Flick Enterprises Inc

Square's Account Services team reviewed your account and found a pattern of transactions associated with high-risk activity. For further information about our policies, you can review section 36 of the Square Payment Terms. Square regrets to inform you that, starting today, you will no longer be able to process transactions using Square. Any funds currently in your account will be held for 90 days before being released to your linked bank account. If you’d prefer to receive funds more quickly, you should consider refunding the payments back to the original cards and seeking alternate forms of payment. (Please note that Square will refund all the fees, too.) Refunds are available within 60 days of the original payment. To process a refund, log in to the Square dashboard. Use the date selector tool to locate the specific payment. Click the payment you'd like to refund, then click "Issue Refund". Select the reason you're refunding the payment, and click "Issue Refund." Unfortunately, Square's decision to deactivate your account is final. Due to security reasons and the obligations of Square's agreements with card networks and other financial institutions, Square cannot reverse this decision and are unable to provide additional details.

Hello,
Square's Account Services team conducted a recent review of your account and regrets to inform you that you are not eligible to use Square Payroll.  The funds will be held for 60 days, however, you may submit a return request with your banking institution in the time being. For...

further information about Squares policies, you can review section 11 of Square's General Terms.

Complaint: [redacted]I am rejecting this response because:
Square is the 3rd party in this transaction. The initial charge made on [redacted] was for $[redacted] to [redacted]. SQUARE refused to process the transaction claiming that it violated their policies. 
[redacted] never received the funds and no services were provided to me. SQUARE still has the $[redacted]. 
[redacted] is unable to process a refund because square never released any money to them. I want Square to credit back my account the $[redacted] since they never released it to the merchant.
 
Sincerely,[redacted]

Hi [redacted], Square Cash did not take funds from you. You voluntarily paid your friend, when her account was in good standing, and her payments were not able to reach you, or any other intended recipient, due to the current state of her Cash account. Square's Account Services team conducted a review of your account and determined it to be high-risk. Square exercised its right under the Square Cash Agreement and have elected to deactivate your account. To learn more about the Square Cash Agreement, please visit: squareup.com/legal/cash-ua

Please refer to the latest email correspondence sent by Square on 5/23/**. Hello [redacted]We wanted to let you know that the hold on your Square account has expired, and your funds are scheduled to be deposited to your linked bank account within one to two business days. Please note that your...

account status remains unchanged.We appreciate your patience and apologize again for any inconvenience this may have caused.Sincerely,Square Account Services

Complaint: [redacted]I am rejecting this response because: when I log into my accou by there is no alert or notification  to submit documents to. I have already gone through that process and my account was deactivated after the review was complete. My email is [redacted]
 I still have no access to my funds.  Sincerely,[redacted]

Hello,
Thank you for speaking to a representative from Square over the phone. Square is happy to report that after reviewing your Square account, Square has returned your account to active status and resumed regular deposits to your linked bank account. Thank you for your patience and cooperation throughout this process.

Initial Business Response /* (1000, 6, 2015/09/01) */
Hello,
Upon further review, a member from Square's Support Team has been in communication with you regarding this matter. The last statement sent to you stated that "Square is unable to cancel Cash transactions after they've completed...

transferring to your recipient's bank. I'm unable to reverse this transaction". The representative from Square attempted to contact the recipient but were unable to successfully contact them.
If you have further inquiries regarding this matter please reply directly to the last message that was sent by the representative from Square.
Initial Consumer Rebuttal /* (3000, 8, 2015/09/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This is not acceptable. I have contacted USAA and they said you are the only one that can refund this $350.00 I sent this in error to the wrong user on ths Cash application. You should beable to reverse this from the user that received this in error. I am expecting this to be refunded to my account or you can issue me a check and mail it to me on the address listed on this complaint.
Final Business Response /* (4000, 10, 2015/09/22) */
Hello,
Upon further review, the last email sent to you was on August 17, 2015 stating: "Square is unable to cancel Cash transactions after they've completed transferring to your recipient's bank. I'm unable to reverse this transaction. I have reached out to the recipient to ask them to return the funds, but I haven't been able to reach them."
Final Consumer Response /* (4200, 12, 2015/09/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
If you are unable to reverse this transaction then I expect a check sent to me in the amount of $350.00. You can then follow up with the other customer of your on this money and not me. I have no access to this person information and you are the only one that does. I want this money back or I am going to file a complaint with the Consumer Federal Protection Bureau next. (CFPB)

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Hi
Thanks for bringing it to our attention that you have received this unusual email. We understand that you do not have a Square account, and we can confirm that...

this message was not a legitimate email sent by Square. Rest assured that Square’s own system has not been breached, but we are working hard to mitigate these types of external phishing scams. More information about phishing is available here.
As a security best practice, we recommend always verifying the sender of a message before entering any sensitive information or clicking any links.
Thanks again for alerting us to this matter.

Complaint: [redacted]I am rejecting this response because:
As I stated to the individual who e-mailed me and told me that my account was upgraded to a business account, I never agreed to have my account upgraded to business. I never received any correspondence to this effect. I would never agree to this because I am not a business and wasn’t acting as a business. The transaction on 9/5/16 also didn’t have a free so if I agreed to be upgraded, why wouldn’t there be a fee? The only e-mail I have from that day states that I needed to take further action to accept the money that was sent to me - there’s no mention of upgrading to a business account, just that I needed to accept the funds being transferred. The customer service respresentative told me that Square reviewer my account and determined that I was acting a business. I have reviewed every e-mail from Square, and there is absolutely no way that I ever agreed to this action or would. Square is running a scam, just to collect fees from innocent customers. Square is falsely advertising their product by touting it as free to individuals. I closed my square account to ensure that no one else could send money to me via the application. 
Square has horrible customer service and the company avoids owning up to their deception by not having any live support and requiring every customer to be at the mercy of e-mail.    Sincerely,Dana [redacted]

Hello [redacted],Thanks for writing in. We understand that it can be frustrating when deposits are delayed. In this case, your deposit was delayed because of the previous chargeback. We apologize for any inconvenience this may have caused. Your account is now in good standing, and we will deposit these...

funds to your bank account this evening.Depending on your bank’s policies, you should see these funds in one to two business days. We will notify you via email as soon as we deposit the funds. Thank you again for your patience and understanding. Please let us know if you have any questions.ref:_00DE0Y7ru._500E0f8OVM:refThanks,TristanSquare Account Servicesref:_00DE0Y7ru._500E0f8OVM:ref

Hello [redacted],We wanted to let you know that the hold on your Square account has expired, and your funds were deposited to your linked bank account on 6/29/[redacted]. Please note that your account status remains unchanged.We appreciate your patience and apologize again for any inconvenience this may have caused.Sincerely,Square Account Services

Hello,
Due to the unusual or high risk activity associated with your account, your outstanding Square balance will be reserved for up to 180 days (but no less than [150] days), from the date of your account's deactivation, unless circumstances require that Square extend this reserve period. If you...

do not want Square to reserve your funds, you are still able to refund the payment back to the cardholder through your Square Dashboard.

Hello,
Square's records indicate that on March 23, you refunded the payment being held back to the cardholder through your Square Dashboard.
Refunds typically take 2 business days to process but can take up to 7 business days. The full purchase amount, including the fees, is being returned to your...

customer.

Complaint: [redacted]I am rejecting this response because:
This is the same response that we received previously. We are unable to refund the money and expect the customer to come into our location and pay. Many of these transactions, were over the phone. We have signed authorizations from the customers for each transaction.
We do not understand why we are being flagged as high risk. If it is because the transactions were manually entered, we did receive the square reader until [redacted], days after our account had been deactivated.
We are trying to resolve the issue, but the company refuses to provide us with a valid explanation as to why we were deactivated. Our response may be valid and the issue may be resolved if we could get an explanation.
Example: If the reason we were deactivated, stems from each transaction being manually entered;
1. We have signed authorizations for each transaction that we can provide.
2. We did not have a Square Reader until [redacted].
 
 
 
Sincerely,[redacted]

Please refer to your email from [redacted]
Hello,First of all, I just want to apologize for such a delayed response. We've been experiencing a higher than normal email volume this past week!Typically refunds take Square anywhere from 0-7 business days to complete, but usually it's much faster. Sometimes...

within the same hour. After we send it back to the bank, they take 2-7 business days for it to return to their card. Also just depending on the speed of the branch's automated system. My bank takes the full 7 business days though and I'd say that's standard.Again I'm very sorry for the confusion and inconvenience this has caused. I just wanted to point out again that Square actually cannot process refunds for merchants. This is something that can only come from the merchant's side so if you've got any employees or anyone who might've been handling your device with the Register app open, it could have happened that way by accident. When a refund is requested, it will ask you the reason. On my end I can see the option that was selected at the time of the refund was "Returned Goods." Again, I'm very sorry for the inconvenience this has caused. I'd love to help in any way I can so please let me know if you have any further questions.Best wishes,

Currently phone support is only available for customers with an active Square account. For more information regarding account terminations, please see Square's Seller Agreement. Square understand that it can be frustrating to have your account deactivated. Unfortunately, Square's review found that...

Square cannot support any Square accounts for you or your business. Square regrets that your account has already been deactivated. You have already issued a refund for the transaction and any remaining funds have been deposited to you bank account.

Square is not holding any funds, you issued refunds back to the method of payment on 5/10/[redacted]

Better Business...

Bureau:I have reviewed the response made by the business in reference to complaint ID [redacted], They have asked for my email and phone to further investigate my complain. I need this issue resolve as quickly as you can ASAP. To further prevent IRS penalties please.
EMAIL
[redacted]
MY PHONE NUMBER
[redacted]
 
Sincerely, Relief Relief

Complaint: [redacted]I am rejecting this response because:I called the number provided 3 times and get a recording saying it is not a valid number from My calling area. Are You kidding Me? How long does this go on? How many hours on My part just to talk to someone? There is a mix up. If someone would spend 10 minutes to look at the problem and see that Someone has confused something it could be fixed in probably just a few minutes. The IRS and the State of Texas have no issues with Me or My company and both say they have not filled anything on Me with anyone. Some just needs to look at it and see that there is something wrong and fix it. PLEASE!!!!Sincerely,[redacted]