Flypolar Clothing & Apparel LLC

Customer was contacted regarding verification process as per our website we state: "The production time is 2-business days however, during our peak seasons this time can extend to 5-business daysIf you are a first time customer and your order is over $150, it may be subjected to verification prior to being shipped out"The process is to protect both the cardholder and Flypolar in an attempt to stop fraudulent orders from being shipped outTracking details were emailed to the customer

Flypolar Clothing resolved this issue and the updated tracking details were emailed for the replacement after confirming that the initial exchange order was lost in the mailCustomer contacted

Flypolar has contacted the customer in regards to the delay & issued a $gift card.The order has shipped and delivered on 1/8/& per store policy we can only provide store credit or an exchange.https://tools.usps.com/go/TrackConfirmAction.action?tLabels= [redacted]

FlyPolar Clothing contacted our customer and was able to resolve this with by issuing a store credit to select another itemWe apologize for the inconvenience and delay with processing the exchangeWe have recently completed an upgrade to our phone systems to ensure customers are able to contact us during our high volume timesThe new item selected by the customer has shipped and was delivered

FlyPolar Clothing processed the exchange and updated tracking details were emailed to the customerThere was a delay due to the holiday season and due to the delay the exchange was shipped priority mail

Hello,Please provide the order number this is in relation toWe were unable to locate the order with the name & email provided.Thank you,Support Team

FlyPolar Clothing confirmed per the tracking details that the order was deliveredhttps://tools.usps.com/go/TrackConfirmAction.action?tLabels= [redacted]

FlyPolar contacted customer to ship the free item as the order only qualified for a free t-shirt since the order was over $We do not charge for promotional items for qualifying orders but if a customer is charged in error and their order qualifies for the promotional items, we will refund the customer and include the promotional itemsThe order shipped and shows deliveredTracking details were provided to the customer

Customer was emailed regarding delayThe order will ship shortly for receipt the week of February 12thWe will email tracking details

Hello,We are truly sorry for the delay on the customers orderWe show the package was delivered via USPS, and here is the tracking information: https://tools.usps.com/go/TrackConfirmAction.action?tLabels=[redacted] .We have also issued a gift card in regards to the delay, the gift card has been emailed to the customerHere is a copy of the email sent to [redacted] in regards to our store policy:Support Team on 12/6/17:Hello [redacted] , We are sorry for the delay on your orderI show that this package has shippedOnce orders are placed into production we are unable to cancel it since all sales are finalThis is stated in our store policy shown onlineYou may view it belowhttps://shopflypolar.com/pages/return-policy Thank you for shopping with usSupport Team

FlyPolar will contact customer directly to resolve this matter as soon as possible

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I reviewed the response made by the business in reference to complaint ID [redacted] , and find the resolution is satisfactory to me Regards, [redacted] ***

FlyPolar Clothing confirmed that the order shipped and was delivered

Flypolar Clothing contacted customer to resolveA new order was shipped and a return label was sent to return the other itemThe new order was shipped Priority MailThe tracking details are listed below [redacted] USPS Priority Mail

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: Thank you for your time and effortsBut I don't want the package, I want my refund Thank uou I reviewed the response made by the business in reference to complaint ID [redacted] , and find the resolution is satisfactory to me Regards, [redacted]

Hello,The order has been verified and will ship within the week.We have issued a $gift card due to the delay, we have sent it to the customers email associated with the order.Thank you,Support Team

We contacted the customer with tracking detailsThe order shows deliveredThe order was slightly delayed and the shipping was updated from standard mail (5-business days) to Priority Mail 2-business days This is our peak season so some orders are experiencing a delay in productionWe are working to decrease our production time as well as our follow up with customer contact

Flypolar Clothing contacted customer as order was placed on December 17thPriority mail charge was refundedOrder will ship within 24-hoursTracking will be provided

Tracking details for the 14-sweatpants (elastic) and bag will be emailed to the customer within hours

Flypolar Clothing contacted Mr [redacted] regarding the issues describedThe order was reshipped with a free itemWe are waiting for the customer to call us back to apologize for the inconvenience causedThere was an issue with the tracking number and this was resolvedWe will attempt to contact customer again via email