Flick Enterprises Inc

Initial Business Response /* (1000, 5, 2015/11/05) */
According to Square's Merchant User Agreement Article 42. Suspension or Termination by Us: "We may terminate this Agreement and close your Square Account for any reason or no reason at any time upon notice to you. We may also suspend the...

Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct."
The decision to deactivate your account is final. Any funds currently in your account will be held for 90 days. If you do not wish to wait the 90 days, you may issue a refund at any time within 60 days of the date of the transaction. To learn more about issuing refunds, please reference this article found on the online Help Center:

Hello,
Square has issued a refund for your subscription from the month of January, as a result of this issue. Please feel free to reach out if you have any questions or experience any problems as a result of this.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Complaint: [redacted]I am rejecting this response because:Sincerely,[redacted]
First of all I never agreed to anything and never signed anything.
Second of all if they are referring to Either none working antique guns or parts
they are way out of line. Holding my money is stealing as far as I'm concerned.
Third of all I don't want to do business with a nitpicking company such as them.
I know the laws and have been in and around law enforcement most of my life
and this is stealing plane and simple.

Square is sorry to inform you that Square is deactivating your account. Square reviewed your account and found that your business is prohibited by Section 3 of the Payment Terms and/or Section 4 of the General Terms, which means Square cannot accept payments related to your business.Square regrets that, starting today, you will no longer be able to process transactions using Square.Your outstanding Square balance will be paid out per our normal payment schedule.Square appreciates your having chosen Square and apologize for any inconvenience this may cause.

Hello, Square is sorry to inform you that Square is deactivating your account. Square's Account Services team reviewed your account and found a pattern of transactions associated with high-risk activity. For further information about our policies, you can review section 36 of the Square Payment...

Terms. Square regrets to inform you that, starting today, you will no longer be able to process transactions using Square. Any funds currently in your account will be held for 90 days before being released to your linked bank account. If you’d prefer to receive funds more quickly, you should consider refunding the payments back to the original cards and seeking alternate forms of payment. (Please note that Square will refund all the fees, too.) Refunds are available within 60 days of the original payment. To process a refund, log in to the Square dashboard. Use the date selector tool to locate the specific payment. Click the payment you'd like to refund, then click "Issue Refund". Select the reason you're refunding the payment, and click "Issue Refund." Unfortunately, Square's decision to deactivate your account is final. Due to security reasons and the obligations of Square's agreements with card networks and other financial institutions, Square cannot reverse this decision and are unable to provide additional details.

Hello,
As previously stated, Square challenged the dispute with your sender’s bank, but unfortunately the bank has resolved the dispute in the sender’s favor.Because this resolution is final, Square no longer has rights within the credit card networks to continue challenging this payment dispute.
Please note Square reserves the right to recover funds for disputed transactions. To learn more, please visit Square’s Cash Terms of Service and Payment Terms.

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Square wanted to let you know that the hold on your Square account has expired, and your funds are scheduled to be deposited to your linked bank account within one to two business days. Please note that your...

account status remains unchanged. Square appreciates your patience and apologizes for any inconvenience this may have caused.

Please refer to the following email sent to you on November 14: Hello[redacted], It was nice speaking to you today. Your account has been deactivated. Square accounts will always be free, and you’re welcome to create a new one at any time. Please let me know if you have any other questions or...

concerns.

Initial Business Response /* (1000, 5, 2016/01/27) */
Square was unable to locate a Square account associated with this name and email address. If you could provide the name and email address on the account of which you are inquiring, Square can further assist you.

Complaint: [redacted]I am rejecting this response because:
There was still no explanation offered as to specifically what was deemed a "fraudulent transaction" as Square stated in there original message to me. All they offer is a statement from there terms stating that they can terminate at any time for any reason?  Furthermore the young lady I spoke with at square told me she would escalate our issue over a week ago now and said someone would contact us and no one has done so.
I find Square as being fraudulent by withholding our funds without offering any specifics what-so-ever.  Furthermore the funds that they are holding when released after 90 days should include the prevailing interest rate!  This is totally unacceptable!
This is there specific explanation?
36. Termination of Payment Services
Square may Terminate your use of the Payment Services at any time for any reason. Any termination of these terms does not relieve you of obligations to pay Fees or costs accrued prior to the termination, Chargebacks, and any other amounts owed to us as provided in these Payment Terms or the Terms of Service. If your access to Payment Services has been terminated, you may still be permitted to use Square’s other products, subject to our discretion.
Sincerely,[redacted]

Initial Business Response /* (1000, 5, 2015/11/04) */
Based on the email sent by Square on 11/03/15, your funds are scheduled to be deposited into your linked bank account within one to two business days.
Initial Consumer Rebuttal /* (2000, 7, 2015/11/06) */
(The consumer indicated he/she...

ACCEPTED the response from the business.)

Hello,
 
On December 20, Square sent you the following message by email;
 
"We are happy to inform you that we have completed our review of your release agreement and have removed the deferred payout status on your account. If your account has a pending deposit, your funds will be deposited within 1-2 business days.As each bank has its own deposit processing procedures, some banks will reflect the deposit within twenty four hours, while other banks may take longer. Most banks do not process deposits during weekends and holidays.You may visit the Square Help Center to learn more about deposits.Thank you for your cooperation."

Hello,As previously stated to you on April 12, Square’s Privacy Policy is in place to protect both sellers and their customers. Given Square’s Privacy Policy we are unable to disclose information about the business, other than what appears on that business’ receipts.Square is unable to refund...

transactions on behalf of its sellers. If you have filed a dispute on these charges with your bank, Square will work directly with your bank once Square receives notification of the billing dispute.
If you believe that any suspicious or unlawful activity has occurred, you may want to report the situation to law enforcement. If you report the matter to law enforcement, Square will cooperate in their investigation.

Please refer to the following email sent to you: 
Hello, Square is writing to notify you of a Tax Levy received from the State of Washington for your account. As such, Square has placed a freeze on your account for all available funds up to the amount of the imposed levy, and any available...

funds will be remitted to the State of Washington. Please contact the State of Washington to resolve this matter. If Square receives notification that the levy has been lifted, Square will remove the current freeze on your settlement and deposits will resume as normal. In the instance Square does not receive notification of release, Square is legally obligated to remit the funds.Thank you,Square Tax Operations

Please refer to the following email sent on DATE:  
Hello, Square is sorry to inform you that Square is deactivating your account. Square's Account Services team reviewed your account and found a pattern of transactions associated with high-risk activity. For further information about...

our policies, you can review section 36 of the Square Payment Terms. Square regrets to inform you that, starting today, you will no longer be able to process transactions using Square. Any funds currently in your account will be held for 90 days before being released to your linked bank account. If you’d prefer to receive funds more quickly, you should consider refunding the payments back to the original cards and seeking alternate forms of payment. (Please note that Square will refund all the fees, too.) Refunds are available within 60 days of the original payment. To process a refund, log in to the Square dashboard. Use the date selector tool to locate the specific payment. Click the payment you'd like to refund, then click "Issue Refund". Select the reason you're refunding the payment, and click "Issue Refund." Unfortunately, Square's decision to deactivate your account is final. Due to security reasons and the obligations of Square's agreements with card networks and other financial institutions, Square cannot reverse this decision and are unable to provide additional details.

Please refer to the email sent to you on 10/6/[redacted]...SquareHello [redacted],We wanted to let you know that the hold on your Square account has expired, and your funds are scheduled to be deposited to your linked bank account within one to two business days. Please note that your account status remains unchanged.We appreciate your patience and apologize again for any inconvenience this may have caused.Sincerely,Square Account Services© 2016 Square, Inc.

After reviewing your account we can see you refunded your customer the full amount back to 5 different credit cards, as of 6/24 they're no pending payments.

Initial Business Response /* (1000, 5, 2015/11/04) */
Hello,
Upon further investigation, a member of Square's Account Services team reviewed your account and elected to terminate the account in accordance with Article 42 of the Square Seller Agreement: "We may terminate this Agreement and close...

your Square Account for any reason or no reason at any time upon notice to you. We may also suspend the Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct."
Article 43 further states that: "We will not be liable to you for compensation, reimbursement, or damages in connection with your use of the Services, or in connection with any termination or suspension of the Services. Any termination of this Agreement does not relieve you of any obligations to pay any Fees or costs accrued prior to the termination and any other amounts owed by you to us as provided in this Agreement."
The decision to deactivate your account is final. Any funds currently in your account will be held for 90 days from the date of the deactivation. If you do not wish to wait the 90 days, you may issue a refund at any time within 60 days of the date of the transaction. To learn more about issuing refunds, please reference this article found on the online Help Center: https://help.squareup.com/customer/portal/articles/XXXXXX-how-do-i-process-a-ref...⇄ /> For security purposes, Square cannot disclose further details regarding the reason for account deactivation.

Initial Business Response /* (1000, 5, 2015/09/14) */
Hello,
Square was unable to locate a Square account associated with this name and email address. If you could provide the name and email address on the account of which you are inquiring, Square can further assist you.