Flick Enterprises Inc

The email I opened accouunt with is [redacted] I have since moved it to my business email which is [redacted] the phone number is [redacted] Thank you.
 Complaint: [redacted]I am rejecting this response because:Sincerely,[redacted]

Complaint:[redacted]I am rejecting this response because: they are purposely dodging all of my questions and refusing to answer them or tailor their response to my specific situation. I am not understanding why they have an option to contact support if they are not willing to offer support. I am not sure, and need clarification about how they were able to fairly challenge the dispute on my behalf without consulting me or receiving any information from me that would potentially help my case. I also need clarification as to how they were able to withdraw money from my bank account when I didn’t have my bank or card information linked to my Square cash account prior to any notification of a dispute. In one of Square’s emails to me they asked me to deposit funds into my Square cash account which to me implied that they did not have my card information- as they shouldn’t since it was removed from my account. So how were they able to withdraw funds from my bank account as a money order/transfer. This sounds like fraud to me.  There is still a negative balance on my Square cash account, which is prohibiting me from closing the account and moving on from the situation. I do not believe I am liable to repay the funds to Square cash or the person who sent me the funds, when they were deliberately sent to me AND they were sent as a gift with no promise of anything in return which is evident as when the person sent it to me, they wrote on Square cash that they were sending it for “lunch” and for p“dinner”. I am not going to be bullied into giving up on the situation and paying money for an illegitimate reason. The negative cash balance on my account needs to be resolved by Square and removed from my account. Sincerely,Jessica [redacted]

Complaint: [redacted]I am rejecting this response because: All the verification steps required by Square were met. So my question still remains; where is the $[redacted] that was debited from the client's credit card.Sincerely,[redacted]

This is the same exact response I have received from Square from the beginning!  Square has not aloud me to verify that all of my transactions are legitimate.  I have valid signatures and ID's of my customers.  I cannot refund my customers because this is a vacation rental business and some of them have already checked out of the property.  Initially I charge $[redacted] to hold reservation then charge the remaining upon arrival.  Square is illegally holding funds of customers of so called "high risk", they did not even take the initiative to verify if the transactions are actually high risk.  And now they are holding the funds I need to run my business for 90 days!  This is not fair business practice at all!  I demand availability of the funds or further legal action will be taken.
 
Complaint: [redacted]I am rejecting this response because:Sincerely,[redacted]

Square is constantly working to improve Square's products and services based on the feedback Square receives from customers. Square will be sure to share this with the appropriate team. for any additional information you need to correspond with Square directly.

This is not fair to me. I never received notice until the decision was already made. I had no input to even give the bank to show them the transactions were not false and that the money had already been returned. 
Complaint: [redacted]I am rejecting this response because: 
 
It is not fair to me. I was given no notice until it was final. I was not able to give proof that transactions had already been made. There could not have been much of a fight on my behalf. Because I did not even know about it until after every decision had been made. So now im unable to get or send money though cash because of something I had absolutely no knowledge of.  What am I suppose to do know? Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because: Like I stated previously for no reason my account was teminated. I'll be taking my business elsewhere.Sincerely,[redacted]

Initial Business Response /* (1000, 5, 2015/11/10) */
According to Square's Merchant User Agreement Article 42. Suspension or Termination by Us: "We may terminate this Agreement and close your Square Account for any reason or no reason at any time upon notice to you. We may also suspend the...

Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct."
The decision to deactivate your account is final. Any funds currently in your account will be held for 90 days. If you do not wish to wait the 90 days, you may issue a refund at any time within 60 days of the date of the transaction. To learn more about issuing refunds, please reference this article found on the online Help Center: https://squareup.com/help/en-us/article/5060-process-refunds
Initial Consumer Rebuttal /* (3000, 7, 2015/11/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The authorities are involved now.DO NOT DO BUSINESS WITH SQUARE!!!!PLEASE BE ADVISED SQUARE INC IS A FRAUDULANT COMPANY. IF THEY SCAM YOU PLEASE CALL YOUR LOCAL FBI OR THE FBI HEADQUARTERS IN WASHINGTON DC. PLEASE PLEASE PLEASE PLEASE CONTACT YOUR LOCAL DISTRICT ATTORNEY'S OFFICE AS WELL. I refunded my customer.
Final Business Response /* (4000, 9, 2015/12/01) */
A member of Square's Account Services team reviewed your account and elected to terminate the account in accordance with Article 42 of the Square Seller Agreement: "We may terminate this Agreement and close your Square Account for any reason or no reason at any time upon notice to you. We may also suspend the Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct."
Article 43 further states that: "We will not be liable to you for compensation, reimbursement, or damages in connection with your use of the Services, or in connection with any termination or suspension of the Services. Any termination of this Agreement does not relieve you of any obligations to pay any Fees or costs accrued prior to the termination and any other amounts owed by you to us as provided in this Agreement."
The decision to deactivate your account is final. Any funds currently in your account will be held for 90 days from the date of the deactivation. If you do not wish to wait the 90 days, you may issue a refund at any time within 60 days of the date of the transaction. To learn more about issuing refunds, please reference this article found on the online Help Center: https://help.squareup.com/customer/portal/articles/XXXXXX-how-do-i-process-a-ref...⇄ /> For security purposes, Square cannot disclose further details regarding the reason for account deactivation.

Hello,
Cashapp's engineers were able to investigate the situation with the information you provided to Square's Support team, and as of March 16, were able to manually credit your account for the amount missing to your Cash Card. Thank you for your patience while Cashapp took a deeper look at...

this.

Hello,
Currently, the Cash Support team communicates over email. Phone support isn’t available at this time, but Square does want to make sure that all of your concerns are addressed. Sorry for the delayed response - Square Cash Support is receiving a lot of inquiriesright now and we’re trying to...

answer every question as quickly as possible.

Initial Business Response /* (1000, 5, 2015/10/28) */
Hello,
Upon further investigation, a member from Square's Compliance Team has been in communication with you regarding this matter.
Unfortunately, due to Square's security and privacy policy, Square is unable to disclose any specific...

information about Square accounts unless they have the express authorization of the account holder or a request from law enforcement. Please consult with your customers regarding refunded payments.

Complaint:[redacted]I am rejecting this response because: I recieved this response already. It should not be my responsability to contact my bank about a charge where the service was not fulfilled. The business that took my money should be responsable for goods not delivered. Sincerely,[redacted]

Hello,
Square has successfully merged your accounts into one. This means you’ll be able to cash out your money to your bank from the app.To deposit this money out from the app:1.  Open the Cash app and tap the dollar amount at the top of the screen.2.  Tap Cash Out; Confirm Cash...

Out.3.  Once you’ve cashed out the money to your linked bank account, it will be deposited according to the Square Cash deposit schedule – usually within 1-2 business days.

Complaint: [redacted]I am rejecting this response because:Sincerely,[redacted] ,  IM A VICTIM OF FRAUD USING A SYSTEM WHICH IS SUPOSSED TO BE FAIL SAFE, APPARENTLY THE CROOK'S HAVE A BETTER SYSTEM THAN YOU, YOU ARE CURRENTLY ADVERTISING YOUR PRODUCT/SERVICE AND GIVING THE SWIPE READER FOR FREE , YOU  ARE ENCOURAGING OTHERS TO COMMIT A GREAT MISTAKE, ( Revdex.com PEOPLE THIS IS NOT RIGHT HERE!!!!!!) SOMETHING IS SHADY HERE!!!!!! NOT CLEAR!!!!!!  SQUARE RELIES ON EMAILS AND MESSAGES WHICH BY LAW PEOPLE ARE NOT REQUIRED TO READ, ... I NEVER BORROWED MONEY FROM YOU NOR APPLY FOR A LOAN, YOU SAY MY ACCOUNT IS ON THE NEGATIVE ?  I SOLD GOODS, IM UT OF THE GOODS, NOW YOU WANT ME TO RETURN THE MONEY?, THAT WOULD BE A TOTAL OF $ [redacted] THAT I WOULD BE OUT OF.... PRACTICALLY PUTTING ME OUT OF BUSINESS..... YOUR STRATEGY OF MARKETING AND THE WAY YOU DO BUSINESS HURTS OTHERS AND IT IS NOT A FAIR TRADE..

Initial Business Response /* (1000, 5, 2015/07/10) */
Hello,
Upon further investigation, it appears that the matter discussed in your original message has been resolved. A message regarding the matter was sent to you on June 30, 2015 by a member of the Square Compliance Team.
Please note that...

Square reserves the right to place funds on hold within your Square balance in accordance with Article 42 of the Square Seller Agreement.
The issue has now been resolved, but if you have further questions please address them directly to the email last sent to you by Square.

Please refer to the latest email correspondence sent by Square on 5/4/**. Hi [redacted],Thanks for reaching out. Did you place a return by visiting square.com/shop/return? I don’t see a return filed yet. Please confirm how you returned the hardware. Thank you for your patience, once I get more...

information I’ll be able to look into this further.I’ll keep an eye out for your reply. Let me know if you have any other questions – I’m happy to help.

Complaint: [redacted]I am rejecting this response because:I was never notified. I did one transaction for [redacted].  Our clients fill out a form to be billed monthly. So we manually process their transactions. That is an option for processing that you allow. I log in the next day to find out that my account has been terminated. I have tried to contact you and you don't allow any way for a terminated account to contact you. I want to know why my account was terminated after one transaction for [redacted]. And I want my money. I also want a way for anyone to contact you with questions. This is fking rediculous and you should be out of business for treating consumers this way. Fix the issue asap or I am contacting my team of company attorneys to handle this.Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because: Square has merely sent an identical copy of the email from last time, to which I have already replied. My concerns still have not been forwarded to the appropriate person, nor has a manager contacted me in regards to this matter, after asking numerous times to speak to one. I consider that not only highly unprofessional, but insulting as well. Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because:
It's almost 1 year and the founds is still pending with out options to refund back the card .More than 180 days that you said
Sincerely,[redacted]

Please refer to the latest correspondence sent by Square on 5/9/** Hello [redacted],We’re sorry to inform you that we are deactivating your account. Our Account Services team reviewed your account and found a pattern of transactions associated with high-risk activity.For further information about our...

policies, you can review section 42 of the Square Seller Agreement (https://squareup.com/subscriptions/r?ee=cc1294356f26c5c46f4c1426e1845f9d96a7157...⇄ regret that, starting today, you will no longer be able to process transactions using Square. Any funds currently in your account will be held for 90 days before being released to your linked bank account.If you’d prefer to receive funds more quickly, you should consider refunding the payments back to the original cards and seeking alternate forms of payment. (Please note that we will refund all the fees, too.)Refunds are available within 60 days of the original payment. To process a refund, log in to the Square dashboard (https://squareup.com/subscriptions/r?ee=16d0e3ef059403447b2a4bd5f5e09f162ee6028...⇄ the date selector tool to locate the specific payment.Click the payment you'd like to refund, then click "Issue Refund".Select the reason you're refunding the payment, and click "Issue Refund."Unfortunately, our decision to deactivate your account is final. Due to security reasons and the obligations of our agreements with card networks and other financial institutions, we cannot reverse this decision and are unable to provide additional details.Again, we apologize for any inconvenience this may have caused.Sincerely,Square Account Services