Flypolar Clothing & Apparel LLC

Flypolar Clothing resolved this issue and the updated tracking details were emailed for the replacement after confirming that the initial exchange order was lost in the mail. Customer contacted.

I reviewed the response made by the business in reference to complaint ID [redacted] and find the resolution is satisfactory to me.
Regards, [redacted]

Customer was contacted regarding verification process as per our website we state: "The normal production time is 2-5 business days however, during our peak seasons this time can extend to 5-7 business days. If you are a first time customer and your order is over $150, it may be subjected to...

verification prior to being shipped out". The process is to protect both the cardholder and Flypolar in an attempt to stop fraudulent orders from being shipped out. Tracking details were emailed to the customer.

Flypolar Clothing contacted customer and will resolve per the customer's request. We will resolve the issue by allowing customer to return the item for a full refund.

Hello,The order has been verified and will ship within the week.We have issued a $25 gift card due to the delay, we have sent it to the customers email associated with the order.Thank you,Support Team

FlyPolar Clothing contacted the customer regarding the back-ordered items. A partial order was shipped. The tracking details were provided. We notified the customer that the remaining items will ship this week.

FlyPolar Clothing contacted customer regarding exchange processing as by default open bottom sweatpants are shipped unless indicated in the notes. According to tracking details the order was delivered: [redacted] . FlyPolar...

Clothing will change sweatpants once they are returned.

They still didn't ship out the whole order, which is ridiculous. It was supposed to be...

delivered to my house already and I am still waiting for my other two suits to ship out, which cost more than 70 $ . I want to know when will this ship out ASAP or receive my money back. It was supposed to be delivered to me long time sgo, and I still didn't receive my first package yet. 
Regards,[redacted]

Hello,At Flypolar, we do take pride in each customer and garment sold. Per our website, each item is custom printed and process. We state that there is a 5 business day window to print and package items. There are times when printing an item can cause delays and we try to adjust this with all...

customers. Per this complaint the issue was resolved and the customer receive her items on: Friday, September 16, 2016. We can also provide tracking if that is needed.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I reviewed the response made by the business in reference to complaint ID 11908559, and find the resolution is satisfactory to me.
Regards,
[redacted]

FlyPolar Clothing contacted Ms. [redacted] regarding the delay in processing her exchange. A gift card was issued for the delay in hopes that she will shop with us again. We value her business and appreciate her patience. The exchange order shows delivered.

I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me.
My order number is [redacted]It's under [redacted]@gmail.comI contacted you because she used my card!

This could have been resolved before shipment. Now my bank is involved the company [FlyPolar] is just now offering a return label and this is almost two months later. I’m completely disturbed about how business is being conducted here. Still trying to figure out why offer two day shipping when it took almost two weeks to get my items, or why I’m still having to deal with this company this far down the line.Now FlyPolar expects me to ship something back to them I asked them not to ship before they actually shipped it. What a waste or time, money and energy for non quality product and customer service.

Flypolar Clothing contacted Ms. [redacted] regarding this issue. We apologized for the delay that she encountered and advised that order will arrive on Wednesday Dec. 28, 2016. Flypolar Clothing refunded the shipping cost due to the inconvenience on Dec 28, 2016.

Hello,Please provide the order number this is in relation to. We were unable to locate the order with the name & email provided.Thank you,Support Team

Flypolar was sent the complaint on 12/29/17, it was not until this time I started receiving any communication from them on my end. Flypolar sent Revdex.com emails regarding my order had been shipped using priority mail and I would revive a $25 e gift card on 1/4/18. They only sent shipping information to the USPS, on 1/4/18,  my order was not received by USPS until 1/5/18. Today's date is 1/10/18, the USPS has not shipped my order yet. The original order was placed 12/12/17.

Hi [redacted], we will attempt to call during normal business hours.

I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me.

FlyPolar has not offered a resolution. All they said is they will contact me directly. Well, I do not believe they will even contact me. They didn't bother to contact me when I complained when the issue...

happened. They just want me to close out the case and screw me over. As of 12/1/2017 they have not contacted me to resolve the issue. If they offered a resolution that would be a different story, but to respond to my complaint by saying they will contact me directly as soon as possible is not a resolution and playing more games just like they did over the course of 3 months when all I wanted was the product I paid for.

Flypolar Clothing contacted customer to resolve the issues encountered with her order. We apologize for the delay in communication.