no longer be able to process transactions using Square.Your outstanding Square balance will be paid out per our normal payment schedule.Square appreciates your having chosen Square and apologize for any inconvenience this may cause.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Please refer to the following email sent to you: 
Hello, Square is writing to notify you of a Tax Levy received from the State of Washington for your account. As such, Square has placed a freeze on your account for all available funds up to the amount of the imposed levy, and any available...

funds will be remitted to the State of Washington. Please contact the State of Washington to resolve this matter. If Square receives notification that the levy has been lifted, Square will remove the current freeze on your settlement and deposits will resume as normal. In the instance Square does not receive notification of release, Square is legally obligated to remit the funds.Thank you,Square Tax Operations

After reviewing your account we can see you refunded your customer the full amount back to 5 different credit cards, as of 6/24 they're no pending payments.

Hello,
Square has issued a refund for your subscription from the month of January, as a result of this issue. Please feel free to reach out if you have any questions or experience any problems as a result of this.

Complaint: [redacted]I am rejecting this response because:
It tells me nothing. How can you not tell me why you canceled my account? It also does not tell me when I can expect them to give me my money they have in suspense. I feel thisnis an unethical business practice. The answer they gave to why is basicaly, because. Sincerely,[redacted]