Flick Enterprises Inc

Complaint: [redacted]I am rejecting this response because I have no way thru this email to provide Square with my details.  I will, however, give them to you.
 
Email associated with the account:. [redacted]
Phone number associated: [redacted]Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because:Your company is un reachable. No one every answers emails. I do not have any recent chargebacks on my account. Show the proof!! Give me my money!Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because:It is a bull[redacted] answer, I only use square at my trade shows and have a different merchant service for my store I do not sell firearm parts at the trade shows only LE tactical equipment so there for I am not in any violation of there policySincerely,[redacted]

Please refer to the latest email correspondence sent by Square on 5/15/**.Hello [redacted],To ensure the financial security of both you and your customers, we need to verify some information about your account.Unfortunately, we cannot deposit funds to your bank account until we verify this...

information, although you will still be able to accept payments using Square during this period. Our goal is to resume deposits to your bank account as quickly as possible. We’re sorry for any inconvenience this may cause.If you’re unsure why you received this email, please see this article (https://squareup.com/subscriptions/r?ee=e952a5e65460a1e6c21c25b5a55a900967ff098...⇄ verify your account, please do the following:Log in to the Square Dashboard (https://squareup.com/subscriptions/r?ee=2b9001b578d01eb4be436a2d3aafb5eda019239...⇄ "Begin verification" next to the alert icon at the top of the page.Please answer the verification form with as much detail as possible. You can upload documents directly through the questionnaire or fax them to us.Click "Submit."Once you've completed the form, you'll receive an email confirmation and should expect to hear back from us within one to two business days.If you have questions regarding the form, or are unsure of what documentation to send, please read our list of frequently asked questions (https://squareup.com/subscriptions/r?ee=3b9cfd7a62f55c60396432a6b5d561c4f3bd5fe...⇄ If you still have questions, please call +1-855-700-5000 and have your customer code ready: 8685-2047-4463. We're available Monday through Friday from 9 a.m. to 5 p.m. Pacific Time.We apologize for the inconvenience this may cause. We hope to make this process as easy as possible so you can get back to business.Thanks in advance for your cooperation.Square Account Services

Square is unable to reach out to the customer on your behalf. It’s important to note that with Square, a payment is never finished until you have gotten past the signature screen and received notification in the app that the payment was successful. A good way to confirm this is by checking your online Square Dashboard. Note that payment processing can be interrupted due to a loss of network connectivity from an incoming call, text message or weak network connection. When processing a payment, always make sure you have a strong 3G/Internet connection.

Initial Business Response /* (1000, 5, 2015/08/01) */
Hello,
Upon further investigation, it appears that you are referring to two separate accounts that you have stated are on Square. For the account linked to this name and email address there are notes related to a telephone conversation you...

had with a member from Square's Disputes Team on July 17, 2015 regarding to the matter you discussed in your message. Previously there was an email message sent to you on July 16, 2015 regarding the matter.
If there are inquiries about a separate account, Square's Support Team currently only communicates via email in order to maintain an accurate record of all correspondence and best explain policies and procedures. Square strives to respond to all inquiries within 24 hours. If you have additional questions about your Square account, Square recommends searching the online Help Center, found at: squareup.com/help . The Help Center contains many troubleshooting tips as well as detailed articles that explain policies and procedures.
If you have additional questions please reply directly to the email messages sent to you with further information.

Hello,The personal identifiable information provided does not match any of our merchants. So that Square can look into this for you, Square will need you to provide the following information: The email & phone number that was used to open the Square account. Once Square receives this information, Square will be able to investigate further. If you have any further questions please reach out to Square directly. [redacted]nTell us why here...

Once a payment is initiated and the money leaves your account, recipients can expect to see the deposit reflected on their card statement within 1-2 business days. Please ask the recipient to check their bank statement for a credit that includes your name, and may be labeled “[redacted].” It’s also...

possible that your recipient has turned off Auto Cash Outs in their Cash app, which means that when they’re sent a payment it’s stored in their Cash app until they cash it out to their bank account. Ask your recipient to check by opening the app – if they see a dollar amount at the top of the screen, that’s their Cash! They can initiate a deposit by tapping the dollar amount, then tapping Cash Out. If the recipient is still having trouble finding their money, feel free to reach out to Square directly. https://squareup.com/help/us/en

Please refer to the following email sent on [redacted] 19:  Hello, Square is sorry to inform you that Square is deactivating your account. Square's Account Services team reviewed your account and found a pattern of transactions associated with high-risk activity. For further information about our...

policies, you can review section 36 of the Square Payment Terms. Square regrets to inform you that, starting today, you will no longer be able to process transactions using Square. Any funds currently in your account will be held for 90 days before being released to your linked bank account. If you’d prefer to receive funds more quickly, you should consider refunding the payments back to the original cards and seeking alternate forms of payment. (Please note that Square will refund all the fees, too.) Refunds are available within 60 days of the original payment. To process a refund, log in to the Square dashboard. Use the date selector tool to locate the specific payment. Click the payment you'd like to refund, then click "Issue Refund". Select the reason you're refunding the payment, and click "Issue Refund." Unfortunately, Square's decision to deactivate your account is final. Due to security reasons and the obligations of Square's agreements with card networks and other financial institutions, Square cannot reverse this decision and are unable to provide additional details.

Please refer to the following email sent to you on October 21:  Hello Kristen, We're sorry to inform you that we are deactivating your account. We reviewed your account and found a persistent pattern of transactions generally associated with high-risk activity. We regret that, starting today, you will no longer be able to process transactions using Square. Due to the unusual or high risk activity associated with your account, your outstanding Square balance will be reserved for up to 180 days (but no less than 150 days), unless circumstances require that we extend this reserve period. If you do not want us to reserve your funds, you may refund the payment back to the cardholder account. We appreciate your having chosen Square and apologize for any inconvenience this may cause.Sincerely, Square Compliance Team. This is a non-commercial message sent to you by Square, Inc. Email preferences: Please note that you may receive non-commercial email in accordance with your Square Seller Agreement, whether or not you elect to receive promotional email. FAQ: If you have any questions about Square, please see our help center at: https://squareup.com/help Privacy and security: Keeping your personal information secure is one of our most important responsibilities. For an explanation of how Square protects your personal information, please visit the Square website to read our Privacy Policy.

They literally send the exact same form letter every time and don't answer any questions. Compare their two responses here.Complaint: [redacted]I am rejecting this response because:Sincerely,[redacted]

Initial Business Response /* (1000, 5, 2015/08/23) */
Hello,
Upon further investigation, a member from Square's Support Team reached out to you on August 6, 2015 to inform you that they were not able to approve your original application to accept credit cards with Square. The email further...

states that you were offered one final opportunity to complete the activation process.
For more information regarding this matter please refer to https://squareup.com/help/us/en/article/5057-signup-troubleshooting.
Furthermore, Article 43 of the Square Seller Agreement states: "We will not be liable to you for compensation, reimbursement, or damages in connection with your use of the Services, or in connection with any termination or suspension of the Services".
Square's Support Team currently only communicates via email in order to maintain an accurate record of all correspondence and best explain policies and procedures. Square strives to respond to all inquiries within 24 hours. If you have additional questions about your Square account, Square recommends searching the online Help Center, found at: squareup.com/help . The Help Center contains many troubleshooting tips as well as detailed articles that explain policies and procedures.
Initial Consumer Rebuttal /* (3000, 7, 2015/08/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Square only "offered" to give us another chance to activate our account. They did not make it available. Our account was already activated and we received emails telling us to start taking payments, which we did and the accept credit card option was available to us. After the email to "give us one final chance", I went to the activation button which was now indeed available (it was not before as the account was active). The selection just came up with an error message. I tried on a desktop, laptop and ipad and the same error message occured. I then sent another email to Square to advise them of this and they responded with an email back saying that I had no more chances and goodbye. When you look online at the thousands of complaints about Square, this is on par with their business practices. I am requesting that Square either process the payments that were taken by my company then accepted by Square or refund directly the money that was taken. Thank you.
Final Business Response /* (4000, 9, 2015/09/11) */
Hello,
Upon further investigation, it does not appear that any credit card payments were taken on this account. A message was sent to you on August 6, 2015 by a member from Square's Support Team providing more information. The message stated: "I see that all the payments were processed as "Other Tender" rather than "Credit Card." Because we weren't able to approve your original application to accept credit cards with Square, the option to process credit cards was not available to you at the time you processed the payments. The Cash and Other Tender features are available for organizational purposes only. No funds are actually processed when a payment is entered as cash or other tender, and we're not able to process these transactions as payment card information was never actually entered into our system. To process these funds you will need to contact your customers".

Square is unable to release any information on our Merchants. If you have an unauthorized charge on your account you would need to fill a dispute with your Credit Card.

Initial Business Response /* (1000, 5, 2016/01/25) */
Square's approach to security is designed to protect both merchants and their customers. If you would like more information about the security of selling and purchasing through Square please see their privacy and security page...

here:https://squareup.com/help/article/3796 and the buyer agreement here: https://squareup.com/legal/buyer-agreement
Initial Consumer Rebuttal /* (3000, 7, 2016/01/27) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I don't see how the links provided pertain to my complaint. I understand that as a buyer, I make a transaction at my own risk. However, my complaint towards Square was not just about a fraudulent transaction. It was about the fact that a false merchant was created through Square to commit the fraudulent transaction. If there was fraud committed through a Square transaction, I should be able to go to the merchant to have this dispute settled and to inform them that their system was hacked. But the merchant that the transaction went through was a fraud itself. The merchant doesn't exist! After numerous emails back and forth with Square, and it was difficult to even get a response to begin with, they could not provide me or my bank with ANY information regarding this "merchant." What measures of security do you have when allowing someone to set themselves up as a merchant? This false merchant had no contact name, no phone number, no email, no website, and no physical location.
Final Business Response /* (4000, 15, 2016/02/19) */
Square's Account Services team has been notified of this seller. They will handle the situation accordingly.
Final Consumer Response /* (2000, 17, 2016/02/23) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 5, 2015/10/11) */
Hello,
Upon further investigation, a member from Square's Account Services team reached out to you through email on September 17, 2015 requesting additional information about your recent payment. Upon review of the information that was...

provided it appears that the account was returned to active status on September 29, 2015.

Initial Business Response /* (1000, 5, 2016/01/11) */
According to Square's Merchant User Agreement Article 42. Suspension or Termination by Us: "We may terminate this Agreement and close your Square Account for any reason or no reason at any time upon notice to you. We may also suspend the...

Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct."
The decision to deactivate your account is final. Any funds currently in your account will be held for 90 days. If you do not wish to wait the 90 days, you may issue a refund at any time within 60 days of the date of the transaction. To learn more about issuing refunds, please reference this article found on the online Help Center:[redacted]
Initial Consumer Rebuttal /* (3000, 7, 2016/01/14) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This is the problem with Square, there was no notice to me stating my account is under suspension! According to Square's merchant user agreement article 42 you must provide notice to me that my account is being suspended or terminated! Square didn't do either! Square should not be in business and you can't reach anyone at the terrible company!
Final Business Response /* (4000, 9, 2016/01/28) */
Square sent a notification email about your account status on September 15th, 2015 at 1:45 PM. The message states: "We're sorry to inform you that we are deactivating your account. Our Account Services team reviewed your account and found a pattern of transactions associated with high-risk activity."
Final Consumer Response /* (4200, 11, 2016/01/30) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Square never sent any form of notification. I've emailed square and searched for a number to contact someone in them customer service department repeatedly. You can not get in touch with anyone at this company by phone! What legal business doesn't have a phone for clients to get in touch with someone at their company? This company is a fraud! It needs to be shut down, not going public!

Initial Business Response /* (1000, 5, 2016/01/05) */
Square is unable to process refunds on behalf of merchants. If you have filed a dispute, Square will work directly with your bank once they receive notification of the billing dispute. Square does not have the rights to assist buyers with...

complaints or payment disputes.
Security is Square's top priority. If you would like more information about the security of purchasing through Square please see our privacy and security page here:https://squareup.com/help/article/3796
Initial Consumer Rebuttal /* (3000, 7, 2016/01/06) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I contacted my bank the day of the issue, 09/18/15, and they tried to coordinate with you on the matter. However, you have responded with an illegitimate solution, costing me $200. [redacted] is the culprit, take the money from his square account and refund it back to me, or, contact wells fargo and let them know this was an issue on your companies part, not mine, and have my bank reissue me the money. The complaint number for Wells Fargo I filed is, Claim Reference Number: XXXXXXXXXXX.
Final Consumer Response /* (3000, 25, 2016/02/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Okay sounds good, I'll accept the proposed resolution once the money is refunded.
Final Business Response /* (4000, 27, 2016/03/01) */
Square is unable to provide an update on the status of this dispute, due to the rules and regulations set by the card issuing banks. Please reach out to Wells Fargo or your card issuing bank on the latest status.

Initial Business Response /* (1000, 5, 2015/10/27) */
Hello,
Upon further review, a member of Square's Account Services team reviewed your account and elected to terminate the account in accordance with Article 42 of the Square Seller Agreement: "We may terminate this Agreement and close your...

Square Account for any reason or no reason at any time upon notice to you. We may also suspend the Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct."
Article 43 further states that: "We will not be liable to you for compensation, reimbursement, or damages in connection with your use of the Services, or in connection with any termination or suspension of the Services. Any termination of this Agreement does not relieve you of any obligations to pay any Fees or costs accrued prior to the termination and any other amounts owed by you to us as provided in this Agreement."
The decision to deactivate your account is final. Any funds currently in your account will be held for 90 days from the date of the deactivation. If you do not wish to wait the 90 days, you may issue a refund at any time within 60 days of the date of the transaction. To learn more about issuing refunds, please reference this article found on the online Help Center: https://help.squareup.com/customer/portal/articles/XXXXXX-how-do-i-process-a-ref...⇄ /> For security purposes, Square cannot disclose further details regarding the reason for account deactivation.

Complaint: [redacted]I am rejecting this response because: I will have my friend contact the bank for a refund. If they are not able to refund, we can discuss the next steps. Sincerely,[redacted]

Hello [redacted],We’re sorry to inform you that we are deactivating your account. Our Account Services team reviewed your account and found a pattern of transactions associated with high-risk activity.For further information about our policies, you can review section 36 of the Square Payment Terms.We...

regret that, starting today, you will no longer be able to process transactions using Square. Any funds currently in your account will be held for 90 days before being released to your linked bank account.If you’d prefer to receive funds more quickly, you should consider refunding the payments back to the original cards and seeking alternate forms of payment. (Please note that we will refund all the fees, too.)Refunds are available within 60 days of the original payment. To process a refund, log in to the Square dashboard.Use the date selector tool to locate the specific payment.Click the payment you'd like to refund, then click "Issue Refund".Select the reason you're refunding the payment, and click "Issue Refund."Unfortunately, our decision to deactivate your account is final. Due to security reasons and the obligations of our agreements with card networks and other financial institutions, we cannot reverse this decision and are unable to provide additional details.Again, we apologize for any inconvenience this may have caused.Sincerely,Square Account Services