Flypolar Clothing & Apparel LLC

Flypolar Clothing contacted customer to advise order is delayed but will ship this week. Our normal production time during the holidays is stated on the website (7-10 business days). Due to the delay, shipping charge was refunded and a $25 electronic gift card was emailed.

FlyPolar Clothing contacted customer regarding exchange items. The exchange order is finishing production and will ship shortly. The new order number for the exchange was emailed to the customer. Once the order ships the customer will receive updated tracking details.

FlyPolar Clothing contacted customer as we show the order was delivered but the customer stated that it was not in her mailbox. The next step is assist with filing a claim in the case that the package was lost or stolen. We are waiting to hear back from the customer. We will follow up once we...

receive her response.

Flypolar Clothing contacted customer as some of her items were on back-order. A partial order was shipped Priority Mail and the remaining items will ship within 2-3 business days. We advised the customer that these items will ship Priority Mail. The first part of the order was delivered according to...

the tracking details below. Flypolar Clothing will contact customer again once the items are ready to ship. [redacted]USPS Priority Mail

I reviewed the response made by the business in reference to complaint ID 12605621, and find the resolution is satisfactory to me.

FlyPolar Clothing emailed and left message for the customer to call us back to resolve any issues encountered with the order and apologize for the delay.

I asked for a refund before these items were sent we did try them since I was already charged and your screen print or whatever cheap products were used to make your logo peeled before the items even made it into the laundry. So I don’t think I should be charged for those two reasons

Flypolar did ship me a partial order but I still have two items remaining that have not been shipped to me. They stated they would send a confirmation on the back order items which I never received. I also never received the gift card they stated they sent to me. They said they would have a representative call me and asked for my cell phone number, I provided that information but have never received a call from Flypolar.

Customer placed her order both on December 29, 2018. The order shipped on January 11th (9th) business day and shows delivered. Per our website we state: "At Flypolar each item is custom printed and packaged on demand per order. This means that we individually create each order per demand of our...

customers. Because of this we ask customers to allow 2-5 business days for your order to complete production. Then it will ship. Once an order is in production there is no Cancellation. During Peak Season we may experience longer production times such as 7-10 business on some orders but we are working day and night to get your order completed.During Peak Season we experience extreme high email and call volumes inquiring about orders, exchanges & size adjustments, if your need is urgent please reach out to us via social media instant message. We truly appreciate you shopping with our brand and appreciate your patience and look forward to getting your your items."

FlyPolar will contact customer directly to resolve this matter as soon as possible.

FlyPolar Clothing contacted customer regarding the delay and provided tracking details below: Tracking number[redacted] Shipping was upgraded due to the delay.

[A default letter is provided here which indicates your acceptance of the business's response. ...

If you wish, you may update it before sending it.]
Revdex.com:
I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me.
Regards,
[redacted]

FlyPolar Clothing contacted customer and advised the correct item will ship this week.

Customer was emailed regarding delay. The order will ship shortly for receipt the week of February 12th. We will email tracking details.

FlyPolar Clothing processed the exchange and updated tracking details were emailed to the customer. There was a delay due to the holiday season and due to the delay the exchange was shipped priority mail.

I reviewed the response made by the business...

in reference to complaint ID [redacted], and find the resolution is satisfactory to me. The company would not refund what I laid. They did no favor by priority shipping cause that was paid for by me  in my original order. The representative that I was dealing was rude and unaware of the situation. I feel that I was forced to take the resolution even tho it's not what I wanted.
Regards,  [redacted]

I still havent received my order. When I trsck it, it says delivered but I haven't received anything and I am beyond disappointed and upset with his company. I will never order again and just want my money back. This is taking way to long to resolv

As of 2/9/2018 no refund has been received by my bank nor issued to my card.

Flypolar Clothing attempted to contact customer to resolve issues. We show that the order was delivered. One of managers will continue to try to contact customer to address any further concerns due to the delay.

Flypolar Clothing contacted customer to advise order is delayed but will ship this week. Our normal production time during the holidays is stated on the website (7-10 business days). Due to the delay, shipping was upgraded to Priority mail and a $25 electronic gift card was emailed. Customer...

qualified for promotional items so those free items will be included.