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Flick Enterprises Inc

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Flick Enterprises Inc Reviews (1937)

Initial Business Response /* (1000, 5, 2015/10/27) */
Hello,
Upon further review, a member of Square's Account Services team reviewed your account and elected to terminate the account in accordance with Article 42 of the Square Seller Agreement: "We may terminate this Agreement and close your...

Square Account for any reason or no reason at any time upon notice to you. We may also suspend the Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct."
Article 43 further states that: "We will not be liable to you for compensation, reimbursement, or damages in connection with your use of the Services, or in connection with any termination or suspension of the Services. Any termination of this Agreement does not relieve you of any obligations to pay any Fees or costs accrued prior to the termination and any other amounts owed by you to us as provided in this Agreement."
The decision to deactivate your account is final. Any funds currently in your account will be held for 90 days from the date of the deactivation. If you do not wish to wait the 90 days, you may issue a refund at any time within 60 days of the date of the transaction. To learn more about issuing refunds, please reference this article found on the online Help Center: https://help.squareup.com/customer/portal/articles/XXXXXX-how-do-i-process-a-ref... /> For security purposes, Square cannot disclose further details regarding the reason for account deactivation.

Hi,Thanks for reaching out. I was able to confirm these funds were directed to your linked debit card. If you can’t find them on your end, your bank can help us trace them.Please provide the information listed below to a branch manager or banker at your local branch to trace your payment, and be...

sure to have them check with their debit card operations department. It’s important to explain that the funds will appear as an unlinked merchant credit/return. This isn’t a missing ACH/direct deposit.Date: 7/24Amount: $[redacted]Your Acquirer Reference Number is: [redacted]Directed to a Card Ending: [redacted]NOTE: If your bank states the funds were rejected, we’ll need them to provide you with written documentation confirming this, as there’s no indication of a rejection in our systems. Once you receive a letter from the bank, please reply directly to this email with a scanned or photographed copy of the document as an attachment. With this information I can return these funds back to the sender.Please let me know if you have any other questions or have any trouble with your bank. I want to make sure we locate these funds quickly. Thanks for your help with this.

This message originally read on [redacted]Please refer to the email that was sent to you on August 25: We’re sorry to inform you that we are deactivating your account. Our Account Services team reviewed your account and found a pattern of transactions associated with high-risk activity. For further information about our policies, you can review section 36 of the Square Payment Terms. We regret that, starting today, you will no longer be able to process transactions using Square. Any funds currently in your account will be held for 90 days before being released to your linked bank account.If you’d prefer to receive funds more quickly, you should consider refunding the payments back to the original cards and seeking alternate forms of payment. (Please note that we will refund all the fees, too.) Refunds are available within 60 days of the original payment. To process a refund, log in to the Square dashboard. Use the date selector tool to locate the specific payment. Click the payment you'd like to refund, then click "Issue Refund". Select the reason you're refunding the payment, and click "Issue Refund." Unfortunately, our decision to deactivate your account is final. Due to security reasons and the obligations of our agreements with card networks and other financial institutions, we cannot reverse this decision and are unable to provide additional details. Since your account was disabled on August 25, these funds will be released on November 23.

Initial Business Response /* (1000, 5, 2015/08/23) */
Hello,
Upon further investigation, a member from Square's Support Team reached out to you on August 6, 2015 to inform you that they were not able to approve your original application to accept credit cards with Square. The email further...

states that you were offered one final opportunity to complete the activation process.
For more information regarding this matter please refer to https://squareup.com/help/us/en/article/5057-signup-troubleshooting.
Furthermore, Article 43 of the Square Seller Agreement states: "We will not be liable to you for compensation, reimbursement, or damages in connection with your use of the Services, or in connection with any termination or suspension of the Services".
Square's Support Team currently only communicates via email in order to maintain an accurate record of all correspondence and best explain policies and procedures. Square strives to respond to all inquiries within 24 hours. If you have additional questions about your Square account, Square recommends searching the online Help Center, found at: squareup.com/help . The Help Center contains many troubleshooting tips as well as detailed articles that explain policies and procedures.
Initial Consumer Rebuttal /* (3000, 7, 2015/08/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Square only "offered" to give us another chance to activate our account. They did not make it available. Our account was already activated and we received emails telling us to start taking payments, which we did and the accept credit card option was available to us. After the email to "give us one final chance", I went to the activation button which was now indeed available (it was not before as the account was active). The selection just came up with an error message. I tried on a desktop, laptop and ipad and the same error message occured. I then sent another email to Square to advise them of this and they responded with an email back saying that I had no more chances and goodbye. When you look online at the thousands of complaints about Square, this is on par with their business practices. I am requesting that Square either process the payments that were taken by my company then accepted by Square or refund directly the money that was taken. Thank you.
Final Business Response /* (4000, 9, 2015/09/11) */
Hello,
Upon further investigation, it does not appear that any credit card payments were taken on this account. A message was sent to you on August 6, 2015 by a member from Square's Support Team providing more information. The message stated: "I see that all the payments were processed as "Other Tender" rather than "Credit Card." Because we weren't able to approve your original application to accept credit cards with Square, the option to process credit cards was not available to you at the time you processed the payments. The Cash and Other Tender features are available for organizational purposes only. No funds are actually processed when a payment is entered as cash or other tender, and we're not able to process these transactions as payment card information was never actually entered into our system. To process these funds you will need to contact your customers".

Square is unable to release any information on our Merchants. If you have an unauthorized charge on your account you would need to fill a dispute with your Credit Card.

Hello,
Square debited your account for these disputes in accordance with Article 28 of the Square Seller Agreement:
"For any transaction that results in a Chargeback, we may withhold the Chargeback amount in a Reserve. We may debit the amount of any Chargeback and any associated Fees, fines, or...

penalties listed in the Fee Schedule or assessed by the Association or our processor from your Square Account (including without limitation any Reserve), any proceeds due to you, your bank account, or other payment instrument registered with us.
If you have pending Chargebacks, we may delay payouts from your Square Account. Further, if we reasonably believe that a Chargeback is likely with respect to any transaction, we may withhold the amount of the potential Chargeback from payments otherwise due to you under this Agreement until such time that: (a) a Chargeback is assessed due to a Buyer's complaint, in which case we will retain the funds; (b) the period of time under applicable law or regulation by which the Buyer may dispute that the transaction has expired; or (c) we determine that a Chargeback on the transaction will not occur. If we are unable to recover funds related to a Chargeback for which you are liable, you will pay us the full amount of the Chargeback immediately upon demand. You agree to pay all costs and expenses, including without limitation attorneys' fees and other legal expenses, incurred by or on behalf of us in connection with the collection of all Square Account deficit balances unpaid by you."

Complaint: [redacted]I am rejecting this response because:
I was informed by Square when the one account disputed a charge (by mistake) that I was secured and protected for $[redacted] for any dispute
Square is withholding $[redacted] in deposits made prior to deactivating my account.
Thus, Square should be releasing all of the deposit amount now.
I expect my full deposit of $[redacted] to be transferred into my linked bank account by no more than 30 days from the deactivation date of Aug 18
Square did not inform me of any of these withholdings and deactivation policy until after they deactivated my account
Square should be showing me and Revdex.com of this deactivation policy PRIOR to enrolling as well as informing potential new customers
what are the reasons for deactivation in order to avoid it. THEY NEVER PROVIDED THIS INFORMATION PRIOR TO ENROLLING
Thus, the deactivation policy seems to be at the "whim" of the company? Not a fair business practice.
I expect Square to amend their enrollment agreement to include these terms for all new potential customers as well as transfer my $[redacted] to my linked account.
Sincerely,[redacted]

Initial Business Response /* (1000, 5, 2015/08/01) */
Hello,
Upon further investigation, it appears that you are referring to two separate accounts that you have stated are on Square. For the account linked to this name and email address there are notes related to a telephone conversation you...

had with a member from Square's Disputes Team on July 17, 2015 regarding to the matter you discussed in your message. Previously there was an email message sent to you on July 16, 2015 regarding the matter.
If there are inquiries about a separate account, Square's Support Team currently only communicates via email in order to maintain an accurate record of all correspondence and best explain policies and procedures. Square strives to respond to all inquiries within 24 hours. If you have additional questions about your Square account, Square recommends searching the online Help Center, found at: squareup.com/help . The Help Center contains many troubleshooting tips as well as detailed articles that explain policies and procedures.
If you have additional questions please reply directly to the email messages sent to you with further information.

Square told me my money would be deposited into my account within 90 days. It has been 92 days. This includes the 1-2 day timeframe from deposits. I would like my funds deposited immediately into my account of [redacted] I would like my $[redacted]+ deposited into my bank account.

Please refer to the latest email correspondence sent by Square on 5/27/**. Hello [redacted]Thanks for writing in. We understand that it can be frustrating to have your account deactivated. Unfortunately, our review found that we cannot support any Square accounts for you or your business.As stated in...

the previous email we sent you, we will hold the remaining funds in your Square account for an additional 60 days from the date of notification in order to offset any potential refunds or disputes from your customers. Since you received this email on May 25, these funds will be released on July 24.Depending on your bank’s policies, you should see these funds one to two business days after we release them to your linked bank account. You’ll receive an email as soon these funds have been sent to your bank.Please feel free to write in closer to that date and we can assist you regarding your funds.Thank you,

Complaint: [redacted]I am rejecting this response because:It is a bull[redacted] answer, I only use square at my trade shows and have a different merchant service for my store I do not sell firearm parts at the trade shows only LE tactical equipment so there for I am not in any violation of there policySincerely,[redacted]

Once a payment is initiated and the money leaves your account, recipients can expect to see the deposit reflected on their card statement within 1-2 business days. Please ask the recipient to check their bank statement for a credit that includes your name, and may be labeled “[redacted].” It’s also...

possible that your recipient has turned off Auto Cash Outs in their Cash app, which means that when they’re sent a payment it’s stored in their Cash app until they cash it out to their bank account. Ask your recipient to check by opening the app – if they see a dollar amount at the top of the screen, that’s their Cash! They can initiate a deposit by tapping the dollar amount, then tapping Cash Out. If the recipient is still having trouble finding their money, feel free to reach out to Square directly. https://squareup.com/help/us/en

They literally send the exact same form letter every time and don't answer any questions. Compare their two responses here.Complaint: [redacted]I am rejecting this response because:Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because: I will have my friend contact the bank for a refund. If they are not able to refund, we can discuss the next steps. Sincerely,[redacted]

For further assistance please contact Support at  800-700-6000 and enter customer code #[redacted]

(The consumer indicated he/she DID NOT accept the response from the business.)This is another automated answer that doesn't solve my complaint . I would like to talk to a representative over the phone to be explained what exactly I did wrong . This type of answers enforces my believe that Square is a high risk company for customers .

Complaint: [redacted]I am rejecting this response because I have no way thru this email to provide Square with my details.  I will, however, give them to you.
 
Email associated with the account:. [redacted]
Phone number associated: [redacted]Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because:Your company is un reachable. No one every answers emails. I do not have any recent chargebacks on my account. Show the proof!! Give me my money!Sincerely,[redacted]

Hello [redacted],We’re sorry to inform you that we have deactivated your account. Our Account Services team reviewed your account and found a pattern of transactions associated with high-risk activity.For further information about our policies, you can review section 36 of our Payment Terms.We regret...

that you will no longer be able to process transactions using Square. In order to offset any potential refunds or disputes from your customers, any funds currently in your account will be held for 90 days before being released to your linked bank account.If you’d prefer to receive funds more quickly, you should consider refunding the payments back to the original cards and seeking alternate forms of payment. (Please note that we will refund all the fees, too.)Refunds are available within 60 days of the original payment. To process a refund, log in to the Square Dashboard from a computer.Use the date selector tool to locate the specific payment.Click the payment you’d like to refund, then click “Issue Refund.”Select the reason you’re refunding the payment, and click “Issue Refund.”Unfortunately, our decision to deactivate your account is final. Due to security reasons and the obligations of our agreements with card networks and other financial institutions, we cannot reverse this decision and are unable to provide additional details.Again, we apologize for any inconvenience this may have caused.AbigailSquare Account Services

Please refer to the following email sent to you on October 21:  Hello Kristen, We're sorry to inform you that we are deactivating your account. We reviewed your account and found a persistent pattern of transactions generally associated with high-risk activity. We regret that, starting today, you will no longer be able to process transactions using Square. Due to the unusual or high risk activity associated with your account, your outstanding Square balance will be reserved for up to 180 days (but no less than 150 days), unless circumstances require that we extend this reserve period. If you do not want us to reserve your funds, you may refund the payment back to the cardholder account. We appreciate your having chosen Square and apologize for any inconvenience this may cause.Sincerely, Square Compliance Team. This is a non-commercial message sent to you by Square, Inc. Email preferences: Please note that you may receive non-commercial email in accordance with your Square Seller Agreement, whether or not you elect to receive promotional email. FAQ: If you have any questions about Square, please see our help center at: https://squareup.com/help Privacy and security: Keeping your personal information secure is one of our most important responsibilities. For an explanation of how Square protects your personal information, please visit the Square website to read our Privacy Policy.

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Address: 11 Park Ave, Los Gatos, California, United States, 95030

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