Flick Enterprises Inc

Hello,
 
Square would like to confirm that the deferred payout status on your account has expired as of March 1. While your account remains disabled, any pending deposit will be made to your linked bank account within 1-2 business days of that date.
Square's decision to deactivate your account is final. Square's Terms of Service outlines specific account types and processing patterns that Square is unable to support, and your account matches one or more of these conditions. Thank you for your cooperation, and Square apologizes for any inconvenience.

Complaint: [redacted]
I am rejecting this response because: SQARE, INC holds my money for no reason!
 They have to release me the money because I already sent goods to a customer. Or they have to call me and explain the situation ! 
[redacted]

(The consumer indicated he/she DID NOT accept the response from the business.) Here is our response to the generic email that we received. Dear [redacted], Thank you for your help in getting this resolved. This is to follow up with your recent request. 1) We are a retail operation. All of our transactions are performed live and in person. We have the customer sign for each credit card transaction in person when they receive the books they purchased. This means we do not have PO, contracts, or authorization forms. 2) Attached is our business license the State of Idaho has on file. 3) Our website at www.idahobookfairs.com has more information on our business. We do not sell online, only in person. 4) We sell books and book related items. We set up in different schools and sell the items as a fundraiser for schools. Please let us know if you have any follow up questions or any of these answers further explained. Thanks again for your help, [redacted] and [redacted] On Wed, Mar 16, [redacted] at 10:57 AM, Square Account Services wrote: Hello Tiffany, Thank you for using Square. To ensure the safety and security of both you and your customers, we would like to confirm some additional information about your recent payment. Unfortunately we cannot deposit funds to your bank account until we verify this information, although you will still be able to accept payments using Square during this period. Our goal is to resume deposits to your bank account as quickly as possible. We're sorry for any inconvenience this may cause. With your cooperation, we hope to resolve this situation in 1-2 business days. Please respond promptly to this email with the following information: 1. Documentation for your recent transactions, such as invoices, purchase orders, service contracts, or credit card authorization forms. 2. Government-issued documentation about your business, such as a business license, annual report, or seller's license. 3. Other mentions of your business, such as your website, your Yelp or Facebook page, a news article, or an advertisement. 4. A detailed description of the goods or services provided. You may attach the requested documentation in either .PDF or .JPG formats. Thank you for your cooperation. [redacted] Square Account Services

Hello [redacted],We've received notice of a $[redacted] payment dispute on a payment you processed on May 13, [redacted].Our Dispute Resolutions team is here to guide you through the dispute process. Click here: https://squareup.com/form/e1297116142 to send in supporting documentation for this dispute...

and help us advocate on your behalf.Please be aware that your linked bank account will be immediately debited for the amount of $[redacted] if these funds are not available in your Square balance. The disputed amount will remain on hold in your Square account until we receive an official resolution from your customer's bank.You can visit your Dashboard for more information about the disputed payment, including the dispute claim and a copy of the transaction receipt: https://squareup.com/dashboard/sales/transactions/XZw0e6zJsESU4wiLsrOPJtMF.Thank...⇄ Dispute Resolutions Team

Complaint: [redacted]I am rejecting this response because: All of the so called chargebacks have been already satisfied and deducted from my account months ago.... I also have emails to substantiate this from your organization where [redacted] has stated that you deducted a chargeback from the $[redacted] that was rung thru on [redacted] and that if I was ok with that she would send it over to your processing department so they could release the balance to me so I do not accept your answer and I will continue to pursue any and all actions including pressing forward with the California State Attorney Generals office to collect the monies that are owed to us. I have read complaint after complaint regarding Square and the same thing they do to others with regards to keeping monies that are owed to merchants. This is nothing but a calculated stall method to defraud merchants of monies that are owed to them.... I'm done with the games and I am prepared to press charges with the State of California for fraud on the part of Square Inc.Sincerely,[redacted]

Initial Business Response /* (1000, 5, 2015/11/02) */
Hello,
Square was unable to locate a Square account associated with this name and email address. If you could provide the name and email address on the account of which you are inquiring, Square can further assist you.

Complaint: [redacted]I am rejecting this response because:
 
This is not the sellers fault. It is squares fault because they never released the money to the seller so how could they possibly refunds me anything. The money remained in the account that square debited from my credit card.Sincerely,[redacted]

Thank you for your patience while Square reviewed your account. Square is happy to inform you that Square has re-activated your account and funds due to you will be sent for deposit to your linked bank account tonight. Depending on your bank, you should see the funds in your account within 1-2...

business days. Moving forward, you will be able to continue processing your payments with Square. In order to ensure a secure purchasing environment, Square may periodically reach out to customers for additional information. Review our merchant protection guidelines and tips for safely accepting payment cards.

Please refer to the latest email correspondence sent by Square on [redacted]. Hello [redacted], Thanks for writing in. We understand that it can be frustrating to have your account deactivated. Unfortunately, due to security reasons and the obligations of our agreements with card networks and other financial institutions, we cannot reverse this decision and are unable to provide additional details. We apologize for any inconvenience this may cause, but our decision to deactivate your account is final.

Complaint: [redacted]I am rejecting this response because:  We have CALLED Square several times, always on hold, NOT able to talk with anyone.  We have tried logging into the webpage they send, filled out information, BUT are unable to send it back.  Each time we request help from them, we have to re-set passwords, have a new case number----Their preferred method of communication, "techno, computer driven, internet", has failed to work, and we cannot communicate with them.   We have tried "voice" communication, but that does not work.   Case still unresolved, money still in their hands.  We desire personal communication.Sincerely,[redacted]

Please refer to the email correspondence between you and Square from 1/11/**. The message states: "I took a look at your account and see that the Square Reader was sent on 12/21/**. It typically takes ** days for the reader to arrive, but it can occasionally take a little bit longer. Since it has now been more than ** days, the reader might have been lost in transit. If you need one immediately, you can purchase a reader at a local retailer. While readers cost $** at retail stores, you'll find a $** redemption code within the packaging, which you can enter at Squareup.com/redeem. Note that you can redeem only one redemption code per Square account. You can also order a new free reader by visiting your online dashboard. You'll receive an email confirmation as soon as it's shipped."

Please refer to the latest email correspondence sent by Square on 5/27/**. Hello [redacted],Thank you for your patience with our account review inquiry. We periodically review account activity on the Square system to ensure a secure experience for all our customers.We are happy to inform you that we...

have completed our review of your account and have removed the deferred payout status on your account. If your account has a pending deposit, your funds will be deposited within one to two business days.As each bank has its own deposit processing procedures, some banks will reflect the deposit within twenty-four hours, while other banks may take longer. Most banks do not process deposits during weekends and holidays.

Square wanted to let you know that the hold on your Square account has expired, and your funds are scheduled to be deposited to your linked bank account within one to two business days. Please note that your account status remains unchanged. Square appreciates your patience and apologizes for any...

inconvenience this may have caused.

Initial Business Response /* (1000, 5, 2015/11/11) */
Square has identified the issue and will be reaching out to you via email with additional details.

Complaint: [redacted]I am rejecting this response because:There was no pattern of transactions. That was my first transaction using this company. I want my money now.Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because:I have submitted the signed transaction receipt to the company.Sincerely,[redacted]

Hello,
Square emailed you on January 10 to notify you that your account was under review, and deposits would be deferred until you had confirmed some information on your Square Dashboard, and the information had been reviewed. Per the email sent to you on January 19, Square is happy to report...

that after reviewing your Square account, Square has returned your account to active status and resumed regular deposits to your linked bank account. Thank you for your patience and cooperation throughout this process. Depending on your bank’s policies, you should see your remaining Square balance in your linked bank account in one to two business days. Please note that you won’t have to go through this process after every transaction.

Please know that Square is unable to process refunds on behalf of merchants. If you have filed a dispute, Square will work directly with your bank once Square receives notification of the billing dispute. Security is Square’s priority. If you would like more information about the security of purchasing through Square please see Square’s privacy and security page.

I do not accept this generic cookie-cutter response from Square. I have retained an attorney and we are preparing the lawsuit. Square has defrauded me of money(s) which are rightfully mine. They have no grounds for holding them. I will be seeking attorney’s fees, court costs, and (3X) the amount of the damages which is allowed in the state of New Jersey. My attorney has reviewed everything and believes wholeheartedly that Square committed an act of consumer fraud against me. If Square releases the $970.77 that is owed to me IMMEDIATELY, I will not proceed with legal action. Otherwise, I have no choice but to see them in court. Their company has caused me an undue hardship and I won’t allow them to hold my funds any longer without serious legal repercussions.

This message originally read on [redacted] Cardholders are afforded the right to issue a billing dispute for any transaction processed by their credit-issuing bank.  While Square does its best to represent you in challenging the chargeback with the information provided, your customer's card-issuing bank is the ultimate arbiter of each dispute.  Square debited your account for this dispute in accordance with Article 28 of the Square Seller Agreement: "For any transaction that results in a Chargeback, we may withhold the Chargeback amount in a Reserve. We may debit the amount of any Chargeback and any associated Fees, fines, or penalties listed in the Fee Schedule or assessed by the Association or our processor from your Square Account (including without limitation any Reserve), any proceeds due to you, your bank account, or other payment instrument registered with us. If you have pending Chargebacks, we may delay payouts from your Square Account. Further, if we reasonably believe that a Chargeback is likely with respect to any transaction, we may withhold the amount of the potential Chargeback from payments otherwise due to you under this Agreement until such time that: (a) a Chargeback is assessed due to a Buyer's complaint, in which case we will retain the funds; (b) the period of time under applicable law or regulation by which the Buyer may dispute that the transaction has expired; or (c) we determine that a Chargeback on the transaction will not occur. If we are unable to recover funds related to a Chargeback for which you are liable, you will pay us the full amount of the Chargeback immediately upon demand. You agree to pay all costs and expenses, including without limitation attorneys' fees and other legal expenses, incurred by or on behalf of us in connection with the collection of all Square Account deficit balances unpaid by you." For more information on Square’s Chargeback Protection please visit https://squareup.com/help/us/en/article/5394-square-chargeback-protection.