Flick Enterprises Inc

Complaint: [redacted]
I am rejecting this response because: I'm not disputing deactivation of my account with Square, once again it has already been 180 days that my funds have been with held, all I'm asking is for Square to deposit the funds into the Bank Account listed on file or send a check to the address on file. This have been a very bad experience for me as a Customer and Square should have a better business policy, I use PayPal for my Business Transactions all the time and don't have a problem reaching customer service if I have a question or complaint. Why are we allowing this company to operate without a Customer Service Department, they don't respond to emails from the Customer and they are refusing to release money that don't belong to them. I'm not going to back down from this dispute, Square need to have more integrity when it comes down to how they treat their Customers. 
Sincerely,
[redacted]

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So that Square can look into this for you, Square will need you to provide the following information: The email & phone number that was used to open the Square Cash account. Once Square receives this...

information, Square will be able to investigate further.

Hello [redacted],We've received notice of a $[redacted] payment dispute on a payment you processed on [redacted].Our Dispute Resolutions team is here to guide you through the dispute process. Click here to send in supporting documentation for this dispute and help us advocate on your behalf.Please be aware that your linked bank account will be immediately debited for the amount of $[redacted] if these funds are not available in your Square balance. The disputed amount will remain on hold in your Square account until we receive an official resolution from your customer's bank.You can visit your Dashboard for more information about the disputed payment, including the dispute claim and a copy of the transaction receipt.Thanks,Square Dispute Resolutions Team

Hello,Thank you for your concern regarding this seller - Square's Account Services team is happy to investigate this claim and take appropriate action. Square does not have more information to provide to you at this time.

Square's Account Services team reviewed your account and found a pattern of transactions associated with high-risk activity. For further information about Square's policies, you can review section 36 of the Square Payment Terms. Square regrets to inform you that from the date which you were given...

notice of your deactivation, you will no longer be able to process transactions using Square. Any funds currently in your account will be held for 90 days from the date of deactivation before being released to your linked bank account. If you’d prefer to receive funds more quickly, you should consider refunding the payments back to the original cards and seeking alternate forms of payment. (Please note that Square will refund all the fees, too. Refunds are available within 60 days of the original payment. To process a refund, log in to the Square dashboard. Use the date selector tool to locate the specific payment. Click the payment you'd like to refund, then click "Issue Refund". Select the reason you're refunding the payment, and click "Issue Refund."

Square is sorry to inform you that Square has deactivated your account. Square reviewed your account and found that your business is prohibited by Section 3 of the Payment Terms and/or Section 4 of the General Terms, which means Square cannot accept payments related to your business. Square...

regrets that, starting from the date of your deactivation notice, you will no longer be able to process transactions using Square. Your outstanding Square balance will be paid out per our normal payment schedule. Square appreciates your having chosen Square and apologize for any inconvenience this may cause.

Hi [redacted], Thanks for reaching out. I look into your account and noticed that you free processing expired on [redacted]. Even though you still had free processing remaining, you had 180 calendar days to use your free processing when you sign up. Unfortunately, I can not extend the time limit when the free processing expires. As always, please feel free to write back in if you have additional questions. All the best,

Complaint:[redacted]I am rejecting this response because:Sincerely,[redacted]

Please refer to the latest email correspondence sent by Square on 9/1/[redacted]:Hello [redacted],We would like to inform you that the deferred payout status on your account has expired. While your account remains disabled, any pending deposit will be made to your linked bank account within 1-2 business...

days.As each bank has its own deposit processing procedures, some banks will reflect the deposit within twenty four hours, while other banks may take longer. Most banks do not process deposits during weekends and holidays.Visit the Square Help Center to learn more about deposits: https://squareup.com/help/us/en/article/3807-square-s-deposit-scheduleThank you for your cooperation, and we again apologize for any inconvenience.Also please note a refund in the amount of $[redacted] was issued back to your customer on 9/1/[redacted]

Complaint: [redacted]I am rejecting this response because:Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because: you deleted my account forcing me to return funds back to all my buyers with me netting $0 in deposits. Sincerely,[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution is satisfactory to me. Sincerely, Sarah[redacted]

We wanted to let you know that the hold on your Square account has expired, and your funds are scheduled to be deposited to your linked bank account within one to two business days. Please note that your account status remains unchanged.We appreciate your patience and apologize again for any...

inconvenience this may have caused.Sincerely,

Hello,
Your daughter reached out to Square's Support team for a resolution to this issue - Square is happy to report Square's engineers have successfully merged your accounts. You’ll be able to see this, and the payment you recently sent to your daughter the next time you sign in to the app.

Hello,
Thanks for reaching out — sorry to hear about the trouble you’ve had with this. It looks like the merchant has a temporary hold on this Cash Card payment attempt. As soon as the hold is released, the funds will automatically be credited back to your Cash app.
It can take 7-10 business days...

for a merchant to release a temporary hold to Square's system. Please contact the merchant directly for more information on releasing this hold.

Square is happy to report that after reviewing your Square account, Square has returned your account to active status and resumed regular deposits to your linked bank account. Thank you for your patience and cooperation throughout this process. Depending on your bank’s policies, you should see your...

remaining Square balance in your linked bank account in one to two business days. Please note that you won’t have to go through this process after every transaction.

Revdex.com:I have been told that a check is in the mail. Although, Ive been told this a few times before.  Sincerely, R[redacted] Yazzie

Hello [redacted],Thanks for writing back in.We apologize for the confusion between messages. I've spoken with Ross Nadel in our Legal department to confirm the details regarding your account. Per that conversation and the re-evaluation, your pending deposit will be released into your linked bank account...

on October 1, [redacted] assuming there are no disputes between now and that date.Thanks,TristanSquare Account Services

Hello,Square took a look at your account, and at this time, your Online Store page hasn't been set to Offline. Doing so will remove the name and store information from your Online Store page.You can set your store to Offline by doing the following;-Sign into your online Square Dashboard and go to...

Store Settings.-Under Site Status, toggle Visible Online and Accepting Orders *OFF* to update your site’s visibility.-Click Save.

the Issue hasn’t been resolved at all. We are still waiting for our refund from square. Square said to wait but it’s been more than a month since the cancelled dispute and we still haven’t received our money. They were so quick to withdraw money from our account when the dispute occurs, and yet once the dispute is cancelled, they still held our money. They blame on [redacted] and [redacted]. They know the transaction is legit and yet, we still haven’t gotten back our money. So how is that they are being square and being my Merchant processor ? Then why do I even need a Merchant processor when they can’t even get my money back?