Flick Enterprises Inc

Initial Business Response /* (1000, 5, 2016/01/20) */
Square has credited your account $780.66 on 1/6/16. Please refer to the latest email correspondence between you and Square for additional questions or concerns.

Thanks for reaching out. So that I can look into this for you, I’ll need you to provide the following information:
The email & phone number that was used to open the Square account

Complaint: [redacted]I am rejecting this response because: [redacted] did offer a legitimate business service to[redacted]. His credit card account does not belong to me or my business. We sent Square Inc. A copy of the invoice and also our business trade certificate. You have no reason to not to pay out the transaction. I have every reason to believe that you planned to cheat my business by withholding the $[redacted].30 in processing and transaction fees and not pay me the money. I am dissatisfied and I hope to come to a resolution that includes you returning the fees you took from me. You had to pay the customer the entire transaction amount but charged me for a processing fee of a payment I didn't receive. I feel it is unethical and unfair to hide behind your legal terns and conditions to cheat customers in the end because you've found a reason to not pay out. As I forestated The credid card account does not belong to me and it was a legitimate fee for services provided. I'm asking that you return my money or pay out the $[redacted] because you've already taken the processing fee.
 
 
 
 
 
 
 
Sincerely,Toshira Maldonado

Complaint: [redacted]I am rejecting this response because:Sincerely,Michelle [redacted]
My bank has been trying to reach out them, but of course....they only want to discuss the matter via email and they continue to send the same messages.  This is unacceptable when their name was listed as the recipient.  If they continue, I will file a class action suit against them.

Square is sorry to inform you that Square is deactivating your account. Square reviewed your account and found a persistent pattern of transactions generally associated with high-risk activity.
Square regrets that, starting today, you will no longer be able to process transactions using Square. Due...

to the unusual or high risk activity associated with your account, your outstanding Square balance will be reserved for up to 180 days (but no less than 150 days), unless circumstances require that Square extend this reserve period. If you do not want Square to reserve your funds, you may refund the payment back to the cardholder account.
Square Compliance Team
This is a non-commercial message sent to you by Square, Inc.
Email preferences: Please note that you may receive non-commercial email in accordance with your Square Seller Agreement, whether or not you elect to receive promotional email.
FAQ: If you have any questions about Square, please see our help center at: https://squareup.com/help
Privacy and security: Keeping your personal information secure is one of our most important responsibilities. For an explanation of how Square protects your personal information, please visit the Square website to read our Privacy Policy.

Hello [redacted],We’re sorry to inform you that we are deactivating your account. Our Account Services team reviewed your account and found a pattern of transactions associated with high-risk activity.For further information about our policies, you can review section 36 of the Square Payment Terms.We regret that, starting today, you will no longer be able to process transactions using Square. Any funds currently in your account will be held for 90 days before being released to your linked bank account.If you’d prefer to receive funds more quickly, you should consider refunding the payments back to the original cards and seeking alternate forms of payment. (Please note that we will refund all the fees, too.)Refunds are available within 60 days of the original payment. To process a refund, log in to the Square dashboard.Use the date selector tool to locate the specific payment.Click the payment you'd like to refund, then click "Issue Refund".Select the reason you're refunding the payment, and click "Issue Refund."Unfortunately, our decision to deactivate your account is final. Due to security reasons and the obligations of our agreements with card networks and other financial institutions, we cannot reverse this decision and are unable to provide additional details.Again, we apologize for any inconvenience this may have caused.Sincerely,Square Account Services

Square has sent multiple readers to the address you have provided. Square has also given another option for buying a reader at a local retailer and receive a redemption code.

Hello,
There is no Bitcoin wallet address from the Cash App. The Cash App is not a wallet for Bitcoin - however you can buy, sell, and withdraw Bitcoin to an external wallet.

This is complete garbage. We need these funds to run our small business. These funds are not property of square! Holding the funds this time period is unacceptable! This is theft. I'm not okay with this response, they do not tell me how anything my company did was wrong! We did nothing wrong or suspicious! I want to know what makes them think we did anything wrong, but regardless I want our money back now. Not to mention there is nothing on here about why this company wont let us call in and why they have refused to respond to all my emails.Complaint: [redacted]I am rejecting this response because:Sincerely,[redacted]

Please refer to the following email sent to you on October 21:  Hello Kristen, We're sorry to inform you that we are deactivating your account. We reviewed your account and found a persistent pattern of transactions generally associated with high-risk activity. We regret that, starting today,...

you will no longer be able to process transactions using Square. Due to the unusual or high risk activity associated with your account, your outstanding Square balance will be reserved for up to 180 days (but no less than 150 days), unless circumstances require that we extend this reserve period. If you do not want us to reserve your funds, you may refund the payment back to the cardholder account. We appreciate your having chosen Square and apologize for any inconvenience this may cause.Sincerely, Square Compliance Team. This is a non-commercial message sent to you by Square, Inc. Email preferences: Please note that you may receive non-commercial email in accordance with your Square Seller Agreement, whether or not you elect to receive promotional email. FAQ: If you have any questions about Square, please see our help center at: https://squareup.com/help Privacy and security: Keeping your personal information secure is one of our most important responsibilities. For an explanation of how Square protects your personal information, please visit the Square website to read our Privacy Policy.

Hello,
While there’s typically no limit to the amount that you can transact with Square, larger transactions have a higher rate of decline.Unfortunately, after reviewing the information you submitted, Square was not be able to process your recent payment for $25,000. If you have any concerns,...

please refer to Part 1, Section 12 of Square's Seller Agreement.
Square's Account Services team  reviewed your account and determined that Square is no longer able to support processing your payments. Starting from the date Square notified you by email, your account with Square is deactivated. Any funds pending in your account balance were released to you on February 22, 2018 and will be available in your bank account within two business days of that date. For more information about our policies, please review the Square Payment Terms.

Initial Business Response /* (1000, 5, 2016/01/11) */
According to Square's Merchant User Agreement Article 42. Suspension or Termination by Us: "We may terminate this Agreement and close your Square Account for any reason or no reason at any time upon notice to you. We may also suspend the...

Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct."
The decision to deactivate your account is final. Any funds currently in your account will be held for 90 days. If you do not wish to wait the 90 days, you may issue a refund at any time within 60 days of the date of the transaction. To learn more about issuing refunds, please reference this article found on the online Help Center: https://squareup.com/help/en-us/article/5060-process-refunds

Complaint: [redacted]I am rejecting this response because: This is a Bt response. This company has done nothing to satisfy me. They have not lost a customer along with several more that know plus anyone else I encounter. I will encourage other people not to do business with this company this company has not contacted me at all I have lost money because of their ignorance I hope other people do the same and let people know how these Crooks do business.
 
Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because:  It is verbatim of the 1st and 2nd response.  I hate to have to repeat myself, but there is no communication, no way for a customer to be able to work this out or at least be given a fair answer as to why this decision was made.     What is a high risk activity?  After being in business 11 years I don't understand the accusations made against us or our business, I want to know and have a RIGHT TO KNOW WHEN THAT KIND OF ACCUSATIONS IS LEVELED AT US.  Is holding our funds 90 days (Or much longer in some people's cases) make it less high risk?  Why aren't the people who had their credit card used for our business complaining?  They are not, I have already called the both of them and told them since I feel this is a scam to keep a close on  their credit card activity. 
No resolution, it takes 2 parties to come to an agreement over an issue.
[redacted]
 
 
 
 
 
Sincerely,[redacted]

Thank you for writing in, on 6/25/** a Chargeback was filed on the charge for $[redacted] on 7/11/** it was closed in merchants favor, you would need to contact your bank concerning the funds..

Complaint: [redacted]I am rejecting this response because I will be going to the[redacted] Attorney General.Sincerely,[redacted]

Complaint:[redacted]I am rejecting this response because:Sincerely,[redacted]

Initial Business Response /* (1000, 5, 2015/06/22) */
Hello [redacted],
A member of Square's Account Services team reviewed your account and elected to terminate the account in accordance with Article 42 of the Square Seller Agreement: "We may terminate this Agreement and close your Square Account...

for any reason or no reason at any time upon notice to you. We may also suspend the Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct."
Article 43 further states that: "We will not be liable to you for compensation, reimbursement, or damages in connection with your use of the Services, or in connection with any termination or suspension of the Services. Any termination of this Agreement does not relieve you of any obligations to pay any Fees or costs accrued prior to the termination and any other amounts owed by you to us as provided in this Agreement."
The decision to deactivate your account is final. Any funds currently in your account will be held for 90 days from the date of the deactivation. If you do not wish to wait the 90 days, you may issue a refund at any time within 60 days of the date of the transaction. To learn more about issuing refunds, please reference this article found on the online Help Center: https://help.squareup.com/customer/portal/articles/XXXXXX-how-do-i-process-a-ref...⇄ /> For security purposes, Square cannot disclose further details regarding the reason for account deactivation.
Initial Consumer Rebuttal /* (3000, 7, 2015/06/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
SQUARE HAS NO SECTION 42 AS OF SEPTEMBER "2013". IT IS CLEARLY STATED ON THEIR WEBSITE THAT "(THEY USE TO HOLD FUNDS REQUIRING ANYTHING OVER $2000.02, BUT AS OF SEPTEMBER "2013" THEY DID AWAY WITH THAT PARTICULAR POLICY)"!!! AGAIN IT IS STATED ON THEIR OWN WEBSITE UNDER "ABOUT US". NOT ONLY THAT, BUT EVERY COMPLAINT THAT IS FILED ABOUT THEM THROUGH Revdex.com. SQUARE'S 1ST RESPONSE IS ALWAYS THE SAME, "REARDING SECTION 42" THIS IS JUST A STALL TATIC FOR SQUARE. THERE IS NO SECTION 42. THIS ISSUE SHOULD OF NEVER HAPPENED. [redacted]AGAIN, I SIGNED UP ON 6.5.15, PROCESSED (2) TRANACTIONS ON 6.9.15, & SQUARE TOOK IT UPON THEIRSELVES TO DEACTIVATE MY ACCOUNT ON 6.11.15 FOR NO APPARENT REASON, WITHOUT DEPOSITING FUNDS TO MY ACCOUNT. THEY NOTIFIED ME BY E-MAIL ON 6.11.15, AFTER THEY HAD ALREADY DEACTVATED MY ACCOUNT. THIS WHOLE SITUATION HAPPENED WITHIN A (6) DAY PERIOD. SQUARE IS THE ONE THAT IS DOING ILLEGAL THINGS. I HAVE BEEN IN BUSINESS FOR (12) YEARS I FILE TAXES EVERY YEAR. THERE IS NOTHING ILLEGAL ABOUT WHAT I DO. I SELL MERCHANDISE ON THE INTERNET JUST LIKE THOUSANDS OF OTHER BUSINESSES DO. I PROVIDED (3) MONTHS OF BANK STATEMENTS (WHICH I WAS NOT HAPPY ABOUT FAXING THE INFORMATION TO THEM, BUT, I DID PER THEIR REQUEST), MY BANK STATMENTS HAVE MY BUSINESS NAME, MY FULL NAME, ADDRESS, & COMMERCIAL SOLE PROPRIETOR PRINTED ON EACH & EVERY STATEMENT. I ALSO FAXED CONFIRMATION OF THE CUSTOMER'S SHIPPING, COPIES OF CUSTOMER'S INVOICES & A COPY OF MY DRIVER'S LICENSE. I EVEN SIGNED UNDERNEATH THE DRVER'S LISCENSE COPY SO, THAT THEY COULD COMPARE SIGNATURES, (THIS WAS MY IDEA, NOT THEIR'S)!! THEY ARE ILLEGALLY HOLDING FUNDS THAT DON'T BELONG TO THEM, AND PROBABLY DRAWING INTEREST ON THOSE FUNDS ALSO. THEY HAVE NO GROUNDS FOR HOLDING MY FUNDS. [redacted]BEFORE I FILED A REPORT WITH Revdex.com I E-MAILED SQUARE ASKING THEM TO PLZ MAIL BACK THE (16) PAGES OF PERSONNAL DOCUMENTS THAT I HAD TO FAX TO THEM FOR VERIFICATION. THEY HAVE NEVER RESPOND TO MY REQUEST. [redacted]ONE OTHER THING, AFTER THE 1ST REQUEST FOR VERIFICATION FROM SQUARE, ON 6.10.15, I WAS ABLE TO CALL THEM & I SPOKE TO "[redacted]" HE STATED THAT IT WAS THE LAW THAT I FAX THEM (3) MONTH'S OF BANK STATEMENTS. HE WAS THE ONE WHO TOLD ME WHAT I NEEDED TO FAX BEFORE I FAXED THE (16) PAGES TO SQUARE. THAT CONVERSATION WAS RECORDED SO, PLZ ASK SQUARE TO ALLOW YOU TO LISTEN TO HOW I WAS TREATED, "[redacted]" WAS EXTRMELY RUDE SAYING IT'S THE LAW. [redacted]I WAS REFERRED TO SQUARE BY MY EXISTING CUSTOMER'S. I HAVE SINCE TALKED TO MY CUSTOMER'S, & ASKED THEM "IF THEY HAD TO PROVIDE ANY BANK STATEMENTS, OR ANYTHING ELSE"? MY CUSOTMER'S RESPONDED BY SAYING "NOT AT ALL", SQUARE NEVER ASKED THEM FOR ANY FORM OF VERIFICATION DOCUMENTS. [redacted]SO, MY OPINION IS AS FOLLOWS SQUARE PICKS WHO THEY ARE GOING TO DO THIS TOO!!! THEY DON'T DO IT TO EVERYONE!!! [redacted]ALL I WANT IS FOR THE FUNDS TO BE DEPOSITED INTO MY BANK ACCOUNT IMMEDIATELY, & THIS COMPLAINT WILL GO AWAY!!!! IT'S THAT SIMPLE. PLZ, STOP USING STALL TATICS!!!! IF SQUARE DRAWS THIS OUT FOR (60) DAYS, THEN I WILL HAVE TO WAIT ANOTHER (30) DAYS TO GET MY MONEY, THAT MONEY RIGHTFULLY BELONGS TO ME!!!! [redacted]MY BANK STATMENTS HAVE MY BUSINESS NAME, MY FULL NAME, ADDRESS, & COMMERCIAL SOLE PROPRIETOR PRINTED ON EACH & EVERY STATEMENT.
Final Business Response /* (4000, 9, 2015/07/07) */
Hello,
Upon further investigation, Article 42 of Square's Seller agreement is available at the following web address: https://squareup.com/legal/ua.
An email was sent to you on June 11, 2015 from Square stating that "phone support is only available for customers with an active Square account".
Article 4 of the Square Seller Agreement states that "Square may request additional information from you at any time". Article 40 part (d) states: "we reserve the right (but have no obligation) to delete all of your information and account data stored on our servers".
Per a separate email that was sent to you on June 11, 2015, a member of Square's Account Services team reviewed your account and elected to terminate the account in accordance with Article 42 of the Square Seller Agreement: "We may terminate this Agreement and close your Square Account for any reason or no reason at any time upon notice to you. We may also suspend the Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct."
Article 43 further states that: "We will not be liable to you for compensation, reimbursement, or damages in connection with your use of the Services, or in connection with any termination or suspension of the Services. Any termination of this Agreement does not relieve you of any obligations to pay any Fees or costs accrued prior to the termination and any other amounts owed by you to us as provided in this Agreement."
The decision to deactivate your account is final. Any funds currently in your account will be held for 90 days from the date of the deactivation. If you do not wish to wait the 90 days, you may issue a refund at any time within 60 days of the date of the transaction. To learn more about issuing refunds, please reference this article found on the online Help Center: https://help.squareup.com/customer/portal/articles/XXXXXX-how-do-i-process-a-ref...⇄ /> For security purposes, Square cannot disclose further details regarding the reason for account deactivation.
Final Consumer Response /* (4200, 13, 2015/07/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I DID NOTHING WRONG. WHY ARE YOU HOLDING MONEY THAT DOESN'T BELONG TO YOU? I WANT THAT MONEY TO BE PUT INTO MY BANK ACCOUNT IMMEDIATELY!!! ENOUGH, IS ENOUGH!! I'M OVER YOUR STALLING TACTS!! MONEY MUST BE DEPOSITED RIGHT AWAY, OR ELSE!!! I'VE TAKING THE TIME TO SEND RESPONSES IN DETAIL. YOU ARE NOT EVEN BOTHERING TO READ THE RESPONSES. YOU'VE HELD THE MONEY LONG ENOUGH. YOU WON'T EVEN GIVE ME A REASON WHY YOU DEACTIVARED MY SQUARE ACCOUNT. I WANT TO KNOW WHY? I DON'T WON'T YOU TO REPLY BY USING ARTICLE #4, #42, & #43. I WANT A LEGITAMATE REASON WHY YOU CLOSED MY SQUARE ACCOUNT? YOU HAVE NOT DONE SO, YET!!! PUT THE MONEY IN MY ACOOUNT RIGHT AWAY.
I'M SO OVER THIS MATTER. PAY ME MY FUNDS THAT YOU HAVE BEEN DRAWING INTEREST ON IMMEDIATELY!!!!

Complaint: [redacted]I am rejecting this response because:Sincerely,[redacted]
 
This response is ridiculous and truly shows the lack of character that this company displays. I took the liberty of providing 4 of the 6 corresponding emails from myself and square in chronological order. I have two more emails but I was only allowed to attach four. I was NEVER told by square that anything was wrong with my account until I made the complaint against they're representative [redacted]. As I write this response I still haven't been given the decency of being told exactly why my account was terminated. My company has ONLY processed ONE transaction so "How does my transaction(s) not comply with square's guidelines"?. It's plain as day as you can see in my corresponding that my initial investigation was complete and I was given the ability to resume transactions UNTIL I SIMPLY ASKED A BELLIGERENT EMPLOYEE A QUESTION. I have more emails that I am willing to release.

Hello [redacted]We wanted to let you know that the hold on your Square account as of 9/27/** has expired, and your funds are scheduled to be deposited to your linked bank account within one to two business days. Please note that your account status remains unchanged.We appreciate your patience and...

apologize again for any inconvenience this may have caused.Sincerely,Square Account Services