Flick Enterprises Inc

Please refer to the following email sent on October 27: Hello [redacted], We’re sorry to inform you that we are deactivating your account. Our Account Services team reviewed your account and found a pattern of transactions associated with high-risk activity. For further information about our...

policies, you can review section 36 of the Square Payment Terms. We regret that, starting today, you will no longer be able to process transactions using Square. Any funds currently in your account will be held for 90 days before being released to your linked bank account. If you’d prefer to receive funds more quickly, you should consider refunding the payments back to the original cards and seeking alternate forms of payment. (Please note that we will refund all the fees, too.) Refunds are available within 60 days of the original payment. To process a refund, log in to the Square dashboard. Use the date selector tool to locate the specific payment.Click the payment you'd like to refund, then click "Issue Refund". Select the reason you're refunding the payment, and click "Issue Refund." Unfortunately, our decision to deactivate your account is final. Due to security reasons and the obligations of our agreements with card networks and other financial institutions, we cannot reverse this decision and are unable to provide additional details. Again, we apologize for any inconvenience this may have caused.

Complaint: [redacted]I am rejecting this response because:
I already knew that would be their response..They are incompetent of giving a reason why besides that I had "risky" transactions..Whatever that means..My transactions were all legitimate and can be verified with all of my customers..
However, I have no intentions of working with someone like that ever again..Not trust worthy what so ever and not even regulated by anyone..
I noticed that in the response from them it stated that they would be holding my funds for 90 days from the date of their response..It better be 90 days from the date they locked my account because I am already almost 30 days into it..If they start the 90 days over, I will hire legal counsel..
We do a lot of commercial moving with other businesses and I can say that I will most certainly make sure that all of my valued customers know how Square treats their customers and make sure that they choose to use anyone but them..Without a doubt..
I have my original email stating my funds will be deposited within 90 days, it better be there in 90 days from the original date..
What an absolute disgrace of a company..They shouldn't even be legally allowed to do this to customers..Whatever though, eventually someone bigger then them will find a loop hole and shut them down..Can't wait to read about that=)
90 days from [redacted], I'll be looking for my funds to be deposited..not a day later=)Sincerely,[redacted]

Hello,
On February 14, Square emailed you to let you know that the hold on your Square account has expired, and your funds have been deposited to your linked bank account. Please note that your account status remains unchanged. Square appreciates your patience and apologizes for any inconvenience...

this may have caused.

Hello, Square is sorry to inform you that Square is deactivating your account. Square's Account Services team reviewed your account and found a pattern of transactions associated with high-risk activity. For further information about our policies, you can review section 36 of the Square Payment Terms. Square regrets to inform you that, starting today, you will no longer be able to process transactions using Square. Any funds currently in your account will be held for 90 days before being released to your linked bank account. If you’d prefer to receive funds more quickly, you should consider refunding the payments back to the original cards and seeking alternate forms of payment. (Please note that Square will refund all the fees, too.) Refunds are available within 60 days of the original payment. To process a refund, log in to the Square dashboard. Use the date selector tool to locate the specific payment. Click the payment you'd like to refund, then click "Issue Refund". Select the reason you're refunding the payment, and click "Issue Refund." Unfortunately, Square's decision to deactivate your account is final. Due to security reasons and the obligations of Square's agreements with card networks and other financial institutions, Square cannot reverse this decision and are unable to provide additional details.

Final Consumer Response /* (2000, 8, 2015/07/27) */
Square Inc. resolved this issue earlier today by refunding the $600 to the sender's account.
My gratitude to Revdex.com staff for intervening

Square can confirm that these funds were directed to your linked bank. Please contact your bank, and speak with your branch’s manager or someone in your bank’s ACH department to help us locate these funds. If you are still having trouble locating these funds, feel free to reach out to Square...

directly. https://squareup.com/help/us/en

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, Ken [redacted]

Complaint: [redacted]I am rejecting this response because:
According to Square I've violated Item 3 of their payment terms and item 4 in their General Terms of Service.  I've attached both of them.  Moreover, they are only speaking in general terms and won't get into specifics as to what exactly I violated because they know I didn't.  Moreover, the notes they have in their system confirm I was not in violation of either of these because someone in compliance verified that my business was 100% complaint with their terms of service and payment terms when I opened the account. 
As far as a response, they're simply copying the email they sent me when they terminated my account.  I challenge them to review the notes from my initial call in which they approved me AND one of their agents read back the notes to me when I asked him to.  He was even confused why my account was cancelled because according to the initial notes that he read aloud, we were 100% compliant!
So square, what exactly am I, an advertising platform, in violation of in the general terms of service and payment terms?  I've copied them in here for everyone reading to see.
3. Prohibited Industries
You may not use the Payment Services for the following businesses or business activities: (1) any illegal activity or goods, (2) paraphernalia that may be used for illegal activity (3) buyers or membership clubs, including dues associated with such clubs, (4) credit counseling or credit repair agencies, (5) credit protection or identity theft protection services, (6) direct marketing or subscription offers or services, (7) infomercial sales, (8) internet/mail order/telephone order pharmacies or pharmacy referral services (where fulfillment of medication is performed with an internet or telephone consultation, absent a physical visit, including re-importation of pharmaceuticals from foreign countries), (9) unauthorized multi-level marketing businesses, (10) inbound or outbound telemarketers, (11) prepaid phone cards or phone services, (12) rebate based businesses, (13) up-sell merchants, (14) bill payment services, (15) betting, including lottery tickets, sports related gambling, casino gaming chips, off-track betting, and wagers at races, (16) manual or automated cash disbursements, (17) prepaid cards, checks, insurance or other financial merchandise or services, (18) sales of money-orders or foreign currency, (19) wire transfer money orders, (20) high-risk products and services, including telemarketing sales, (21) automated fuel dispensers, (22) adult entertainment oriented products or services (in any medium, including internet, telephone, or printed material), (23) sales of (i) firearms, firearm parts or hardware, and ammunition; or (ii) weapons and other devices designed to cause physical injury (24) internet/mail order/telephone order of age restricted products (e.g., tobacco, alcohol), (25) occult materials, (26) hate or harmful products, (27) escort services, or (28) bankruptcy attorneys or collection agencies engaged in the collection of debt.
4. Restrictions
You may not, nor may you permit any third party, directly or indirectly, to:
export the Services, which may be subject to export restrictions imposed by US law, including US Export Administration Regulations (15 C.F.R. Chapter VII);
access or monitor any material or information on any Square system using any manual process or robot, spider, scraper, or other automated means;
except to the extent that any restriction is expressly prohibited by law, violate the restrictions in any robot exclusion headers on any Service, work around, bypass, or circumvent any of the technical limitations of the Services, use any tool to enable features or functionalities that are otherwise disabled in the Services, or decompile, disassemble or otherwise reverse engineer the Services;
perform or attempt to perform any actions that would interfere with the proper working of the Services, prevent access to or use of the Services by our other customers, or impose an unreasonable or disproportionately large load on our infrastructure;
copy, reproduce, alter, modify, create derivative works, publicly display, republish, upload, post, transmit, resell or distribute in any way material, information or Services from Square;
use and benefit from the Services via a rental, lease, timesharing, service bureau or other arrangement;
transfer any rights granted to you under these General Terms;
use the Services in a way that distracts or prevents you from obeying traffic or safety laws;
use the Services for the sale of firearms, firearm parts, ammunition, weapons or other devices designed to cause physical harm;
use the Services for any illegal activity or goods or in any way that exposes you, other Square users, our partners, or Square to harm; or
otherwise use the Services except as expressly allowed under these General Terms and applicable Additional Terms.
If we reasonably suspect that your Square Account has been used for an unauthorized, illegal, or criminal purpose, you give us express authorization to share information about you, your Square Account, and any of your transactions with law enforcement.
Sincerely,[redacted]

Hello, Thanks for getting back in touch. Your referenced account is currently under review by our Account Services Team for high risk activity. Until your account has been cleared, funds will be held. Unfortunately, we do not have a specific release date that we can provided at this...

time. Due to security reasons and the obligations of our agreements with card networks and other financial institutions, we cannot reverse this decision and are unable to provide additional details. For further information about our policies, you can review Sections 17 and 42 of the "Square Seller Agreement":https://squareup.com/legal/seller-agreement. Thank you for your patience and understanding.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Initial Business Response /* (1000, 5, 2015/07/20) */
Hello,
Square was unable to locate a Square account associated with this name and email address. If you could provide the name and email address on the account of which you are inquiring, Square can further assist you.
Initial Consumer...

Rebuttal /* (3000, 7, 2015/07/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
My information: [redacted]
VISA Credit card
Square sending receipts to: [redacted]
[redacted]@sbcglobal.net
Please solve, correct, and confirm.
Final Business Response /* (4000, 9, 2015/08/04) */
Hello,
Square was still unable to locate a Square account associated with this name and email address as the same information was provided. If you could provide the name and email address on the account of which you are inquiring, Square can further assist you.
Square's Support Team currently only communicates via email in order to maintain an accurate record of all correspondence and best explain policies and procedures. Square strives to respond to all inquiries within 24 hours. If you have additional questions about your Square account, Square recommends searching the online Help Center, found at: squareup.com/help . The Help Center contains many troubleshooting tips as well as detailed articles that explain policies and procedures.
More information related to this topic can be found through the Square Help Center under the Section titled Incorrect Receipts: https://squareup.com/help/us/en/article/4989-incorrect-receipts.
Final Consumer Response /* (4200, 11, 2015/08/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Do not accept Square's response on multiple grounds. Using excuse of keeping a written record to avoid employing humans to address problems is a transparent excuse.
I do nottt have a Square account and never had. My complaint is being avoided. Again, as a user of a credit card, when Square is used by a vendor, the receipt is being auto-emailed to an unapproved third party. Very embarrassing and destructive. Simply, I want this automated process ended for my credit purchases. My credit card number and the recipient of my receipts has been identified in previous communications. You confirm that you have a paper trail so now please act.
Revdex.com: please post my complaint and

I will not accept a response until we have a resolution. Complaint[redacted]I am rejecting this response because:Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because: Again never have they given one reason for calling  my customers transactions fraud, then blaming me, and even after showing you hours of screen shots of wait time you guy lost the call on his end and wanted me to call back... oh but I couldn't again because they do NOT HAVE CONTACT NUMBERS...... so if this is all the Revdex.com is going to do know wonder why people think a Revdex.com rating is a joke, much like you company Square...now I wont even let some who uses square to run my cardSincerely,[redacted]

Response sent: Please refer to the latest correspondence sent by Square on 5/02[redacted]. Hello [redacted],Any direct legal requests can be sent to us via mail. Please send your inquiry to:Square Inc.Attn: Legal1455 Market St.San Francisco, CA 94103Best,

Please refer to the following email sent on November 8:
Hello[redacted], We’re happy to report that after reviewing your Square account, we’ve returned your account to active status and resumed regular deposits to your linked bank account. Thank you for your patience and cooperation throughout this...

process. We understand it can be a frustrating experience and apologize for any inconvenience it may have caused. Depending on your bank’s policies, you should see your remaining Square balance in your linked bank account in one to two business days. If you have any questions about Square’s deposit schedule, please read this Support Center article. We value the security of your Square account, and the verification process helps us keep your account safe. Please note that you won’t have to go through this process after every transaction. Sincerely, Square Account Services

Thank you for sharing your experience - Square apologizes for the frustration you've had in completing the review of your account. Square is always looking to improve its products based on customer feedback, and will share this with the appropriate team members.
Square is happy to report that after...

reviewing your Square account, Square has returned your account to active status as of March 1, and resumed regular deposits to your linked bank account. Thank you for your patience and cooperation throughout this process. Depending on your bank’s policies, you should see your remaining Square balance in your linked bank account in one to two business days. Please note that you won’t have to go through this process after every transaction.

Hello,
As of March 7, Square was able to refund this payment per your request.
It is up to your customer’s card-issuing bank to post the funds to their account. Depending on the issuing bank’s processing speeds, the refund should show in your customer’s account 2-7 business days from that date.The...

full purchase amount, including the fees, is always returned to your customer.

Complaint: [redacted]I am rejecting this response because: they continue to hold the funds illegally! I'm not accepting this as a resolution. Sincerely,[redacted]

Hello,
Square apologizes for the difficulty you experienced in getting a response regarding your issue cashing out....

Square will be sharing this with our Cash team to help improve future experiences with Cashapp. However, Square cannot reimburse you for fees incurred by Western Union or the person you pay rent to. This is something you need to resolve with those entities directly.

Hello [redacted],I was able to speak to Square and they advised they weren't able to find that deposit under my email [redacted] after carefully reviewing everything I noticed the deposit was made to my other square account with email address [redacted] were it shows the deposit is...

pending since 3/5/16 I have filed another complaint with this company with the correct square account because no one has gotten back to me after I sent two messages requesting a status on my funds. The new case number is [redacted] now that square can see the deposit on my account I need to know by when should I receive the money it is going to be one month since the customer paid. Thank you for your help!