Flick Enterprises Inc

Complaint: [redacted]I am rejecting this response because: how am I suppose to get my money back? Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because: you have not identified the suspicious activity if you review your records they are the same clients from last year and the same fee. So please describe the suspicious activity that you are claiming and I have proof that these are the same clients. This is an attempt to keep my money. Sincerely,[redacted]

This message originally read on [redacted] Cardholders are afforded the right to issue a billing dispute for any transaction processed by their credit-issuing bank.  While Square does its best to represent you in challenging the chargeback with the information provided, your customer's card-issuing bank is the ultimate arbiter of each dispute.  Square debited your account for this dispute in accordance with Article 28 of the Square Seller Agreement: "For any transaction that results in a Chargeback, we may withhold the Chargeback amount in a Reserve. We may debit the amount of any Chargeback and any associated Fees, fines, or penalties listed in the Fee Schedule or assessed by the Association or our processor from your Square Account (including without limitation any Reserve), any proceeds due to you, your bank account, or other payment instrument registered with us. If you have pending Chargebacks, we may delay payouts from your Square Account. Further, if we reasonably believe that a Chargeback is likely with respect to any transaction, we may withhold the amount of the potential Chargeback from payments otherwise due to you under this Agreement until such time that: (a) a Chargeback is assessed due to a Buyer's complaint, in which case we will retain the funds; (b) the period of time under applicable law or regulation by which the Buyer may dispute that the transaction has expired; or (c) we determine that a Chargeback on the transaction will not occur. If we are unable to recover funds related to a Chargeback for which you are liable, you will pay us the full amount of the Chargeback immediately upon demand. You agree to pay all costs and expenses, including without limitation attorneys' fees and other legal expenses, incurred by or on behalf of us in connection with the collection of all Square Account deficit balances unpaid by you." For more information on Square’s Chargeback Protection please visit https://squareup.com/help/us/en/article/5394-square-chargeback-protection.

Initial Business Response /* (1000, 6, 2015/11/03) */
Hello,
Upon further investigation, a member of Square's Account Services team reviewed the account and elected to terminate the account in accordance with Article 42 of the Square Seller Agreement: "We may terminate this Agreement and close...

your Square Account for any reason or no reason at any time upon notice to you. We may also suspend the Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct."
Article 43 further states that: "We will not be liable to you for compensation, reimbursement, or damages in connection with your use of the Services, or in connection with any termination or suspension of the Services. Any termination of this Agreement does not relieve you of any obligations to pay any Fees or costs accrued prior to the termination and any other amounts owed by you to us as provided in this Agreement."
The decision to deactivate the account is final. Any funds currently in the account will be held for 90 days from the date of the deactivation. If the account holder does not wish to wait the 90 days, they may issue a refund at any time within 60 days of the date of the transaction. To learn more about issuing refunds, please reference this article found on the online Help Center: https://help.squareup.com/customer/portal/articles/XXXXXX-how-do-i-process-a-ref...⇄ /> For security purposes, Square cannot disclose further details regarding the reason for account deactivation.

Square contacted the merchant on [redacted] to discuss the unauthorized activity. On [redacted] Square deactivated the account at the request of the merchant. Per our terms of service the merchant is not held liable for fraudulent activity.

Please know that Square is unable to process refunds on behalf of merchants. If you have filed a dispute, Square will work directly with your bank once Square receives notification of the billing dispute. Security is Square’s priority. If you would like more information about the security of purchasing through Square please see Square’s privacy and security page.

Square's Account Services team reviewed your account and found a pattern of transactions associated with high-risk activity. For further information about Square’s policies, you can review section 36 of the Square Payment Terms. Square regrets to inform you that from the date which you were given...

notice of your deactivation, you will no longer be able to process transactions using Square. Any funds currently in your account will be held for 90 days from the date of deactivation before being released to your linked bank account. If you’d prefer to receive funds more quickly, you should consider refunding the payments back to the original cards and seeking alternate forms of payment. (Please note that Square will refund all the fees, too. Refunds are available within 60 days of the original payment. To process a refund, log in to the Square dashboard. Use the date selector tool to locate the specific payment. Click the payment you'd like to refund, then click "Issue Refund". Select the reason you're refunding the payment, and click "Issue Refund."

Complaint: [redacted]I am rejecting this response because:
As you can see, there is nothing more to this letter than a form letter. No human contact, no explanation, nothing. I do not accept that an organization can disable a business this way and send a lousy response as the one they e just sent over. Please review the 56 entires and names and telephone numbers of 56 others that this has happened to. I personally believe this organization is not providing service, they are crooked and need to be investigated! Who else can I contact to report this organization. I have already reported them to Revdex.com Dept of consumer affairs and the federal trade commission. Today I will file a complaint with the San Francisco city hall.
Sincerely,[redacted]

Square wanted to let you know that the hold on your Square account has expired, and your funds are scheduled to be deposited to your linked bank account within one to two business days. Please note that your account status remains unchanged. Square appreciates your patience and apologizes for any...

inconvenience this may have caused.

Hello,
Square checked its emails, and it appears you were able to resolve the issue along with the Cash Support team. If you have any further issues, please feel free to reach out.

Hello,
Square's Account Services team reviewed your account and found a pattern of transactions associated with high-risk activity. For further information about Square’s policies, you can review section 36 of the Square Payment Terms.
Square regrets to inform you that, starting from the date of...

your deactivation notice, you will no longer be able to process transactions using Square. Any funds currently in your account will be held for 90 days from the date of deactivation before being released to your linked bank account.
If you’d prefer to receive funds more quickly, you may consider refunding the payments back to the original cards and seeking alternate forms of payment. (Please note that Square will refund all the fees for refunded payments.) Refunds are available within 120 days of the original payment.

Complaint: [redacted]I am rejecting this response because:There was no pattern of transactions. That was my first transaction using this company. I want my money now.Sincerely,[redacted]

Hello,
 
Square would like to confirm that the deferred payout status on your account has expired as of March 1. While your account remains disabled, any pending deposit will be made to your linked bank account within 1-2 business days of that date.
Square's decision to deactivate your account is final. Square's Terms of Service outlines specific account types and processing patterns that Square is unable to support, and your account matches one or more of these conditions. Thank you for your cooperation, and Square apologizes for any inconvenience.

Please refer to the latest email correspondence sent by Square on 5/27/**. Hello [redacted],Thank you for your patience with our account review inquiry. We periodically review account activity on the Square system to ensure a secure experience for all our customers.We are happy to inform you that we...

have completed our review of your account and have removed the deferred payout status on your account. If your account has a pending deposit, your funds will be deposited within one to two business days.As each bank has its own deposit processing procedures, some banks will reflect the deposit within twenty-four hours, while other banks may take longer. Most banks do not process deposits during weekends and holidays.

Square is currently experiencing higher than normal email volume. Square can certainly help with this. If you haven’t already, go ahead and create a new account associated with your new phone number or email address. Once you’ve linked your debit card to that account, please correspond with...

Square directly via email and they can assist you in merging your accounts.

(The consumer indicated he/she DID NOT accept the response from the business.) Here is our response to the generic email that we received. Dear [redacted], Thank you for your help in getting this resolved. This is to follow up with your recent request. 1) We are a retail operation. All of our transactions are performed live and in person. We have the customer sign for each credit card transaction in person when they receive the books they purchased. This means we do not have PO, contracts, or authorization forms. 2) Attached is our business license the State of Idaho has on file. 3) Our website at www.idahobookfairs.com has more information on our business. We do not sell online, only in person. 4) We sell books and book related items. We set up in different schools and sell the items as a fundraiser for schools. Please let us know if you have any follow up questions or any of these answers further explained. Thanks again for your help, [redacted] and [redacted] On Wed, Mar 16, [redacted] at 10:57 AM, Square Account Services wrote: Hello Tiffany, Thank you for using Square. To ensure the safety and security of both you and your customers, we would like to confirm some additional information about your recent payment. Unfortunately we cannot deposit funds to your bank account until we verify this information, although you will still be able to accept payments using Square during this period. Our goal is to resume deposits to your bank account as quickly as possible. We're sorry for any inconvenience this may cause. With your cooperation, we hope to resolve this situation in 1-2 business days. Please respond promptly to this email with the following information: 1. Documentation for your recent transactions, such as invoices, purchase orders, service contracts, or credit card authorization forms. 2. Government-issued documentation about your business, such as a business license, annual report, or seller's license. 3. Other mentions of your business, such as your website, your Yelp or Facebook page, a news article, or an advertisement. 4. A detailed description of the goods or services provided. You may attach the requested documentation in either .PDF or .JPG formats. Thank you for your cooperation. [redacted] Square Account Services

Complaint: [redacted]I am rejecting this response because: I have contacted my bank several times and they have told me that they cannot issue my money back and that I have to deal with square directly. As I’ve stated the contact who I sent the money to did not answer or acknowledge my money back request. So again I’m out of $40 and neither Square or [redacted] has issued me a refund  or a satisfying resolution. I’ve been using Sqaure for years and have never had this issue. I will NEVER use it again and will be letting everyone know about this experience via [redacted], [redacted], [redacted], [redacted] and any other social media platform I can think of. This is outrageous and by me contacting the Revdex.com THEY STILL HAVENT CANE UP WITH A DIFFERENT SOLUTION. Everyone is pointing the finger at the other person. [redacted] and SQUARE!Sincerely,[redacted]

Hello [redacted],Thanks for writing in. Currently phone support is only available for customers with an active Square account. For more information regarding account terminations, please see our Seller Agreement.We understand that it can be frustrating to have your account deactivated. Unfortunately, our...

review found that we cannot support any Square accounts for you or your business.As stated in the deactivation notice, we will hold the remaining funds in your Square account for 90 days from the date of deactivation in order to offset any potential refunds or disputes from your customers. Since your account was disabled on  July 14, these funds will be released on October 12.Depending on your bank’s policies, you should see these funds one to two business days after we release them to your linked bank account. We will notify you as soon as we deposit the funds.If you don’t want to wait 90 days for your funds to be deposited, you may consider refunding the payments back to the original cards and seeking an alternate form of payment. Please note that all refunds must be issued within 60 days of the original transaction date.To refund a payment, please log in to the Square Dashboard from a computer.Use the date selector tool to locate the specific payment.Click the payment you’d like to refund, then click “Issue Refund.”Select the reason you’re refunding the payment, and click “Issue Refund.”It usually takes two to seven days for refunded payments to get credited back to the original payment card. The full purchase amount, including the fees, is always returned to your customer.We apologize for any inconvenience this may cause, but our decision to deactivate your account is final.AmberSquare Account Services

Hello [redacted], As a reminder your account balance is negative. Current Account Balance: -$[redacted] We'd like to work with you to resolve this as quickly as possible. For your convenience, we can provide the following options to resolve your negative balance: # One time payment of $[redacted] # Ten bi-weekly payments of $[redacted] Please respond to this email with your preferred form of payment. As soon as we hear from you, we'll provide further instructions relating to your chosen form of payment. Square partners with a collections agency, TrueAccord, who will be in touch if we are unable to come to a mutually agreeable payment plan. If you would like to schedule a call to discuss your options please follow this "link":https://squareup.com/appointments/buyer/business/AX1J5D/square-finance-op...⇄ you have any questions please let me know. Best,

Initial Business Response /* (1000, 5, 2015/08/10) */
Hello,
Upon further investigation, a member of Square's Account Services team reviewed your account and elected to terminate the account in accordance with Article 42 of the Square Seller Agreement: "We may terminate this Agreement and close...

your Square Account for any reason or no reason at any time upon notice to you. We may also suspend the Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct."
Article 43 further states that: "We will not be liable to you for compensation, reimbursement, or damages in connection with your use of the Services, or in connection with any termination or suspension of the Services. Any termination of this Agreement does not relieve you of any obligations to pay any Fees or costs accrued prior to the termination and any other amounts owed by you to us as provided in this Agreement."
The decision to deactivate your account is final. Any funds currently in your account will be held for 90 days from the date of the deactivation. If you do not wish to wait the 90 days, you may issue a refund at any time within 60 days of the date of the transaction. To learn more about issuing refunds, please reference this article found on the online Help Center: https://help.squareup.com/customer/portal/articles/XXXXXX-how-do-i-process-a-ref...⇄ /> For security purposes, Square cannot disclose further details regarding the reason for account deactivation.