Flick Enterprises Inc

Please refer to the following email sent on [redacted] 11:  Hello [redacted], We're sorry to inform you that we are deactivating your account. We reviewed your account and found transaction types prohibited by Section 35 of the Payment Terms. We regret that, starting today, you will no longer be able...

to process transactions using Square. Due to the unusual or high risk activity associated with your account, your outstanding Square balance will be reserved for up to 180 days (but no less than 90 days), unless circumstances require that we extend this reserve period. If you do not want us to reserve your funds, you may refund the payment back to the cardholder account. We appreciate your having chosen Square and apologize for any inconvenience this may cause. Sincerely, Square Compliance TeamThis is a non-commercial message sent to you by Square, Inc.Email preferences: Please note that you may receive non-commercial email in accordance with your Square Seller Agreement, whether or not you elect to receive promotional email.FAQ: If you have any questions about Square, please see our help center at: https://squareup.com/helpPrivacy and security: Keeping your personal information secure is one of our most important responsibilities. For an explanation of how Square protects your personal information, please visit the Square website to read our Privacy Policy.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Initial Business Response /* (1000, 5, 2015/08/14) */
Hello,
Upon further investigation, a member of Square's Account Services team reviewed your account and elected to terminate the account in accordance with Article 42 of the Square Seller Agreement: "We may terminate this Agreement and close...

your Square Account for any reason or no reason at any time upon notice to you. We may also suspend the Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct."
Article 43 further states that: "We will not be liable to you for compensation, reimbursement, or damages in connection with your use of the Services, or in connection with any termination or suspension of the Services. Any termination of this Agreement does not relieve you of any obligations to pay any Fees or costs accrued prior to the termination and any other amounts owed by you to us as provided in this Agreement."
The decision to deactivate your account is final. Any funds currently in your account will be held for 90 days from the date of the deactivation. If you do not wish to wait the 90 days, you may issue a refund at any time within 60 days of the date of the transaction. To learn more about issuing refunds, please reference this article found on the online Help Center: https://help.squareup.com/customer/portal/articles/XXXXXX-how-do-i-process-a-ref...⇄ /> For security purposes, Square cannot disclose further details regarding the reason for account deactivation.
Initial Consumer Rebuttal /* (3000, 7, 2015/08/18) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have repeatedly requested the information to file for arbitration. I need the contact information so I can begin arbitration proceedings against the company immediately in accordance with Article 50 of the Square Seller Agreement: "If a dispute of any kind arises, we want to understand and address your concerns quickly and to your satisfaction. Please contact Square Support with any dispute. If we cannot resolve your concerns, we agree to an informal and inexpensive dispute resolution process requiring individual arbitration."
They refuse to answer emails with this information.
Final Consumer Response /* (3000, 16, 2015/09/21) */
I have still not received information regarding who to contact for arbitration. I am not interested in reopening an account with Square at all, I do however, need the information to submit informing them of arbitration proceedings. If not, I will have no alternative but to turn to legal proceedings in court in New York State.
Final Business Response /* (4000, 18, 2015/10/05) */
Hello,
Upon further investigation, Article 50 of the Square Seller Agreement, which is referenced, pertains to disputes that are made on payments. After reviewing the information, there does not appear to be any dispute that was placed on the payments of this account. Article 50 is referring to the dispute process and specifically in the instance a merchant loses a dispute to a cardholder and wishes to bring the cardholder to arbitration.
According to Square's Merchant User Agreement Article 42. Suspension or Termination by Us: "We may terminate this Agreement and close your Square Account for any reason or no reason at any time upon notice to you. We may also suspend the Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct."
The decision to deactivate your account is final. For security purposes, Square cannot disclose further details regarding the reason for account deactivation.

Hello,
Cashapp sent you the following email on March 15, regarding this issue;
 
"Hi there,Thanks for contacting us. Some customers experienced a brief issue with their Cash App today, which our engineering team has resolved now.All performance issues have been stabilized, though we are...

continuing to work through a small backlog of payments that have accumulated throughout the day. Check out issquareup.com to monitor the situation - we're sorry for any inconvenience this may have caused. As a reminder, if your transaction appears as "pending" in your Activity, please do not re-attempt it. If a payment shows as completed, yet the recipient still has not received it, the funds are still in transit and should appear by morning, if not sooner. Additionally, any debits from declined Cash Card transactions will be fixed in your account balance if you do not see so already. Otherwise, if you were having issues sending or receiving funds, using your Cash Card, or trouble buying or selling Bitcoin, you can retry at this time. Again, we're so very sorry for all the service issues today. Thank you for your patience. If you're having issues not related to what is stated above, please reply back to this email and let me know what's going on, and we'll work together to resolve the issue as soon as possible. Thank you for your help with this!"

Please review Article 42 of the Square Seller Agreement: "We may terminate this Agreement and close your Square Account for any reason or no reason at any time upon notice to you." Square does not have any new information to provide about your deactivation.

Please refer to the following email sent to you on[redacted] 11: 
Hello Faical,We’re sorry to inform you that we are deactivating your account. Our Account Services team reviewed your account and found a pattern of transactions associated with high-risk activity.For further information about our...

policies, you can review section 36 of the Square Payment Terms.We regret that, starting today, you will no longer be able to process transactions using Square. Any funds currently in your account will be held for 90 days before being released to your linked bank account.If you’d prefer to receive funds more quickly, you should consider refunding the payments back to the original cards and seeking alternate forms of payment. (Please note that we will refund all the fees, too.)Refunds are available within 60 days of the original payment. To process a refund, log in to the Square dashboard.Use the date selector tool to locate the specific payment.Click the payment you'd like to refund, then click "Issue Refund".Select the reason you're refunding the payment, and click "Issue Refund."Unfortunately, our decision to deactivate your account is final. Due to security reasons and the obligations of our agreements with card networks and other financial institutions, we cannot reverse this decision and are unable to provide additional details.Again, we apologize for any inconvenience this may have caused.Sincerely,Square Account Services

Hello,
Square is sorry to inform you that Square has deactivated your account. Square's Account Services team reviewed your account and found a pattern of transactions associated with high-risk activity. For further information about Square’s policies, you can review section 36 of the Square...

Payment Terms.
Square regrets to inform you that, starting from the date of your deactivation notice, you will no longer be able to process transactions using Square. Any funds currently in your account will be held for 90 days from the date of deactivation before being released to your linked bank account.
If you’d prefer to receive funds more quickly, you may consider refunding the payments back to the original cards and seeking alternate forms of payment. (Please note that Square will refund all the fees for refunded payments.) Refunds are available within 120 days of the original payment.

Hello,
It looks like your bank account was unlinked from Square because Square was previously unable to debit your bank account on three separate occasions.
A failed debit typically occurs after you issue a refund, and can’t debit your bank account to complete the refund. Due to Automated Clearing House guidelines, Square can’t communicate with a bank account after three failed attempts to debit. As a result, communication with your bank has stopped.
You’ll need to update your bank account information to re-establish communication with Square, if you wish to refund payments that were already deposited to you. You can use the same bank, but will need to go through the linking process again. For a step-by-step guide on linking your bank account, go to Square's Support Center.Once your bank account is verified, you can request refunds for the appropriate payments.

Square reviewed your account and found that your business is prohibited by Section 3 of the Payment Terms and/or Section 4 of the General Terms, which means Square cannot accept payments related to your business. Square regrets that you will no longer be able to process transactions using Square. Your outstanding Square balance will be paid out per our normal payment schedule. Square's decision to deactivate your account is final. Due to security reasons and the obligations of Square's agreements with card networks and other financial institutions, Square cannot reverse this decision and are unable to provide additional details.

Beside following the steps below we can only recommend to file a dispute with out bank if the charge is still showing up on your statement 
Hi [redacted] Thanks for reaching out! Square Cash payments can be cancelled if they haven’t yet been redeemed by your recipient. To do so from the app: Tap the clock icon in the top-right corner. Tap the recipient’s name. You will see a message that Square is waiting for your recipient to deposit Cash. Tap the message, or tap the payment amount that has not been redeemed. Tap Cancel Payment. Tap OK to confirm. You can also click the cancel link within the confirmation email you received. Your funds will automatically be credited to your bank account within a few business days. Processing time may vary by bank. If your payment has already been redeemed you will not be able to cancel it. You can send a request for money to your recipient by creating a new Cash request from-the-cash-app. Please let me know if you have any other questions.

Our Support team is only able to provide phone support to merchants who’ve successfully activated Square accounts and we do not make outbound calls.While I understand this can be frustrating, we do this to provide the best possible service to our active merchants. You’re welcome to respond to this email with the email address you used to open your square account and we'll follow up with you.

Initial Business Response /* (1000, 5, 2016/01/12) */
A member of Square's Account Services team reviewed your account and elected to terminate the account in accordance with Article 42 of the Square Seller Agreement: "We may terminate this Agreement and close your Square Account for any reason or...

no reason at any time upon notice to you. We may also suspend the Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct."
Article 43 further states that: "We will not be liable to you for compensation, reimbursement, or damages in connection with your use of the Services, or in connection with any termination or suspension of the Services. Any termination of this Agreement does not relieve you of any obligations to pay any Fees or costs accrued prior to the termination and any other amounts owed by you to us as provided in this Agreement." The decision to deactivate your account is final.

Hello [redacted], Please refer to the following email sent on [redacted] 24:Square is sorry to inform you that Square is deactivating your account. We reviewed your account and found a persistent pattern of transactions generally associated with high-risk activity.Square regrets that, starting today, you...

will no longer be able to process transactions using Square. Due to the unusual or high risk activity associated with your account, your outstanding Square balance will be reserved for up to 180 days (but no less than 150 days), unless circumstances require that Square extend this reserve period. If you do not want Square to reserve your funds, you may refund the payment back to the cardholder account.Square Compliance TeamThis is a non-commercial message sent to you by Square, Inc.Email preferences: Please note that you may receive non-commercial email in accordance with your Square Seller Agreement, whether or not you elect to receive promotional email.FAQ: If you have any questions about Square, please see our help center at: https://squareup.com/helpPrivacy and security: Keeping your personal information secure is one of our most important responsibilities. For an explanation of how Square protects your personal information, please visit the Square website to read our Privacy Policy.

Complaint: [redacted]I am rejecting this response because: Square never released the money to the merchant. They still have it
 
 
Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because:that is not the extra terms that were agreed on. If they take me to court I will show where I said no refunds ever not even chargeback by my signature page on my terms. They issued me a card reader and moved forward with the new Mutual terms and  agreement. They even put it on receipts for me of no refunds. I wil not pay attorney fees for their mistake. Sincerely,[redacted]

Please refer to the latest correspondence sent by Square on 5/10/**. Hi [redacted],I’m sorry to hear that you haven’t seen these funds yet!I’ve confirmed that your Cash payment attempt was successfully canceled, and your funds were automatically credited back to your bank account. Processing times...

vary based on your bank, but typically take 2-3 business days.Your bank will need to help us trace this payment. Please provide the information listed below to a branch manager or banker at your local branch to trace your payment, and be sure to have them check with their debit card operations department. It’s important to explain that the funds will appear as an unlinked merchant credit/return. This isn’t a missing ACH/direct deposit.Date: 5/3Amount: $[redacted]Your Reference ID:[redacted]Sent to a card ending in: [redacted]If your bank states the funds were rejected, they’ll need to provide written documentation because there’s no indication of a rejection in our systems.I want to make sure these funds are returned to you, so please let me know if you have any additional questions.

Complaint: [redacted]I am rejecting this response because:
This is the exact same generic email that Square has sent me each time. Once again; I would like an opportunity to use your service. Your company has spent zero time assisting me in resolving my issue. I was signed up for your service for less than a week. I used your service for 1 day, and the next day you deactivated my account because of "high risk" activity. Which I have explained, my services to my clients will always be a fixed $[redacted] or $[redacted]. So, when I charge the same amount, which is agreed upon by each party, there is no high risk. But your company wouldn't know this because no one is reviewing, evaluating, or investigating this situation. The fact that Square cannot see how unreasonable this situation is beyond me. It will take your company less than an hour to review this and see that I am, nor my business, "high risk". This is getting to the level of humorous. Please have someone higher up review my account. I do not accept this result. Please do not send me another generic email. My client and myself are willing to speak to anyone to verify the transactions. 
Sincerely,[redacted]

Initial Business Response /* (1000, 5, 2015/11/20) */
Square has confirmed that your payments were processed successfully and deposited into the bank account on 11/8. Please reply to your latest email correspondence with Square if you need further assistance with this matter.

Initial Business Response /* (1000, 5, 2015/07/20) */
Hello,
Upon further investigation, a member of Square's Account Services team reviewed your account and elected to terminate the account in accordance with Article 42 of the Square Seller Agreement: "We may terminate this Agreement and close...

your Square Account for any reason or no reason at any time upon notice to you. We may also suspend the Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct."
Article 43 further states that: "We will not be liable to you for compensation, reimbursement, or damages in connection with your use of the Services, or in connection with any termination or suspension of the Services. Any termination of this Agreement does not relieve you of any obligations to pay any Fees or costs accrued prior to the termination and any other amounts owed by you to us as provided in this Agreement."
The decision to deactivate your account is final. Any funds currently in your account will be held for 90 days from the date of the deactivation. If you do not wish to wait the 90 days, you may issue a refund at any time within 60 days of the date of the transaction. To learn more about issuing refunds, please reference this article found on the online Help Center: https://help.squareup.com/customer/portal/articles/XXXXXX-how-do-i-process-a-ref...⇄ /> For security purposes, Square cannot disclose further details regarding the reason for account deactivation.

Complaint: [redacted]I am rejecting this response because:I informed them on multiple occasions that the cardholder did NOT request a charge back nor initiated a dispute. The individual also showed me their cash app and no money waa refunded to them. Square is stealing money from people assuming that people will not talk to each other. I would like my $80.Sincerely,Tanesha [redacted]