Flick Enterprises Inc

Initial Business Response /* (1000, 5, 2015/06/22) */
Hello [redacted],
A member of Square's Account Services team reviewed your account and elected to terminate the account in accordance with Article 42 of the Square Seller Agreement: "We may terminate this Agreement and close your Square Account...

for any reason or no reason at any time upon notice to you. We may also suspend the Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct."
Article 43 further states that: "We will not be liable to you for compensation, reimbursement, or damages in connection with your use of the Services, or in connection with any termination or suspension of the Services. Any termination of this Agreement does not relieve you of any obligations to pay any Fees or costs accrued prior to the termination and any other amounts owed by you to us as provided in this Agreement."
The decision to deactivate your account is final. Any funds currently in your account will be held for 90 days from the date of the deactivation. If you do not wish to wait the 90 days, you may issue a refund at any time within 60 days of the date of the transaction. To learn more about issuing refunds, please reference this article found on the online Help Center: https://help.squareup.com/customer/portal/articles/XXXXXX-how-do-i-process-a-ref...⇄ /> For security purposes, Square cannot disclose further details regarding the reason for account deactivation.
Initial Consumer Rebuttal /* (3000, 7, 2015/06/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
SQUARE HAS NO SECTION 42 AS OF SEPTEMBER "2013". IT IS CLEARLY STATED ON THEIR WEBSITE THAT "(THEY USE TO HOLD FUNDS REQUIRING ANYTHING OVER $2000.02, BUT AS OF SEPTEMBER "2013" THEY DID AWAY WITH THAT PARTICULAR POLICY)"!!! AGAIN IT IS STATED ON THEIR OWN WEBSITE UNDER "ABOUT US". NOT ONLY THAT, BUT EVERY COMPLAINT THAT IS FILED ABOUT THEM THROUGH Revdex.com. SQUARE'S 1ST RESPONSE IS ALWAYS THE SAME, "REARDING SECTION 42" THIS IS JUST A STALL TATIC FOR SQUARE. THERE IS NO SECTION 42. THIS ISSUE SHOULD OF NEVER HAPPENED. [redacted]AGAIN, I SIGNED UP ON 6.5.15, PROCESSED (2) TRANACTIONS ON 6.9.15, & SQUARE TOOK IT UPON THEIRSELVES TO DEACTIVATE MY ACCOUNT ON 6.11.15 FOR NO APPARENT REASON, WITHOUT DEPOSITING FUNDS TO MY ACCOUNT. THEY NOTIFIED ME BY E-MAIL ON 6.11.15, AFTER THEY HAD ALREADY DEACTVATED MY ACCOUNT. THIS WHOLE SITUATION HAPPENED WITHIN A (6) DAY PERIOD. SQUARE IS THE ONE THAT IS DOING ILLEGAL THINGS. I HAVE BEEN IN BUSINESS FOR (12) YEARS I FILE TAXES EVERY YEAR. THERE IS NOTHING ILLEGAL ABOUT WHAT I DO. I SELL MERCHANDISE ON THE INTERNET JUST LIKE THOUSANDS OF OTHER BUSINESSES DO. I PROVIDED (3) MONTHS OF BANK STATEMENTS (WHICH I WAS NOT HAPPY ABOUT FAXING THE INFORMATION TO THEM, BUT, I DID PER THEIR REQUEST), MY BANK STATMENTS HAVE MY BUSINESS NAME, MY FULL NAME, ADDRESS, & COMMERCIAL SOLE PROPRIETOR PRINTED ON EACH & EVERY STATEMENT. I ALSO FAXED CONFIRMATION OF THE CUSTOMER'S SHIPPING, COPIES OF CUSTOMER'S INVOICES & A COPY OF MY DRIVER'S LICENSE. I EVEN SIGNED UNDERNEATH THE DRVER'S LISCENSE COPY SO, THAT THEY COULD COMPARE SIGNATURES, (THIS WAS MY IDEA, NOT THEIR'S)!! THEY ARE ILLEGALLY HOLDING FUNDS THAT DON'T BELONG TO THEM, AND PROBABLY DRAWING INTEREST ON THOSE FUNDS ALSO. THEY HAVE NO GROUNDS FOR HOLDING MY FUNDS. [redacted]BEFORE I FILED A REPORT WITH Revdex.com I E-MAILED SQUARE ASKING THEM TO PLZ MAIL BACK THE (16) PAGES OF PERSONNAL DOCUMENTS THAT I HAD TO FAX TO THEM FOR VERIFICATION. THEY HAVE NEVER RESPOND TO MY REQUEST. [redacted]ONE OTHER THING, AFTER THE 1ST REQUEST FOR VERIFICATION FROM SQUARE, ON 6.10.15, I WAS ABLE TO CALL THEM & I SPOKE TO "[redacted]" HE STATED THAT IT WAS THE LAW THAT I FAX THEM (3) MONTH'S OF BANK STATEMENTS. HE WAS THE ONE WHO TOLD ME WHAT I NEEDED TO FAX BEFORE I FAXED THE (16) PAGES TO SQUARE. THAT CONVERSATION WAS RECORDED SO, PLZ ASK SQUARE TO ALLOW YOU TO LISTEN TO HOW I WAS TREATED, "[redacted]" WAS EXTRMELY RUDE SAYING IT'S THE LAW. [redacted]I WAS REFERRED TO SQUARE BY MY EXISTING CUSTOMER'S. I HAVE SINCE TALKED TO MY CUSTOMER'S, & ASKED THEM "IF THEY HAD TO PROVIDE ANY BANK STATEMENTS, OR ANYTHING ELSE"? MY CUSOTMER'S RESPONDED BY SAYING "NOT AT ALL", SQUARE NEVER ASKED THEM FOR ANY FORM OF VERIFICATION DOCUMENTS. [redacted]SO, MY OPINION IS AS FOLLOWS SQUARE PICKS WHO THEY ARE GOING TO DO THIS TOO!!! THEY DON'T DO IT TO EVERYONE!!! [redacted]ALL I WANT IS FOR THE FUNDS TO BE DEPOSITED INTO MY BANK ACCOUNT IMMEDIATELY, & THIS COMPLAINT WILL GO AWAY!!!! IT'S THAT SIMPLE. PLZ, STOP USING STALL TATICS!!!! IF SQUARE DRAWS THIS OUT FOR (60) DAYS, THEN I WILL HAVE TO WAIT ANOTHER (30) DAYS TO GET MY MONEY, THAT MONEY RIGHTFULLY BELONGS TO ME!!!! [redacted]MY BANK STATMENTS HAVE MY BUSINESS NAME, MY FULL NAME, ADDRESS, & COMMERCIAL SOLE PROPRIETOR PRINTED ON EACH & EVERY STATEMENT.
Final Business Response /* (4000, 9, 2015/07/07) */
Hello,
Upon further investigation, Article 42 of Square's Seller agreement is available at the following web address: https://squareup.com/legal/ua.
An email was sent to you on June 11, 2015 from Square stating that "phone support is only available for customers with an active Square account".
Article 4 of the Square Seller Agreement states that "Square may request additional information from you at any time". Article 40 part (d) states: "we reserve the right (but have no obligation) to delete all of your information and account data stored on our servers".
Per a separate email that was sent to you on June 11, 2015, a member of Square's Account Services team reviewed your account and elected to terminate the account in accordance with Article 42 of the Square Seller Agreement: "We may terminate this Agreement and close your Square Account for any reason or no reason at any time upon notice to you. We may also suspend the Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct."
Article 43 further states that: "We will not be liable to you for compensation, reimbursement, or damages in connection with your use of the Services, or in connection with any termination or suspension of the Services. Any termination of this Agreement does not relieve you of any obligations to pay any Fees or costs accrued prior to the termination and any other amounts owed by you to us as provided in this Agreement."
The decision to deactivate your account is final. Any funds currently in your account will be held for 90 days from the date of the deactivation. If you do not wish to wait the 90 days, you may issue a refund at any time within 60 days of the date of the transaction. To learn more about issuing refunds, please reference this article found on the online Help Center: https://help.squareup.com/customer/portal/articles/XXXXXX-how-do-i-process-a-ref...⇄ /> For security purposes, Square cannot disclose further details regarding the reason for account deactivation.
Final Consumer Response /* (4200, 13, 2015/07/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I DID NOTHING WRONG. WHY ARE YOU HOLDING MONEY THAT DOESN'T BELONG TO YOU? I WANT THAT MONEY TO BE PUT INTO MY BANK ACCOUNT IMMEDIATELY!!! ENOUGH, IS ENOUGH!! I'M OVER YOUR STALLING TACTS!! MONEY MUST BE DEPOSITED RIGHT AWAY, OR ELSE!!! I'VE TAKING THE TIME TO SEND RESPONSES IN DETAIL. YOU ARE NOT EVEN BOTHERING TO READ THE RESPONSES. YOU'VE HELD THE MONEY LONG ENOUGH. YOU WON'T EVEN GIVE ME A REASON WHY YOU DEACTIVARED MY SQUARE ACCOUNT. I WANT TO KNOW WHY? I DON'T WON'T YOU TO REPLY BY USING ARTICLE #4, #42, & #43. I WANT A LEGITAMATE REASON WHY YOU CLOSED MY SQUARE ACCOUNT? YOU HAVE NOT DONE SO, YET!!! PUT THE MONEY IN MY ACOOUNT RIGHT AWAY.
I'M SO OVER THIS MATTER. PAY ME MY FUNDS THAT YOU HAVE BEEN DRAWING INTEREST ON IMMEDIATELY!!!!

This is complete garbage. We need these funds to run our small business. These funds are not property of square! Holding the funds this time period is unacceptable! This is theft. I'm not okay with this response, they do not tell me how anything my company did was wrong! We did nothing wrong or suspicious! I want to know what makes them think we did anything wrong, but regardless I want our money back now. Not to mention there is nothing on here about why this company wont let us call in and why they have refused to respond to all my emails.Complaint: [redacted]I am rejecting this response because:Sincerely,[redacted]

Hello [redacted],Square is sorry to inform you that Square is deactivating your account. Square reviewed your account and found a persistent pattern of transactions generally associated with high-risk activity.Square regrets that, starting today, you will no longer be able to process transactions using Square. Due to the unusual or high risk activity associated with your account, your outstanding Square balance will be reserved for up to 180 days (but no less than 150 days), unless circumstances require that Square extend this reserve period. If you do not want Square to reserve your funds, you may refund the payment back to the cardholder account.Square Compliance TeamThis is a non-commercial message sent to you by Square, Inc.Email preferences: Please note that you may receive non-commercial email in accordance with your Square Seller Agreement, whether or not you elect to receive promotional email.FAQ: If you have any questions about Square, please see our help center at: https://squareup.com/helpPrivacy and security: Keeping your personal information secure is one of our most important responsibilities. For an explanation of how Square protects your personal information, please visit the Square website to read our Privacy Policy.

Hello,
There is no Bitcoin wallet address from the Cash App. The Cash App is not a wallet for Bitcoin - however you can buy, sell, and withdraw Bitcoin to an external wallet.

Square is sorry to inform you that Square is deactivating your account. Square reviewed your account and found a persistent pattern of transactions generally associated with high-risk activity.Square regrets that, starting today, you will no longer be able to process transactions using Square. Due to the unusual or high risk activity associated with your account, your outstanding Square balance will be reserved for up to 180 days (but no less than 150 days), unless circumstances require that Square extend this reserve period. If you do not want Square to reserve your funds, you may refund the payment back to the cardholder account.Square Compliance TeamThis is a non-commercial message sent to you by Square, Inc.Email preferences: Please note that you may receive non-commercial email in accordance with your Square Seller Agreement, whether or not you elect to receive promotional email.FAQ: If you have any questions about Square, please see our help center at: https://squareup.com/helpPrivacy and security: Keeping your personal information secure is one of our most important responsibilities. For an explanation of how Square protects your personal information, please visit the Square website to read our Privacy Policy.

Complaint: [redacted]I am rejecting this response because: This is a Bt response. This company has done nothing to satisfy me. They have not lost a customer along with several more that know plus anyone else I encounter. I will encourage other people not to do business with this company this company has not contacted me at all I have lost money because of their ignorance I hope other people do the same and let people know how these Crooks do business.
 
Sincerely,[redacted]

Complaint:[redacted]I am rejecting this response because:
There are details to address that I would only discuss over the phone
Sincerely,[redacted]

After your first purchase at a Square seller, you’ll have the option to provide your email address or phone number if you would like to receive digital receipts. If you provide an email address, you’ll start receiving automatic receipts delivered by Square at that email address for all purchases you make from Square sellers using the same card. Any card with that card number, regardless of the name on the card, will receive automatic receipts for purchases made at Square merchants to the initial email provided. Square does not share your contact information with Square sellers. To unlink your email address, click the “Not your receipt?” link on the bottom of the receipt you received.

Hello [redacted],We’re sorry to inform you that we are deactivating your account. Our Account Services team reviewed your account and found a pattern of transactions associated with high-risk activity.For further information about our policies, you can review section 36 of the Square Payment Terms.We regret that, starting today, you will no longer be able to process transactions using Square. Any funds currently in your account will be held for 90 days before being released to your linked bank account.If you’d prefer to receive funds more quickly, you should consider refunding the payments back to the original cards and seeking alternate forms of payment. (Please note that we will refund all the fees, too.)Refunds are available within 60 days of the original payment. To process a refund, log in to the Square dashboard.Use the date selector tool to locate the specific payment.Click the payment you'd like to refund, then click "Issue Refund".Select the reason you're refunding the payment, and click "Issue Refund."Unfortunately, our decision to deactivate your account is final. Due to security reasons and the obligations of our agreements with card networks and other financial institutions, we cannot reverse this decision and are unable to provide additional details.Again, we apologize for any inconvenience this may have caused.Sincerely,Square Account Services

Initial Business Response /* (1000, 10, 2015/12/08) */
According to Square's Merchant User Agreement Article 42. Suspension or Termination by Us: "We may terminate this Agreement and close your Square Account for any reason or no reason at any time upon notice to you. We may also suspend the...

Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct."
The decision to deactivate your account is final. Any funds currently in your account will be held for 90 days. If you do not wish to wait the 90 days, you may issue a refund at any time within 60 days of the date of the transaction. To learn more about issuing refunds, please reference this article found on the online Help Center: https://squareup.com/help/en-us/article/5060-process-refunds
Initial Consumer Rebuttal /* (3000, 17, 2016/01/04) */
Hello,
The email provided to me states that my funds will be deposited on January 8, 2015, NOT in 90 days.
Once again, Square is attempting to keep funds that have been charged fairly by a consumer without stating why or how they determined to close the account.
There is no interest being given, nothing and surely this is illegal as it is guaranteed that square is gaining interest on the hundreds of thousands of dollars that it is keeping from the multiple customers that it is retaining money from.
As for the resolution of my funds. I sold my items to people that I am in no way acquainted to. I cannot simply refund fifteen to twenty transactions to strangers and hope to get my money from them in an alternative way. I do not have any idea who they are, nor should I have been expected to. Their emails do not even work for 60% of them.
Not one of these customers has filed a dispute, and all the funds are secure.
An additional fact now, my bank account was compromised and is closed. How on earth are they going to get the funds to me, and I have moved (at Christmas.) I am a college student.
This is ridiculous. Please do not allow them to proceed with these practices.
Final Business Response /* (4000, 20, 2016/01/15) */
Square credited your account on 1/14/16 with the remaining balances of $318.79 and $2.75 to your linked bank account. Please reply to the latest email correspondence between you and Square for additional account details or questions.

Hello,
Thanks for writing in. Square has taken a look at your account and the refund you made on this payment, and have resolved the issue. You should now be able to continue accepting transactions using your Square account, and receiving deposits as normal.
Please note that under Square's Terms...

of Service, you cannot process prepaid cards, gift cards, or your own credit card using your Square account. The Square Terms of Service also prohibit using Square as a money transfer system. You must provide a legitimate good or service in exchange for every payment processed with Square.

Initial Business Response /* (1000, 5, 2016/01/11) */
According to Square's Merchant User Agreement Article 42. Suspension or Termination by Us: "We may terminate this Agreement and close your Square Account for any reason or no reason at any time upon notice to you. We may also suspend the...

Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct."
The decision to deactivate your account is final. Any funds currently in your account will be held for 90 days. If you do not wish to wait the 90 days, you may issue a refund at any time within 60 days of the date of the transaction. To learn more about issuing refunds, please reference this article found on the online Help Center: https://squareup.com/help/en-us/article/5060-process-refunds

Thank you for writing in, on 6/25/** a Chargeback was filed on the charge for $[redacted] on 7/11/** it was closed in merchants favor, you would need to contact your bank concerning the funds..

Complaint:[redacted]I am rejecting this response because:Sincerely,[redacted]

Please refer to the following email sent to you on October 21:  Hello Kristen, We're sorry to inform you that we are deactivating your account. We reviewed your account and found a persistent pattern of transactions generally associated with high-risk activity. We regret that, starting today,...

you will no longer be able to process transactions using Square. Due to the unusual or high risk activity associated with your account, your outstanding Square balance will be reserved for up to 180 days (but no less than 150 days), unless circumstances require that we extend this reserve period. If you do not want us to reserve your funds, you may refund the payment back to the cardholder account. We appreciate your having chosen Square and apologize for any inconvenience this may cause.Sincerely, Square Compliance Team. This is a non-commercial message sent to you by Square, Inc. Email preferences: Please note that you may receive non-commercial email in accordance with your Square Seller Agreement, whether or not you elect to receive promotional email. FAQ: If you have any questions about Square, please see our help center at: https://squareup.com/help Privacy and security: Keeping your personal information secure is one of our most important responsibilities. For an explanation of how Square protects your personal information, please visit the Square website to read our Privacy Policy.

Square is unable to force particular circumstances on how merchants operate or the personal actions people take, the only solution is to be the first user of that card to enter your email address for receipt delivery. Then it will only send to your email for the life of the card. All contact...

information has been disassociated from your card. Currently, a receipt will not be sent unless new contact information is entered. Entering an email address for a future receipt will subscribe you to receive receipts at this email for all subsequent card purchases from Square merchants but you can unsubscribe from these to stop receiving automatic receipts so that an email address will need to be entered for each purchase. Follow the steps below to do so:From the emailed receipt, click Not your receipt?” at the bottom.Select “Do not automatically send me any digital receipts” to stop all automatic receipts from all Square merchants.After unsubscribing, you won’t be automatically resubscribed to future digital receipts. Keep in mind that if another person who uses the card enters their own email address, the receipt for that individual purchase will go to them. Square does not have a way to permanently link one email address to a card for all receipts. If you're still subscribed to automatic receipts and another person who uses the card enters their own email address for the receipt, they will receive future receipts as well.

That is unacceptable. Square is holding our money hostage. Where I come from that is STEALING. This is nothing more than an attack on an American owned business. I DEMAND the funds be released within 24 hours.Complaint: [redacted]I am rejecting this response because:Sincerely,[redacted]

Hello [redacted],We wanted to let you know that the hold on your Square account has expired, and your funds are scheduled to be deposited to your linked bank account within one to two business days.We appreciate your patience and apologize again for any inconvenience this may have caused.

Complaint: [redacted]I am rejecting this response because:Squares reason for deactivating my account is not a valid reason. I submitted a business tax id and a copy of a credit card authorization form that my client electronically signed. Theres no evidence showing that my account is high risk, Square uld have easily reached out to me if they had an questions or concerns, Square should re-evaluate their policies when it comes to new clients, there policy is backwards. They should screen peoples businesses before allowing them to sign up for their merchant services to make sure the business is suitable for Square. It makes no sense to allow someone to sign up for their services,allow them to process transactions and then determine that Square feels the business is high risk. 60 days for client to be refunded and 90 days for the funds to be released to me is inconvenience and there's no valid reason for them to hold the money for so long.
Sincerely,[redacted]

Hello,
Square is still awaiting confirmation from the related party that the Lien has been resolved. Once this has been confirmed, Square can release the hold on your pending funds.