Flick Enterprises Inc

Hello [redacted]Thank you for your patience with our account review inquiry. We periodically review account activity on the Square system to ensure a secure experience for all our customers.We are happy to inform you that we have completed our review of your account and have removed the deferred payout...

status on your account. If your account has a pending deposit, your funds will be deposited within 1-2 business days.As each bank has its own deposit processing procedures, some banks will reflect the deposit within twenty four hours, while other banks may take longer. Most banks do not process deposits during weekends and holidays.Visit the Square Help Center to learn more about deposits: https://squareup.com/help/en-us/article/3807-square-s-deposit-schedule.Thank you for your cooperation.Sincerely,Square Compliance Team

While I understand this can be frustrating we're unable to release any pending funds till the Chargebacks on your account have been addressed even if the Chargeback have nothing to do with the pending charges

Complaint: [redacted]I am rejecting this response because:
Again, The refunds are being rejected by your company without even trying to debit my account.  My square account has been frozen over a month, yet my balance fluctuates daily.  The fluctuations cover refunds being debited from the balance, then magically I get an email saying that my refund was not processed and the balance goes back up.  The "pending deposit" detail shows all of these refunds coming out as well.  So what on earth are you doing with MY MONEY?  This is absolutely awful customer service and my company is paying the price for your company's ineptitude. 
Again, I demand all refunds that I have issued to be repaid to the customers.  This will happen whether done voluntarily by your company or by force via chargebacks.  This no doubt will cause my company great losses because the customers blame me for your company's actions.  If all affected file disputes, you are looking at dozens of chargebacks.  This puts more work on both of our companies as many of these were only partial refunds for out of stock product...it goes without mentioning that these refunds would not have happened in the first place had your company not put the hold on my account which was the means to order the product needed.Sincerely,Allison [redacted]

Hello!thanks for writing in, though I'm sorry to hear about this situation! If you’ve overcharged a customer, you can issue a partial refund for the difference from Square Register on your iPad or smartphone, or from the Transactions tab on your Square Dashboard online.Follow the step-by-step instructions for issuing full and partial refunds in our online Support Center.When you issue a partial refund, enter the total amount you’d like to return to the cardholder. The remainder of the sale will be eligible for further partial or full refunds until the total sale amount is fully refunded. As an example, if you charge a customer $** and you meant to charge them $**, you'll want to refund them for $**.  The initial fee would have been $[redacted] for the $** total charge but only $[redacted] for a $** charge.  Because of this, a $** refund would take $[redacted] from your Square balance or linked bank account if your balance is zero, and then the remainder of that refund ($0[redacted] in fees) would be taken care of by Square.  All your customer will see is that they've been made whole again, financially.Follow the step-by-step instructions for issuing full and partial refunds in our Support Center.Refunds of Square Register or Square Invoice payments must be requested and completed within 60 days of the date of the transaction. Online Store sales can be refunded up to 1** days from the date of the payment. Once this window has passed, you must issue refunds via a method outside of Square.Should you have any other questions please contact us at 855-700-6000

Hello,Our Account Services team conducted a review of your account and determined it to be high risk. As a result, you will no longer be able to use Square Cash to send or receive payments.We are exercising our right under the Square Cash Agreement and have elected to deactivate your account. To...

learn more about the Square Cash Agreement, please visit: squareup.com/legal/cash-ua and squareup.com/legal/payment.For security reasons, we cannot provide further details regarding your account closure. As of 9/26/[redacted] there's no pending fundsThank you for understanding.-Ben

Please refer to the following email sent on [redacted] 28: Hello [redacted], We’re sorry to inform you that we are deactivating your account. Our Account Services team reviewed your account and found a pattern of transactions associated with high-risk activity. For further information about our...

policies, you can review section 36 of the Square Payment Terms. We regret that, starting today, you will no longer be able to process transactions using Square. Any funds currently in your account will be held for 90 days before being released to your linked bank account. If you’d prefer to receive funds more quickly, you should consider refunding the payments back to the original cards and seeking alternate forms of payment. (Please note that we will refund all the fees, too.) Refunds are available within 60 days of the original payment. To process a refund, log in to the Square dashboard.Use the date selector tool to locate the specific payment.Click the payment you'd like to refund, then click "Issue Refund".Select the reason you're refunding the payment, and click "Issue Refund."Unfortunately, our decision to deactivate your account is final. Due to security reasons and the obligations of our agreements with card networks and other financial institutions, we cannot reverse this decision and are unable to provide additional details. Again, we apologize for any inconvenience this may have caused.Sincerely, Square Account Services

Initial Business Response /* (1000, 5, 2015/12/14) */
According to Square's Merchant User Agreement Article 42. Suspension or Termination by Us: "We may terminate this Agreement and close your Square Account for any reason or no reason at any time upon notice to you. We may also suspend the...

Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct."
The decision to deactivate your account is final. Any funds currently in your account will be held for 90 days. If you do not wish to wait the 90 days, you may issue a refund at any time within 60 days of the date of the transaction. To learn more about issuing refunds, please reference this article found on the online Help Center: https://squareup.com/help/en-us/article/5060-process-refunds
Initial Consumer Rebuttal /* (3000, 7, 2015/12/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
No explanation or contact why my account is is closed. I provided all the legal paperwork.
Complaint Response Date bumped because: Holiday
Final Business Response /* (4000, 9, 2016/01/05) */
Square credited the $5700.15 and $5088.87 back to your account on 01/03/16. Please reference your latest email correspondence between you and Square with any questions.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Initial Business Response /* (1000, 5, 2015/10/25) */
Hello,
Upon further investigation, a member from Square's Support team reached out to you regarding this matter. The message sent to you states: "I've checked back in with our engineers and there's no way for them to decrypt the file to...

process the payments, so you'll have to contact your customers to reprocess the payments as they have not been charged at this point."
If you have additional questions about your Square account, Square recommends searching the online Help Center, found at: squareup.com/help
Initial Consumer Rebuttal /* (3000, 7, 2015/10/27) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Why can the payments not be processed? They were not processed to begin with. I was told that it was because the cards were declined, but that is not true, they were not processed to begin with.
Obviously there was a glitch on square's end. I did what I was supposed to do.
Square is a service to process credit cards and that is all I want them to do. If there was enough info on that report to process the payments to begin with I don't understand why there is not now.
Final Consumer Response /* (3000, 13, 2015/11/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
What is wrong with you? The response is NOT true. The payments were NOT taken on Aug. 5. The payments were NOT declined. Square has not even attempted to process the payments even though I sent in the necessary paperwork. Please give me a logical and TRUE explanation of why the payments can not be proccessed. This is getting old...
Final Business Response /* (4000, 15, 2015/11/20) */
A member from Square's Support team reached out to you regarding this matter. The message sent to you states: "I've checked back in with our engineers and there's no way for them to decrypt the file to process the payments, so you'll have to contact your customers to reprocess the payments as they have not been charged at this point."
If you have further questions regarding this matter, please reply directly to the last email that was sent to you by the Square Support representative.

Hello, I just received this message as it was in my SPAM folder. I AM SO SORRY!!. I wanted to respond to the Businesses Response to the Claim and mentiom that I made EVERY attempt to contact SQUARE ever day for the past 3 or 4 months and for the last 2 - 3 months they have not even talked to me and wont allow me to speak to ANYONE because my account is deactivated.. I tried every possible way and flowed the directions as stated in the response and they do not speak to me. They have told me every time that they cannot speak to me since I dont have an active account anymore. I actuslly have an email saying that also. I BEGGED THEM and they ignored me and then stopped answering my emails also. Please let me know what the next step is. Thanks [redacted]

Initial Business Response /* (1000, 5, 2016/03/21) */
Square has deactivated your account as requested. Please refer to the latest email correspondence between you and Square with any additional questions.

Square's decision to deactivate your account is final. Due to security reasons and the obligations of Square's agreements with card networks and other financial institutions, Square cannot reverse this decision and is unable to provide additional details. Any funds currently in your account will be held for 90 days from the date of deactivation before being released to your linked bank account. If you’d prefer to receive funds more quickly, you should consider refunding the payments back to the original cards and seeking alternate forms of payment. (Please note that Square will refund all the fees for refunded payments.) Refunds are available within 120 days of the original payment.

Initial Business Response /* (1000, 5, 2016/03/21) */
Square did not create or send those email correspondences. Square cannot control email activity outside of their system. Security is Square's priority. For more information about how Square handles phishing scams, please see...

https://squareup.com/help/us/en/article/5571-recognize-and-report-phishing-scams...⇄

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Hi, Thanks for reaching out. So that I can look into this for you, I’ll need you to provide the following information: The email & phone number that was used to open the Square account
Once I receive...

this information, I’ll be able to investigate further.

Initial Business Response /* (1000, 5, 2015/10/07) */
Hello,
Upon further investigation, a member of Square's Account Services team reviewed your account and elected to terminate the account in accordance with Article 42 of the Square Seller Agreement: "We may terminate this Agreement and close...

your Square Account for any reason or no reason at any time upon notice to you. We may also suspend the Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct."
Article 43 further states that: "We will not be liable to you for compensation, reimbursement, or damages in connection with your use of the Services, or in connection with any termination or suspension of the Services. Any termination of this Agreement does not relieve you of any obligations to pay any Fees or costs accrued prior to the termination and any other amounts owed by you to us as provided in this Agreement."
The decision to deactivate your account is final. Any funds currently in your account will be held for 90 days from the date of the deactivation. If you do not wish to wait the 90 days, you may issue a refund at any time within 60 days of the date of the transaction. To learn more about issuing refunds, please reference this article found on the online Help Center: https://help.squareup.com/customer/portal/articles/XXXXXX-how-do-i-process-a-ref...⇄ /> For security purposes, Square cannot disclose further details regarding the reason for account deactivation.

Complaint: [redacted]I am rejecting this response because:
I have received FOUR such responses from this company and still after receiving these responses the company proceeded in sending me their product Square. Now the company won't respond to me and tell me how to return the Square. I never opened an account with them and I DO NOT WANT THEIR PRODUCT!Sincerely,[redacted]

You can deactivate your Square account directly from your Square Dashboard.If you’d like, we can work together to deactivate your Square account. I’ll need you to call us to assist further; but before that, it looks like your Square account is associated with a different email address. For security...

reasons, I need to communicate with the address tied to your account. I’ve sent an email with more information to that address so please check your inbox.If you don’t have access to that email address, please let me know the best number to reach you at and a good time to call, between 6am and 6pm PT Monday – Friday, and I’ll give you a call. Please use code 9502-2981-3306

Complaint: [redacted]You are a joke, how can you said that you reviewed my account and I have a pattern of high risk transactions, Are you kidding me? Why if I have those in my account it wasn't deactivated sooner, and I had no issues or charge backs or none of that, I have a clean record, you are a bunch of liars... I do not accept this from Square, Hope one day you go out of business and hopefully jail time for those in control of your crappy business specially the biggest thieve of all Jack "the white collar thieve" Dorsey!!!!Sincerely,[redacted]

Hello,
Although your account is deactivated, you are still able to log in to your Square account to issue refunds and view your account history.You can process a refund directly from the Transactions page in your online account. To process a refund, log in to the Square Dashboard from a computer.1. Use the date selector tool to locate the specific payment.2. Click the payment you’d like to refund, then click “Issue Refund.”3. Select the reason you’re refunding the payment, and click “Issue Refund.”Refunds typically take 2 business days to process but can take up to 7 business days. The full purchase amount, including the fees, is always returned to the cardholder.
If you’d prefer to receive funds more quickly, you may consider refunding the payments back to the original cards.

Complaint: [redacted]I am rejecting this response because: I have been trying to contact Square Up via phone for weeks. When the phones are down, my only option was to send a message. The message takes days to get a response and its usually a cut and paste message they reuse.
 
Anyways, I have been speaking with the compliance depart via messages and they said several times I can request a refund on a card that was used. We found two of the pre paid visas and requested a refund and it successfully worked. I asked several times about making refund on other card on file that have a name on it and they stated it would pull from the balance. Well on several occasions I tried requesting a refund on several cards: [redacted] ending in [redacted] for $[redacted] ending in [redacted] & [redacted] Card ending in [redacted] for $[redacted]. Like I stated, the Square Up Rep, Taylor, said it would pull from the remaining balance. Well it didn't. It pulled from an inactive checking account I used for the event. It caused 3 $** NSF fees. This is my last request. I want the remaining $[redacted] refunded to me in the form of a check or allow refunds from my remaining balance to the mentioned accounts above. This company has several negative reviews online about them holding consumers money. How can a company hold or keep peoples money. To me that's stealing. So please help me get this resolved and get my refund so I don't have to deal with this terrible company againSincerely,[redacted]