Flick Enterprises Inc

Complaint: [redacted]I am rejecting this response because:
Again, this account was setup to allow my business partner the ability to pay using his credit card to us. There have only been 2 charges over 2 months. First one went through no problem We are being held hostage on the second payment by Square. Both transaction fully authorized by the card holder and Square has the money.
Here is the remaining issue. In their response they say we can "simply refund the money to the card holder". Total untruth. If you read the instruction from Square to refund the money one is to sign into their account and hit the refund button. There is no refund button. Square does not respond to emails and you cannot call them at all. So they are just hiding behind more smoke and mirrors.
 
Bottom line is there is no high risk as all parties have authorized the charge. There is no volume but the one charge per month. Square has the money and refuses to release it. This is fraud.Sincerely,[redacted]

(The consumer indicated he/she DID NOT accept the response from the business.)I attempted several times to buy one at a local retailer using the store locator on their site. Both times I went to the store, there were none in stick, a week a part.Its not hard to get a package yo someone's address. Everyone else does it, pay anywhere had a box on my doorstep 50 hours after I contacted them and your telling me you can't fix a simple issue with your shipping department? You have not stuck with your promise to deliver a free card reader. How about a little more customer service, especially for a known veteran. It wouldn't kill you to stick one in a box and ups it instead of doing the normal [redacted], which seems to be a problem on your end.The address provided is valid, state and federal documents for my business, are received here weekly. Medical and bills I receive weekly. Why is it you, Square Inc. Are unable to get anything to me? Makes no sense... Problem in on your end. Fix it and keep your promise, I'm not running around town another dozen times looking for a square reader. I want you to keep your promise to your customers.

Square is not allowed to release information on your "Friends" account, he/she would need to contact Support at https://squareup.com/help/us/en/contact

Square is sorry to inform you that Square has deactivated your account. Square reviewed your account and found a persistent pattern of transactions generally associated with high-risk activity. Square regrets that, starting from the date of your deactivation notice, you will no longer be able to process transactions using Square. Due to the unusual or high risk activity associated with your account, your outstanding Square balance will be reserved for up to 180 days (but no less than 150 days), unless circumstances require that Square extend this reserve period.

Please refer to the latest correspondence sent by Square on 5/9[redacted]. Hello [redacted]We wanted to let you know that the hold on your Square account has expired, and your funds are scheduled to be deposited to your linked bank account within one to two business days. Please note that your account status...

remains unchanged.We appreciate your patience and apologize again for any inconvenience this may have caused.Sincerely,Square Account Services

(The consumer indicated he/she DID NOT accept the response from the business.)It's very easy for a company to hide behind its small letters, and leave the customers upset and take zero responsibility!!This company will definitely go down the drain by continuing the route!I personally made a new account with [redacted] payment, and it works well for me, with full customer service and great service.I'm waiting for class action, and hopefully get compensated for this headache of having my funds locked for so long.

Complaint:[redacted]I am rejecting this response because: The hold has been on my funds for almost a Year, what do you mean until it cleared. If it's been 10 months and no charge backs or anything has been filed then what justifiable reason do you have to still be holding on to my money. What the hell needs to be cleared exactly? This is theft, I need my money for bills and other living expenses, I've sold some valuable items and losing out of em for nothing because your company wants to run scams and hold people's money for no reason. I was originally told 90 days, 90 days passed 6 months ago and now I'm told until whatever imaginary thing, you guys have cleared. And you guys haven't responded to my emails for the past 6 months, I have to go thru the Revdex.com to get a response, 10 months is more then enough time to clear whatever the hell you needed to be cleared, stop playing with my funds and deposited them into my account!Sincerely,[redacted]

Hello [redacted]Thank you for your patience with our account review inquiry. We periodically review account activity on the Square system to ensure a secure experience for all our customers.We are happy to inform you that we have completed our review of your account and have removed the deferred payout status on your account. We can also see that you refunded your customers on [redacted] and there's no pending depositThank you for your cooperation.Sincerely,Square Compliance Team

Initial Business Response /* (1000, 5, 2016/02/02) */
Please refer to the latest email correspondence between you and Square from January 19th, 2016. The message states: "I can assure you that our system is extremely secure. It is not a know issue, but a mistake made by a merchant. Essentially,...

when taking a charge, customers are meant to enter in their email address to receive a receipt. From there on out the email becomes linked so you do not have to give your secure information out to merchants. What this is meant to do is keep you from giving out your email address or phone number to every merchant you visit. Instead, the merchant never sees your contact information and the receipt is sent securely and privately to you.
If your email is typed incorrectly, we can find charge and unlink it to allow you to reattach the correct information. The information I requested can be found on your bank statement. Even simpler than this, the person (your lawyer) who keeps getting your receipts needs only to click the 'NOT YOUR RECEIPT' link on the emails he/she is getting. This will make sure that they don't get these any longer and your information will also become unlinked without having to reach out to customer support. Only one email can be linked at any time. I'm sorry for the inconvenience and confusion this has caused. I would be happy to reach out to the merchant on your behalf to discuss this and make sure they are no longer processing transactions and entering their own email for the receipt."

Hello,
It appears you were able to successfully cash out these funds from your Cash app. The most recent transfer to a linked debit card on this Square Cash account was December 22. Once funds have been cashed out from your app to your linked bank account, they’ll be deposited within 1-2...

business days. Note that this excludes weekends and holidays.

Hello[redacted],To ensure the financial security of both you and your customers, we need to verify some information about your account.Unfortunately, we cannot deposit funds to your bank account until we verify this information, although you will still be able to accept payments using Square during...

this period. Our goal is to resume deposits to your bank account as quickly as possible. We’re sorry for any inconvenience this may cause.If you’re unsure why you received this email, please see this article.To verify your account, please do the following:Log in to the Square Dashboard.Click "Begin verification" next to the alert icon at the top of the page.Please answer the verification form with as much detail as possible. You can upload documents directly through the questionnaire or fax them to us.Click "Submit."Once you've completed the form, you'll receive an email confirmation and should expect to hear back from us within one to two business days.If you have questions regarding the form, or are unsure of what documentation to send, please read our list of frequently asked questions. If you still have questions, please call +1-855-700-5000 and have your customer code ready: 5836-9074-9116. We're available Monday through Friday from 9 a.m. to 5 p.m. Pacific Time.

Hello[redacted],We wanted to let you know that the hold on your Square account has expired, and your funds where deposit to your linked bank account on 10/10. Please note that your account status remains unchanged.We appreciate your patience and apologize again for any inconvenience this may have caused.Sincerely,Square Account Services

Complaint: [redacted]I am rejecting this response because:this is a watered down of the foriginal notice which was not very nice. I provided all the information they had requested and refused to let me to elevate the call. I was recorded and when I told the represenitive I also was taping our conversation she hung up on me. Attempts to get to the reason was not explained. However, your inquiry helped return the money owed me. Instead of them keeping my money 90 days it took them a littl d over30 days. I also contacted the Oklahoma attorney General office and supplied them complete information and they have written the company for further explanation. I would like all of the material the requested back to me. I was hacked with the bank information I provided to Square and someone stole $999.00 out of my account. The only link is the information I provided such as routing and account numbers. I do not trust this company and will not use their service by any of their customers. [redacted]Sincerely,[redacted]

I filed a previous complaint with the Revdex.com #[redacted] you guys closed that complaint stating they responded to the complant and they were suppose to release funds that they were holding on reserve for 90 Days. They sent myself and the Revdex.com written statements and emails stating that they will be release my funds on October 4, [redacted] and they have yet to do so. Furthermore I have plenty of records showing that I have been sending plenty of emails requesting funds being release as well as an email confirmation that they released or what there plans are and they refuse to email me back. Nor can I get anyone on the phone to talk to me. They have $[redacted] of my company money and it has been more then the allowed time per there contract. Im requesting that the release my funds immediately $[redacted]
Again I have attached the complaint number of the previous complaint files

Square spoke with [redacted] but it doesn't sound like there is anymore information they need from Square at this time. It seems like the confusion was between the different types of payments you were receiving. The deposits sent directly to your debit card were credited as an Unlinked Return and posted...

as a debit card return. An unlinked return is like receiving a refund from a [redacted] Department store, as they're a credit return to the card on file. These were not ACH/direct deposit like the ones you started receiving on[redacted]. If you have any further questions correlating these payments, please reach out to your bank.

Square's decision to deactivate your account is final. As stated in the deactivation notice, Square will hold the remaining funds in your Square account for 90 days from the date of deactivation in order to offset any potential refunds or disputes from your customers. Since your account was disabled on February 6, [redacted], these funds will be released on May 6, [redacted].

Hi[redacted], please refer to the following email that was sent to you:Thanks for reaching out about this. Squaretruly sorry to hear this caused an overdraft fee. Square encourages you to give your bank a call and see if they will waive the overdraft fee. Square is unable to reimburse you for any...

overdraft fees. Square checked and confirm it was sent instantly on [redacted] at 8:16am PST. Some debit cards, particularly those from smaller banks and credit unions, don’t consistently support the transaction networks and technology Square uses to send funds instantly, so they're unable to post these funds immediately. Square Cash funds will arrive in 1-3 business days if not available instantly. For the inconvenience, Square went  ahead and refunded the instant deposit fee you were charged.

Please refer to the latest email correspondence sent by Square on 5/24/[redacted] Hello [redacted],Thanks for writing in. All refunds must be issued within 60 days of the payment date. If the 60 day time limit has passed, you'll need to refund your customer outside of Square.To protect both buyers and...

sellers who use Square, we may suspend access to the funds in your Square account upon termination in order to offset any potential refunds or disputes from your customers. For more information, please see Part 1, Section 42 of the Square Seller Agreement.Since your account was disabled on 05/05/[redacted], these funds will be released on 08/03/20[redacted]Again, we apologize for any inconvenience this may cause.Sincerely,

Hello,Square investigated this claim and confirmed that the funds were indeed received and cashed out on 2/22/18 at 8:03am PST.
Square's records show and were confirmed on multiple levels that these funds were received by the recipient's bank.With that being said, Square has granted $50 to the...

recipient's Cash App Balance as a one time courtesy.

If you’re unable to locate the specific credit we’ve initiated please escalate to a branch manager at your bank for further research, it’s really important that you work with a manager, as a teller will not have access to the information needed. Oftentimes, the debit card operations team at your bank has access to the systems necessary to locate the transaction Square initiated. Your debit card operations team might need to follow up with [redacted] or [redacted] to remediate this issue. If you are able to confirm that the funds were rejected, Square will need written documentation confirming this, as there’s no indication of a rejection in our systems.