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Flick Enterprises Inc

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Flick Enterprises Inc Reviews (1937)

Initial Business Response /* (1000, 5, 2015/06/22) */
Hello [redacted],
On June 19th, 2015, Square notified you via email that they reviewed your account and elected to terminate the account in accordance with Article 42 of the Square Seller Agreement: "We may terminate this Agreement and close...

your Square Account for any reason or no reason at any time upon notice to you. We may also suspend the Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct."
Article 43 further states that: "We will not be liable to you for compensation, reimbursement, or damages in connection with your use of the Services, or in connection with any termination or suspension of the Services. Any termination of this Agreement does not relieve you of any obligations to pay any Fees or costs accrued prior to the termination and any other amounts owed by you to us as provided in this Agreement."
The decision to deactivate your account is final. Any funds currently in your account will be held for 90 days from the date of the deactivation. If you do not wish to wait the 90 days, you may issue a refund at any time within 60 days of the date of the transaction. To learn more about issuing refunds, please reference this article found on the online Help Center: https://help.squareup.com/customer/portal/articles/XXXXXX-how-do-i-process-a-ref... /> For security purposes, Square cannot disclose further details regarding the reason for account deactivation.

We have tried to contact you multiple times, on one of our calls while trying to explain the process you disconnected the call. If you have questions, please call +1-855-700-5000 and have your customer code ready: 8689-3649-0943. We're available Monday through Friday from 9 a.m. to 5 p.m....

PT.

Hello,
As previously stated, if this is your first dispute, Square will protect you by challenging it automatically on your behalf. If Square is unable to win this dispute, the full amount will be debited from your Cash app, which may result in a negative Cash balance. Square challenged the dispute with your sender’s bank, but unfortunately the bank has resolved the dispute in the sender’s favor. Because this resolution is final, Square no longer have rights within the credit card networks to continue challenging this payment dispute.
If your family member has reason to believe their account has been logged into without their permission, please have them contact Square's Support team directly for next-steps.

Hello,
It’s been over 30 days since the date of purchase, which is outside of Square’s return window. Square does not have more information to provide you regarding this issue.

Initial Business Response /* (1000, 5, 2016/01/19) */
Please refer to the latest email correspondence between you and Square from 1/5/16. The message states: "Please contact your bank as soon as possible to dispute the charge. When the dispute is filed, Square will be notified and will work with...

your bank directly to resolve this."
Initial Consumer Rebuttal /* (3000, 7, 2016/01/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Disputing the charge with my bank means not having my money until they are ready to give it back. $350 is not a small amount of money for a person like me. That was bill money. Of course I disputed it with my bank because it was not an authorized charge. I want to know why the money was taken from me and why it could not have been put back the same way it was taken. Telling me to dispute the charge is a no brainier and unacceptable to me. If the bank finds nothing within their investigation, then I'm out of $350 with no response from you as to why. You cannot just take money from people who trusted your services.
Final Consumer Response /* (3000, 13, 2016/02/03) */
(The consumer indicated he/she DID NOT accept the response from the business.)
It does not explain why money was withdrawn from my account. Is anyone apologetic? Does anyone even care? I will never ever use anything associated with Square again. I do not need another response from them because they obviously do not want to disclose why they would randomly withdraw money from someone's account.
Final Business Response /* (4000, 15, 2016/02/10) */
Please refer to the latest email between you and Square with any additional questions.

Our Support team is only able to provide phone support to merchants who’ve successfully activated Square accounts and we can not review/release anyone information to anyone beside the Merchant that open the account.

Complaint: [redacted]I am rejecting this response because: I am able to provide you with documentation from my
bank...

that no funds were transferred to my account. Last time I spoke with the Revdex.com with your business they said the funds were returned in October which I have proof did not happen. Now you are stating the funds were returned in July. Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because: I have successfully created a square account. I am a user of both of your products. What's extremely insulting is that throughout this back and forth, you guys have yet to acknowledge my problem. The missing $[redacted] So. Let'sclarify; I need to be a user. Check. I need to be the person with the problem. Check. What else? Why can't you tell me what the issue is? It seems, which certain sums of money, your app, or transfer system, doesn't comply. Or there's a limit. Which is understandable IF that were the case. But instead of offering an explaination, you refuse to acknowledge the issue ALTOGETHER. $[redacted] is a lot of money. I trusted your app because your company WAS reputable. This communication proves I was wrong. Can't wait for the class action suit.Sincerely,[redacted]

p.p1 {margin: 0.0px 0.0px 0.0px 0.0px; font: 12.0px 'Helvetica Neue'; color: #454545}

Square is sorry to inform you that Square is deactivating your account. Square reviewed your account and found a persistent pattern of transactions generally associated with high-risk activity.
Square...

regrets that, starting today, you will no longer be able to process transactions using Square. Due to the unusual or high risk activity associated with your account, your outstanding Square balance will be reserved for up to 180 days (but no less than 150 days), unless circumstances require that Square extend this reserve period. If you do not want Square to reserve your funds, you may refund the payment back to the cardholder account.
Square Compliance Team
This is a non-commercial message sent to you by Square, Inc.
Email preferences: Please note that you may receive non-commercial email in accordance with your Square Seller Agreement, whether or not you elect to receive promotional email.
FAQ: If you have any questions about Square, please see our help center at: https://squareup.com/help
Privacy and security: Keeping your personal information secure is one of our most important responsibilities. For an explanation of how Square protects your personal information, please visit the Square website to read our Privacy Policy.

Complaint: [redacted]I am rejecting this response because:
as I stated in the last message, Square is not providing ANY specific info as to WHY AND WHAT made my acct 'suspicious' and warranted the closing of the account. Sincerely,[redacted]

Currently phone support is only available for customers with an active Square account. For more information regarding account terminations, please see Square's Seller Agreement. Square understand that it can be frustrating to have your account deactivated. Unfortunately, Square's review found that Square cannot support any Square accounts for you or your business. Square regrets that, starting today, you will no longer be able to process transactions using Square. Due to the unusual or high risk activity associated with your account, your outstanding Square balance will be reserved for up to 180 days (but no less than 150 days), unless circumstances require that Square extend this reserve period. If you do not want Square to reserve your funds, you may refund the payment back to the cardholder account.

Initial Business Response /* (1000, 5, 2016/03/21) */
Please refer to the latest email correspondence between you and Square with any specific account questions.

Complaint: [redacted]I am rejecting this response because:
As I stated I did due diligence and called not once, but 3 different occasions to verify THERE WOULD BE NO DELAY. The delay I incurred cost me time, money and embarassment as I could not keep certain commitments. The response sent by square does not address any of those issues. I was either lied to or given bad information, but I believe I was inttentionly misled. I demand all charges incurred be reversed and sent back to be in an act of goof faith on squares partSincerely,[redacted]

Complaint: [redacted]I am rejecting this response because:I was not running any sort of fraudulent activity. I run an indoor nerf arena family entertainment facility. Tried square out once and after the first day it was shut off and money was held. No phone call. No email. No notification what so ever. It just didn't work. If you like, you can come on in and inspect our facility in Saint George and look over our surveillance systems recorded in crisp 4k quality on the exact day we used square with our customers to prove to you that it was used for this exact purpose. Perhaps next time you will call someone to verify things before you just assume.Sincerely,Christine **Christine[redacted]

Complaint: [redacted]I am rejecting this response because:
My bank is telling me that needs to be resolved by Square and the transaction reversed. Since this transaction was initiated by me (even though by mistake), they wouldn't let me create a dispute. 
Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because: This is exactly why I am complaining. Square told my on [redacted] that my account is fine and I would receive my merchant payments. But I didn't receive the funds so I tried calling and emailing Square and receivedthe below response - 
Hello [redacted],
Thanks for writing in. Currently phone support is only available for customers with an active Square account. For more information regarding account terminations, please see our Seller Agreement.
We understand that it can be frustrating to have your account deactivated. Unfortunately, our review found that we cannot support any Square accounts for you or your business.
As stated in the deactivation notice, we will hold the remaining funds in your Square account for ** days from the date of deactivation in order to offset any potential refunds or disputes from your customers. Since your account was disabled on **/**/[redacted] these funds will be released on */**/[redacted].
Depending on your bank’s policies, you should see these funds one to two business days after we release them to your linked bank account. We will notify you as soon as we deposit the funds.
If you don’t want to wait ** days for your funds to be deposited, you may consider refunding the payments back to the original cards and seeking an alternate form of payment. Please note that all refunds must be issued within 6* days of the original transaction date.
To refund a payment, please log in to the Square Dashboard from a computer.
Use the date selector tool to locate the specific payment.
Click the payment you’d like to refund, then click “Issue Refund.”
Select the reason you’re refunding the payment, and click “Issue Refund.”
It usually takes two to seven days for refunded payments to get credited back to the original payment card. The full purchase amount, including the fees, is always returned to your customer.
We apologize for any inconvenience this may cause, but our decision to deactivate your account is final.
Thanks, [redacted] Square Account Services ref:_**DE*Y7ru._5[redacted]LiR3gM:ref
 
Sincerely,[redacted]

Square can send you your money as soon as you’ve linked a checking or savings account. This can be a personal or business account, but it must be a transactional bank account to support refunds or chargebacks. Unfortunately, Square can’t deposit to prepaid bank cards or online-only accounts.To link...

a bank account, follow these steps:Sign in to Account & Settings in your online Square Dashboard.Add the requested bank account information. When adding a name for your bank, pick any name that will help you identify the account. It doesn’t have to be the same name on the bank account. It’s good to note that your account and routing numbers are usually listed at the bottom of your checks. Some credit unions use electronic account numbers for deposits from Square (ACH transactions), which can be different than the account number on your checks. You’ll want to confirm with your credit union that you’re using the correct account number.Click Verify Account.The verification process can take up to 5 business days. We’ll send a small deposit to your account and then withdraw the same amount to make sure we can communicate with your bank. As a heads up, make sure you have at least $1.00 in your bank account to prevent your bank verification from failing due to insufficient funds. You can check your verification status anytime from your online dashboard.Once your bank account has verified, your deposits will be sent according to your deposit schedule. If you’d like, you can learn more about Square’s different deposit schedules in Square's Support Center.

This is unsatisfactory. It should not take 90 to provide a refund. I have been nattling this issue since the middle of February. I spoke to my bank and they say it should not take an institution that long to provide a refund. They have found that they owe me a refund, so whats the hold up? I need these funds to pay my past due rent.Complaint:[redacted]I am rejecting this response because:Sincerely,Roberta [redacted]

Hello [redacted],We’re sorry to inform you that we are deactivating your account. Our Account Services team reviewed your account and found a pattern of transactions associated with high-risk activity.For further information about our policies, you can review section 36 of the Square Payment Terms.We...

regret that, starting today, you will no longer be able to process transactions using Square. Any funds currently in your account will be held for 90 days before being released to your linked bank account.If you’d prefer to receive funds more quickly, you should consider refunding the payments back to the original cards and seeking alternate forms of payment. (Please note that we will refund all the fees, too.)Refunds are available within 60 days of the original payment. To process a refund, log in to the Square dashboard.Use the date selector tool to locate the specific payment.Click the payment you'd like to refund, then click "Issue Refund".Select the reason you're refunding the payment, and click "Issue Refund."Unfortunately, our decision to deactivate your account is final. Due to security reasons and the obligations of our agreements with card networks and other financial institutions, we cannot reverse this decision and are unable to provide additional details.Again, we apologize for any inconvenience this may have caused.Sincerely,Square Account Services

Initial Business Response /* (1000, 5, 2015/11/02) */
Hello,
Upon further investigation, a member from Square's Support Team has been communicating with you regarding this matter. The last email that was sent to you on October 28, 2015 states: "I checked with out Finance team and can confirm the...

check will be printed on Monday November 2. I will then send it to you via FedEx overnight delivery. There was a delay in printing the check due to a change within of systems."
If you have any additional questions regarding this matter please reply to the last message that was sent to you by the member from Square's Support Team.

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Address: 11 Park Ave, Los Gatos, California, United States, 95030

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