Flick Enterprises Inc

Hello,
When accepting card payments with the Square app, you need to be located within the country where you activated your Square account. For example, if you activated your account in the U.S., you can only accept card transactions in the U.S. Any card transactions attempted with the Square app...

while traveling or residing internationally can’t be processed.
Unfortunately, Square is unable to process your return because it’s been over 30 days since the date of purchase, which is outside of Square’s return window.

Hello, I just received this message as it was in my SPAM folder. I AM SO SORRY!!. I wanted to respond to the Businesses Response to the Claim and mentiom that I made EVERY attempt to contact SQUARE ever day for the past 3 or 4 months and for the last 2 - 3 months they have not even talked to me and wont allow me to speak to ANYONE because my account is deactivated.. I tried every possible way and flowed the directions as stated in the response and they do not speak to me. They have told me every time that they cannot speak to me since I dont have an active account anymore. I actuslly have an email saying that also. I BEGGED THEM and they ignored me and then stopped answering my emails also. Please let me know what the next step is. Thanks [redacted]

Complaint: [redacted]You are a joke, how can you said that you reviewed my account and I have a pattern of high risk transactions, Are you kidding me? Why if I have those in my account it wasn't deactivated sooner, and I had no issues or charge backs or none of that, I have a clean record, you are a bunch of liars... I do not accept this from Square, Hope one day you go out of business and hopefully jail time for those in control of your crappy business specially the biggest thieve of all Jack "the white collar thieve" Dorsey!!!!Sincerely,[redacted]

According to Square's Merchant User Agreement Article 42. Suspension or Termination by Us: "We may terminate this Agreement and close your Square Account for any reason or no reason at any time upon notice to you. We may also suspend the Services and access to your Square Account (including the...

funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct."The decision to deactivate your account is final. Any funds currently in your account will be held for 90 days.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Please refer to the latest email correspondence sent by Square on 6/6/**.Hello [redacted],We're sorry to inform you that we are deactivating your account. Our Account Services team reviewed your account and found a pattern of transactions associated with high-risk activity.For further information about...

our policies, you can review section 42 of the Square Seller Agreement (https://squareup.com/subscriptions/r?ee=ed6df7a401e6cc2a768d095cf81204d593708b0...⇄ regret that, starting today, you will no longer be able to process transactions using Square. Any funds currently in your account will be held for 90 days before being released to your linked bank account.If you'd prefer to receive funds more quickly, you should consider refunding the payments back to the original cards and seeking alternate forms of payment. (Please note that we will refund all the fees, too.)Refunds are available within 60 days of the original payment. To process a refund, log in to the Square dashboard (https://squareup.com/subscriptions/r?ee=3bf29599f08ba9047f9453324ccbde28014ccea...⇄ the date selector tool to locate the specific payment.Click the payment you'd like to refund, then click "Issue Refund".Select the reason you're refunding the payment, and click "Issue Refund."Unfortunately, our decision to deactivate your account is final. Due to security reasons and the obligations of our agreements with card networks and other financial institutions, we cannot reverse this decision and are unable to provide additional details.Again, we apologize for any inconvenience this may have caused.

Square cannot recharge the customer's Square Cash account on your behalf. Please follow up with your customer to seek alternate methods of payment, or follow up with the Square Cash team directly if you wish to discuss your Square Cash transaction further.

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Hi, Thanks for reaching out. So that I can look into this for you, I’ll need you to provide the following information: The email & phone number that was used to open the Square account
Once I receive...

this information, I’ll be able to investigate further.

Hello!thanks for writing in, though I'm sorry to hear about this situation! If you’ve overcharged a customer, you can issue a partial refund for the difference from Square Register on your iPad or smartphone, or from the Transactions tab on your Square Dashboard online.Follow the step-by-step instructions for issuing full and partial refunds in our online Support Center.When you issue a partial refund, enter the total amount you’d like to return to the cardholder. The remainder of the sale will be eligible for further partial or full refunds until the total sale amount is fully refunded. As an example, if you charge a customer $** and you meant to charge them $**, you'll want to refund them for $**.  The initial fee would have been $[redacted] for the $** total charge but only $[redacted] for a $** charge.  Because of this, a $** refund would take $[redacted] from your Square balance or linked bank account if your balance is zero, and then the remainder of that refund ($0[redacted] in fees) would be taken care of by Square.  All your customer will see is that they've been made whole again, financially.Follow the step-by-step instructions for issuing full and partial refunds in our Support Center.Refunds of Square Register or Square Invoice payments must be requested and completed within 60 days of the date of the transaction. Online Store sales can be refunded up to 1** days from the date of the payment. Once this window has passed, you must issue refunds via a method outside of Square.Should you have any other questions please contact us at 855-700-6000

Initial Business Response /* (1000, 5, 2015/12/14) */
According to Square's Merchant User Agreement Article 42. Suspension or Termination by Us: "We may terminate this Agreement and close your Square Account for any reason or no reason at any time upon notice to you. We may also suspend the...

Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct."
The decision to deactivate your account is final. Any funds currently in your account will be held for 90 days. If you do not wish to wait the 90 days, you may issue a refund at any time within 60 days of the date of the transaction. To learn more about issuing refunds, please reference this article found on the online Help Center: https://squareup.com/help/en-us/article/5060-process-refunds
Initial Consumer Rebuttal /* (3000, 7, 2015/12/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
No explanation or contact why my account is is closed. I provided all the legal paperwork.
Complaint Response Date bumped because: Holiday
Final Business Response /* (4000, 9, 2016/01/05) */
Square credited the $5700.15 and $5088.87 back to your account on 01/03/16. Please reference your latest email correspondence between you and Square with any questions.

You can deactivate your Square account directly from your Square Dashboard.If you’d like, we can work together to deactivate your Square account. I’ll need you to call us to assist further; but before that, it looks like your Square account is associated with a different email address. For security...

reasons, I need to communicate with the address tied to your account. I’ve sent an email with more information to that address so please check your inbox.If you don’t have access to that email address, please let me know the best number to reach you at and a good time to call, between 6am and 6pm PT Monday – Friday, and I’ll give you a call. Please use code 9502-2981-3306

Your Square account was placed on hold due to a UCC lien notice received by Square with regard to your account.As a reminder, your account must remain on hold until Square receives a release agreement from the lienholder or other applicable court order or documentation that authorizes Square to...

release the hold on the account.In order to come to a resolution, please work directly with the lien holder, whose information is provided in the email sent on 12/22/2017.
Once Square receives the relevant documentation, Square will follow up with you accordingly.Furthermore, if you would like to receive a copy of the lien, have any questions about the lien, or believe this lien to be in error, please contact the lien holder.

Initial Business Response /* (1000, 5, 2015/12/31) */
According to Square's Merchant User Agreement Article 42. Suspension or Termination by Us: "We may terminate this Agreement and close your Square Account for any reason or no reason at any time upon notice to you. We may also suspend the...

Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct."
Initial Consumer Rebuttal /* (3000, 7, 2016/01/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I still do not have my money nor do my clients have the fees returned to them.
In my book this is theft.
I have filed a complaint with the attorney generals office. ALL I WANT IS THE MONEY I WORKED FOR AND PAID STAFF TO PERFORM.
I HAVE NOTIFIED THE SAN FRANCISCO POLICE AND THE CALIFORNIA JUSTICE DEPARTMENT. THEY MAY BE ABLE TO TERMINATE THE ACCOUNT, WHICH I DID ANYWAY, BUT THEY CANT KEEP MY CLIENTS MONEY!!!!
Final Consumer Response /* (3000, 13, 2016/01/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The only response I got is the business, Square, INC has the right to close an account any time for any reason. I never was reimbursed for fees I charged my customers and they are withholding from my business. As far as we can discern, they have no intention of such.I may press charges for fraud.
The sum is over $1,000.00.
Final Business Response /* (4000, 15, 2016/02/04) */
Square has credited your linked bank account in two deposits on 1/22/16. Please refer to the latest email correspondence from 1/22/16 for any additional questions.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, Dante [redacted]

Initial Business Response /* (1000, 10, 2015/10/22) */
Hello,
Upon further investigation, a member from Square's Support team reached out to you on October 6, 2015 regarding this matter. The representative from Square's Support team stated that they "reached out to the recipient with all...

necessary information that they will need to locate this payment with their bank."
If this matter has not yet been resolved please have the recipient contact Square through email for further assistance.

While I understand this can be frustrating we're unable to release any pending funds till the Chargebacks on your account have been addressed even if the Chargeback have nothing to do with the pending charges

Square's decision to deactivate your account is final. Due to security reasons and the obligations of Square's agreements with card networks and other financial institutions, Square cannot reverse this decision and is unable to provide additional details. Any funds currently in your account will be held for 90 days from the date of deactivation before being released to your linked bank account. If you’d prefer to receive funds more quickly, you should consider refunding the payments back to the original cards and seeking alternate forms of payment. (Please note that Square will refund all the fees for refunded payments.) Refunds are available within 120 days of the original payment.

Please refer to the following email that was sent on October 27:  Hello [redacted], We’re sorry to inform you that we are deactivating your account. Our Account Services team reviewed your account and found a pattern of transactions associated with high-risk activity. For further information about...

our policies, you can review section 36 of the Square Payment Terms. We regret that, starting today, you will no longer be able to process transactions using Square. Any funds currently in your account will be held for 90 days before being released to your linked bank account. If you’d prefer to receive funds more quickly, you should consider refunding the payments back to the original cards and seeking alternate forms of payment. (Please note that we will refund all the fees, too.) Refunds are available within 60 days of the original payment. To process a refund, log in to the Square dashboard. Use the date selector tool to locate the specific payment. Click the payment you'd like to refund, then click "Issue Refund". Select the reason you're refunding the payment, and click "Issue Refund." Unfortunately, our decision to deactivate your account is final. Due to security reasons and the obligations of our agreements with card networks and other financial institutions, we cannot reverse this decision and are unable to provide additional details. Again, we apologize for any inconvenience this may have caused. Sincerely, Square Account Services

Please refer to the email that was sent to you 5/30 stating:
Hello [redacted],We wanted to let you know that the hold on your Square account has expired, and your funds are scheduled to be deposited to your linked bank account within one to two business days. Please note that your account status remains unchanged.We appreciate your patience and apologize again for any inconvenience this may have caused.Sincerely,Square Account Services

Initial Business Response /* (1000, 5, 2016/02/02) */
Please refer to the latest email correspondence between you and Square from 1/28/16. The message states: " I rechecked your account and can confirm that all necessary actions to prevent any further unauthorized use of your information have been...

taken. I can confirm that there is currently no account associated with your email address. In additional I was unable to view the attachment please feel free to resend the document in as a photo document or copy and paste it into the email if you have any additional concerns."
Initial Consumer Rebuttal /* (2000, 7, 2016/02/11) */
(The consumer indicated he/she ACCEPTED the response from the business.)