Flick Enterprises Inc

Complaint: [redacted]I am rejecting this response because: it makes absolutely no sense and is unresponsive to the issue that I have presented.  It is extremely clear at this point that Square has not intent of either acknowledging or addressing my concerns.
Sincerely,[redacted]

Hello,
Square's Account Services team reviewed your account and found a pattern of transactions associated with high-risk activity. For further information about Square’s policies, you can review section 36 of the Square Payment Terms. Square regrets to inform you that, starting from the date of...

your deactivation notice, you will no longer be able to process transactions using Square. Any funds currently in your account will be held for 90 days from the date of deactivation before being released to your linked bank account. If you’d prefer to receive funds more quickly, you should consider refunding the payments back to the original cards and seeking alternate forms of payment. (Please note that Square will refund all the fees for refunded payments.) Refunds are available within 120 days of the original payment.
For more information about Square's policies, please review the Square Payment Terms.

Hello, Square is sorry to inform you that Square has deactivated your account. Square's Account Services team reviewed your account and found a pattern of transactions associated with high-risk activity. For further information about Square’s policies, you can review section 36 of the Square Payment...

Terms. Square regrets to inform you that, starting from the date of your deactivation notice, you will no longer be able to process transactions using Square. Any funds currently in your account will be held for 90 days from the date of deactivation before being released to your linked bank account. If you’d prefer to receive funds more quickly, you should consider refunding the payments back to the original cards and seeking alternate forms of payment. (Please note that Square will refund all the fees, too. Refunds are available within 60 days of the original payment.

Initial Business Response /* (1000, 5, 2015/12/29) */
According to Square's Merchant User Agreement Article 42. Suspension or Termination by Us: "We may terminate this Agreement and close your Square Account for any reason or no reason at any time upon notice to you. We may also suspend the...

Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct."
The decision to deactivate your account is final. Any funds currently in your account will be held for 90 days. If you do not wish to wait the 90 days, you may issue a refund at any time within 60 days of the date of the transaction. To learn more about issuing refunds, please reference this article found on the online Help Center: https://squareup[redacted]help/en-us/article/5060-process-refunds
Initial Consumer Rebuttal /* (3000, 7, 2016/01/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This statement allows the company to hold anyone's money if they feel like it with no explanation what so ever. We are a small business that can not afford our money to be held for services already rendered.
Final Business Response /* (4000, 9, 2016/01/18) */
A member of Square's Account Services team reviewed your account and elected to terminate the account in accordance with Article 42 of the Square Seller Agreement: "We may terminate this Agreement and close your Square Account for any reason or no reason at any time upon notice to you. We may also suspend the Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct."
Article 43 further states that: "We will not be liable to you for compensation, reimbursement, or damages in connection with your use of the Services, or in connection with any termination or suspension of the Services. Any termination of this Agreement does not relieve you of any obligations to pay any Fees or costs accrued prior to the termination and any other amounts owed by you to us as provided in this Agreement."
The decision to deactivate your account is final. Any funds currently in your account will be held for 90 days from the date of the deactivation. If you do not wish to wait the 90 days, you may issue a refund at any time within 60 days of the date of the transaction. To learn more about issuing refunds, please reference this article found on the online Help Center: https://help.squareup[redacted]customer/portal/articles/163698-how-do-i-process-...⇄ /> For security purposes, Square cannot disclose further details regarding the reason for account deactivation.

Complaint: [redacted]I am rejecting this response because: it's the same computer generated message I've received over and over again. I want a real person to contact me. I've gone thru the steps and it doesn't work. Sincerely,[redacted]

Please refer to the following email sent on October 21: It is against our Terms to use Square for anything related to credit counseling or credit repair agencies. We regret to inform you that your account has been deactivated. Any funds currently in your account will be held for 90 days before being released to your linked bank account. You may also consider refunding the payments back to the original cards and seeking an alternate form of payment. Please note that we refund all the fees too. Please refund the payments in question. If you aren’t sure how to refund a payment, this Support Center article will help you. It usually takes two to seven days for refunded payments to get credited back to the original payment card. We apologize for the inconvenience, however our decision is final.

Beside the offer to make installment plan that would consist of 10 bi-weekly payments there's not much we can do. We recommend you work with your local law enforcement agency.

Hello,
A chargeback occurs when a cardholder contacts their bank and asks that a payment be reversed. When a cardholder initiates a payment dispute, the card issuer requires that the recipient return the funds for that payment to the sender.
Square challenged the dispute with your sender’s bank,...

but unfortunately the bank has resolved the dispute in the sender’s favor.Because this resolution is final, Square no longer has rights within the credit card networks to continue challenging this payment dispute. If you do not agree with this outcome, you must resolve it directly with the sender.

Initial Business Response /* (1000, 5, 2015/09/01) */
Hello,
Upon further review, a member from Square's Account Services Team reached out to you on August 20, 2015 and stated that "we review all Square Cash payments and may return a payment back to the original sender for security purposes....

Your funds will automatically be returned to your bank account within 1-2 business days".
Square's Support Team currently only communicates via email in order to maintain an accurate record of all correspondence and best explain policies and procedures. Square strives to respond to all inquiries within 24 hours. If you have additional questions about your Square account, Square recommends searching the online Help Center, found at: squareup.com/help . The Help Center contains many troubleshooting tips as well as detailed articles that explain policies and procedures.

We may terminate these General Terms or any Additional Terms, or suspend or terminate your Square Account or your access to any Service, at any time for any reason. We will take reasonable steps to notify you of termination by email or at the next time you attempt to access your Square Account. You...

may also terminate the General Terms and Additional Terms applicable to your Square Account by deactivating your Square Account at any time.

Initial Business Response /* (1000, 5, 2015/09/16) */
Hello,
Upon further investigation, according to Square's Merchant User Agreement Article 42. Suspension or Termination by Us: "We may terminate this Agreement and close your Square Account for any reason or no reason at any time upon notice...

to you. We may also suspend the Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct."
The decision to deactivate your account is final. You may issue a refund at any time within 60 days of the date of the transaction. To learn more about issuing refunds, please reference this article found on the online Help Center: https://help.squareup.com/customer/portal/articles/XXXXXX-how-do-i-process-a-ref...⇄ /> For security purposes, Square cannot disclose further details regarding the reason for account deactivation.
Initial Consumer Rebuttal /* (3000, 7, 2015/09/18) */
(The consumer indicated he/she DID NOT accept the response from the business.)
First, thank you for following up on this matter. I am fully aware of their User Agreement in which they hide behind, however I disagree in the "at any time" aspect of it. They processed the payment and are holding it. I am not asking for anything other then for Square to complete the transaction. If they had chose to cancel my account with no pending deposits owed to me, I would have disagreed with their decision but would have moved on to another processing company. I simply would like the $350 they processed, are unwilling to deposit into my account, are asking me to refund it and find an alternative method from the consumer.
My issue is that their "solution" is not an option for me. The $350 was a security deposit from a tenant whom I have since had issue with. Because of this issue, refunding the money back to said tenant and seeking an alternative method is simply not going to happen.
With that my choices are to refund money back to a tenant and never see it or not refund it and have Square basically "steal" it. Either way I am out $350.
Regardless of the legal document they hide behind, I run a legitimate and legal business. I've read their User Agreement and understand Square's need for it, protecting them and allowing an "out" once they feel they are doing business with an illegal outfit. I disagree with their application of decision upon me and my business and their timeliness of saying when something is final. Having a transaction not fully completed is anything but final. Final is to not allow the initial transaction or after the transaction is complete with deposit.
I am not asking nor wanting to do further business with Square. I just want MY money they initially processed and are unwilling to deposit because of an incorrect assumption to what my business is.
Thank you once again.
Final Business Response /* (4000, 9, 2015/10/04) */
Hello,
According to Square's Merchant User Agreement Article 42. Suspension or Termination by Us: "We may terminate this Agreement and close your Square Account for any reason or no reason at any time upon notice to you. We may also suspend the Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct."
Article 43 further states that: "We will not be liable to you for compensation, reimbursement, or damages in connection with your use of the Services, or in connection with any termination or suspension of the Services. Any termination of this Agreement does not relieve you of any obligations to pay any Fees or costs accrued prior to the termination and any other amounts owed by you to us as provided in this Agreement."
The decision to deactivate your account is final. For security purposes, Square cannot disclose further details regarding the reason for account deactivation.
Final Consumer Response /* (4200, 13, 2015/10/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not accept this as a resolution, however it seems as if there is nothing further the Revdex.com can do. As I am just one of many with this same issue, eventually a class action lawsuit will be filed against Square if they continue this practice.

Phone support is currently only available to active Square account holders. As stated, due to Square's security and legal obligations to card networks, Square is unable to provide additional information regarding your deactivation.

Initial Business Response /* (1000, 5, 2015/12/23) */
Square takes reasonable measures, including administrative, technical, and physical safeguards, to help protect personal information from loss, theft, misuse, and unauthorized access, disclosure, alteration, and destruction.
Initial Consumer...

Rebuttal /* (3000, 7, 2015/12/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This seems like an automated response that Square gives to thousands of their customers. Nothing in this response is related to my particular circumstance. But even this statement is far from the truth, because in my case, they are NOT taking reasonable measures to protect personal information, etc. I am the only person they are dealing with from the very beginning and they still won't accept the fact!! The personal information that exists on the account is verify able only by me and no one else and they are not willing to discuss it. There is no one else involved in this account. The account was opened under the name of my ex husband under a diffident business name. A year later, my ex husband closed his company, but kept the square account. I took over the account, changed the name of the company, address, tax id number, bank account #, which belongs to me. They even advanced XXXXX through square capital, which I am diligently paying back. The ex husband is out of the country and is never coming back!! And they are still insisting that he is an authorized user. But if they would need to verify any information on the account, other than his social security number, he wouldn't be able to verify anything. I would be able to verify even that. I even have previous correspondence from square that is related to this account where they address me by my first name and not his. So they are inconsistent in their policy and their above statement is far from the truth!
Final Business Response /* (4000, 9, 2016/01/10) */
Square can communicate via email with any questions or concerns about this account. A Square representative will be reaching out via email about this account.

So that Square can look into this for you, Square will need you to provide the following information: The email & phone number that was used to open the Square account. Once Square receives this information, Square will be able to investigate further.

Hello [redacted],We wanted to let you know that the hold on your Square account as of 10/3/[redacted] has expired, and your funds are scheduled to be deposited to your linked bank account within one to two business days. Please note that your account status remains unchanged.We appreciate your patience and...

apologize again for any inconvenience this may have caused.Sincerely,Square Account Services

Initial Business Response /* (1000, 5, 2015/11/10) */
According to Square's Merchant User Agreement Article 42. Suspension or Termination by Us: "We may terminate this Agreement and close your Square Account for any reason or no reason at any time upon notice to you. We may also suspend the...

Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct."
The decision to deactivate your account is final. Any funds currently in your account will be held for 90 days. If you do not wish to wait the 90 days, you may issue a refund at any time within 60 days of the date of the transaction. To learn more about issuing refunds, please reference this article found on the online Help Center: https://squareup.com/help/en-us/article/5060-process-refunds
Initial Consumer Rebuttal /* (3000, 7, 2015/11/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have never used square for anything illegal or fraudulant. Infanct all square has done is lie to me since the very first time I called them when I was contemplating whether to start using there services. I have only done 2 transactions with one client,so there was not even enough of a history to anylize. Bottom line I was lied to and strung along during the proccess and they still have my 2500 dollars.
Final Consumer Response /* (3000, 13, 2015/12/03) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This is the standard response from square. I just want the money that is owed to me (2575.00).
Thank you
Final Business Response /* (4000, 15, 2015/12/15) */
Please refer to the latest email correspondence sent by Square on 11/27/15. The message states: "As stated in the deactivation notice, we will hold the remaining funds in your Square account for 90 days from the date of deactivation in order to offset any potential refunds or disputes from your customers. Since your account was disabled on November 4, these funds will be released on February 2."

Initial Business Response /* (1000, 6, 2015/09/16) */
Hello,
Upon further investigation, a member of Square's Account Services team reviewed your account and elected to terminate the account in accordance with Article 42 of the Square Seller Agreement: "We may terminate this Agreement and close...

your Square Account for any reason or no reason at any time upon notice to you. We may also suspend the Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct."
Article 43 further states that: "We will not be liable to you for compensation, reimbursement, or damages in connection with your use of the Services, or in connection with any termination or suspension of the Services. Any termination of this Agreement does not relieve you of any obligations to pay any Fees or costs accrued prior to the termination and any other amounts owed by you to us as provided in this Agreement."
Additionally, a message was sent to you on on August 28, 2015 that states: "Due to the recent chargebacks on your account, any funds currently in your Square account will be held for an additional 60 days."
The decision to deactivate your account is final. For security purposes, Square cannot disclose further details regarding the reason for account deactivation.
Initial Consumer Rebuttal /* (3000, 8, 2015/09/18) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The email stating when we would be refunded.
Forwarded message
From: Square Account Services
Date: Wed, Jul 8, 2015 at 7:17 PM
Subject: Message from Square
To: [redacted]@gmail.com
__________________________________
Hello Amanda,
Thanks for writing in. We understand that it can be frustrating to have your account deactivated. Unfortunately, our review found that we cannot support any Square accounts for you or your business.
As stated in the deactivation notice, we will hold the remaining funds in your Square account for 60 days from the date of deactivation in order to offset any potential refunds or disputes from your customers. Since your account was disabled on June 29, these funds will be released on August 28.
Depending on your bank's policies, you should see these funds one to two business days after we release them to your linked bank account. We will notify you as soon as we deposit the funds.
If you don't want to wait 60 days for your funds to be deposited, you may consider refunding the payments back to the original cards and seeking an alternate form of payment. Please note that all refunds must be issued within 60 days of the original transaction date.
To refund a payment, please log in to the Square Dashboard from a computer.
1. Use the date selector tool to locate the specific payment.
2. Click the payment you'd like to refund, then click "Issue Refund."
3. Select the reason you're refunding the payment, and click "Issue Refund."
It usually takes two to seven days for refunded payments to get credited back to the original payment card. The full purchase amount, including the fees, is always returned to your customer.
Please let us know if you have any questions.
[redacted]
Square Account Services
Accepting internet and phone orders? Please take a minute to review leading merchant practices when accepting internet and phone orders.
Please note in the previous email the dates. The Square customer was promised payment by August 28th. The account was canceled June 29th. Again Square is showing its level of unethical and fraudulent behavior. At this stage is it possible to forward this to the attorney generals office.
Final Business Response /* (4000, 21, 2015/11/06) */
This customer has not attempted to contact Square since September 10. If the customer had contacted Square to receive funds, as he or she was instructed, we would have been able to resolve the case and release the funds in that manner. Because the customer did not contact Square, we request that issues like this be routed through our online portal. We would have seen the response
The funds were released on October 30.
Thank you.
Final Consumer Response /* (2000, 23, 2015/11/09) */
(The consumer indicated he/she ACCEPTED the response from the business.)
They did pay a few days ago. we tried to contact them many times and they would not even take the calls. Never do business with these people they are horrible and lie.

Complaint: [redacted]I am rejecting this response because:
This response is exactly the same as the response to my original complaint, except Square Cash put a certain phase in bold.  They completely ignored my prior rejection in which I laid out some points to show that what they claim in the response does not match the facts of the transactions.  By simply restating the same response, it shows me Square Cash took no steps to seriously consider my explanation.  I would like their next response to actually address the points I made regarding the transaction timing.  I am waiting for a good faith showing from Square Cash to actually hear out my points, and address them.Sincerely,[redacted]

Initial Business Response /* (1000, 5, 2015/12/23) */
Square credited the deposits back to your account between 12/14/15 to 12/17/15. Please reference your latest email correspondence between you and Square with any questions.
Initial Consumer Rebuttal /* (2000, 7, 2015/12/24) */
Resolved

Initial Business Response /* (1000, 5, 2015/12/01) */
According to Square's Merchant User Agreement Article 42. Suspension or Termination by Us: "We may terminate this Agreement and close your Square Account for any reason or no reason at any time upon notice to you. We may also suspend the...

Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct."
The decision to deactivate your account is final. Any funds currently in your account will be held for 90 days. If you do not wish to wait the 90 days, you may issue a refund at any time within 60 days of the date of the transaction. To learn more about issuing refunds, please reference this article found on the online Help Center: https://squareup.com/help/en-us/article/5060-process-refunds