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Flypolar Clothing & Apparel LLC

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Reviews Flypolar Clothing & Apparel LLC

Flypolar Clothing & Apparel LLC Reviews (187)

FlyPolar Clothing confirmed that the order shipped and is on the way per the tracking details: https://tools.usps.com/go/TrackConfirmAction.action?tLabels=[redacted]... was a delay in the order due to the increased amount of orders received during our peak season. Tracking details...

were emailed to the customer.

FlyPolar Clothing confirmed that the order shipped and was delivered.

FlyPolar Clothing confirmed that the order was shipped and delivered. The shipping was upgraded to priority mail at no additional cost. The tracking details were updated with the [redacted] and customer contacted regarding the update. No further action required.

FlyPolar Clothing confirmed per the tracking details that the order was delivered. https://tools.usps.com/go/TrackConfirmAction.action?tLabels=[redacte...

Flypolar has followed up with the customer regarding the delay on the order, and issued a $25 gift card. Tracking details have been provided and the order is in transit with an expected delivery date of...

1/25/18.https://tools.usps.com/go/TrackConfirmAction.action?tLabels=[redacted] ... other order has shipped and delivered on 1/19/18https://tools.usps.com/go/TrackConfirmAction.action?tLabels=[redacted]

Consumer’s Original Complaint:I sent back two damaged orders which were received by FLYPOLAR on December 8th. Now the company will not return phone calls, emails, or social media attempts in regards to returning my order.Consumer’s Desired Resolution:I want my corrected outfits immediately. I paid...

for these in early November!

Flypolar has contacted the customer in regards to the delay & issued a $25 gift card.The order has shipped and delivered on 1/8/18 & per store policy we can only provide store credit or an exchange.https://tools.usps.com/go/TrackConfirmAction.action?tLabels=[redacted]

Flypolar Clothing contacted customer as order was placed on December 17th. Priority mail charge was refunded. Order will ship within 24-48 hours. Tracking will be provided.

A manager contacted the customer today and advised that her order shipped but the free set was not included. We discussed which free set the customer wanted and we advised the customer that the free set will ship between now and next week. The order is expected to arrive on February 10th. The...

manager will follow-up with the customer again on Monday February 12th to confirm the full was received. The shipping was upgraded to Priority Mail due to the delay.

This was the latest email I received from Fly Polar apparel today. Nowhere on their website does it say it takes this long for production on an item to be purchased. I ordered these items with the hopes of receiving them sooner. I had no idea this company had such a bad reputation.Thank you

FlyPolar Clothing emailed tracking details and according to the tracking the order was delivered. Per our website, we ask that customers allow 2-5 business days for production. The customer's order was shipped on the 6th business day.

Hello,The customers order was shipped and delivered to her shipping address provided on her order.Here is the tracking information:https://tools.usps.com/go/TrackConfirmAction.action?tLabels=[redacte... you, Support Team

Hello,We reshipped the customers missing items and they are in-transit to customer.Here is the tracking details:[redacted] 
Thank you,Support Team

The original set ordered was the FLY. Comfort Hoodie Outfit: ALL Black/White Print (UNISEX FIT) - L / Black/Black which was the original set shipped. Customer was contacted and provided a return label to return the item. A new exchange order was created for the set the customer requested. We will...

contact the customer with tracking details once the order has shipped.

Hello,The customers order has shipped and delivered. Here is the tracking details:https://tools.usps.com/go/TrackConfirmAction.action?tLabels=[redacted] ... you, Support Team

Customer was contacted regarding delay and 20% discount was added to her order. We contacted the customer with tracking details. The order shows delivered. This is our peak season so some orders are experiencing a delay in production. We are working to decrease our production time but work to...

have order shipped within the expected time frame. Tracking number[redacted]

FlyPolar Clothing contacted customer as there was a delay in production. We are currently experiencing high call volumes due to being in our current peak season. We are working to increase our Support Team so that customers are responded to within our service level agreement. We are...

experiencing a delay in production with some orders and working to get your out this week. Once your order is fulfilled you will receive tracking details to your email. We apologize for the delay.

FlyPolar Clothing contacted customer regarding the 2 day delay. Order was shipped and delivered. FlyPolar Clothing upgraded the shipping to Priority Mail at no additional charge for the customer.

The package tracking number they provided is for the orginal order, not the exchanged items. They have been in possession of the items to exchange since Dec.11th per my USPS tracking number [redacted].

Customer was contacted regarding verification process as per our website we state: "The normal production time is 2-5 business days however, during our peak seasons this time can extend to 5-7 business days. If you are a first time customer and your order is over $150, it may be subjected to...

verification prior to being shipped out". The process is to protect both the cardholder and Flypolar in an attempt to stop fraudulent orders from being shipped out. Tracking details were emailed to the customer.

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Address: 1000 Taylor Station Rd Ste H, Columbus, Ohio, United States, 43230-6672

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