Flick Enterprises Inc

You can return your Square contactless and chip card reader within 30 days of the purchase date. Your order is older, so it would not be able to be returned. 
Feel free to read more about Square’s return and warranty policies in our Support Center.

Hello,
A chargeback was reported to Square by the sender's card-issuing bank on December 6.
A chargeback occurs when a cardholder contacts their bank and asks that a payment be reversed. When a cardholder initiates a payment dispute, the card issuer requires that the recipient return the funds for...

that payment to the sender. Square challenged the dispute with your sender’s bank, but unfortunately the bank has resolved the dispute in the sender’s favor. Because this resolution is final, Square no longer have rights within the credit card networks to continue challenging this payment dispute. If you do not agree with this outcome, you must resolve it directly with the sender.

Initial Business Response /* (1000, 5, 2015/08/10) */
Hello,
Upon further investigation, a member of Square's Account Services team reviewed your account and elected to terminate the account in accordance with Article 42 of the Square Seller Agreement: "We may terminate this Agreement and close...

your Square Account for any reason or no reason at any time upon notice to you. We may also suspend the Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct."
Article 43 further states that: "We will not be liable to you for compensation, reimbursement, or damages in connection with your use of the Services, or in connection with any termination or suspension of the Services. Any termination of this Agreement does not relieve you of any obligations to pay any Fees or costs accrued prior to the termination and any other amounts owed by you to us as provided in this Agreement."
The decision to deactivate your account is final. Any funds currently in your account will be held for 90 days from the date of the deactivation. If you do not wish to wait the 90 days, you may issue a refund at any time within 60 days of the date of the transaction. To learn more about issuing refunds, please reference this article found on the online Help Center: https://help.squareup.com/customer/portal/articles/XXXXXX-how-do-i-process-a-ref...⇄ /> For security purposes, Square cannot disclose further details regarding the reason for account deactivation.

Hello,
Square's Account Services team reviewed your account and found a pattern of transactions associated with high-risk activity. For further information about Square’s policies, you can review section 36 of the Square Payment Terms.
Square regrets to inform you that, starting from the date of...

your deactivation notice, you will no longer be able to process transactions using Square. Any funds currently in your account will be held for 90 days from the date of deactivation before being released to your linked bank account.
If you’d prefer to receive funds more quickly, you may consider refunding the payments back to the original cards and seeking alternate forms of payment. (Please note that Square will refund all the fees for refunded payments.) Refunds are available within 120 days of the original payment.

Initial Business Response /* (1000, 5, 2015/10/27) */
Hello,
Upon further investigation, a member of Square's Account Services team reviewed your account and elected to terminate the account in accordance with Article 42 of the Square Seller Agreement: "We may terminate this Agreement and close...

your Square Account for any reason or no reason at any time upon notice to you. We may also suspend the Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct."
Article 43 further states that: "We will not be liable to you for compensation, reimbursement, or damages in connection with your use of the Services, or in connection with any termination or suspension of the Services. Any termination of this Agreement does not relieve you of any obligations to pay any Fees or costs accrued prior to the termination and any other amounts owed by you to us as provided in this Agreement."
The decision to deactivate your account is final. Any funds currently in your account will be held for 90 days from the date of the deactivation. If you do not wish to wait the 90 days, you may issue a refund at any time within 60 days of the date of the transaction. To learn more about issuing refunds, please reference this article found on the online Help Center: https://help.squareup.com/customer/portal/articles/XXXXXX-how-do-i-process-a-ref...⇄ /> For security purposes, Square cannot disclose further details regarding the reason for account deactivation.

If your available Square balance is less than the disputed amount, the funds are debited from the bank account linked to your Square account. Per Automated Clearing House guidelines, Square is unable to communicate with a bank after three failed attempts to debit a bank account. If we are unable to debit your your bank account after three failed attempts, your Square account and linked bank account will un-link in the attempt to prevent further failed debits from occurring. Communication with your bank will ceased, meaning all debits and deposits will be prevented from being processed. If Square is unable to withhold the disputed funds from your account, a negative balance will reflect on your Square account. You are still able to take payments with Square, but any payments taken will go towards this negative balance. Keep in mind that if the dispute is resolved in your favor, Square will release any payments that were applied to the negative balance caused by the dispute. They will appear as a positive balance on your Square account.

Complaint: [redacted]I am rejecting this response because:
This company has committed financial fraud by not releasing my money into my checking account.  Square has taken their fee per transaction and posted remaining funds to my Square account but will not release my money for 90 days.  This is clearly fraud.  I am giving 5 business days from the date of this response before I file a financial fraud report with the Attorney General's Office.Sincerely,[redacted]

Square is currently experiencing higher than normal email volume. Square can certainly help with this. If you haven’t already, go ahead and create a new account associated with your new phone number or email address. Once you’ve linked your debit card to that account, please correspond with...

Square directly via email and they can assist you in merging your accounts.

Complaint: [redacted]I am rejecting this response because:
I have sent multiple refund requests to this person , only to be denied each time. Obviously he wants to steal the money and keep it. 
I make such payments with Paypal regularly and if I do something in error, they are always able to reverse the transaction. There's no reason why Square should not be able to do that ? 
Sincerely,[redacted]

Square wanted to let you know that Square is releasing held funds associated with your prior usage of Square. These funds will be deposited this evening into the bank account currently linked to your Square account. The funds should be available within one to two business days. If you would like to update your bank account, please log in to your Square Dashboard today. Make sure you have at least $1.00 in your bank account to prevent your bank verification from failing due to insufficient funds. Review this step-by-step guide to learn how to link a new bank account. If the bank account you have linked to Square is closed, and you don’t have a chance to update it before we send the deposit(s), one of two things could happen:If the account has been closed for a long period of time, the funds will likely bounce back to us. Please note that it may take a couple days before the funds return to us. Once we receive the funds, we will automatically deposit them to the new verified bank account you end up linking.If the bank account was recently closed, the bank may keep the account open for some time, specifically for situations like this. I would recommend contacting your bank to see if they have any record of the deposit.Square apologizes that Square held these funds longer than intended. Rest assured that Square has taken steps to ensure this will not happen in the future. Square knows that access to funds is essential for any small business owner, and apologizes for any inconvenience.

Complaint: [redacted]I am rejecting this response because: how am I suppose to get my money back? Sincerely,[redacted]

Hello,Thanks for reaching out. Once the 90 days have passed and there have been no excessive Chargebacks on your account, funds will be released in 90 days.If you do not wish to wait for the 90 day timeframe, you can definitely refund the payments and collect them by another means.Sincerely,

Square's Account Services team reviewed your account and found a pattern of transactions associated with high-risk activity. For further information about Square’s policies, you can review section 36 of the Square Payment Terms. Square regrets to inform you that from the date which you were given...

notice of your deactivation, you will no longer be able to process transactions using Square. Any funds currently in your account will be held for 90 days from the date of deactivation before being released to your linked bank account. If you’d prefer to receive funds more quickly, you should consider refunding the payments back to the original cards and seeking alternate forms of payment. (Please note that Square will refund all the fees, too. Refunds are available within 60 days of the original payment. To process a refund, log in to the Square dashboard. Use the date selector tool to locate the specific payment. Click the payment you'd like to refund, then click "Issue Refund". Select the reason you're refunding the payment, and click "Issue Refund."

Hello,
Square checked its emails, and it appears you were able to resolve the issue along with the Cash Support team. If you have any further issues, please feel free to reach out.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me partially only because I have went through this exact process before with their resolution team and I have not been successful with them refunding the money to the customer.  I have received the same exact message in my email from their resolution team and up to now the customer is still not refunded.  I approved their message for them to confirm the refund and still nothing has processed despite the funds being in my square account and my bank account. Sincerely, [redacted]

Initial Business Response /* (1000, 5, 2015/07/21) */
Hello,
Square was unable to locate a Square account associated with this name and email address. If you could provide the name and email address on the account of which you are inquiring, Square can further assist you.
Initial Consumer...

Rebuttal /* (3000, 7, 2015/07/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Please call me and we will find the account. You guys processed money from me and I never got it got it.
Final Business Response /* (4000, 9, 2015/08/04) */
Hello,
Square was still unable to locate a Square account associated with this name and email address. If you could provide the name and email address on the account of which you are inquiring, Square can further assist you.
Square's Support Team currently only communicates via email in order to maintain an accurate record of all correspondence and best explain policies and procedures. Square strives to respond to all inquiries within 24 hours. If you have additional questions about your Square account, Square recommends searching the online Help Center, found at: squareup.com/help . The Help Center contains many troubleshooting tips as well as detailed articles that explain policies and procedures.

Square contacted the merchant on [redacted] to discuss the unauthorized activity. On [redacted] Square deactivated the account at the request of the merchant. Per our terms of service the merchant is not held liable for fraudulent activity.

Complaint: [redacted]I am rejecting this response because: I have contacted my bank several times and they have told me that they cannot issue my money back and that I have to deal with square directly. As I’ve stated the contact who I sent the money to did not answer or acknowledge my money back request. So again I’m out of $40 and neither Square or [redacted] has issued me a refund  or a satisfying resolution. I’ve been using Sqaure for years and have never had this issue. I will NEVER use it again and will be letting everyone know about this experience via [redacted], [redacted], [redacted], [redacted] and any other social media platform I can think of. This is outrageous and by me contacting the Revdex.com THEY STILL HAVENT CANE UP WITH A DIFFERENT SOLUTION. Everyone is pointing the finger at the other person. [redacted] and SQUARE!Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because:
As you can see, there is nothing more to this letter than a form letter. No human contact, no explanation, nothing. I do not accept that an organization can disable a business this way and send a lousy response as the one they e just sent over. Please review the 56 entires and names and telephone numbers of 56 others that this has happened to. I personally believe this organization is not providing service, they are crooked and need to be investigated! Who else can I contact to report this organization. I have already reported them to Revdex.com Dept of consumer affairs and the federal trade commission. Today I will file a complaint with the San Francisco city hall.
Sincerely,[redacted]

Hello [redacted], As a reminder your account balance is negative. Current Account Balance: -$[redacted] We'd like to work with you to resolve this as quickly as possible. For your convenience, we can provide the following options to resolve your negative balance: # One time payment of $[redacted] # Ten bi-weekly payments of $[redacted] Please respond to this email with your preferred form of payment. As soon as we hear from you, we'll provide further instructions relating to your chosen form of payment. Square partners with a collections agency, TrueAccord, who will be in touch if we are unable to come to a mutually agreeable payment plan. If you would like to schedule a call to discuss your options please follow this "link":https://squareup.com/appointments/buyer/business/AX1J5D/square-finance-op...⇄ you have any questions please let me know. Best,