Flick Enterprises Inc

Complaint: [redacted]I am rejecting this response because: I have been trying to contact Square Up via phone for weeks. When the phones are down, my only option was to send a message. The message takes days to get a response and its usually a cut and paste message they reuse.
 
Anyways, I have been speaking with the compliance depart via messages and they said several times I can request a refund on a card that was used. We found two of the pre paid visas and requested a refund and it successfully worked. I asked several times about making refund on other card on file that have a name on it and they stated it would pull from the balance. Well on several occasions I tried requesting a refund on several cards: [redacted] ending in [redacted] for $[redacted] ending in [redacted] & [redacted] Card ending in [redacted] for $[redacted]. Like I stated, the Square Up Rep, Taylor, said it would pull from the remaining balance. Well it didn't. It pulled from an inactive checking account I used for the event. It caused 3 $** NSF fees. This is my last request. I want the remaining $[redacted] refunded to me in the form of a check or allow refunds from my remaining balance to the mentioned accounts above. This company has several negative reviews online about them holding consumers money. How can a company hold or keep peoples money. To me that's stealing. So please help me get this resolved and get my refund so I don't have to deal with this terrible company againSincerely,[redacted]

Complaint: [redacted]I am rejecting this response because: This was the same response I was given from the beginning almost word for word. First I do not have any employees or anyone who would have had
access to my phone, I did not personally issue a refund and the custom services were not returned! I said before Square needs to changes the the fact the amount for refunds are automatically filled in, as this is the only way a refund could have been done on my end with a sever delay and double or triple clicks were done on a non responding tab that once when working clicks were made on different screens. AGAIN... all aspects of this refund were done with clicks not with me filling anything out to issue a refund. I did not want the refund nor did my customer. The response to me seems to state that Square is not going to do anything about it's system.  I have not had any problem with [redacted] or as they require an amount to be typed in no matter what you are transferring or paying or refunding.  I think the fact that Square keeps repeated their stand is insulting. I did not want to issue a refund and there should not be anyway that it could have been done by mistake as it clearing was done! I am going to say it one more time. I did not issue a refund. I went into the transaction only to see the free they charged so I could put in my accounts page on my other computer system. I have no idea how this could happen and it really doesn't seem like it could happen with the delayed clicking but that is the only thing that could have happened in this case. Square hit my account where the money does not stay which caused a fee from my bank, my bank refunded my the fee as I have had not one issue in all the years of banking I am **. Please make sure this will not happen to someone else again..  Sincerely,[redacted]

Initial Business Response /* (1000, 5, 2016/02/02) */
Please refer to the latest email correspondence between you and Square from 1/21/16. The message states: "As stated in the deactivation notice, we will hold the remaining funds in your Square account for 90 days from the date of deactivation in...

order to offset any potential refunds or disputes from your customers. Since your account was disabled on November 6, these funds will be released on February 4."
Initial Consumer Rebuttal /* (3000, 7, 2016/02/03) */
(The consumer indicated he/she DID NOT accept the response from the business.)
today (feb. 3rd, 2016) I received a email from square stating,
"
Hello [redacted],
Due to the recent chargebacks on your account, any funds currently in your Square account will be held for an additional 60 days.
Thank you for understanding.
Sincerely,
Square Account Services".
However, there is no information to merit the additional hold. They did not reference who the chargeback was from nor did the supply any contact information so that we could discuss the issue. There is no way for me to contact them. I believe this is a retaliation for me filing with the Revdex.com.
the money that I am requesting is from a transaction that was made in July 2015, 7 months ago. On November 3rd, they deactivated my account and said they would hold my money for an additional 90 days which is February 4th 2016. Today is February 3rd, the day before they are suppose to release my check. I receive the above message with no other details or information.
on january 22nd I received this email;
Hello [redacted],
Thanks for writing in. I've gone ahead and forwarded your email to another member of our team who can better assist you. They will reach out to you shortly.
Thanks for your patience.
[redacted]
Square Account Services"
That was 12 days ago and I have not heard anything from them until today (email noted above)
I would like someone to explain to me what the issue. They stated they would hold my funds for 60 days because of chargebacks. However they have not supplied any information to support a recent chargeback. They have not made any efforts to contact me. I believe the recent hold/email is in retaliation for me filing with the Revdex.com.
Final Consumer Response /* (3000, 13, 2016/02/12) */
(The consumer indicated he/she DID NOT accept the response from the business.)
What recent chargeback activity? who filed it and on what date? I haven't made a transaction with square since november 2015, over 90 days. At that time my client filed a chargeback and I refunded the money right away. That was over 90 days ago! Any chargeback prior to that was in july 2015. Your company has been holding that money for over 7 months now, which exceeds your 60 day hold by 150 days. Your company is being unethical, spiteful and retaliating against me for filing with the Revdex.com.
In the past, if there is a chargeback you would inform me via email and give me specifics of the transaction and a chance to respond. But NOW your company wont give any details, give me a chance to reply or refund the money. Although I have exceeded all the hold times by over 120 days.
Your company can lie and claim "we are holding your money because of recent chargeback" for years, if they are not required to prove it. But where is the proof. In the past your company has been very specific when it comes to these types of issues.
Below is a copy of the last email you sent in regarding the funds that you are holding and its chargeback. Note (dated 10/2015)
Hello,
Thanks for your patience throughout the dispute process.
I have checked on the status of these cases and can see that the disputes below were approved for further review by your customer's bank as of 10/06/2015 .
Dispute Reason: Card Not Present (83)
Disputed Amount: $1,839.55
Payment Amount: $1,850.00
Payment Date: July 31, XXXX XX:XX UTC
Payment Card: Visa - 9627
Receipt: https://squareup.com/receipt/preview/789Jrde55M5aiJgWKtlXSzMF
Dispute Reason: Card Not Present (83)
Disputed Amount: $1,912.84
Payment Amount: $1,923.71
Payment Date: July 31, XXXX XX:XX UTC
Payment Card: Visa - 9627
Receipt: https://squareup.com/receipt/preview/XQFFOU2Ho5J9lbWekt3fWtMF
Your customer now has a period of up to 60 days from this date to re-dispute this decision with their bank. If your customer does not re-open the cases, they will be officially closed on *12/05/2015. Feel free to write back in at that time for confirmation.
Please don't hesitate to reach back out to me if you have any further questions or concerns in the meantime. I am happy to help.
Best,
[redacted]
Square Account Services
As noted above, the 60 day window ended on 12-5-2015. No time prior to 12-5-2016 (the 60 day window allotted by your company) did your company contact me regarding this issue.
In fact, your company did not mention anything about this dispute until February 3rd,2016, which is 120 after the dispute should have been closed (according to your policy); twice as long as the time to allotted, Plus February 3rd 2016, was the day before your company "claimed" they scheduled to mail me a check. Your company is being unethical, deceitful and retaliatory.
Final Business Response /* (4000, 15, 2016/02/24) */
Please refer to the email correspondence sent from Square on 2/24/16. The message states: "We wanted to let you know that the hold on your Square account has expired, and your funds are scheduled to be deposited to your linked bank account within one to two business days. Please note that your account status remains unchanged."

Thank you for letting us know about the duplicate transaction. This has been escalated to Square Cash's Disputes team and will follow up with you directly.

Initial Business Response /* (1000, 5, 2015/10/11) */
Hello,
Square's Support Team currently only communicates via email in order to maintain an accurate record of all correspondence and best explain policies and procedures. Square strives to respond to all inquiries within 24 hours. If you have...

additional questions about your Square account, Square recommends searching the online Help Center, found at: squareup.com/help . The Help Center contains many troubleshooting tips as well as detailed articles that explain policies and procedures.
Initial Consumer Rebuttal /* (3000, 7, 2015/10/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This is just a ridiculous, generic response from Square. It is in NO WAY an answer to where my money is. I made over $200 in credit card sales a month ago and my deposit has not posted to my bank and the status on my Square account says "pending". I'm only asking that they release the money I earned to my bank account. I keep getting the same computer generated, generic response similar to the one above. It keeps directing me to their website. I've visited the website...several times! I've emailed them asking the same question over and over, which is basically why are they withholding the money my customers paid me with their credit cards through Square. All I want is for them to post my money to my bank account. Please someone help me! I'm being scammed and there seems to be nothing I can do about it.
Final Business Response /* (4000, 9, 2015/11/02) */
Hello,
Upon further investigation, it appears that these funds have been deposited into the bank account linked to your Square account.
If you have any additional questions, please email Square's Support Team. Square strives to respond to all inquiries within 24 hours. If you have additional questions about your Square account, Square recommends searching the online Help Center, found at: squareup.com/help .

Hello,One of Square representatives addressed this question already on 08/22/17 and emailed you. Square reviewed your account and found that this payment violates the Square Terms of Service. As a result, we won’t be able to deposit funds for these payments into your account. We apologize for any...

inconvenience this may cause.Under our Terms of Service, you cannot process prepaid cards, gift cards, or your own credit card using your Square account. The Square Terms of Service also prohibit using Square as a money transfer system. You must provide a legitimate good or service in exchange for every payment processed with Square.Please refund the payments in question. If you aren’t sure how to refund a payment, this Support Center article will help you. It usually takes two to seven days for refunded payments to get credited back to the original payment card. Please understand that if you process these types of payments again, we’ll have to deactivate your Square account. If you have any further questions please reach out to Square directly. [redacted]

Complaint: [redacted]
 I'm not totally rejecting this response but I would like to Address to Customer support for future issues similar to mines; an explanation to the deactivation should have been explained "why". All I wanted is for someone to let me know what happened? No one in customer support responded to any of my request/concerns/questions.
I would have explained the reason for the persistent pattern of transactions. On my end the cards were telling me declined several times, however when I looked in my reports the transaction went through, i called my customer to check with their bank and they responded that the transaction went through too. 
I understand the security of our accounts is in the best interest of the customer to avoid hackers, but we should at least be notified of such.
Why should I have to wait 150-180 days for my money with no explanation from Customer Support. This was very stressful and frustrating to not be able to get any answers. I feel that I shouldn't have to pay the fees accessed to me after dealing with bad customer service. I truly hope that this will help customer support to consider being more compassionate with us, I sure would hate for someone else to go through the same thing I went through.
For me to have to reach out to Revdex.com was my last resort.
 
Sincerely,Nalani [redacted]

Initial Business Response /* (1000, 5, 2015/08/03) */
Hello,
Upon further investigation, Square's Compliance Team reviewed your account and "found a persistent pattern of transactions generally associated with high-risk activity" and chose to deactivate the account.
According to Square's...

Merchant User Agreement Article 42. Suspension or Termination by Us: "We may terminate this Agreement and close your Square Account for any reason or no reason at any time upon notice to you. We may also suspend the Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct."

The decision to deactivate your account is final. Due to the unusual or high risk activity associated with your account, your outstanding Square balance will be reserved for up to 180 days (but no less than 150 days), from the date of the notice sent to you on June 8, 2015.
For security purposes, Square cannot disclose further details regarding the reason for account deactivation.
Initial Consumer Rebuttal /* (3000, 7, 2015/08/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
There has been absolutely no violation on my part of Square terms. There has been no unacceptable credit or fraud risk; there has been no false, incomplete or misleading information, or any illegal conduct! There has been absolutely no "high risk activity." If there had been, provide PROOF of such activity. Keeping my funds was randomly decided, without merit, without cause. There have been no complaints by my clients: for any of the funds I processed. There is absolutely no reason to continue keeping possession of my money. Because of this, there is no reason for me to believe the money will ever be returned. The money in my account, as well as others' who are suffering the same thievery, will be kept indefinitely, in other words: stolen by the administrators at Square. Imagine their profits!
Final Business Response /* (4000, 9, 2015/08/18) */
Hello,
According to Square's Merchant User Agreement Article 42. Suspension or Termination by Us: "We may terminate this Agreement and close your Square Account for any reason or no reason at any time upon notice to you. We may also suspend the Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct."
The decision to deactivate your account is final. Due to the unusual or high risk activity associated with your account, your outstanding Square balance will be reserved for up to 180 days (but no less than 150 days), from the date of the notice sent to you on June 8, 2015.
For security purposes, Square cannot disclose further details regarding the reason for account deactivation.
Final Consumer Response /* (4200, 11, 2015/08/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
1. Firstly, the "Square Merchant User's Agreement Article 42" which has been quoted in Square's response is not available anywhere to Square users upon signing up.
2. Secondly, the "Square Merchant Users Agreement Article 42 a: violation of terms of agreement" were never violated on my part. Square has never been able to provide any documentation that they were.
3. Article b: "pose an unacceptable credit or fraud risk." Again, there is no proof or documentation that there has been any credit or fraud risk on my part.
4. Fourthly, Article c: "provide any false information or otherwise engage in fraudulent or illegal activity." Again, I demand proof that I have engaged in such activity.
There has been no unusual or high risk activity associated with my account. I therefore demand the release of my money.
Lastly, Square's statement: "For security purpose, Square cannot disclose further details regarding the reason for account deactivation."
Once again, I demand "details," which they know, and I know, do not exist.
There have never been any complaints from any of my clients who provided monetary compensation for my services. I do not want to "reactivate" my account with square. I simply want them to release my funds that they have had no reason for taking from me. Square has stolen my money.

There are no funds pending on the account for the email you provided. If you are inquiring about another account, Square will need you to provide the following information: The email & phone number that was used to open the Square account. Once Square receives this information, Square will be...

able to investigate further.
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After reviewing all the information you provided, Square believes that this is a stolen card scam and that this transaction will very likely result in a chargeback. Process Refunds As a reminder, please email Square once the refund is complete. Square’s goal is to return your account to our normal deposit schedule as soon as possible. If you would like to speak to an individual please contact Square directly. Square phone number and your customer code can be found in the initial email sent to you notifying you of the verification.

According to Square's Merchant User Agreement Article 42. Suspension or Termination by Us: "We may terminate this Agreement and close your Square Account for any reason or no reason at any time upon notice to you. We may also suspend the Services and access to your Square Account (including the...

funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct."The decision to deactivate your account is final. Any funds currently in your account will be held for 90 days. If you do not wish to wait the 90 days, you may issue a refund at any time within 60 days of the date of the transaction. To learn more about issuing refunds, please reference this article found on the online Help Center: [redacted]

Please refer to the following email sent on [redacted] 22: Hello [redacted],We're sorry to inform you that we are deactivating your account. We reviewed your account and found that your Square account processed an excessive amount of prepaid card transactions, which violates the Square Seller Agreement.We regret that, starting today, you will no longer be able to process transactions using Square.Due to the unusual or high risk activity associated with your account, your outstanding Square balance will be reserved for up to 180 days (but no less than 150 days), unless circumstances require that we extend this reserve period. If you do not want us to reserve your funds, you may refund the payment back to the cardholder account.We appreciate your having chosen Square and apologize for any inconvenience this may cause.Sincerely,Square Compliance TeamThis is a non-commercial message sent to you by Square, Inc.Email preferences: Please note that you may receive non-commercial email in accordance with your Square Seller Agreement, whether or not you elect to receive promotional email.FAQ: If you have any questions about Square, please see our help center at: https://squareup.com/helpPrivacy and security: Keeping your personal information secure is one of our most important responsibilities. For an explanation of how Square protects your personal information, please visit the Square website to read our Privacy Policy.

Complaint: [redacted]I am rejecting this response because the business has just copied in the articles of his agreement and did not clarify what fraud, in case of any, had occurred. No one from customer service is available to declare or advise the broken or the dishonored terms of the agreement with Square.  
Also, I am asking for a full refund of the Square Reader purchased from [redacted], as it can not be used anymore. 
Sincerely,[redacted]

Please refer to the following email sent on [redacted] 13:  
Hello, Square is sorry to inform you that Square is deactivating your account. Square's Account Services team reviewed your account and found a pattern of transactions associated with high-risk activity. For further information...

about our policies, you can review section 36 of the Square Payment Terms. Square regrets to inform you that, starting today, you will no longer be able to process transactions using Square. Any funds currently in your account will be held for 90 days before being released to your linked bank account. If you’d prefer to receive funds more quickly, you should consider refunding the payments back to the original cards and seeking alternate forms of payment. (Please note that Square will refund all the fees, too.) Refunds are available within 60 days of the original payment. To process a refund, log in to the Square dashboard. Use the date selector tool to locate the specific payment. Click the payment you'd like to refund, then click "Issue Refund". Select the reason you're refunding the payment, and click "Issue Refund." Unfortunately, Square's decision to deactivate your account is final. Due to security reasons and the obligations of Square's agreements with card networks and other financial institutions, Square cannot reverse this decision and are unable to provide additional details.

Please refer to the latest email correspondence sent by Square on 6/22/16. Hello [redacted],We wanted to let you know that the hold on your Square account has expired, and your funds are scheduled to be deposited to your linked bank account within one to two business days. Please note that your...

account status remains unchanged.We appreciate your patience and apologize again for any inconvenience this may have caused.Sincerely,Square Account Services

Initial Business Response /* (1000, 5, 2015/08/14) */
Hello,
Square was unable to locate a Square account associated with this name and email address. If you could provide the name and email address on the account of which you are inquiring, Square can further assist you.
Initial Consumer...

Rebuttal /* (3000, 7, 2015/08/18) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The response seeks further information and does not include anyway to make me whole again.
I was a victim of fraud and was further victimized by "Square"
My account info was
[redacted]@aol.com
[redacted]
Final Business Response /* (4000, 9, 2015/09/02) */
Hello,
Upon further review, Square was unable to successfully debit your account for the funds that were disputed, so even though the disputes were resolved in your favor, there were no funds to return. The failed attempts occurred on June 30, 2013 for $2,625.75, July 2, 2013 for $3,890.00, July 3, 2013 for $2,625.75, July 8, 2013 for $3,890.00 and July 12, 2013 for $2,431.25.
Furthermore, Square emailed to notify you of the disputes and payment holds. The first of these emails was sent to you on June 30, 2013.
If you have any further questions, please reply directly to the email sent by Square regarding this matter. Square strives to respond to all inquiries within 24 hours.
Final Consumer Response /* (4200, 13, 2015/09/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Any replies to Square by email go unanswered. By this last message they now say was resolved in my favor, yet my bank account was withdrawn by Square to be in the negative of approximately $2XXX-XXXX, including the balance they stole as well.
That account is still in the negative with interest accruing.
I read this message that is clearly asking to "debit" my account and not "refund".
Yet resolved in my favor?
Crooked business practices.
Withholding funds and collecting interest on money stolen!
Return the funds via check to
[redacted]
[redacted] XXXXX
(XXX) XXX-XXXX
Again. Square debited large sums of money from my account without my knowledge or consent, and now admits they were to return the funds, yet have not done so in over a year.
They now want another account so they can "debit" (steal) some more?
THAT''S CRIMINAL!

Please refer to the latest email correspondence from Square on 3/15/16. The message states: "This customer received the refund for the $256 through Square on 2/13/2016. The payment for $840 was refunded through the dispute process on 3/6/2016. Your customer will need to contact their bank, as funds were already returned back to the bank for your customer."

Complaint: [redacted]
I am rejecting this response because: I have already contacted Square multiple times by email and any customer support person worth anything would easily be able to find a company called [redacted] that's had its account deactivated, and see that those emails are there. This feels like an automated message and a stall tactic, and the link to their support page - which obviously would not and does not have a solution to this problem - is insulting.
Sincerely,
[redacted]

Complaint: [redacted]I am rejecting this response because:
1- I need Squareup to refund all money that they have deducted (in the name of so called charges) from my bank account
2- Squareup is not being fare in hitting charges for same transactions over and over
3- I need Squareup to apologize for mental torture and disturbance they gave to me
4- Squareup should also refund bank charges that my bank hit me due to ACH transactions
5- They are never being cooperative with customers not they have provided any call back number
Sincerely,[redacted]

Complaint:[redacted]I am rejecting this response because: the urls that I outlined in my request still contain misleading information that is false advertising. The resolution is to fix the issue - or - remove any mention of "round trip" syncing or anything to do with more than one way snycning. Keeping the current language is false advertising because those features do not exist.Sincerely,[redacted]