Flick Enterprises Inc

Hello [redacted],We've received notice of a $[redacted] payment dispute on a payment you processed on April 26, [redacted].Our Dispute Resolutions team is here to guide you through the dispute process. Click here: https://squareup.com/form/974e9462987 to send in supporting documentation for this...

dispute and help us advocate on your behalf.Please be aware that your linked bank account will be immediately debited for the amount of $[redacted] if these funds are not available in your Square balance. The disputed amount will remain on hold in your Square account until we receive an official resolution from your customer's bank.You can visit your Dashboard for more information about the disputed payment, including the dispute claim and a copy of the transaction receipt: https://squareup.com/dashboard/sales/transactions/lAAYOzWqs1eyJaoSKBHmmwMF.Thank...⇄ Dispute Resolutions Team

Initial Business Response /* (1000, 5, 2016/01/25) */
Please refer to the latest email correspondence between you and Square from 1/12/16. The message states: "I just wanted to reach back out and let you know that I was able to have that $100.00 credited back to your Square account. The total of...

$4,893.79 was sent by Square last night and you should see it in your bank account this morning." Please respond directly to the email with any additional questions or concerns.
Initial Consumer Rebuttal /* (3000, 7, 2016/01/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
My customer service number is still deactivated which means that I cannot receive customer service when I have issues with any of my transactions/ deposits.
It was not my fault that Square completely dropped the ball when it came to handling their customer service issue with me and as a customer, I should not have to bear the weight of their lack of response.
I understand that I was able to finally get credit for the what I was originally told I would get, even though it took me creating another account to be able to finally contact customer service department and speak to an employee who was willing to take care of my issue. The manager I spoke with was rude & completely inconsiderate during this whole ordeal. She was not willing to hear my side of the story at all - no sympathy or empathy, just an attitude.
If I can't have my code reactivated, then there is no point in continuing to use Square for my online client needs.
In closing, I need my customer code reactivated in order for this issue to be resolved.
Final Business Response /* (4000, 9, 2016/02/04) */
This issue has been resolved your customer code was reactivated and you spoke with a Square Support representative on 1/28/16.
Final Consumer Response /* (2000, 11, 2016/02/05) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Complaint: [redacted]I am rejecting this...

response because:If this company truly tried to reach me they would have left a message and phone number. Also I received their product after I told them this was fraud. I emailed the company back again asking how to return their Square. No response again.
Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because: The business unfortunately did not address my concerns. They only addressed my request for the free processing - in which they assumed I was requesting free processing past the expiration for no reason at all. In truth, however, I was requesting free processing because a bug in the Square App for iPhone showed that I had free processing remaining.
Additionally, I didn't receive a response with regard to my removal from the platform.
I would greatly appreciate if I can get a resolution with regard to the above so that I can remain a satisfied Square customer.
Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because: I don't understand under what terms can the hold funds that are owed to me. Square was able to process many other transactions for me. I am confused on what activity was In question. Is this not against the law to hold funds for 90 days and terms or point is being proven to hold funds for 90 days? I need the funds released asap.Sincerely,[redacted]

A member of Square's Account Services team reviewed your account and elected to terminate the account in accordance with Article 42 of the Square Seller Agreement: "We may terminate this Agreement and close your Square Account for any reason or no reason at any time upon notice to you. We may also suspend the Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct."Square cannot release the exact reason for your deactivation and has no further information to provide on this account.

Complaint: [redacted]I am rejecting this response because: You are not a financial institution and there fore cannot hold my funds legally. It has been over 30 days which is more than enough time to review charges.
Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because:
 
I am familiar with the emails that I received from Square. All Square is doing is forwarding them again and not providing any pertinent information.
Again I will restate our issue in as simple a form as I can - 
1) Square froze our payments
*) Square cleared all of our frozen payments
3) Square decided to deactivate our account and won't release funds for ** days - WHY ARE YOU HOLDING FOR ** DAYS IF YOU ALREADY CLEARED ALL THE PAYMENTS! please release our funds
 
 
Sincerely,[redacted]

Please refer to the following email sent on [redacted]: Hello [redacted], We’re sorry to inform you that we are deactivating your account. Our Account Services team reviewed your account and found a pattern of transactions associated with high-risk activity. For further information about our...

policies, you can review section 36 of the Square Payment Terms. We regret that, starting today, you will no longer be able to process transactions using Square. Any funds currently in your account will be held for 90 days before being released to your linked bank account. If you’d prefer to receive funds more quickly, you should consider refunding the payments back to the original cards and seeking alternate forms of payment. (Please note that we will refund all the fees, too.) Refunds are available within 60 days of the original payment. To process a refund, log in to the Square dashboard. Use the date selector tool to locate the specific payment. Click the payment you'd like to refund, then click "Issue Refund". Select the reason you're refunding the payment, and click "Issue Refund." Unfortunately, our decision to deactivate your account is final. Due to security reasons and the obli**tions of our agreements with card networks and other financial institutions, we cannot reverse this decision and are unable to provide additional details. A**in, we apologize for any inconvenience this may have caused.Sincerely,Square Account Services

Hello [redacted],Square is happy to report that after reviewing your responses, Square returned your account to active status and resumed regular deposits to your linked bank account. Thank you for your patience and cooperation throughout this process. Square understands it can be a frustrating...

experience and apologize for any inconvenience it may have caused. Please note however, that you are always responsible for any disputes or fraudulent payments taken on your account.Depending on your bank's policies, you should see your remaining Square balance in your linked bank account in one to two business days.Square values the security of your Square account, and the verification process helps us keep your account safe. Due to higher risks associated with these types of payments, Square would like to give you some tips to help protect yourself and your business against fraud or disputes.Never wire or send money to a third party at your customer's request (including Western Union, MoneyGram, bank transfer, etc.).Double check the billing zip code with the shipping zip code provided. Be cautious if they are not near each other or in different states.Never use a shipping company that you are unfamiliar with at your customer's request.Request a copy of the driver's license and card to verify that the name of your customer matches the name on the card.For more information on potential scams and how to protect yourself, please visit Merchant Protection.

Hello,
Square's Account Services team reviewed your account and found a pattern of transactions associated with high-risk activity. For further information about Square’s policies, you can review section 36 of the Square Payment Terms. Square regrets to inform you that, starting from the date of...

your deactivation notice, you will no longer be able to process transactions using Square.
Any funds currently in your account will be held for 90 days from the date of deactivation before being released to your linked bank account. If you’d prefer to receive funds more quickly, you should consider refunding the payments back to the original cards and seeking alternate forms of payment. (Please note that Square will refund all the fees for refunded payments.) Refunds are available within 120 days of the original payment.

Hello,As stated in the deactivation notice, Square held the remaining funds in your Square account for 90 days from the date of deactivation (November 15) in order to offset any potential refunds or disputes from your customers. Since your account was disabled on November 15, these funds will be released on February 14.
For more information about Square's policies, please review the Square Payment Terms.

Thank you for writing in, in-order for us to help you we would need the email & phone that was used when you opened your account. There's no accounts [redacted]

Cardholders are afforded the right to issue a billing dispute for any transaction processed by their credit-issuing bank.  While Square does its best to represent you in challenging the chargeback with the information provided, your customer's card-issuing bank is the ultimate arbiter of each dispute.  Square debited your account for this dispute in accordance with Article 28 of the Square Seller Agreement: "For any transaction that results in a Chargeback, we may withhold the Chargeback amount in a Reserve. We may debit the amount of any Chargeback and any associated Fees, fines, or penalties listed in the Fee Schedule or assessed by the Association or our processor from your Square Account (including without limitation any Reserve), any proceeds due to you, your bank account, or other payment instrument registered with us. If you have pending Chargebacks, we may delay payouts from your Square Account. Further, if we reasonably believe that a Chargeback is likely with respect to any transaction, we may withhold the amount of the potential Chargeback from payments otherwise due to you under this Agreement until such time that: (a) a Chargeback is assessed due to a Buyer's complaint, in which case we will retain the funds; (b) the period of time under applicable law or regulation by which the Buyer may dispute that the transaction has expired; or (c) we determine that a Chargeback on the transaction will not occur. If we are unable to recover funds related to a Chargeback for which you are liable, you will pay us the full amount of the Chargeback immediately upon demand. You agree to pay all costs and expenses, including without limitation attorneys' fees and other legal expenses, incurred by or on behalf of us in connection with the collection of all Square Account deficit balances unpaid by you."

Initial Business Response /* (1000, 5, 2015/06/16) */
Hello [redacted],
We can see that on June 8th, 2015, member of Square's Account Services team reviewed your account and elected to terminate the account in accordance with Article 42 of the Square Seller Agreement: "We may terminate this...

Agreement and close your Square Account for any reason or no reason at any time upon notice to you. We may also suspend the Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct."
Article 43 further states that: "We will not be liable to you for compensation, reimbursement, or damages in connection with your use of the Services, or in connection with any termination or suspension of the Services. Any termination of this Agreement does not relieve you of any obligations to pay any Fees or costs accrued prior to the termination and any other amounts owed by you to us as provided in this Agreement."
The decision to deactivate your account is final. Any funds currently in your account will be held for 90 days from the date of the deactivation. If you do not wish to wait the 90 days, you may issue a refund at any time within 60 days of the date of the transaction. To learn more about issuing refunds, please reference this article found on the online Help Center: https://help.squareup.com/customer/portal/articles/XXXXXX-how-do-i-process-a-ref...⇄ /> For security purposes, Square cannot disclose further details regarding the reason for account deactivation.

Initial Business Response /* (1000, 5, 2015/08/01) */
Hello,
Upon further investigation, a member from Square's Support Team reached out to you on July 13, 2015. The message stated that "for security purposes, Square will occasionally refund a Square Cash payment back to the original sender"....


Square's Support Team currently only communicates via email in order to maintain an accurate record of all correspondence and best explain policies and procedures. Square strives to respond to all inquiries within 24 hours. If you have additional questions about your Square account, Square recommends searching the online Help Center, found at: squareup.com/help . The Help Center contains many troubleshooting tips as well as detailed articles that explain policies and procedures.
As the message on July 13, 2015 indicated, please reply directly to the message with the requested information so that it may be sent to the Account Services team for review.
Initial Consumer Rebuttal /* (3000, 7, 2015/08/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I never received any emails from this company to my listed email. The last reply that I got from them was Hi [redacted], Thanks for the info. We are actively looking in to your case and will reply with an update asap.
This message was generated via Twitter after I complained about their service then provided the information that they wanted. As of 08/04/15 I they have not replied to me. I can forward the two email that I got from them.
This company has has a customer service number, but when you call it you must enter a code, they tell you to go to www.square.com/code to get a code, and you fill out the email requesting a phone code.I requested a code thru this link, but they never emailed me one!
Final Business Response /* (4000, 9, 2015/08/18) */
Hello,
Upon further investigation, a member from Square's Account Services Team reached out to you on August 10 in reply to your inquiry.
The email sent to you on this date states: "For security purposes, Square will occasionally refund a Square Cash payment back to the original sender. Your funds will automatically be returned to your bank account within 1-2 business days". The email goes on to state that if you would like to re-try the transaction to "please provide the intended recipient, the amount, and the reason for sending the payment".
As the message on August 10 indicates, please reply directly to the message with the requested information so that it may be sent to the Account Services team for review.
Final Consumer Response /* (4200, 11, 2015/08/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They have offered on resolution.
On 08/06/15 I received this email from square Cash:
Hi [redacted],
Thanks for reaching out. Currently, the Cash Support team communicates over email. Phone support isn't available at this time, but we're happy to answer your questions. So that I can look into this for you, I'll need you to provide the following information:
- Sender's phone number/email address
- Recipient's phone number/email address
- The exact amount of the payment
- The date of the payment
- The last four digits and card brand of the linked debit card
Once I receive this information, I'll be able to investigate this further. Thanks for your help with this.
[redacted]
Square Support
I submitted all the information that Square Cash wanted in a timely manor. then on 08/10/15 I received this email from Square Cash:
Hello [redacted],
For security purposes, Square will occasionally refund a Square Cash payment back to the original sender. Your funds will automatically be returned to your bank account within 1-2 business days. Possible reasons for refunded payments include, but are not limited to, violations of our terms of service such as self pay, large recurring bill payment, or other high-risk activity.
If you believe you are operating within the Square Cash Terms of Service, and would like to re-try your transaction, please provide the intended recipient, the amount, and the reason for sending the payment. Once I have this information, I will pass [redacted] correspondence along to our Account Services team for review.
Thank you for your understanding.
[redacted]
Square Account Services
I'm not the sender, I was the recipient!
That was the last response that I got from them, even though I provided all the information that they requested, they have done nothing to resolve my issue.

Hello thank you for contacting us, in order to better service your account please contact us at 855-600-7000, please make sure you use Customer Code[redacted]

Currently, the Square Cash Disputes team communicates over email. Phone support isn't available at this time.

Complaint: [redacted]I am rejecting this response because:
The transaction is my payment, which Square is holding to for absolutely NO reason at all and is NOT up for a refund and was I told (as in my previous reply)
that it would be directly deposited into my account within 90 days.   Just the fact that I am having to go through the Revdex.com to get Square to release my own
money is just ridiculous !
I do NOT want an "automated" reply back.   I would like, and expect, for Square to keep their word and deposit this directly into my bank account !!
I cannot believe I am having to go back and forth with this on MY money and would appreciate if you can PLEASE deposit MY money into my bank ASAP.
Sincerely,David [redacted]

Due to the recent chargebacks on your account, any funds currently in your Square account will be held for an additional 60 days.
 
We may terminate these General Terms or any Additional Terms, or suspend or terminate your Square Account or your access to any Service, at any time for any reason. We will take reasonable steps to notify you of termination by email or at the next time you attempt to access your Square Account. You may also terminate the General Terms and Additional Terms applicable to your Square Account by deactivating your Square Account at any time.