Flowershopping.com

We apologize for the problem on the order and show that a full refund has already been issued to the account

Customer has notified us she is unwilling to pay for productProduct not returned We cannot issue a double credit

Waiting to hear back from customer regarding her transaction details

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below When I selected the Miniature Rose Bush as the item to purchase, I checked the box that stated, "As Shown"The substitution policy provided on the website states the following, "In single-flower arrangements, such as an all rose bouquet, or orchids, we will make every attempt to match the flower type, but may substitute with another color." Therefore, I recognized that there was a possibility that the flower ordered could be delivered in a different color--I did not expect a different plant altogetherThe Orchid plant is not even listed under the same category on the websiteI disagree that the Orchid plant is an "upgrade" considering it is an indoor plant that is incredibly difficult to care forI ordered a flower that could be planted outside and would last much longerIn regards to the follreceived from the company, I was promised a return phone call that same eveningI actually never did receive a phone call at all, but a generic email response the following day, offering a percentage discount that I never receivedI did not accept the offer of the discount, as I had requested additional follfrom a Corporate or Executive member--however, this was never received eitherRather than make good on my original order, or offer a full refund, they only offered to go pick up the incorrect item from a grieving family member that had just lost a childAll I am requesting is that the Miniature Rose Bush that I originally ordered be delivered at no additional expense or a complete refund Regards, [redacted]

Revdex.com: I received the refund by disputing the charge with my credit card companySo yes I have received the refund and this is resolvedThanks to [redacted] bank charging them back Regards, [redacted]

Product price on order $ We understand there was a problem that not all the roses were included as requested; the carnations were done correctlyCustomer was issued a credit of >40% off the product price for the problem / [redacted] Style Definitions */

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below This response totally ignores the points I made in the complaintYes they did refund me $on April but that was because they over-charged me $on the bill, a mistake which they claimed was a system error.My current request is that they refund me $American as they had not informed me on the bill that I was being charged in American, not Canadian dollarsNowhere on their order page was I told that they were an American companyAs a reult I want another refund of $American to partially cover the exchange differences and the credit card costs for conversion of the chargesMy actual loss is more than $10.Secondly I want to see the company make it very clear on their ordering page, in particular to Canadians, that they are an American companyThis in turn means that the total cost should state that it is in American dollars.This last response from the company is an insultClearly they are not operating with much thought and I would like to see their reponse posted on your site, especially if they do not respond to these issues with some integrityRegards, [redacted] ***

We are US-based and all transactions are done in US funds

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [This is not an action at all No action therefore no resolution to my complaintAs usual this company dismisses the complaint and responds with a stupid comment about the nature of the transaction That has nothing to do with my complaint I wonder if they read it at all I'm sure they did but choose to reply in complete ignorance of what is being asked of them They told me one thing on the phone and that information was wrong and that cost me money I want that money refunded YES I AM LOOKING FOR A REFUND FLOWERS.COM not a blatant fact of the purchase and how it was made That is not the issue Yes a refund was issued but not the fees it cost me because your representative gave information I would think a company would have no problem refunding us funds to save their reputation or to keep their reputationOf course from everything I've read on the web, your company has a very poor reputationStand up and make a positive customer service experience for once! Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I have been in contact with the local florist who delivered the flower bouquet noted in my original complaintShe basically called this online company thievesThe total bill for these completely unacceptable flowers comes to $as per my most recent credit card statementThe local florist says she received only $from the online company and there is no way that she could provide the premium level of flowers plus delivery for $The local florist has the invoice from this online company to back up her claimThe online company kept the rest of the money for doing next to nothingNow the online scam artists want me to accept $as recompenseThey would have gotten away with the entire amount had I not seen the bouquet and known it was not what I orderedThey basically committed a fraud, got caught and now want to pay me off with a fraction of the money they tookI will accept nothing less than a complete refundI believe a crime may have been committed and want to know how many others have been scammed in this wayThe local florist says that this is not the first time that this type of incident has happened because of the California based companyThe local florist will no longer deal with them but I want answersSomeone is not being truthful Regards, [redacted] ***

We appreciate the feedback and apologize that it was not clear the transaction was in US dollarsThe exchange rate charged varies with the credit card issuer and individual consumer accountWe will forward the customer's complaint to our website designer / [redacted] Style Definitions */

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I feel that anytime someone purchases an item online that person should receive the product which they ordered.if the item is not available the company should have contacted me and let me know so I could of went another route.I do not feel like the small refund I received did any justice to anything I was honestly embarrassed of the flower arrangement and the center piece that was sent to my friends funeral not to mention the embarrassment of it being two days late.the flowers I ordered were mostly white roses I received mostly white lillys far from the same as white roses.the center piece I ordered was a clear crystal cross the one I received was a pale porcelain angel that you could barely tell what it was.Now for the company to say the used the best comparable items after seeing the two is an insult.I ordered one thing and received something COMPLETELY DIFFERENT.This would be like someone ordering a football jersey and receiving a hockey jersey and the company saying it's close enough because they are both jerseys.it's not right.that's why I feel the few dollars off did no justice because if I would of known what they were sending I would not have accepted it.also if this would if been a situation I could of sent the item back I would have.but being the situation and the fact the arrangement was sent to a funeral home I did not have that option and I believe that's part of the reson they send cheaper stuff because they know in that situation the purchaser can't send it back.O and one last thing part of that very small refund was the money that I was OVERCHARGED to start with and yes I have the statements and emails to prove it.I hope this matter gets resolved quickly Regards, [redacted]

The florist delivered in the baby block keepsake container requested on orderThis was not done as a get well or birthday arrangement or containerThe flowers were in blue, yellow and white Per customer, recipient received the arrangement and as noted she was offered a partial credit of 15% off the product price / [redacted] Style Definitions */

We apologize the funeral order was not deliveredWe are reviewing the problems that occurred on the order to improve our service and response

We will issue the refund as requestedThe florist was concerned with delivery to the service of similar valued product

Dear [redacted] ,Regarding Complaint ID # [redacted] We show the order was cancelled and the full refund was issued on [redacted] weeks ago I was unable to post a reply at this time.Thank you,***FlowerShopping.com - Customer Service949-348-

We apologize for the problemThe order was cancelled and an email sent on 2/1/

We apologize and have re-examined the complaint We will issue a credit for the balance due to make this a complete refund on the orderWe apologize the designer did not create a design closer to the selected item

We apologize the order was not delivered on Friday, 5/as requestedWe received the non-delivery complaint on the evening of the 8th An email was sent to the consumer late 5/ that the request to cancel and refund was being processedThe florist was given an opportunity to reply to the non-delivey complaintDue to the holiday, we did not hear back from the outlet until Monday, 5/ The order was cancelled on the 11th and an email was sent confirming the cancellationThe final charge to the credit card was not processedAt the time of the cancellation there was only a pending authorization / [redacted] Style Definitions */

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted]