Flick Enterprises Inc

Initial Business Response /* (1000, 6, 2015/09/01) */
Hello,
Upon further review, a member from Square's Support Team has been in communication with you regarding this matter. The last statement sent to you stated that "Square is unable to cancel Cash transactions after they've completed...

transferring to your recipient's bank. I'm unable to reverse this transaction". The representative from Square attempted to contact the recipient but were unable to successfully contact them.
If you have further inquiries regarding this matter please reply directly to the last message that was sent by the representative from Square.
Initial Consumer Rebuttal /* (3000, 8, 2015/09/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This is not acceptable. I have contacted USAA and they said you are the only one that can refund this $350.00 I sent this in error to the wrong user on ths Cash application. You should beable to reverse this from the user that received this in error. I am expecting this to be refunded to my account or you can issue me a check and mail it to me on the address listed on this complaint.
Final Business Response /* (4000, 10, 2015/09/22) */
Hello,
Upon further review, the last email sent to you was on August 17, 2015 stating: "Square is unable to cancel Cash transactions after they've completed transferring to your recipient's bank. I'm unable to reverse this transaction. I have reached out to the recipient to ask them to return the funds, but I haven't been able to reach them."
Final Consumer Response /* (4200, 12, 2015/09/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
If you are unable to reverse this transaction then I expect a check sent to me in the amount of $350.00. You can then follow up with the other customer of your on this money and not me. I have no access to this person information and you are the only one that does. I want this money back or I am going to file a complaint with the Consumer Federal Protection Bureau next. (CFPB)

Square is not holding any funds, you issued refunds back to the method of payment on 5/10/[redacted]

Complaint: [redacted]I am rejecting this response because:
The original transaction was in September 2016.  I was advised that the funds WOULD be released[redacted].  I will copy the two emails I have received below.  Now you're telling me it's due to potential chargebacks.  Stop changing the story and release my funds.
Sincerely,[redacted]
 
RECEIVED [redacted]
Hello [redacted],
Thanks for writing in. Currently phone support is only available for customers with an active Square account. For more information regarding account terminations, please see our Seller Agreement.
We understand that it can be frustrating to have your account deactivated. Unfortunately, our review found that we cannot support any Square accounts for you or your business.
As stated in the deactivation notice, we will hold the remaining funds in your Square account for 90 days from the date of deactivation in order to offset any potential refunds or disputes from your customers. Since your account was disabled on [redacted], these funds will be released on Wednesday, [redacted] 11, [redacted].
Depending on your bank’s policies, you should see these funds one to two business days after we release them to your linked bank account. We will notify you as soon as we deposit the funds.
If you don’t want to wait 90 days for your funds to be deposited, you may consider refunding the payments back to the original cards and seeking an alternate form of payment. Please note that all refunds must be issued within 60 days of the original transaction date.
To refund a payment, please log in to the Square Dashboard from a computer.
Use the date selector tool to locate the specific payment.
Click the payment you’d like to refund, then click “Issue Refund.”
Select the reason you’re refunding the payment, and click “Issue Refund.”
It usually takes two to seven days for refunded payments to get credited back to the original payment card. The full purchase amount, including the fees, is always returned to your customer.
?We apologize for any inconvenience this may cause, but our decision to deactivate your account is final.
GeraldSquare Account Servicesref:_00DE0Y7ru._5000LizVKm:ref
RECEIVED [redacted]
Hello [redacted],
We have revisited your account and have decided to place an extension of the hold on your account for 60 days. These funds are due to be released on [redacted] 12. We are not able to provide specific details around the reason for the extension.As mentioned in the deactivation notice, hold periods are subject to change based on any of the following:
Chargebacks received after the deactivation of your account
A recent inquiry by one or more of your customers about a payment you’ve accepted
Any activity deemed high-risk
For more information about our policies, please visit section 37 of the Square Payment Terms.Sincerely,Square Account Servicesref:_00DE0Y7ru._5000LjwEQd:ref
Thu, Jan 12, [redacted] at 11:08 AM
Thu, Jan 12, [redacted] at 11:08 AM
Thu, an 12, [redacted] at 11:08 AM

Hello [redacted]We're sorry to inform you that we are deactivating your account. We reviewed your account and found that your business is prohibited by Section 6 of the Square Seller Agreement, which means we cannot accept payments related to your business.We regret that, starting today, you will no longer be able to process transactions using Square.Your outstanding Square balance will be paid out per our normal payment schedule.We appreciate your having chosen Square and apologize for any inconvenience this may cause.Sincerely,Square Compliance TeamThis is a non-commercial message sent to you by Square, Inc.Email preferences: Please note that you may receive non-commercial email in accordance with your Square Seller Agreement, whether or not you elect to receive promotional email.FAQ: If you have any questions about Square, please see our help center at: https://squareup.com/help (https://squareup.com/subscriptions/r?ee=f041ff272eab75be5eecbfb66709a644daab926...⇄ and security: Keeping your personal information secure is one of our most important responsibilities. For an explanation of how Square protects your personal information, please visit the Square website to read our Privacy Policy (https://squareup.com/subscriptions/r?ee=b9df8e9a4529b4b785280c63b03d9ae2e930930...⇄

Complaint: [redacted]I am rejecting this response because:
I paid for this device with the intentions of using it at my business, after my first weekend using it the account was deactivated by you with no explanation. You cannot sell something and not allow someone to use it without an explanation as to why. I also recently found out one of my customers from that weekend also had $[redacted] taken out that I have not received in my account. This looks bad to my business. I have not been able to contact your customer service and have not been offered anything for my loss of time or money.
Sincerely,[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Hello,
Thank you for speaking to a representative from Square over the phone. Square is happy to report that after reviewing your Square account, Square has returned your account to active status and resumed regular deposits to your linked bank account. Thank you for your patience and cooperation throughout this process.

Complaint: [redacted]
I am rejecting this response because: there's no reason they can't find me or my complaint. I've attached my emails with Square that show they refuse to get on the phone, and I've highlighted where they've copied and pasted a few stock answers they have that gives the run-around to the people seeking support, while simultaneously not helping.[redacted]
Sincerely,
[redacted]

Complaint: [redacted]I am rejecting this response because:
As I stated to the individual who e-mailed me and told me that my account was upgraded to a business account, I never agreed to have my account upgraded to business. I never received any correspondence to this effect. I would never agree to this because I am not a business and wasn’t acting as a business. The transaction on 9/5/16 also didn’t have a free so if I agreed to be upgraded, why wouldn’t there be a fee? The only e-mail I have from that day states that I needed to take further action to accept the money that was sent to me - there’s no mention of upgrading to a business account, just that I needed to accept the funds being transferred. The customer service respresentative told me that Square reviewer my account and determined that I was acting a business. I have reviewed every e-mail from Square, and there is absolutely no way that I ever agreed to this action or would. Square is running a scam, just to collect fees from innocent customers. Square is falsely advertising their product by touting it as free to individuals. I closed my square account to ensure that no one else could send money to me via the application. 
Square has horrible customer service and the company avoids owning up to their deception by not having any live support and requiring every customer to be at the mercy of e-mail.    Sincerely,Dana [redacted]

Hello, Square is sorry to inform you that Square is deactivating your account. Square's Account Services team reviewed your account and found a pattern of transactions associated with high-risk activity. For further information about our policies, you can review section 36 of the Square Payment Terms. Square regrets to inform you that, starting today, you will no longer be able to process transactions using Square. Any funds currently in your account will be held for 90 days before being released to your linked bank account. If you’d prefer to receive funds more quickly, you should consider refunding the payments back to the original cards and seeking alternate forms of payment. (Please note that Square will refund all the fees, too.) Refunds are available within 60 days of the original payment. To process a refund, log in to the Square dashboard. Use the date selector tool to locate the specific payment. Click the payment you'd like to refund, then click "Issue Refund". Select the reason you're refunding the payment, and click "Issue Refund." Unfortunately, Square's decision to deactivate your account is final. Due to security reasons and the obligations of Square's agreements with card networks and other financial institutions, Square cannot reverse this decision and are unable to provide additional details.

We have tried to contact you multiple times, on one of our calls while trying to explain the process you disconnected the call. If you have questions, please call +1-855-700-5000 and have your customer code ready: 8689-3649-0943. We're available Monday through Friday from 9 a.m. to 5 p.m....

PT.

Please refer to the following email sent on November 8:
Hello[redacted], We’re happy to report that after reviewing your Square account, we’ve returned your account to active status and resumed regular deposits to your linked bank account. Thank you for your patience and cooperation throughout this...

process. We understand it can be a frustrating experience and apologize for any inconvenience it may have caused. Depending on your bank’s policies, you should see your remaining Square balance in your linked bank account in one to two business days. If you have any questions about Square’s deposit schedule, please read this Support Center article. We value the security of your Square account, and the verification process helps us keep your account safe. Please note that you won’t have to go through this process after every transaction. Sincerely, Square Account Services

Complaint: [redacted]I am rejecting this response because:
As I stated I did due diligence and called not once, but 3 different occasions to verify THERE WOULD BE NO DELAY. The delay I incurred cost me time, money and embarassment as I could not keep certain commitments. The response sent by square does not address any of those issues. I was either lied to or given bad information, but I believe I was inttentionly misled. I demand all charges incurred be reversed and sent back to be in an act of goof faith on squares partSincerely,[redacted]

Complaint: [redacted]I am rejecting this response because:
My bank is telling me that needs to be resolved by Square and the transaction reversed. Since this transaction was initiated by me (even though by mistake), they wouldn't let me create a dispute. 
Sincerely,[redacted]

Hello,
As of March 7, Square was able to refund this payment per your request.
It is up to your customer’s card-issuing bank to post the funds to their account. Depending on the issuing bank’s processing speeds, the refund should show in your customer’s account 2-7 business days from that date.The...

full purchase amount, including the fees, is always returned to your customer.

Complaint: [redacted]I am rejecting this response because: they continue to hold the funds illegally! I'm not accepting this as a resolution. Sincerely,[redacted]

Hello,
It’s been over 30 days since the date of purchase, which is outside of Square’s return window. Square does not have more information to provide you regarding this issue.

This is unsatisfactory. It should not take 90 to provide a refund. I have been nattling this issue since the middle of February. I spoke to my bank and they say it should not take an institution that long to provide a refund. They have found that they owe me a refund, so whats the hold up? I need these funds to pay my past due rent.Complaint:[redacted]I am rejecting this response because:Sincerely,Roberta [redacted]

Hello,
Square apologizes for the difficulty you experienced in getting a response regarding your issue cashing out....

Square will be sharing this with our Cash team to help improve future experiences with Cashapp. However, Square cannot reimburse you for fees incurred by Western Union or the person you pay rent to. This is something you need to resolve with those entities directly.

Square can send you your money as soon as you’ve linked a checking or savings account. This can be a personal or business account, but it must be a transactional bank account to support refunds or chargebacks. Unfortunately, Square can’t deposit to prepaid bank cards or online-only accounts.To link...

a bank account, follow these steps:Sign in to Account & Settings in your online Square Dashboard.Add the requested bank account information. When adding a name for your bank, pick any name that will help you identify the account. It doesn’t have to be the same name on the bank account. It’s good to note that your account and routing numbers are usually listed at the bottom of your checks. Some credit unions use electronic account numbers for deposits from Square (ACH transactions), which can be different than the account number on your checks. You’ll want to confirm with your credit union that you’re using the correct account number.Click Verify Account.The verification process can take up to 5 business days. We’ll send a small deposit to your account and then withdraw the same amount to make sure we can communicate with your bank. As a heads up, make sure you have at least $1.00 in your bank account to prevent your bank verification from failing due to insufficient funds. You can check your verification status anytime from your online dashboard.Once your bank account has verified, your deposits will be sent according to your deposit schedule. If you’d like, you can learn more about Square’s different deposit schedules in Square's Support Center.