Flick Enterprises Inc

Hello,You can access your transaction activity for Cash App payments from the Cash App app on your iOS or Android device:Open the Cash app.Tap the clock in the top-right corner of the screen.The Activity screen shows your complete payment history. Tap on a name in the list to view all sent, requested, and received payments with this person.To see further payment details, tap on a payment.If you have multiple Cash accounts, the payment history for each account will be combined on the Activity screen in-app.

Please refer to the following email sent on[redacted] 29:  Hello Joseph, We’re sorry to inform you that we are deactivating your account. Our Account Services team reviewed your account and found a pattern of transactions associated with high-risk activity. For further information about our...

policies, you can review section 36 of the Square Payment Terms. We regret that, starting today, you will no longer be able to process transactions using Square. Any funds currently in your account will be held for 90 days before being released to your linked bank account. If you’d prefer to receive funds more quickly, you should consider refunding the payments back to the original cards and seeking alternate forms of payment. (Please note that we will refund all the fees, too.) Refunds are available within 60 days of the original payment. To process a refund, log in to the Square dashboard. Use the date selector tool to locate the specific payment. Click the payment you'd like to refund, then click "Issue Refund". Select the reason you're refunding the payment, and click "Issue Refund." Unfortunately, our decision to deactivate your account is final. Due to security reasons and the obligations of our agreements with card networks and other financial institutions, we cannot reverse this decision and are unable to provide additional details. Again, we apologize for any inconvenience this may have caused.Sincerely, Square Account Services

Initial Business Response /* (1000, 5, 2015/09/17) */
Hi [redacted]...
My case has been resolved. Thank you!
Sincerely,
[redacted]
Initial Consumer Rebuttal /* (2000, 7, 2015/09/18) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Complaint: [redacted]I am rejecting this response because:
 
This is a generic message sent to us before, and does not tell us any useful information that we did not receive prior. We have not been able to get in touch with anybody from Account Services to answer our questions, including the specific date of our release of funds. Please provide us with a direct line to an Account Services department so we can talk to someone about this.Sincerely,[redacted]

Initial Business Response /* (1000, 5, 2015/06/18) */
Hello [redacted],
A member of Square's Account Services team reviewed your account and elected to terminate the account in accordance with Article 42 of the Square Seller Agreement: "We may terminate this Agreement and close your Square...

Account for any reason or no reason at any time upon notice to you. We may also suspend the Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct."
Article 43 further states that: "We will not be liable to you for compensation, reimbursement, or damages in connection with your use of the Services, or in connection with any termination or suspension of the Services. Any termination of this Agreement does not relieve you of any obligations to pay any Fees or costs accrued prior to the termination and any other amounts owed by you to us as provided in this Agreement."
The decision to deactivate your account is final. According to Square's email to you on June 10th, any funds currently in your account would be held for 90 days from the date of the deactivation.
You have now successfully refunded all pending payments as of June 17th, 2015, and there are no longer any held funds in your Square balance.
Initial Consumer Rebuttal /* (3000, 7, 2015/06/19) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The compagnie still didn't give no clear respond to why the account was closed. I still received the same answer that they have send me. I would like to have someone from there office calling me and explain to me the real reason behind the desactivation of my account. There respond to my complaint his not satisfying to me cause it is not clear. I need someone to talk yo me and be clear and I NEED AN ANSWER, A REAL ONE OR I WILL BRING THIS FORTHER. Square can't not do something like that without no clear answer. It's the first compagnie that have seing that you can't have access to a customer services departement when something like that happened, when you nedd answer.
Square have more complaint since january then any other compagnie. I NEED AN ANSWER, A CLEAR ANSWER FROM SOMEONE FROM SQUARE, I NEED SOMEONE TO CALL ME AND TALK TO ME, NOT AN E-MAIL, NOT AN ARTICLES, SOMEONE, A VOICE, A NAME, SOMEONE.
Final Business Response /* (4000, 9, 2015/06/24) */
Hello [redacted],
According to Square's Merchant User Agreement Article 42. Suspension or Termination by Us: "We may terminate this Agreement and close your Square Account for any reason or no reason at any time upon notice to you. We may also suspend the Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct."
For security purposes, Square cannot disclose further details regarding the reason for account deactivation.

Complaint:[redacted]I am rejecting this response because: I only have one charge on this account when they deactivated it. I have contacted the card holder and his account. There has been no charge backs on this account. Therefore they can't hold my money any longer.Sincerely,[redacted]

(The consumer indicated he/she DID NOT accept the response from the business.)The company physicaly says I can order one line for free, that is what I want. I want the company to keep its lromize to customers! A FREE CARD READER! Not only have I gone to one store, I went to several that were located on the store map on their website. Each store had none in stock! How will I use this product and companieS services without the tools to do so? This is absolutely absurd that this company is not being held accountable for a fraidelant or faulty shilling department! Keep your promise to customers for a free card reader instead of pawning your crappy company standards off on the post office and shipping. The problem lies with square, I receive everything else in the mail. To date, I have not had on price of list mail at this address in over 2 years, except from square 2 times. After this response was received. I contacted "Pay Anywhere" on [redacted] about the back of responsibility from square to get its customers a reader. They overnighted a box w multiple readers to my address, which I receive no more than 50 hours later at my door. My address works, it always does, square is not taking responsibility and, not fixing their problems causing me a loss in my business for lrolongued wait periods without a reader.

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Hello, Square is sorry to inform you that Square has deactivated your account. Square's Account Services team reviewed your account and found a pattern of transactions associated with high-risk activity. For...

further information about Square’s policies, you can review section 36 of the Square Payment Terms. Square regrets to inform you that, starting from the date of your deactivation notice, you will no longer be able to process transactions using Square. Any funds currently in your account will be held for 90 days from the date of deactivation before being released to your linked bank account. If you’d prefer to receive funds more quickly, you should consider refunding the payments back to the original cards and seeking alternate forms of payment. (Please note that Square will refund all the fees, too. Refunds are available within 60 days of the original payment.

Hello [redacted],Thanks for writing in. To confirm, we have not yet received an update from your customer’s bank regarding a cancellation of this billing dispute.To expedite this process, please advise your customer to do the following:Call their card-issuing bank and state that they “cancel the dispute...

and any future re-dispute.”Email/text you a photo of the cancellation letter they received from their bank.Once you receive the letter, please reply directly to this email with it attached in either PDF or JPG format. If the letter confirms that the case has been officially canceled, we will be happy to close the dispute for you.Best,GusSquare Disputes

Complaint:[redacted]I am rejecting this response because:
They have all relevant information
[redacted]
[redacted]
Stone Lake corporationSincerely,[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Hello [redacted],We’re sorry to inform you that we are deactivating your account. Our Account Services team reviewed your account and found a pattern of transactions associated with high-risk activity.For further information about our policies, you can review section 36 of the Square Payment Terms.We...

regret that, starting today, you will no longer be able to process transactions using Square. Any funds currently in your account will be held for 90 days before being released to your linked bank account.If you’d prefer to receive funds more quickly, you should consider refunding the payments back to the original cards and seeking alternate forms of payment. (Please note that we will refund all the fees, too.)Refunds are available within 60 days of the original payment. To process a refund, log in to the Square dashboard.

Initial Business Response /* (1000, 5, 2016/02/17) */
According to Square's Merchant User Agreement Article 42. Suspension or Termination by Us: "We may terminate this Agreement and close your Square Account for any reason or no reason at any time upon notice to you. We may also suspend the...

Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct."
The decision to deactivate your account is final. Any funds currently in your account will be held for 90 days. If you do not wish to wait the 90 days, you may issue a refund at any time within 60 days of the date of the transaction. To learn more about issuing refunds, please reference this article found on the online Help Center: https://squareup.com/help/en-us/article/5060-process-refunds
Initial Consumer Rebuttal /* (3000, 7, 2016/02/18) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Square's actions amount to theft. They have stolen our money and say they will not remit it for 90 days. Why wait so long? If you feel the transaction is fraudulent, then you can just reverse the transaction. This was our FIRST TRANSACTION with Square. We hadn't even received their card reader in the mail, yet. We cannot fathom why Square has treated us the way that they have and they give no rationale other than they feel we are some sort of risk to them based upon one (our first and only) transaction. We are an accredited auction house and have been in business for 4 years. We feel that Square unfairly targets businesses like ourselves to exploit them for free money. It is a Ponzi scheme. We feel that they think we will just go away, that we are insignificant. Well, we are important and we have a loud voice. Shame on Square and their actions. They need to be shown that you cannot treat innocent and honest customers in such a manner.
Final Business Response /* (4000, 9, 2016/02/29) */
Please refer to the email correspondence sent by Square on 2/9/16. The message states: "We regret that, starting today, you will no longer be able to process transactions using Square. Any funds currently in your account will be held for 90 days before being released to your linked bank account. If you'd prefer to receive funds more quickly, you should consider refunding the payments back to the original cards and seeking alternate forms of payment."
Final Consumer Response /* (4200, 11, 2016/03/08) */
(The consumer indicated he/she DID NOT accept the response from the business.)
WE FULLY REJECT SQUARE'S PROPOSED RESOLUTION
We need our funds released NOW. They are holding $913.89 of our money for no reason. We think this may be their business model, like a Ponzi Scheme: freeze the funds of new customers and use said funds for free. The effect this will have on our business is devastating. Our business is predicated on cash flow. Without our funds, we will be unable to make timely payments to the vendors we need in order to continue to do business. If they were holding $50, we might not care so much, but this is almost $1000. It is a sizable sum. The cost of Square's card reader was free....oh, no it wasn't. It cost us $1000 and we still have not received it, yet. it's a good thing we did not run the transaction for the most expensive item we sold in our auction through Square: A Theo Faberge egg that sold for a grand total of $9250. Luckily, this customer is sending us an international wire transfer. Holding those funds would have caused damages beyond repair.
We cannot believe that this company has treated us in such a manner. If we were established with a credit card processor before, we would not have needed their help. Their seemingly arbitrary and incongruent rationale for deactivating our account is reprehensible. If they don't need us, then we certainly don't need them.
We feel as if our money has been stolen. This was our first transaction. We had not even received their card reader when they deactivated our account. And they're going to keep our money for 90 days.
Their offer for me to refund my customer's money and seek alternate payment is laughable. How can I refund money that Square won't release to me? AND our customer has already received her merchandise, so has no incentive to comply.
Square has never said that this transaction was fraudulent. As a result, they are admitting that this is a legitimate transaction and in spite of this fact is holding our money for 90 days. Why didn't Square reverse the transaction on their own when they deactivated our account? Because that would have meant they did not get the use of our $913.89 to fund their Ponzi scheme for 90- days.
Square sees us as a very small ant that they think they can crush any time they want.

Initial Business Response /* (1000, 5, 2016/02/05) */
Please refer to the last correspondence between you and Square on January 13th. An email was sent to you with information about the customer's banks. Attached documents are sufficient to pursue further action for the dispute.
If we are...

unable to recover funds related to a Chargeback for which you are liable, you will pay us the full amount of the Chargeback immediately upon demand. You agree to pay all costs and expenses, including without limitation attorneys' fees and other legal expenses, incurred by or on behalf of us in connection with the collection of all Square Account deficit balances unpaid by you."

Hi,Thanks for getting back in touch! Looking at your account, the payment from [redacted] was never sent successfully to your account. [redacted] account should have been refunded within 1-3 business days of the payment. You can view your transaction activity for Square Cash payments from the Cash app, or...

online at Cash.me/account.To view your transaction history in the Cash app:Tap the clock icon in the top-right corner of the screen.Tap on a name to view your activity with this person.To see specific payment details, tap a payment.To view and download your transaction activity online:Visit cash.me/account from a computer.Sign in with the phone number or email address associated with your account.Click on Activity on the left panel of the page to view your complete payment history.If you’d like, click Download in the upper-right corner and a report will download to your computer that you can open with Excel or any common spreadsheet software.Let me know if you have any additional questions. I’m happy to help!Best,Darin

Complaint: [redacted]I am rejecting this response because:
THIS IS A AUTO RESPONSE!!!  i pre written program wrote it you can see the html in the message.
they are scamming people on a huge scale and dont even respond to them, there is no way to call them there is no way to contact them in any way! there ignoring my emailis and even the Revdex.com msgs they are not responding to.
 
how is it possible they are getting away with this? I have filed complaints with the attorney general this company must be stopped. they are scamming people on a huge scale! 
 
Sincerely,[redacted]

Square wanted to let you know that the hold on your Square account has expired, and your funds are scheduled to be deposited to your linked bank account within one to two business days. Please note that your account status remains unchanged. Square appreciates your patience and apologizes for any...

inconvenience this may have caused

Please refer to the email correspondence sent by Square on 3/22/16 with any additional questions. The message states: "I wanted to follow up and let you know your Reader was delivered yesterday to the address you provided. You can return your Square contactless and chip card reader within 30 days of...

the purchase date to receive a full refund. To get started with your return, [redacted]

Please refer to the latest email correspondence sent by Square on [redacted] Hi [redacted],I'm sorry to hear that this payment was sent to an unintended recipient!I looked at your Cash account and can confirm this payment has already been successfully delivered to this person. Square is unable to cancel Cash...

transactions after they've completed transferring to a recipient's bank. However, you can request the same amount of money back from the recipient using the [redacted] or online at [redacted]If you're unable to resolve the matter with the recipient, please contact your card-issuing bank for assistance with issuing a dispute for this payment. Once a dispute is initiated, Square will work with your bank directly to help bring this to a resolution.Please let me know if you have any other questions. I'd be glad to help.

Square has no new information to provide about this account's deactivation. Due to security reasons and the obligations of Square's agreements with card networks and other financial institutions, Square cannot reverse this decision and are unable to provide additional details. The funds are set to release on May 29, 2016 as noted in the email sent by Square.