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FloSports Inc.

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FloSports Inc. Reviews (294)

Complaint: [redacted]
I am rejecting this response because:    There is no notification of the next charge billing date.      I obviously tried to cancel it on the day the payment was taken out I don't see why they small simply refund my money I'm not going to use the service
Regards,
[redacted]

When the customer first contacted us on June 14th, we asked which sport they signed up for and also and an email address that could be associated with their account.The customer's daughter provided the email as address of [redacted] We explained that the reason they received charges from us was because the they purchased a monthly subscription on Feb. 11th and the subscription auto-renewed because the account was not canceled prior to the renewal date per terms and conditions. We canceled their subscription under the email of [redacted] based on their request. The next point of contact was on July 5th when the customer contacted us again letting us know that they are still receiving charges from us. We were able to find a second account under the email of [redacted] and canceled this subscription based on upon their request. We were able to find the customer second account because our representative asked for the last 4 digits and the expiration date of the card that they were being charged on since the customer let us know they are still receiving charges from us even though we canceled their subscription under the email of [redacted] on June 14th. The customer created two accounts under two different emails, one on Jan. 15th under the email of [redacted] and one on Feb. 11th under the email of [redacted] and failed to cancel either account prior to their renewal date.

On our FloRodeo website, we offer coverage of rodeo events. Events we live stream are labeled with an live icon. Events that we are just providing cover on are not listed with an live icon next to it. The customer [redacted] had access to our paid content and has been a customer of...

ours before in Dec. 2016.

The customer self-canceled his account which would have taken effect at the end of the billing. Since he had a yearly the end of his billing period would have been at the end of the year. We sent this customer 2 email asking if he would like to downgrade and only be billed for one month of the...

service and be refunded the rest. He never responded.  At the time we closed this ticket he had filed a dispute with is bank freezing the money so we were unable to refund him. We have requested that the bank refund him $130  that he only be charged for 1 month of service.

The customer [redacted] created a monthly subscription on Apr. 26th to view our live stream on of the US Open tournament on our FloWrestling website. Before creating a subscription, We have a schedule for the event on the start times for each division. The customer contacted us on Apr....

26th asking about the schedule of the tournament and we provide a link. The customer wanted to watch the UWW Juniors division which we were live streaming. The next point of contact from the customer was on Apr. 28th. We  explained, since the customer wanted to view UWW Juniors division and we live stream the UWW Juniors division and it was listed on our schedule, we are unable to issue a credit back to the users account. We have also attached a screenshot of the users account activity viewing our live stream event.

The customer under the email of [redacted] was issued a refund back their account as compensation for technical issues during our live stream event.

Please use caution when doing business with Flosports. I have never written a review but the manner in which I was treated truely distraught me. A subscription was ordered and we enjoyed service for several months. On September 21st I sent and email ordering the cancellation of the service (email is the company's main communication source). I gave thirty days notice. I never received any response to my email. So, on October 21st I was billed again. I was able to find a phone number and called. The representative I spoke to (Michelle), was able to discontinue our service but said I would not be issued a refund ($29.99) for the monthly service billed after my cancelation email. When I asked if I could speak to a supervisor I was told he was not available and would get back to me within a week. Meanwhile, I was able to file dispute claim with Visa. Attaching my cancellation email to the claim. This vendor is now blocked from our Visa. We are very disappointed. Hoping the sporting events we enjoy watching will choose to broadcast with another customer service friendly vendor.

Complaint: [redacted]
I am rejecting this response because: at no time was it indicated to me it was a SUBSCRIPTION ONLY service.   I indicated at the time I DID NOT want a subscription, it was foolish as my daughter was performing ONCE for Nationals.  I have never had a need for such a service.    I was not discouraged from viewing that day for 29.99 to watch my daughter in a one time only Nationals show.  I was taken advantage of and forced into a subscription I never wanted and stated initally.  Calls to this organization has been met with disregard; they have my credit card number and "too bad, lady" attitude. Further, I would imagine they are QUITE aware people want only one day viewing, as in the few previous years Varsity TV had a 1 day viewing, which I had used and NEVER had a problem with subscription foolishness (was another organization used by Varsity TV previously?...if so, they would be wise to get them back).
Regards,
[redacted]

FloMarching part of our FloSports Network is a subscription based service. We do not offer a one-time option or a pay per view option. We only offer a monthly subscription and a yearly subscription. Both subscription are auto-renewing unless canceled before their renewal date. On our subscription...

page, we do list state a user is choosing a subscription. Before a user can subscribe to our websites they would have to agree to our terms and condition which we make available before sign up. The customer [redacted] crated a monthly subscription October 7th and failed to cancel their subscription before its renewal date. The first point of contact we received from the customer was on January 9th 2018 after their renewal date.

The customer, [redacted], create a monthly subscription on Feb. 26th and failed to cancel their subscription before its renewal date per our terms and conditions. FloSports is a subscription base website. We do not offer a one-time option or a pay per view option. We do list on our...

subscription page, that a customer is selecting a subscription and our two subscription prices we are offering.

The customer created an account via our FloMarching website and also through Apple TV. We issued a credit back of $29.99 for the charges from us and cancel their subscription to ensure no further charges.

Complaint: [redacted]
I am rejecting this response because: I did provide them  with first and last name and not just e-mail to cancel the subscription.  I was assured that my daughters credit card was removed from there system as well. I questioned Flo Sports why the second time they could see both e-mails yet the first time they were not able to.  if they do in fact go by e-mail then why wasn't there two bills  generated. No answer was given . 
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:I did NOT sign up for a yearly plan. I signed up for a monthly plan seeing as I was only signing up to watch ONE event and i...

IMMEDIATLEY tried to contact this company several times in every way possible I clearly did not want a yearly subscription and NEED to be refunded the $120 that was not supposed to be charged. 
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:  I only used the service for less than one week before concluding it was an inferior product.  I did respond to them repeatedly via email requesting that the service be cancelled, not modified to their advantage, but their emails repeated that I could cancel after the years subscription, not after the 5 days of service. I quit responding when it became clear they would not honor their "you can cancel at any time" pronouncement.... I did request the bank to halt payment as it seemed the only way to resolve the problem since the company was so reluctant to honor my cancellation request.....
Regards,
[redacted]

On Apr. 20th the customer reached out to us letting us know that they made a mistake and signed up for a yearly subscription billed at $150 annually. We changed their subscription to a monthly subscription billed at $29.99 and issued a credit back to their account of the remaining amount of $120.01 and set their subscription to cancel based on their request.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
Hello I am rejecting the businesses response  because they made no mention of refunding me my money. I had only signed up for one month only witch it stated.. I tried to cancel my account immediately online and by contacting them as well and they proceeded to bill me . I would like to be refunded my $60.00 compliant number [redacted] Sent from my iPhone
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: The complete non-responsiveness of the customer service made it impossible to get in touch with the company over the feed quality problems. I tried to call customer service about the feed quality and received no response. Therefore, I do not feel I should be charged for a service by which I received no customer support for.
Regards,
[redacted]

I current do not see a paid account under the email provided. Please provide the last 4 digits and exp of card charge so that I can locate your account and credit you for this charge.

Complaint: [redacted]
I am rejecting this response because:So, almost a YEAR later this company is just now replying? Sounds shady too me!
Regards,
[redacted]

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Description: FloSports is a media and events company that provides live streaming of premier events, original video programming, and weekly studio shows. Southern US. 101-250. Series C.

Address: 979 Springdale Rd Ste 120, Austin, Texas, United States, 78702-3764

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