Flypolar Clothing & Apparel LLC

Flypolar Clothing resolved this issue and the updated tracking details were emailed for the replacement after confirming that the initial exchange order was lost in the mail. Customer contacted.

I reviewed the response made by the business in reference to complaint ID [redacted] and find the resolution is satisfactory to me.
Regards, [redacted]

FlyPolar Clothing contacted the customer regarding the back-ordered items. A partial order was shipped. The tracking details were provided. We notified the customer that the remaining items will ship this week.

Hello,The order has been verified and will ship within the week.We have issued a $25 gift card due to the delay, we have sent it to the customers email associated with the order.Thank you,Support Team

We value your business and apologize for the delay in processing your order. Our goal was that all orders placed prior to December 12th would arrive in time for the holiday. We show that your order did not arrive it time. Tracking details show that your order arrive on December 30th.  Due to...

the inconvenience, a $25 electronic gift card was emailed. We hope that you will continue to shop with us in the future.

Flypolar Clothing contacted customer and will resolve per the customer's request. We will resolve the issue by allowing customer to return the item for a full refund.

FlyPolar Clothing contacted customer regarding exchange processing as by default open bottom sweatpants are shipped unless indicated in the notes. According to tracking details the order was delivered: [redacted] . FlyPolar...

Clothing will change sweatpants once they are returned.

They still didn't ship out the whole order, which is ridiculous. It was supposed to be...

delivered to my house already and I am still waiting for my other two suits to ship out, which cost more than 70 $ . I want to know when will this ship out ASAP or receive my money back. It was supposed to be delivered to me long time sgo, and I still didn't receive my first package yet. 
Regards,[redacted]

Hello,At Flypolar, we do take pride in each customer and garment sold. Per our website, each item is custom printed and process. We state that there is a 5 business day window to print and package items. There are times when printing an item can cause delays and we try to adjust this with all...

customers. Per this complaint the issue was resolved and the customer receive her items on: Friday, September 16, 2016. We can also provide tracking if that is needed.

I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me.
My order number is [redacted]It's under [redacted]@gmail.comI contacted you because she used my card!

FlyPolar Clothing contacted Ms. [redacted] regarding the delay in processing her exchange. A gift card was issued for the delay in hopes that she will shop with us again. We value her business and appreciate her patience. The exchange order shows delivered.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I reviewed the response made by the business in reference to complaint ID 11908559, and find the resolution is satisfactory to me.
Regards,
[redacted]

Flypolar Clothing contacted Ms. [redacted] regarding this issue. We apologized for the delay that she encountered and advised that order will arrive on Wednesday Dec. 28, 2016. Flypolar Clothing refunded the shipping cost due to the inconvenience on Dec 28, 2016.

This could have been resolved before shipment. Now my bank is involved the company [FlyPolar] is just now offering a return label and this is almost two months later. I’m completely disturbed about how business is being conducted here. Still trying to figure out why offer two day shipping when it took almost two weeks to get my items, or why I’m still having to deal with this company this far down the line.Now FlyPolar expects me to ship something back to them I asked them not to ship before they actually shipped it. What a waste or time, money and energy for non quality product and customer service.

Hello,Please provide the order number this is in relation to. We were unable to locate the order with the name & email provided.Thank you,Support Team

I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me.

Flypolar was sent the complaint on 12/29/17, it was not until this time I started receiving any communication from them on my end. Flypolar sent Revdex.com emails regarding my order had been shipped using priority mail and I would revive a $25 e gift card on 1/4/18. They only sent shipping information to the USPS, on 1/4/18,  my order was not received by USPS until 1/5/18. Today's date is 1/10/18, the USPS has not shipped my order yet. The original order was placed 12/12/17.

Hi [redacted], we will attempt to call during normal business hours.

Hello,We are truly sorry for the delay on the customers order. We show the package was delivered via USPS, and here is the tracking information: https://tools.usps.com/go/TrackConfirmAction.action?tLabels=9[reda...⇄ .We have also issued a gift card in regards to the delay, the gift card has been emailed to the customer. Here is a copy of the email sent to [redacted] in regards to our store policy:Support Team on 12/6/17:Hello [redacted], We are sorry for the delay on your order. I show that this package has shipped. Once orders are placed into production we are unable to cancel it since all sales are final. This is stated in our store policy shown online. You may view it below. https://shopflypolar.com/pages/return-policy Thank you for shopping with us. Support Team

I have refunded this customer. It was an small issue with our production but she was given a full refund as well as offered a free item for the issue. Can you confirm this please.Shawn B[redacted]Marketing. Branding. Fashion.