FloSports Inc.

On Mar. 23rd, [redacted] subscribed to a yearly subscription with us billed at $150. Cancelling a subscription with us only cancels it from a auto-renewing. When the customer canceled their yearly subscription, it was only set to cancel from auto-renewing not canceling the charge....

When the customer contacted us Mar. 26th, we changed their subscription to a monthly subscription based on their request. In doing so, this reactivated their subscription with us. We emailed the customer back, letting them know that we did change their account our monthly subscription billed at $20 per month, that they're subscription is now auto-renewing and also how to cancel a subscription with us. Customer failed to cancel their subscription before its renewal date per terms and conditions.

Since this customer signed up with Roku and not actually through our website He will need to contact Roku to cancel his account.

When the customer Greg, contacted us on Nov. 5th, we canceled and refunded his subscription based on his request on Nov. 5th.

FloCheer part of our FloSports Network is a subscription based service. We do not offer a one-time option our a pay per view option. We only offer a monthly subscription and a yearly subscription. Both subscription are auto-renewing unless they are canceled before their renewal date. This is stated...

on our subscription page and in our terms and conditions. Before a user can subscribe to our website, they will have to agree to our terms and conditions. The customer, [redacted], subscribed to a monthly subscription on April 30th and failed to cancel their subscription before its renewal date. The first point of contact we received was on January 4th 2018 after their renewal date.

Customer contacted Flosports on 6/25/17 that they could not access their account we reset the password and notified the customer by email within 15 minutes of the ticket ( screenshot 2) On 7/3/17 customer contacted us again that they never received our email and that they were never able to access...

their account ( screenshot 3). Now in the current Revdex.com complaint customer is claiming that they had bad quality with stream and issues but never mentioned  any issues with stream just that they were never able to watch. The customer is contradicting themselves that we did not respond and that they never watched the stream. The customer was billed for 2 months of service at which time they canceled their account. The monthly cost is 29.99 and they are requesting a refund of $120 which is also incorrect.

Thank you for your response. I would like to start off by saying I am blown away at the "false claims" I have been accused of. A simple google search within the BJJ/Grappling community will show I was not the only one affected by your poor streaming quality. An agent DID make a statement outside your customer service emails, so again, before accusing me of a "false claim" please do your research so you are completely informed. Your ads did pop up after each time your stream crashed and it was a known fact within the community that your production was set up late. Maybe the event itself started on time but the audo/video did not sync properly for ANYONE. With that being said, I have time stamped emails that I can provide that shows the time/date of each email I sent to your "live customer service" in which I never got a response to during the event. We both know I don't need to explain that I DID in fact reach out as soon as your stream started. Perhaps your email system is lagging as well and you did not receive my emails in a timely manor? With that being said, within my emails I have archived, I can provide proof that your customer service lacks in communication and come off very rude. As stated, all I wanted was a refund after being treated poorly by your customer service. Maybe in the future you could offer a free month of service when issues don't get resolved? Had you offered me that in the beginning I would have never pushed for a refund. I have screen shots of all correspondences between your customer service which will prove everything you are claiming is false information available on request. Thanks

This customer became a member of our website on 3/30/16 and was billed for membership on 3/30/16,4/30/16 and 5/30/16. The customer contacted use on 5/4/16 about charges at which time we sent him detailed instructions on how to cancel the account.

Complaint: [redacted]
I am rejecting this response because: As you can see from the area on their website that I added a picture of, it is very deceiving and you would assume by selecting"SIMPLY cancel my account" that you are canceling it when you put in your info and hit submit. I didn't receive anything further so I assumed my account was canceled as I had requested in April!
Regards,
[redacted]

The customer contacted Flosports Customer service after event end stating that they meant to sign up for the monthly plan and not the yearly. At no time did they contact Flosports about the quality of the video or issues seeing stream. This account was charged the monthly price and credited the...

difference on 5/2/2016.

Complaint: [redacted]
I am rejecting this response because:    There is no notification of the next charge billing date.      I obviously tried to cancel it on the day the payment was taken out I don't see why they small simply refund my money I'm not going to use the service
Regards,
[redacted]

When the customer first contacted us on June 14th, we asked which sport they signed up for and also and an email address that could be associated with their account.The customer's daughter provided the email as address of [redacted] We explained that the reason they received charges from us was because the they purchased a monthly subscription on Feb. 11th and the subscription auto-renewed because the account was not canceled prior to the renewal date per terms and conditions. We canceled their subscription under the email of [redacted] based on their request. The next point of contact was on July 5th when the customer contacted us again letting us know that they are still receiving charges from us. We were able to find a second account under the email of [redacted] and canceled this subscription based on upon their request. We were able to find the customer second account because our representative asked for the last 4 digits and the expiration date of the card that they were being charged on since the customer let us know they are still receiving charges from us even though we canceled their subscription under the email of [redacted] on June 14th. The customer created two accounts under two different emails, one on Jan. 15th under the email of [redacted] and one on Feb. 11th under the email of [redacted] and failed to cancel either account prior to their renewal date.

On our FloRodeo website, we offer coverage of rodeo events. Events we live stream are labeled with an live icon. Events that we are just providing cover on are not listed with an live icon next to it. The customer [redacted] had access to our paid content and has been a customer of...

ours before in Dec. 2016.

The customer self-canceled his account which would have taken effect at the end of the billing. Since he had a yearly the end of his billing period would have been at the end of the year. We sent this customer 2 email asking if he would like to downgrade and only be billed for one month of the...

service and be refunded the rest. He never responded.  At the time we closed this ticket he had filed a dispute with is bank freezing the money so we were unable to refund him. We have requested that the bank refund him $130  that he only be charged for 1 month of service.

The customer [redacted] created a monthly subscription on Apr. 26th to view our live stream on of the US Open tournament on our FloWrestling website. Before creating a subscription, We have a schedule for the event on the start times for each division. The customer contacted us on Apr....

26th asking about the schedule of the tournament and we provide a link. The customer wanted to watch the UWW Juniors division which we were live streaming. The next point of contact from the customer was on Apr. 28th. We  explained, since the customer wanted to view UWW Juniors division and we live stream the UWW Juniors division and it was listed on our schedule, we are unable to issue a credit back to the users account. We have also attached a screenshot of the users account activity viewing our live stream event.

The customer under the email of [redacted] was issued a refund back their account as compensation for technical issues during our live stream event.

Please use caution when doing business with Flosports. I have never written a review but the manner in which I was treated truely distraught me. A subscription was ordered and we enjoyed service for several months. On September 21st I sent and email ordering the cancellation of the service (email is the company's main communication source). I gave thirty days notice. I never received any response to my email. So, on October 21st I was billed again. I was able to find a phone number and called. The representative I spoke to (Michelle), was able to discontinue our service but said I would not be issued a refund ($29.99) for the monthly service billed after my cancelation email. When I asked if I could speak to a supervisor I was told he was not available and would get back to me within a week. Meanwhile, I was able to file dispute claim with Visa. Attaching my cancellation email to the claim. This vendor is now blocked from our Visa. We are very disappointed. Hoping the sporting events we enjoy watching will choose to broadcast with another customer service friendly vendor.

Complaint: [redacted]
I am rejecting this response because: at no time was it indicated to me it was a SUBSCRIPTION ONLY service.   I indicated at the time I DID NOT want a subscription, it was foolish as my daughter was performing ONCE for Nationals.  I have never had a need for such a service.    I was not discouraged from viewing that day for 29.99 to watch my daughter in a one time only Nationals show.  I was taken advantage of and forced into a subscription I never wanted and stated initally.  Calls to this organization has been met with disregard; they have my credit card number and "too bad, lady" attitude. Further, I would imagine they are QUITE aware people want only one day viewing, as in the few previous years Varsity TV had a 1 day viewing, which I had used and NEVER had a problem with subscription foolishness (was another organization used by Varsity TV previously?...if so, they would be wise to get them back).
Regards,
[redacted]

FloMarching part of our FloSports Network is a subscription based service. We do not offer a one-time option or a pay per view option. We only offer a monthly subscription and a yearly subscription. Both subscription are auto-renewing unless canceled before their renewal date. On our subscription...

page, we do list state a user is choosing a subscription. Before a user can subscribe to our websites they would have to agree to our terms and condition which we make available before sign up. The customer [redacted] crated a monthly subscription October 7th and failed to cancel their subscription before its renewal date. The first point of contact we received from the customer was on January 9th 2018 after their renewal date.

The customer, [redacted], create a monthly subscription on Feb. 26th and failed to cancel their subscription before its renewal date per our terms and conditions. FloSports is a subscription base website. We do not offer a one-time option or a pay per view option. We do list on our...

subscription page, that a customer is selecting a subscription and our two subscription prices we are offering.

The customer created an account via our FloMarching website and also through Apple TV. We issued a credit back of $29.99 for the charges from us and cancel their subscription to ensure no further charges.