Flick Enterprises Inc

I will not accept a response until we have a resolution. Complaint[redacted]I am rejecting this response because:Sincerely,[redacted]

Response sent: Please refer to the latest correspondence sent by Square on 5/02[redacted]. Hello [redacted],Any direct legal requests can be sent to us via mail. Please send your inquiry to:Square Inc.Attn: Legal1455 Market St.San Francisco, CA 94103Best,

Complaint: [redacted]I am rejecting this response because:I was not running any sort of fraudulent activity. I run an indoor nerf arena family entertainment facility. Tried square out once and after the first day it was shut off and money was held. No phone call. No email. No notification what so ever. It just didn't work. If you like, you can come on in and inspect our facility in Saint George and look over our surveillance systems recorded in crisp 4k quality on the exact day we used square with our customers to prove to you that it was used for this exact purpose. Perhaps next time you will call someone to verify things before you just assume.Sincerely,Christine **Christine[redacted]

Initial Business Response /* (1000, 5, 2015/07/20) */
Hello,
Square was unable to locate a Square account associated with this name and email address. If you could provide the name and email address on the account of which you are inquiring, Square can further assist you.
Initial Consumer...

Rebuttal /* (3000, 7, 2015/07/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
My information: [redacted]
VISA Credit card
Square sending receipts to: [redacted]
[redacted]@sbcglobal.net
Please solve, correct, and confirm.
Final Business Response /* (4000, 9, 2015/08/04) */
Hello,
Square was still unable to locate a Square account associated with this name and email address as the same information was provided. If you could provide the name and email address on the account of which you are inquiring, Square can further assist you.
Square's Support Team currently only communicates via email in order to maintain an accurate record of all correspondence and best explain policies and procedures. Square strives to respond to all inquiries within 24 hours. If you have additional questions about your Square account, Square recommends searching the online Help Center, found at: squareup.com/help . The Help Center contains many troubleshooting tips as well as detailed articles that explain policies and procedures.
More information related to this topic can be found through the Square Help Center under the Section titled Incorrect Receipts: https://squareup.com/help/us/en/article/4989-incorrect-receipts.
Final Consumer Response /* (4200, 11, 2015/08/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Do not accept Square's response on multiple grounds. Using excuse of keeping a written record to avoid employing humans to address problems is a transparent excuse.
I do nottt have a Square account and never had. My complaint is being avoided. Again, as a user of a credit card, when Square is used by a vendor, the receipt is being auto-emailed to an unapproved third party. Very embarrassing and destructive. Simply, I want this automated process ended for my credit purchases. My credit card number and the recipient of my receipts has been identified in previous communications. You confirm that you have a paper trail so now please act.
Revdex.com: please post my complaint and

Our Support team is only able to provide phone support to merchants who’ve successfully activated Square accounts and we can not review/release anyone information to anyone beside the Merchant that open the account.

Complaint: [redacted]I am rejecting this response because: Again never have they given one reason for calling  my customers transactions fraud, then blaming me, and even after showing you hours of screen shots of wait time you guy lost the call on his end and wanted me to call back... oh but I couldn't again because they do NOT HAVE CONTACT NUMBERS...... so if this is all the Revdex.com is going to do know wonder why people think a Revdex.com rating is a joke, much like you company Square...now I wont even let some who uses square to run my cardSincerely,[redacted]

Complaint: [redacted]I am rejecting this response because:
as I stated in the last message, Square is not providing ANY specific info as to WHY AND WHAT made my acct 'suspicious' and warranted the closing of the account. Sincerely,[redacted]

Initial Business Response /* (1000, 5, 2015/06/22) */
Hello [redacted],
On June 19th, 2015, Square notified you via email that they reviewed your account and elected to terminate the account in accordance with Article 42 of the Square Seller Agreement: "We may terminate this Agreement and close...

your Square Account for any reason or no reason at any time upon notice to you. We may also suspend the Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct."
Article 43 further states that: "We will not be liable to you for compensation, reimbursement, or damages in connection with your use of the Services, or in connection with any termination or suspension of the Services. Any termination of this Agreement does not relieve you of any obligations to pay any Fees or costs accrued prior to the termination and any other amounts owed by you to us as provided in this Agreement."
The decision to deactivate your account is final. Any funds currently in your account will be held for 90 days from the date of the deactivation. If you do not wish to wait the 90 days, you may issue a refund at any time within 60 days of the date of the transaction. To learn more about issuing refunds, please reference this article found on the online Help Center: https://help.squareup.com/customer/portal/articles/XXXXXX-how-do-i-process-a-ref...⇄ /> For security purposes, Square cannot disclose further details regarding the reason for account deactivation.

Hello [redacted],I was able to speak to Square and they advised they weren't able to find that deposit under my email [redacted] after carefully reviewing everything I noticed the deposit was made to my other square account with email address [redacted] were it shows the deposit is...

pending since 3/5/16 I have filed another complaint with this company with the correct square account because no one has gotten back to me after I sent two messages requesting a status on my funds. The new case number is [redacted] now that square can see the deposit on my account I need to know by when should I receive the money it is going to be one month since the customer paid. Thank you for your help!

Complaint: [redacted]I am rejecting this response because: I have successfully created a square account. I am a user of both of your products. What's extremely insulting is that throughout this back and forth, you guys have yet to acknowledge my problem. The missing $[redacted] So. Let'sclarify; I need to be a user. Check. I need to be the person with the problem. Check. What else? Why can't you tell me what the issue is? It seems, which certain sums of money, your app, or transfer system, doesn't comply. Or there's a limit. Which is understandable IF that were the case. But instead of offering an explaination, you refuse to acknowledge the issue ALTOGETHER. $[redacted] is a lot of money. I trusted your app because your company WAS reputable. This communication proves I was wrong. Can't wait for the class action suit.Sincerely,[redacted]

p.p1 {margin: 0.0px 0.0px 0.0px 0.0px; font: 12.0px 'Helvetica Neue'; color: #454545}

Square is sorry to inform you that Square is deactivating your account. Square reviewed your account and found a persistent pattern of transactions generally associated with high-risk activity.
Square...

regrets that, starting today, you will no longer be able to process transactions using Square. Due to the unusual or high risk activity associated with your account, your outstanding Square balance will be reserved for up to 180 days (but no less than 150 days), unless circumstances require that Square extend this reserve period. If you do not want Square to reserve your funds, you may refund the payment back to the cardholder account.
Square Compliance Team
This is a non-commercial message sent to you by Square, Inc.
Email preferences: Please note that you may receive non-commercial email in accordance with your Square Seller Agreement, whether or not you elect to receive promotional email.
FAQ: If you have any questions about Square, please see our help center at: https://squareup.com/help
Privacy and security: Keeping your personal information secure is one of our most important responsibilities. For an explanation of how Square protects your personal information, please visit the Square website to read our Privacy Policy.

Complaint: [redacted]I am rejecting this response because: This is exactly why I am complaining. Square told my on [redacted] that my account is fine and I would receive my merchant payments. But I didn't receive the funds so I tried calling and emailing Square and receivedthe below response - 
Hello [redacted],
Thanks for writing in. Currently phone support is only available for customers with an active Square account. For more information regarding account terminations, please see our Seller Agreement.
We understand that it can be frustrating to have your account deactivated. Unfortunately, our review found that we cannot support any Square accounts for you or your business.
As stated in the deactivation notice, we will hold the remaining funds in your Square account for ** days from the date of deactivation in order to offset any potential refunds or disputes from your customers. Since your account was disabled on **/**/[redacted] these funds will be released on */**/[redacted].
Depending on your bank’s policies, you should see these funds one to two business days after we release them to your linked bank account. We will notify you as soon as we deposit the funds.
If you don’t want to wait ** days for your funds to be deposited, you may consider refunding the payments back to the original cards and seeking an alternate form of payment. Please note that all refunds must be issued within 6* days of the original transaction date.
To refund a payment, please log in to the Square Dashboard from a computer.
Use the date selector tool to locate the specific payment.
Click the payment you’d like to refund, then click “Issue Refund.”
Select the reason you’re refunding the payment, and click “Issue Refund.”
It usually takes two to seven days for refunded payments to get credited back to the original payment card. The full purchase amount, including the fees, is always returned to your customer.
We apologize for any inconvenience this may cause, but our decision to deactivate your account is final.
Thanks, [redacted] Square Account Services ref:_**DE*Y7ru._5[redacted]LiR3gM:ref
 
Sincerely,[redacted]

Currently phone support is only available for customers with an active Square account. For more information regarding account terminations, please see Square's Seller Agreement. Square understand that it can be frustrating to have your account deactivated. Unfortunately, Square's review found that Square cannot support any Square accounts for you or your business. Square regrets that, starting today, you will no longer be able to process transactions using Square. Due to the unusual or high risk activity associated with your account, your outstanding Square balance will be reserved for up to 180 days (but no less than 150 days), unless circumstances require that Square extend this reserve period. If you do not want Square to reserve your funds, you may refund the payment back to the cardholder account.

Thank you for sharing your experience - Square apologizes for the frustration you've had in completing the review of your account. Square is always looking to improve its products based on customer feedback, and will share this with the appropriate team members.
Square is happy to report that after...

reviewing your Square account, Square has returned your account to active status as of March 1, and resumed regular deposits to your linked bank account. Thank you for your patience and cooperation throughout this process. Depending on your bank’s policies, you should see your remaining Square balance in your linked bank account in one to two business days. Please note that you won’t have to go through this process after every transaction.

Initial Business Response /* (1000, 5, 2016/03/21) */
Please refer to the latest email correspondence between you and Square with any specific account questions.

Complaint: [redacted]I am rejecting this response because: I am able to provide you with documentation from my
bank...

that no funds were transferred to my account. Last time I spoke with the Revdex.com with your business they said the funds were returned in October which I have proof did not happen. Now you are stating the funds were returned in July. Sincerely,[redacted]

Hello,
As previously stated, if this is your first dispute, Square will protect you by challenging it automatically on your behalf. If Square is unable to win this dispute, the full amount will be debited from your Cash app, which may result in a negative Cash balance. Square challenged the dispute with your sender’s bank, but unfortunately the bank has resolved the dispute in the sender’s favor. Because this resolution is final, Square no longer have rights within the credit card networks to continue challenging this payment dispute.
If your family member has reason to believe their account has been logged into without their permission, please have them contact Square's Support team directly for next-steps.

Initial Business Response /* (1000, 5, 2016/01/19) */
Please refer to the latest email correspondence between you and Square from 1/5/16. The message states: "Please contact your bank as soon as possible to dispute the charge. When the dispute is filed, Square will be notified and will work with...

your bank directly to resolve this."
Initial Consumer Rebuttal /* (3000, 7, 2016/01/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Disputing the charge with my bank means not having my money until they are ready to give it back. $350 is not a small amount of money for a person like me. That was bill money. Of course I disputed it with my bank because it was not an authorized charge. I want to know why the money was taken from me and why it could not have been put back the same way it was taken. Telling me to dispute the charge is a no brainier and unacceptable to me. If the bank finds nothing within their investigation, then I'm out of $350 with no response from you as to why. You cannot just take money from people who trusted your services.
Final Consumer Response /* (3000, 13, 2016/02/03) */
(The consumer indicated he/she DID NOT accept the response from the business.)
It does not explain why money was withdrawn from my account. Is anyone apologetic? Does anyone even care? I will never ever use anything associated with Square again. I do not need another response from them because they obviously do not want to disclose why they would randomly withdraw money from someone's account.
Final Business Response /* (4000, 15, 2016/02/10) */
Please refer to the latest email between you and Square with any additional questions.

(The consumer indicated he/she DID NOT accept the response from the business.)This is another automated answer that doesn't solve my complaint . I would like to talk to a representative over the phone to be explained what exactly I did wrong . This type of answers enforces my believe that Square is a high risk company for customers .

Initial Business Response /* (1000, 5, 2015/12/23) */
According to Square's Merchant User Agreement Article 42. Suspension or Termination by Us: "We may terminate this Agreement and close your Square Account for any reason or no reason at any time upon notice to you. We may also suspend the...

Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct."
The decision to deactivate your account is final. Any funds currently in your account will be held for 90 days. If you do not wish to wait the 90 days, you may issue a refund at any time within 60 days of the date of the transaction. To learn more about issuing refunds, please reference this article found on the online Help Center: https://squareup.com/help/en-us/article/5060-process-refunds
Complaint Response Date bumped because: Holiday