Flypolar Clothing & Apparel LLC

Hello,We are truly sorry for the delay on the customers order. We show the package was delivered via USPS, and here is the tracking information: https://tools.usps.com/go/TrackConfirmAction.action?tLabels=9[reda...⇄ .We have also issued a gift card in regards to the delay, the gift card has been emailed to the customer. Here is a copy of the email sent to [redacted] in regards to our store policy:Support Team on 12/6/17:Hello [redacted], We are sorry for the delay on your order. I show that this package has shipped. Once orders are placed into production we are unable to cancel it since all sales are final. This is stated in our store policy shown online. You may view it below. https://shopflypolar.com/pages/return-policy Thank you for shopping with us. Support Team

I have refunded this customer. It was an small issue with our production but she was given a full refund as well as offered a free item for the issue. Can you confirm this please.Shawn B[redacted]Marketing. Branding. Fashion.

Good Morning, To whom this may concern, I’m writing to let you all know that complaint ID [redacted] has been resolved. The merchant did mail the items I ordered and all are correct.

The...

business is telling a lie. They never informed me of anything pertaining to a peak season or delay in shipping my order via email or a return phone call. When I contacted them, because I never received a confirmation email stating when my items would be shipped out, they never replied to the three emails that I sent them, or the phone call that I made to them last week. They are not telling the truth.

FlyPolar Clothing emailed and left message for customer follow up.

FlyPolar Clothing confirmed that the order was delivered. A $25 gift card was emailed for the delay and inconvenience.

Tracking details were emailed to the customer (USPS - [redacted]). The order was delayed as our normal production time is 2-5 business days but during our peak season we advise customer to allow 7-10 business days. The order shows delivered. The customer was contacted via...

email.

Flypolar Clothing contacted Mr. [redacted] regarding the issues described. The order was reshipped with a free item. We are waiting for the customer to call us back to apologize for the inconvenience caused. There was an issue with the tracking number and this was resolved. We will attempt to contact...

customer again via email.

FlyPolar Clothing is working to retain this customer. We value the business of our customers. We show that the order was delayed and did not arrive in time for the holiday. A manager contacted the customer via email to obtain a phone number to speak directly to the customer. We are currently...

updating our address and contact information.

Customer was contacted regarding the back-ordered item. A new order for the customer is currently in production using the gift card that was issued. Priority processing will be added to the new order so that the customer will receive the order by next week.

[A default letter is provided here which indicates your...

acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
Thank you for your time and efforts. But I don't want the package, I want my refund.  Thank uou
I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me.
Regards,
[redacted]

Flypolar Clothing contacted customer to resolve. A new order was shipped and a return label was sent to return the other item. The new order was shipped Priority Mail. The tracking details are listed below. [redacted]USPS Priority Mail

FlyPolar Clothing contacted customer regarding delay in processing exchange. Customer contacted to advise exchange will ship within 24 hours. Store credit/electronic gift card was issued for inconvenience.

Customer was contacted regarding an update on order. Per our website: At Flypolar each item is custom printed and packaged on demand per order. This means that we individually create each order per demand of our customers. Because of this we ask customers to allow 2-5 business days for your...

order to complete production. Then it will ship Priority Mail (2-3 business days). During our current Peak Season we may experience longer production times such as 7-10 business on some orders but we are working day and night to get your order completed.

Hello,We provided full store credit for the customers previous order.The customer re-ordered on 12/5/2017 and we shipped all items.Here is the tracking number: https://tools.usps.com/go/TrackConfirmAction.action?tLabels=[redacted]�...⇄ you,Support Team

A new order was processed for the TODDLER POCKETED CREWNECK/JOGGER COMBO: Grey 12 Month / Black. Once the item is available to ship the customer will receive an updated tracking number.

FlyPolar Clothing contacted our customer and was able to resolve this with by issuing a store credit to select another item. We apologize for the inconvenience and delay with processing the exchange. We have recently completed an upgrade to our phone systems to ensure customers are able to contact...

us during our high volume times. The new item selected by the customer has shipped and was delivered.

FlyPolar contacted customer to ship the free item as the order only qualified for a free t-shirt since the order was over $50. We do not charge for promotional items for qualifying orders but if a customer is charged in error and their order qualifies for the promotional items, we will refund the...

customer and include the promotional items. The order shipped and shows delivered. Tracking details were provided to the customer.

The dispute is no longer needed. They shipped my clothes and should be here today.

After speaking with the customer via Facebook messenger, the customer agreed that the issue is resolved once the replacement sweatpants are received. The sweatpants will ship this week.