Flick Enterprises Inc

Complaint: [redacted]
I am rejecting this response because: SQARE, INC holds my money for no reason!
 They have to release me the money because I already sent goods to a customer. Or they have to call me and explain the situation ! 
[redacted]

Square wanted to let you know that Square is releasing held funds associated with your prior usage of Square. These funds will be deposited this evening into the bank account currently linked to your Square account. The funds should be available within one to two business days. If you would like to update your bank account, please log in to your Square Dashboard today. Make sure you have at least $1.00 in your bank account to prevent your bank verification from failing due to insufficient funds. Review this step-by-step guide to learn how to link a new bank account. If the bank account you have linked to Square is closed, and you don’t have a chance to update it before we send the deposit(s), one of two things could happen:If the account has been closed for a long period of time, the funds will likely bounce back to us. Please note that it may take a couple days before the funds return to us. Once we receive the funds, we will automatically deposit them to the new verified bank account you end up linking.If the bank account was recently closed, the bank may keep the account open for some time, specifically for situations like this. I would recommend contacting your bank to see if they have any record of the deposit.Square apologizes that Square held these funds longer than intended. Rest assured that Square has taken steps to ensure this will not happen in the future. Square knows that access to funds is essential for any small business owner, and apologizes for any inconvenience.

Complaint: [redacted]I am rejecting this response because:I have submitted the signed transaction receipt to the company.Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because: the Square Inc. are selling Square Readers to it's clients. Our Square Reader can returned to the Business.Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because:
This company has committed financial fraud by not releasing my money into my checking account.  Square has taken their fee per transaction and posted remaining funds to my Square account but will not release my money for 90 days.  This is clearly fraud.  I am giving 5 business days from the date of this response before I file a financial fraud report with the Attorney General's Office.Sincerely,[redacted]

Hello,Thanks for reaching out. Once the 90 days have passed and there have been no excessive Chargebacks on your account, funds will be released in 90 days.If you do not wish to wait for the 90 day timeframe, you can definitely refund the payments and collect them by another means.Sincerely,

You can return your Square contactless and chip card reader within 30 days of the purchase date. Your order is older, so it would not be able to be returned. 
Feel free to read more about Square’s return and warranty policies in our Support Center.

Please refer to the email correspondence between you and Square from 1/11/**. The message states: "I took a look at your account and see that the Square Reader was sent on 12/21/**. It typically takes ** days for the reader to arrive, but it can occasionally take a little bit longer. Since it has now been more than ** days, the reader might have been lost in transit. If you need one immediately, you can purchase a reader at a local retailer. While readers cost $** at retail stores, you'll find a $** redemption code within the packaging, which you can enter at Squareup.com/redeem. Note that you can redeem only one redemption code per Square account. You can also order a new free reader by visiting your online dashboard. You'll receive an email confirmation as soon as it's shipped."

If your available Square balance is less than the disputed amount, the funds are debited from the bank account linked to your Square account. Per Automated Clearing House guidelines, Square is unable to communicate with a bank after three failed attempts to debit a bank account. If we are unable to debit your your bank account after three failed attempts, your Square account and linked bank account will un-link in the attempt to prevent further failed debits from occurring. Communication with your bank will ceased, meaning all debits and deposits will be prevented from being processed. If Square is unable to withhold the disputed funds from your account, a negative balance will reflect on your Square account. You are still able to take payments with Square, but any payments taken will go towards this negative balance. Keep in mind that if the dispute is resolved in your favor, Square will release any payments that were applied to the negative balance caused by the dispute. They will appear as a positive balance on your Square account.

Hello,
Square emailed you on January 10 to notify you that your account was under review, and deposits would be deferred until you had confirmed some information on your Square Dashboard, and the information had been reviewed. Per the email sent to you on January 19, Square is happy to report...

that after reviewing your Square account, Square has returned your account to active status and resumed regular deposits to your linked bank account. Thank you for your patience and cooperation throughout this process. Depending on your bank’s policies, you should see your remaining Square balance in your linked bank account in one to two business days. Please note that you won’t have to go through this process after every transaction.

Initial Business Response /* (1000, 5, 2015/07/21) */
Hello,
Square was unable to locate a Square account associated with this name and email address. If you could provide the name and email address on the account of which you are inquiring, Square can further assist you.
Initial Consumer...

Rebuttal /* (3000, 7, 2015/07/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Please call me and we will find the account. You guys processed money from me and I never got it got it.
Final Business Response /* (4000, 9, 2015/08/04) */
Hello,
Square was still unable to locate a Square account associated with this name and email address. If you could provide the name and email address on the account of which you are inquiring, Square can further assist you.
Square's Support Team currently only communicates via email in order to maintain an accurate record of all correspondence and best explain policies and procedures. Square strives to respond to all inquiries within 24 hours. If you have additional questions about your Square account, Square recommends searching the online Help Center, found at: squareup.com/help . The Help Center contains many troubleshooting tips as well as detailed articles that explain policies and procedures.

Initial Business Response /* (1000, 5, 2015/09/03) */
Hello,
Upon further investigation, a member of Square's Account Services team reviewed your account and elected to terminate the account in accordance with Article 42 of the Square Seller Agreement: "We may terminate this Agreement and close...

your Square Account for any reason or no reason at any time upon notice to you. We may also suspend the Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct."
Article 43 further states that: "We will not be liable to you for compensation, reimbursement, or damages in connection with your use of the Services, or in connection with any termination or suspension of the Services. Any termination of this Agreement does not relieve you of any obligations to pay any Fees or costs accrued prior to the termination and any other amounts owed by you to us as provided in this Agreement."
The decision to deactivate your account is final. Any funds currently in your account will be held for 90 days from the date of the deactivation. If you do not wish to wait the 90 days, you may issue a refund at any time within 60 days of the date of the transaction. To learn more about issuing refunds, please reference this article found on the online Help Center: https://help.squareup.com/customer/portal/articles/XXXXXX-how-do-i-process-a-ref...⇄ /> For security purposes, Square cannot disclose further details regarding the reason for account deactivation.

Square wanted to let you know that the hold on your Square account has expired, and your funds are scheduled to be deposited to your linked bank account within one to two business days. Square appreciates your patience and apologizes for any inconvenience this may have caused. Sincerely, Square...

Account Services

Complaint: [redacted]I am rejecting this response because:
I have sent multiple refund requests to this person , only to be denied each time. Obviously he wants to steal the money and keep it. 
I make such payments with Paypal regularly and if I do something in error, they are always able to reverse the transaction. There's no reason why Square should not be able to do that ? 
Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because: All of the so called chargebacks have been already satisfied and deducted from my account months ago.... I also have emails to substantiate this from your organization where [redacted] has stated that you deducted a chargeback from the $[redacted] that was rung thru on [redacted] and that if I was ok with that she would send it over to your processing department so they could release the balance to me so I do not accept your answer and I will continue to pursue any and all actions including pressing forward with the California State Attorney Generals office to collect the monies that are owed to us. I have read complaint after complaint regarding Square and the same thing they do to others with regards to keeping monies that are owed to merchants. This is nothing but a calculated stall method to defraud merchants of monies that are owed to them.... I'm done with the games and I am prepared to press charges with the State of California for fraud on the part of Square Inc.Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because:You are not answering my question.  I don't care that I can no longer use your services.  I do not car u deactivated my account.  My question was what does in reserve MEAN. Will I see the money after 180 days and if so how will I receive it.  Please answer this question. You are holding over 2 grand of my money.  Sincerely,[redacted] Greylak

Hello [redacted],We've received notice of a $[redacted] payment dispute on a payment you processed on May 13, [redacted].Our Dispute Resolutions team is here to guide you through the dispute process. Click here: https://squareup.com/form/e1297116142 to send in supporting documentation for this dispute...

and help us advocate on your behalf.Please be aware that your linked bank account will be immediately debited for the amount of $[redacted] if these funds are not available in your Square balance. The disputed amount will remain on hold in your Square account until we receive an official resolution from your customer's bank.You can visit your Dashboard for more information about the disputed payment, including the dispute claim and a copy of the transaction receipt: https://squareup.com/dashboard/sales/transactions/XZw0e6zJsESU4wiLsrOPJtMF.Thank...⇄ Dispute Resolutions Team

Initial Business Response /* (1000, 5, 2015/11/11) */
Square has identified the issue and will be reaching out to you via email with additional details.

I do not accept this generic cookie-cutter response from Square. I have retained an attorney and we are preparing the lawsuit. Square has defrauded me of money(s) which are rightfully mine. They have no grounds for holding them. I will be seeking attorney’s fees, court costs, and (3X) the amount of the damages which is allowed in the state of New Jersey. My attorney has reviewed everything and believes wholeheartedly that Square committed an act of consumer fraud against me. If Square releases the $970.77 that is owed to me IMMEDIATELY, I will not proceed with legal action. Otherwise, I have no choice but to see them in court. Their company has caused me an undue hardship and I won’t allow them to hold my funds any longer without serious legal repercussions.

Initial Business Response /* (1000, 5, 2015/11/02) */
Hello,
Square was unable to locate a Square account associated with this name and email address. If you could provide the name and email address on the account of which you are inquiring, Square can further assist you.