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FloSports Inc.

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FloSports Inc. Reviews (292)

Complaint: [redacted]
I am rejecting this response because:It says I have access until July 30. I could not access my account on July 30. I had terrible performance up to that point. I did not get the service that I paid for. An apology for poor performance one time is acceptable. A lone apology for nothing but continued poor performances is the reason why this complaint is in place. I will reach out to DCI about this event.
Regards,
[redacted]

When the customer contacted on Nov. 12th, we took at look there account under their email of [redacted] and we let the customer know that their account under their email of [redacted] was an active paid account. An active paid account gives our customer the ability to view...

our live stream events and other paid content. We did not see any technical issues with their account that would prevent them from logging in and viewing our live stream events. A customer would receive a message saying "Pay Now" if they are logging into an account that is not paid or their card paid has failed. The customer also created an under the email of [redacted]. That account is not an active paid account. When the customer was logging into their account and were receiving a message saying "Pay Now," they were logging into their wrong account. We responded back letting the customer know that their active paid account is under the email of [redacted]. To view our live stream event, the customer had to sign into their account under their email of [redacted] not [redacted].

On FloMarching, part of our FloSports Network, we only offer a monthly subscription and a yearly subscription. Both subscription are auto-renewing unless canceled before its renewal date. We do not offer a pay per view option or a one-time option. The customer [redacted]'s husband [redacted],...

email of [redacted], created a monthly subscription and failed to cancel their subscription before its renewal date per our terms and conditions. With an account activity, we base an account activity on when a subscription is created with us until a subscription has canceled. The first point of contact we received from the customer was on Nov. 25th after their renewal date.

On FloMarching, we offer a monthly subscription billed at $49.99 monthly and a yearly subscription billed at $150.00 annually which averages out to $12.50 a month. When the customer, [redacted] contacted us on Aug. 14th, it was after our live stream event that took place on Aug. 12th...

letting us know that they signed up for a yearly subscription when they wanted a monthly subscription. Based on their request, we changed their subscription from a yearly subscription to a monthly subscription and refunded the remaining amount per our terms and conditions. The monthly subscription is billed at $49.99 monthly not $12.50.

The customer first contacted us on June 14th via phone asking for there subscription to be canceled. When we asked for their account information, the customer only asked us to cancel their subscription under the email [redacted] We explained that a subscription with us is...

auto-renewing unless canceled before its renewal date per Terms and Conditions. We canceled their subscription under the email of [redacted] based on their request and also emailed them a cancellation email. The second point of contact was on July 5th when the customers mother contacted us about charges they were seeing. Our representative was able to find a second account under the email of [redacted] and canceled this subscription based on their request. We let the customer's mother know that, we were unable to issue a credit back because the subscription under the email of [redacted] was not canceled before its renewal date. We also emailed the customer mother a cancellation email letting her know that both accounts under the email of [redacted] and [redacted] are canceled to ensure no further charges. Since the customer created two accounts under two different emails, one on Jan. 15th under the email of [redacted] and one on Feb. 11th under the email of [redacted] and failed to cancel both account before their renewal date, we are unable to issue a credit back to their account per our Terms and Conditions.

The account under email [redacted] has been canceled and granted a full refund for the event on 2/19/17.

I wanted to follow up on my previous email to you. We want to get this issue resolved so it will get cleared away with the Revdex.com. Please advise what else we can try to do as Mr. [redacted] will not respond to our emails regarding issuing him a $20 check for the double charge. Thank you

Thank you for sending this customer complaint. We will not solicit this customer in any way will do our best to resolve this dispute. Please let me know if any additional information is needed.Thank you.Also [redacted] for your records I need you to know that this customer never unsubscribed from...

our e-mail list. We were sending him info on event schedules and how to maximize his subscription. I just had him removed from our e-mail list so it does not appear that we are soliciting this customer in any way.Thanks.[redacted]

Complaint: [redacted]
I am rejecting this response because:There was nothing on their current events page or anywhere else on their site that I could easily find (and still have not found) that states that only events marked as "live" are available to stream. The way this company "advertises" it's service is deceptive and not clear to the user. They simply dupe all their customers into believing that they are getting some great service. The truth of the matter is that they are a completely deceptive useless service that has screwed a lot of customers.In regards to being a user in December of 1026, I was screwed by them at that time and complained to them and never received a response. There were many people who were screwed by their false advertising at that time. In November of 2016 they advertised that would be streaming the NFR in December. A week or so before that event was to begin, they posted that it would not be available to watch in the US. This was after a lot of people had signed up for their service to watch ONE other event and were looking forward to watching the NFR only to find out that they were not going to be able to. There were many complaints on the FloRodeo Facebook page and I noticed many of the complaints were deleted and some users comments gone as the company most likely blocked the user. This company refuses to take responsibility for their false advertising. I did not pursue my complaint further in December due to the fact that I was working overtime and didn't have time.This company falsely advertises what they will actually allow you to access and deceives it's customers into believing they are getting some great service only for the customer to find out that they aren't getting jack crap.  This company should be shut down due to the false advertising alone. And they can add all the attachments they want. Attachments can be modified to their advantage. The fact of the matter and they know this is that they are a horrible company that makes money of deception and false advertising.Only a horrible company like this would take money from customers who they knew they were deceiving. Especially when some of us splurge on these little things. I know I probably won't get a refund from them and I hope they're happy that they screw the little man.
Regards,[redacted]

On Mar. 23rd, [redacted] subscribed to a yearly subscription with us billed at $150. Cancelling a subscription with us only cancels it from a auto-renewing. When the customer canceled their yearly subscription, it was only set to cancel from auto-renewing not canceling the charge....

When the customer contacted us Mar. 26th, we changed their subscription to a monthly subscription based on their request. In doing so, this reactivated their subscription with us. We emailed the customer back, letting them know that we did change their account our monthly subscription billed at $20 per month, that they're subscription is now auto-renewing and also how to cancel a subscription with us. Customer failed to cancel their subscription before its renewal date per terms and conditions.

Since this customer signed up with Roku and not actually through our website He will need to contact Roku to cancel his account.

When the customer Greg, contacted us on Nov. 5th, we canceled and refunded his subscription based on his request on Nov. 5th.

FloCheer part of our FloSports Network is a subscription based service. We do not offer a one-time option our a pay per view option. We only offer a monthly subscription and a yearly subscription. Both subscription are auto-renewing unless they are canceled before their renewal date. This is stated...

on our subscription page and in our terms and conditions. Before a user can subscribe to our website, they will have to agree to our terms and conditions. The customer, [redacted], subscribed to a monthly subscription on April 30th and failed to cancel their subscription before its renewal date. The first point of contact we received was on January 4th 2018 after their renewal date.

Customer contacted Flosports on 6/25/17 that they could not access their account we reset the password and notified the customer by email within 15 minutes of the ticket ( screenshot 2) On 7/3/17 customer contacted us again that they never received our email and that they were never able to access...

their account ( screenshot 3). Now in the current Revdex.com complaint customer is claiming that they had bad quality with stream and issues but never mentioned  any issues with stream just that they were never able to watch. The customer is contradicting themselves that we did not respond and that they never watched the stream. The customer was billed for 2 months of service at which time they canceled their account. The monthly cost is 29.99 and they are requesting a refund of $120 which is also incorrect.

Thank you for your response. I would like to start off by saying I am blown away at the "false claims" I have been accused of. A simple google search within the BJJ/Grappling community will show I was not the only one affected by your poor streaming quality. An agent DID make a statement outside your customer service emails, so again, before accusing me of a "false claim" please do your research so you are completely informed. Your ads did pop up after each time your stream crashed and it was a known fact within the community that your production was set up late. Maybe the event itself started on time but the audo/video did not sync properly for ANYONE. With that being said, I have time stamped emails that I can provide that shows the time/date of each email I sent to your "live customer service" in which I never got a response to during the event. We both know I don't need to explain that I DID in fact reach out as soon as your stream started. Perhaps your email system is lagging as well and you did not receive my emails in a timely manor? With that being said, within my emails I have archived, I can provide proof that your customer service lacks in communication and come off very rude. As stated, all I wanted was a refund after being treated poorly by your customer service. Maybe in the future you could offer a free month of service when issues don't get resolved? Had you offered me that in the beginning I would have never pushed for a refund. I have screen shots of all correspondences between your customer service which will prove everything you are claiming is false information available on request. Thanks

This customer became a member of our website on 3/30/16 and was billed for membership on 3/30/16,4/30/16 and 5/30/16. The customer contacted use on 5/4/16 about charges at which time we sent him detailed instructions on how to cancel the account.

Complaint: [redacted]
I am rejecting this response because: As you can see from the area on their website that I added a picture of, it is very deceiving and you would assume by selecting"SIMPLY cancel my account" that you are canceling it when you put in your info and hit submit. I didn't receive anything further so I assumed my account was canceled as I had requested in April!
Regards,
[redacted]

The customer contacted Flosports Customer service after event end stating that they meant to sign up for the monthly plan and not the yearly. At no time did they contact Flosports about the quality of the video or issues seeing stream. This account was charged the monthly price and credited the...

difference on 5/2/2016.

Complaint: [redacted]
I am rejecting this response because:    There is no notification of the next charge billing date.      I obviously tried to cancel it on the day the payment was taken out I don't see why they small simply refund my money I'm not going to use the service
Regards,
[redacted]

When the customer first contacted us on June 14th, we asked which sport they signed up for and also and an email address that could be associated with their account.The customer's daughter provided the email as address of [redacted] We explained that the reason they received charges from us was because the they purchased a monthly subscription on Feb. 11th and the subscription auto-renewed because the account was not canceled prior to the renewal date per terms and conditions. We canceled their subscription under the email of [redacted] based on their request. The next point of contact was on July 5th when the customer contacted us again letting us know that they are still receiving charges from us. We were able to find a second account under the email of [redacted] and canceled this subscription based on upon their request. We were able to find the customer second account because our representative asked for the last 4 digits and the expiration date of the card that they were being charged on since the customer let us know they are still receiving charges from us even though we canceled their subscription under the email of [redacted] on June 14th. The customer created two accounts under two different emails, one on Jan. 15th under the email of [redacted] and one on Feb. 11th under the email of [redacted] and failed to cancel either account prior to their renewal date.

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Description: FloSports is a media and events company that provides live streaming of premier events, original video programming, and weekly studio shows. Southern US. 101-250. Series C.

Address: 979 Springdale Rd Ste 120, Austin, Texas, United States, 78702-3764

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