Flick Enterprises Inc

After reviewing your account we see you cancelled and refunded your customer on 6/21/[redacted].

Hello,
 
Square sent you the following email regarding your account status and any pending deposits, on January 2;
"Our Account Services team has reviewed your account and determined that we are no longer able to support processing your payments. Starting today, your account with Square is...

deactivated.Any funds currently in your account balance will be released to you on January 02, 2018 and will be available in your bank account within two business days.
Please be advised that the release date and amount available for release are subject to change based on factors that include receiving additional chargebacks after this notice. In addition, chargeback activity on payments unrelated to these funds will result in additional debits from your linked bank account.
For payments that haven’t been deposited (generally in the last few days), you may consider having your customer pay you by another method (cash, check, etc.) and refunding the payment(s) back to the original payment card(s). The full payment amount will be returned to your customer. Refunds can be issued within 120 days of the original payment date. To learn more about issuing refunds, please visit here (https://squareup.com/help/us/en/article/5060-process-refunds).
For more information about our policies, please review the Square Payment Terms [redacted]
We appreciate you considering Square for your processing needs."

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, Ken [redacted]

Complaint: [redacted]I am rejecting this response because:I called the number provided 3 times and get a recording saying it is not a valid number from My calling area. Are You kidding Me? How long does this go on? How many hours on My part just to talk to someone? There is a mix up. If someone would spend 10 minutes to look at the problem and see that Someone has confused something it could be fixed in probably just a few minutes. The IRS and the State of Texas have no issues with Me or My company and both say they have not filled anything on Me with anyone. Some just needs to look at it and see that there is something wrong and fix it. PLEASE!!!!Sincerely,[redacted]

Hello [redacted],We wanted to let you know that the hold on your Square account has expired, and your funds were deposited to your linked bank account on 6/29/[redacted]. Please note that your account status remains unchanged.We appreciate your patience and apologize again for any inconvenience this may have caused.Sincerely,Square Account Services

Hello [redacted],Thanks for writing in. We understand that it can be frustrating when deposits are delayed. In this case, your deposit was delayed because of the previous chargeback. We apologize for any inconvenience this may have caused. Your account is now in good standing, and we will deposit these...

funds to your bank account this evening.Depending on your bank’s policies, you should see these funds in one to two business days. We will notify you via email as soon as we deposit the funds. Thank you again for your patience and understanding. Please let us know if you have any questions.ref:_00DE0Y7ru._500E0f8OVM:refThanks,TristanSquare Account Servicesref:_00DE0Y7ru._500E0f8OVM:ref

Final Consumer Response /* (2000, 8, 2015/07/27) */
Square Inc. resolved this issue earlier today by refunding the $600 to the sender's account.
My gratitude to Revdex.com staff for intervening

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Square is sorry to inform you that Square is deactivating your account. Square reviewed your account and found a persistent pattern of transactions generally associated with high-risk activity.
Square regrets that, starting today, you will no longer be able to process transactions using Square. Due to the unusual or high risk activity associated with your account, your outstanding Square balance will be reserved for up to 180 days (but no less than 150 days), unless circumstances require that Square extend this reserve period. If you do not want Square to reserve your funds, you may refund the payment back to the cardholder account.
Square Compliance Team
This is a non-commercial message sent to you by Square, Inc.
Email preferences: Please note that you may receive non-commercial email in accordance with your Square Seller Agreement, whether or not you elect to receive promotional email.
FAQ: If you have any questions about Square, please see our help center at: https://squareup.com/help
Privacy and security: Keeping your personal information secure is one of our most important responsibilities. For an explanation of how Square protects your personal information, please visit the Square website to read our Privacy Policy.

Initial Business Response /* (1000, 5, 2015/10/19) */
Hello,
Upon further investigation, a member from Square's Support team reached out to you through email on October 2, 2015. The email stated: "once a payment is initiated and the money leaves your account, Square Cash recipients can expect to...

see the deposit reflected on their card statement within 1-2 business days. Please ask the recipient to check their bank statement for a credit labeled "SQC*."
Additionally, the the email states: "If the recipient is still having trouble finding their funds, feel free to reply to me here with their email address - I'd be happy to reach out to them directly." If this matter has still not been resolved please reply to the email sent to you on October 2, 2015 for further assistance.

Better Business...

Bureau:I have reviewed the response made by the business in reference to complaint ID [redacted], They have asked for my email and phone to further investigate my complain. I need this issue resolve as quickly as you can ASAP. To further prevent IRS penalties please.
EMAIL
[redacted]
MY PHONE NUMBER
[redacted]
 
Sincerely, Relief Relief

Hi [redacted], Square Cash did not take funds from you. You voluntarily paid your friend, when her account was in good standing, and her payments were not able to reach you, or any other intended recipient, due to the current state of her Cash account. Square's Account Services team conducted a review of your account and determined it to be high-risk. Square exercised its right under the Square Cash Agreement and have elected to deactivate your account. To learn more about the Square Cash Agreement, please visit: squareup.com/legal/cash-ua

Thank you for writing in, based on your reply "I am rejecting this response because: the money has not returned to [redacted] bank and it has been 3 months since the transaction. They need to refund her because her bank states it went into my account. " If the funds went into your account why would Square need to issue a refund?

Please refer to the following email sent on [redacted] 8: Hello [redacted], We’re sorry to inform you that we are deactivating your account. Our Account Services team reviewed your account and found a pattern of transactions associated with high-risk activity. For further information about our policies, you can review section 36 of the Square Payment Terms. We regret that, starting today, you will no longer be able to process transactions using Square. Any funds currently in your account will be held for 90 days before being released to your linked bank account. If you’d prefer to receive funds more quickly, you should consider refunding the payments back to the original cards and seeking alternate forms of payment. (Please note that we will refund all the fees, too.) Refunds are available within 60 days of the original payment. To process a refund, log in to the Square dashboard.Use the date selector tool to locate the specific payment.Click the payment you'd like to refund, then click "Issue Refund".Select the reason you're refunding the payment, and click "Issue Refund."Unfortunately, our decision to deactivate your account is final. Due to security reasons and the obligations of our agreements with card networks and other financial institutions, we cannot reverse this decision and are unable to provide additional details. Again, we apologize for any inconvenience this may have caused. Sincerely, Square Account Services

Hello,
On February 14, Square emailed you to let you know that the hold on your Square account has expired, and your funds have been deposited to your linked bank account. Please note that your account status remains unchanged. Square appreciates your patience and apologizes for any inconvenience...

this may have caused.

Currently phone support is only available for customers with an active Square account. For more information regarding account terminations, please see Square's Seller Agreement. Square understand that it can be frustrating to have your account deactivated. Unfortunately, Square's review found that...

Square cannot support any Square accounts for you or your business. Square regrets that your account has already been deactivated. You have already issued a refund for the transaction and any remaining funds have been deposited to you bank account.

Complaint: [redacted]I am rejecting this response because:
Square is the 3rd party in this transaction. The initial charge made on [redacted] was for $[redacted] to [redacted]. SQUARE refused to process the transaction claiming that it violated their policies. 
[redacted] never received the funds and no services were provided to me. SQUARE still has the $[redacted]. 
[redacted] is unable to process a refund because square never released any money to them. I want Square to credit back my account the $[redacted] since they never released it to the merchant.
 
Sincerely,[redacted]

Initial Business Response /* (1000, 5, 2015/11/11) */
According to Square's Merchant User Agreement Article 42. Suspension or Termination by Us: "We may terminate this Agreement and close your Square Account for any reason or no reason at any time upon notice to you. We may also suspend the...

Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct."
The decision to deactivate your account is final. Any funds currently in your account will be held for 90 days. If you do not wish to wait the 90 days, you may issue a refund at any time within 60 days of the date of the transaction. To learn more about issuing refunds, please reference this article found on the online Help Center: https://squareup.com/help/en-us/article/5060-process-refunds
Initial Consumer Rebuttal /* (3000, 7, 2015/11/12) */
Square has emailed me and said that they have made the final decision to deactivate my account. With no reason as to why. In the email it said to issue refunds which I did and it said it will take to business days to receive the refunds... I have a bad feeling that they will not refund the money..
________________________________________
Final Business Response /* (4000, 9, 2015/11/24) */
A member of Square's Account Services team reviewed your account and elected to terminate the account in accordance with Article 42 of the Square Seller Agreement: "We may terminate this Agreement and close your Square Account for any reason or no reason at any time upon notice to you. We may also suspend the Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct."
Article 43 further states that: "We will not be liable to you for compensation, reimbursement, or damages in connection with your use of the Services, or in connection with any termination or suspension of the Services. Any termination of this Agreement does not relieve you of any obligations to pay any Fees or costs accrued prior to the termination and any other amounts owed by you to us as provided in this Agreement."
The decision to deactivate your account is final. Any funds currently in your account will be held for 90 days from the date of the deactivation. If you do not wish to wait the 90 days, you may issue a refund at any time within 60 days of the date of the transaction. To learn more about issuing refunds, please reference this article found on the online Help Center: https://help.squareup.com/customer/portal/articles/XXXXXX-how-do-i-process-a-ref...⇄ /> For security purposes, Square cannot disclose further details regarding the reason for account deactivation.

Initial Business Response /* (1000, 5, 2015/09/09) */
Hello,
Upon further investigation, a member from Square's Support Team reached out to you on September 3, 2015 regarding this matter.
The message stated: "Both transactions are posted on 8/18. It is your bank that chooses in what order...

credits and debits appear on your statement. You were credited once and debited once because we couldn't complete your request. No funds appear to be missing."
If you have any additional questions regarding this matter please reply directly to the last message that was sent to you by Square's Support Team.

Hello,
Square's Account Services team conducted a recent review of your account and regrets to inform you that you are not eligible to use Square Payroll.  The funds will be held for 60 days, however, you may submit a return request with your banking institution in the time being. For...

further information about Squares policies, you can review section 11 of Square's General Terms.

Final Consumer Response /* (2000, 6, 2015/08/26) */
They deposited the money yesterday after reaching out over Twitter. Problem is resolved.