Flypolar Clothing & Apparel LLC

Good Morning, To whom this may concern, I’m writing to let you all know that complaint ID [redacted] has been resolved. The merchant did mail the items I ordered and all are correct.

FlyPolar has not offered a resolution. All they said is they will contact me directly. Well, I do not believe they will even contact me. They didn't bother to contact me when I complained when the issue...

happened. They just want me to close out the case and screw me over. As of 12/1/2017 they have not contacted me to resolve the issue. If they offered a resolution that would be a different story, but to respond to my complaint by saying they will contact me directly as soon as possible is not a resolution and playing more games just like they did over the course of 3 months when all I wanted was the product I paid for.

Flypolar Clothing contacted customer to resolve the issues encountered with her order. We apologize for the delay in communication.

The...

business is telling a lie. They never informed me of anything pertaining to a peak season or delay in shipping my order via email or a return phone call. When I contacted them, because I never received a confirmation email stating when my items would be shipped out, they never replied to the three emails that I sent them, or the phone call that I made to them last week. They are not telling the truth.

FlyPolar Clothing confirmed that the order was delivered. A $25 gift card was emailed for the delay and inconvenience.

FlyPolar Clothing emailed and left message for customer follow up.

Flypolar Clothing contacted Mr. [redacted] regarding the issues described. The order was reshipped with a free item. We are waiting for the customer to call us back to apologize for the inconvenience caused. There was an issue with the tracking number and this was resolved. We will attempt to contact...

customer again via email.

Tracking details were emailed to the customer (USPS - [redacted]). The order was delayed as our normal production time is 2-5 business days but during our peak season we advise customer to allow 7-10 business days. The order shows delivered. The customer was contacted via...

email.

FlyPolar Clothing is working to retain this customer. We value the business of our customers. We show that the order was delayed and did not arrive in time for the holiday. A manager contacted the customer via email to obtain a phone number to speak directly to the customer. We are currently...

updating our address and contact information.

Customer was contacted regarding the back-ordered item. A new order for the customer is currently in production using the gift card that was issued. Priority processing will be added to the new order so that the customer will receive the order by next week.

Flypolar Clothing contacted customer to resolve. A new order was shipped and a return label was sent to return the other item. The new order was shipped Priority Mail. The tracking details are listed below. [redacted]USPS Priority Mail

Hello,We provided full store credit for the customers previous order.The customer re-ordered on 12/5/2017 and we shipped all items.Here is the tracking number: https://tools.usps.com/go/TrackConfirmAction.action?tLabels=[redacted]�...⇄ you,Support Team

[A default letter is provided here which indicates your...

acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
Thank you for your time and efforts. But I don't want the package, I want my refund.  Thank uou
I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me.
Regards,
[redacted]

FlyPolar Clothing contacted customer regarding delay in processing exchange. Customer contacted to advise exchange will ship within 24 hours. Store credit/electronic gift card was issued for inconvenience.

Customer was contacted regarding an update on order. Per our website: At Flypolar each item is custom printed and packaged on demand per order. This means that we individually create each order per demand of our customers. Because of this we ask customers to allow 2-5 business days for your...

order to complete production. Then it will ship Priority Mail (2-3 business days). During our current Peak Season we may experience longer production times such as 7-10 business on some orders but we are working day and night to get your order completed.

FlyPolar Clothing contacted our customer and was able to resolve this with by issuing a store credit to select another item. We apologize for the inconvenience and delay with processing the exchange. We have recently completed an upgrade to our phone systems to ensure customers are able to contact...

us during our high volume times. The new item selected by the customer has shipped and was delivered.

The dispute is no longer needed. They shipped my clothes and should be here today.

FlyPolar contacted customer to ship the free item as the order only qualified for a free t-shirt since the order was over $50. We do not charge for promotional items for qualifying orders but if a customer is charged in error and their order qualifies for the promotional items, we will refund the...

customer and include the promotional items. The order shipped and shows delivered. Tracking details were provided to the customer.

A new order was processed for the TODDLER POCKETED CREWNECK/JOGGER COMBO: Grey 12 Month / Black. Once the item is available to ship the customer will receive an updated tracking number.

After speaking with the customer via Facebook messenger, the customer agreed that the issue is resolved once the replacement sweatpants are received. The sweatpants will ship this week.